Resilience & Reimagination

Reimagining operations for productivity, resilience, and environmental sustainability through performance gains, flexibility, and speed

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Featured Content

The Next Normal Demands Resilience

The new era of operations

Featured capability

Operations Resilience Index

Resource cleansheets

Resource Cleansheet

Special collection

Building supply-chain resilience

Building supply-chain resilience

Find out how the Operations Resilience Index can help your organization

Featured insights

Image of a shiny metallic alloy 3D s-curve with orange, blue and purple reflections.
Article

Today’s good to great: Next-generation operational excellence

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Portrait of Asian female engineer working with computer, wind turbine solar panel model for development of sustainable energy project. - stock photo
Blog Post
How capital project owners can get just-in-time talent for their teams
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Multicolored glowing futuristic digital data streams and network structures symbolizing AI concept in a digitally generated image
Podcast
Generative AI in operations: Capturing the value
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Top view of robotic arm working on conveyor belt In smart warehouse.
Article
Getting warehouse automation right
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Robot picking a box in a manufacturing factory.
Article
Digital logistics: Technology race gathers momentum
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Abstract 3D rendering of colorful network wires symbolizing the intricate nature of data networks.
Article
Tech and regionalization bolster supply chains, but complacency looms
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Digital generated image of multicoloured cubes and spheres connecting between each other. The concept of innovation, science, artificial intelligence and cloud technology. - stock photo
Blog Post
The COO agenda: Stakeholder engagement
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Pink ball going around blue paper loop, white surface, blue background - stock photo
Article
It’s coming home: The return of agile hardware product development
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Abstract spiral illuminated by neon light
Article
A new era for procurement: Value creation across the supply chain
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Blue geometric lines representing technological speed.
Article
Boosting Vietnam’s manufacturing sector: From low cost to high productivity
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Rows of solar panels with grass growing in between them.
McKinsey Direct
Europe’s €10 billion savings opportunity to deliver onshore wind and solar
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Factories interconnected by digital cables - illustration
Case Study
Solving the digital manufacturing disconnect: A case study
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Control panel. Plant for the production of steel
Article
AI: The next frontier of performance in industrial processing plants
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Digital generated image of multicoloured cubes and spheres connecting between each other. The concept of innovation, blockchain, artificial intelligence and cloud technology. - stock photo
Blog Post
The COO agenda: Vision, plan, and execution
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Graphene, illustration - stock illustration
Blog Post
Supply chain resilience—in China and everywhere else
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Abstract data cubes and spheres connection - stock photo
Blog Post
What is the COO agenda?
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Apprentice engineer with mentor and robots in car factory - stock photo
Blog Post
Ops 4.0—The Human Factor: Apprenticeships today for skills tomorrow
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Man stands in a room looking at an avatar of himself. The clone is shown as a hologram.
Article
Digital twins: The key to smart product development
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3d render, abstract minimal blue background with curvy paper ribbons and layers, fashion wallpaper - stock photo
Article
Want more efficient finance and HR functions? Become more effective
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Abstract cubes, illustration - stock illustration
Article
Making modular construction fit
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Podcast
Moving supply chain leaders to the C-suite
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Taking on the night’s tasks with digital tech - stock photo
Blog Post
Ops 4.0—The Human Factor: It takes two to build capabilities
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Human hand reaching for robotic hand with outer space image projected on it - stock photo
Blog Post
What global business services need in 2023
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A group of printing plant engineers talking and working together at a large console
Article
When technology meets operational excellence
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Silhouette two electricians with disconnect stick tool on crane truck are working to install electrical transmission on power pole - stock photo
Article
Maintenance and operations: Is asset productivity broken?
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Abstract crowds of people with virtual reality street display - stock photo
Article
The next frontier of customer engagement: AI-enabled customer service
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Battery renewable energy innovation EV lithium - stock photo
Article
Battery recycling takes the driver’s seat
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Women leading her team in business meeting
Article
Procurement 2023: Ten CPO actions to defy the toughest challenges
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US Air force Hercules resting on skis on a sea ice tarmac. - stock photo
Article
Taking off: Scaling complex manufacturing in the aerospace industry
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Car Factory: Team of Automotive Engineers Working, Using Computers to Design Advanced 3D Models for High-Tech Engines. Automated Robot Arm Industrial Assembly Line Manufacturing Electric Vehicles - stock photo
Article
Indirect manufacturing costs: An overlooked source for clear savings
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Chemical plant at dawn in Kawasaki, Japan
Article
A new operations formula for the chemicals sector
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Battery renewable energy innovation EV lithium - stock photo
Article
Battery 2030: Resilient, sustainable, and circular
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A spiral of light waves flows out from a zoom effect center in an image about future technology, expansion, and innovation
Article
The next chapter: Lighthouses shape the Fourth Industrial Revolution
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Concept of leadership. Adhesive tapes moving in different directions. - stock photo
Commentary
Failure is not an option: How to get resilience right
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Semi truck on highway in front of a building near the US/Mexico border
Article
To regionalize or not? Optimizing North American supply chains
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Close up of knotted light trails
Article
Deep learning in product design
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Successful African businesswoman chairing a meeting in a boardroom
Article
Procurement in Africa: Exercising a muscle for challenging times
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The ladder of cyberpunk 3D rendering
Article
What matters: How to scale advanced analytics in corporate functions
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Worker pulling pallet truck inside a food distribution warehouse
Article
Great service—but who’s paying?
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Podcast
Digital twins: Flying high, flexing fast
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Podcast
114 down, 10 million to go: The Global Lighthouse Network’s mission
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Long exposure from train in Tokyo, Japan
Article
Accelerating capital projects to secure advantages in the net-zero transition
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A network or chain of puzzle pieces with people on them
Article
Smart scheduling: How to solve workforce-planning challenges with AI
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Full length of young woman flexing muscles while standing in front of white doorway against blue background
Podcast
Inflation fighter and value creator: Procurement’s best-kept secret
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Article
The scaling imperative for industry 4.0
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Article
Emerging from disruption: The future of pharma operations strategy
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Electricity pylons with glowing power lines to emphasize technology
Article
Utility procurement: Ready to meet new market challenges
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Abstract artistic human head portrait made of dotted particles array. Digital soul, spirit of technological time
Podcast
Digital twins: What could they do for your business?
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Article
A more resilient supply chain from optimized operations planning
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The Titanium Economy Book cover
Book - Featured Insights
The Titanium Economy
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Article
Delivering the US manufacturing renaissance
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Colorful board game
Article
Taking the pulse of shifting supply chains
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Multiple small groups of people working and congregating in a large office space
Blog Post
Ops 4.0—The Human Factor: Powering the learning and development engine
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man and woman inspecting safety of robotic arm in factory
Article
How mining companies reach the operational excellence gold standard
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An image linking to the web page “Ops 4.0—The Human Factor: The need for speed in building skills” on McKinsey.com.
Blog Post
Ops 4.0—The Human Factor: The need for speed in building skills
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Customer care center
Article
The state of customer care in 2022
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Two engineers having a meeting in front of industrial robots welder in production line.
Article
Converge IT and OT to turbocharge business operations’ scaling power
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Two workers talking in a factory
Article
Transforming advanced manufacturing through Industry 4.0
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3D illustration Rendering of people connection technology concept
Article
New operations management systems for a digital world
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color smoke
Article
Value, speed, and scale: A new era for operations in Asia
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Article
Future-proofing the supply chain
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Miami's new overpass
Podcast
How to manage the coming wave of investment in capital projects
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Article
A better way to drive your business
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Convergence background
Article
Supply chains: To build resilience, manage proactively
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Three people greeting each other
Article
Expand diversity among your suppliers—and add value to your organization
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Article
Full-potential procurement: Lessons amid inflation and volatility
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Article
Acting where it makes a difference: The corporate center that can flex
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Morning meeting at the factory
Article
Training your own capital-project talent
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Woman holding a cup of vanilla ice cream in supermarket
Article
Skinny design: Smaller is better
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Article
Outsprinting the energy crisis
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Paper filing system
Article
Fueling digital operations with analog data
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Stone and sand
Article
Japan’s design imperative
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Photo of spring expanding over multiple blocks, representing agility
Article
How can corporate functions become more agile?
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Iridescent semi-conductor wafer close-up
Article
Navigating the semiconductor chip shortage: A control-tower case study
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Scientist
Article
Lighthouses reveal a playbook for responsible industry transformation
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Article
Bridging the labor mismatch in US construction
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Warehouse manager talking with a team of workers
Article
Transforming supply chains: Do you have the skills to accelerate your capabilities?
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Article
How business operations can respond to price increases: A CEO guide
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Carton and bar code, commodity inspection and transportation, 3D rendering
Article
Autonomous supply chain planning for consumer goods companies
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Balancing ball representing accuracy
Article
How good are your internal operations—really?
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Five digital and analytics battlegrounds for B2B aftermarket growth
Article
Five digital and analytics battlegrounds for B2B aftermarket growth
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Article
AI-driven operations forecasting in data-light environments
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Building blocks levitating in the city
Article
Getting business process outsourcing right in a digital future
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Article
Product sustainability: Back to the drawing board
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Three senior engineers using computer in warehouse
Article
To improve your supply chain, modernize your supply-chain IT
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Article
Toward smart production: Machine intelligence in business operations
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Young man wearing headset
Article
From speech to insights: The value of the human voice
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Article
Risk and resilience in consumer-goods supply chains
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Business people at table working together.
Article
How to deal with price increases in this inflationary market
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The digital spend control tower: Shift spending mindsets at scale
Article
The digital spend control tower: Shift spending mindsets at scale
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Two truck drivers standing next to truck trailers
Article
Navigating the labor mismatch in US logistics and supply chains
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Podcast
Supply-chain resilience: Is there a holy grail?
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Innovation through the digital disruption of customer service
Article
Innovation through the digital disruption of customer service
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Image of office workers at their desks
Article
Managing change: What lies behind G&A spend transformation
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Article
How COVID-19 is reshaping supply chains
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Lighthouses unlock sustainability through 4IR technologies
Article
Lighthouses unlock sustainability through 4IR technologies
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Managing the risks and returns of intelligent automation
Article
Managing the risks and returns of intelligent automation
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Photo of an athlete navigating a resistance exercise with agility
Article
Resilience: The whole-company fitness challenge
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Hanging florescent lightbulb
Article
Industrial-resource productivity and the road to sustainability
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Young woman taking call in call center
Article
Preparing global business services for the next normal
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An on-demand revolution in customer-experience operations?
Article
An on-demand revolution in customer-experience operations?
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A manufacturing footprint fit for the future, via advanced analytics
Article
A manufacturing footprint fit for the future, via advanced analytics
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Operationalizing machine learning in processes
Article
Operationalizing machine learning in processes
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Buying into a more sustainable value chain
Article
Buying into a more sustainable value chain
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Building resilience through procurement analytics
Article
Building resilience through procurement analytics
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Global business-services sourcing comes of age
Article
Global business-services sourcing comes of age
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Project delivery hubs: Analytics for better megaproject outcomes
Article
Project delivery hubs: Analytics for better megaproject outcomes
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An ecosystem of partners: The foundation of capital project excellence
Article
An ecosystem of partners: The foundation of capital project excellence
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China's digital R&D imperative
Article
China’s digital R&D imperative
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Digital supplier days: Events for capturing value in procurement
Article
Digital supplier days: Events for capturing value in procurement
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In volatile markets, embedded product costs can be a hidden treasure
Article
In volatile markets, embedded product costs can be a hidden treasure
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How to boost growth in industrial services: Better customer experience
Article
How to boost growth in industrial services: Better customer experience
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Prediction at scale: How industry can get more value out of maintenance
Article
Prediction at scale: How industry can get more value out of maintenance
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Responding to inflation and volatility: Time for procurement to lead
Article
Responding to inflation and volatility: Time for procurement to lead
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Establishing the right analytics-based maintenance strategy
Article
Establishing the right analytics-based maintenance strategy
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Call for action: Seizing the decarbonization opportunity in construction
Article
Call for action: Seizing the decarbonization opportunity in construction
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Overcoming barriers to multitier supplier collaboration
Article
Overcoming barriers to multitier supplier collaboration
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Beyond gadgetry: Changing the game in maintenance
Article
Beyond gadgetry: Changing the game in maintenance
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Making supply-chain decarbonization happen
Article
Making supply-chain decarbonization happen
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Industrial services' overlooked sales force: Their technicians
Article
Industrial services’ overlooked sales force: Their technicians
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Virtually possible: Getting remote work right for G&A functions
Article
Virtually possible: Getting remote work right for G&A functions
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The project of the future: The best ideas from the 2021 GII Summit
Article
The project of the future: The best ideas from the 2021 GII Summit
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Do your G and A functions fit your growth trajectory
Article
Do your G&A functions fit your growth trajectory?
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Can your supply chain deliver what your consumer wants?
Article
Can your supply chain deliver what your consumer wants?
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A smarter way to digitize maintenance and reliability
Article
A smarter way to digitize maintenance and reliability
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Analytics-to-Value: Digital analytics optimizing products and portfolios
Article
Analytics-to-Value: Digital analytics optimizing products and portfolios
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Labor-intensive factories—analytics-intensive productivity
Article
Labor-intensive factories—analytics-intensive productivity
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Net zero or bust: Beating the abatement cost curve for growth
Article
Net zero or bust: Beating the abatement cost curve for growth
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Rethinking operations in the next normal
Article
Rethinking operations in the next normal
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Everyone is within learning distance: Building skills remotely
Article
Everyone is within learning distance: Building skills remotely
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Calculating complexity: Maximizing the value of customization
Article
Calculating complexity: Maximizing the value of customization
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CEO dialogue: Perspectives on reimagining operations for growth
Article
CEO dialogue: Perspectives on reimagining operations for growth
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With artificial intelligence, find new suppliers in days, not months
Article
With artificial intelligence, find new suppliers in days, not months
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Transforming quality and warranty through advanced analytics
Article
Transforming quality and warranty through advanced analytics
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The future of G&A: Revitalizing the heart of the organization
Article
The future of G&A: Revitalizing the heart of the organization
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The manufacturers lighting a path to sustainable growth
Article
The manufacturers lighting a path to sustainable growth
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How a steel plant in India tapped the value of data—and won global acclaim
Case Study
How a steel plant in India tapped the value of data—and won global acclaim
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2021 and beyond: Preparing for the future of SG&A
Article
Preparing for the future of SG&A
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Now is the time for procurement to lead value capture
Article
Now is the time for procurement to lead value capture
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The future of work after COVID-19
Report - MGI Research
The future of work after COVID-19
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Executive Briefing
Capital Projects 5.0: Reimagining capital-project delivery
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Digital service excellence: Scaling the next-generation operating model
Collection
The industrial revolution in services
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A new growth story: Maximizing value from remote customer interactions
Article
A new growth story: Maximizing value from remote customer interactions
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Building a digital bridge across the supply chain with nerve centers
Article
Building a digital bridge across the supply chain with nerve centers
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Five themes can help procurement shape recovery in the next normal
Article
Five themes can help procurement shape recovery in the next normal
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CEO dialogue: Perspectives on reimagining industrial supply chains
Article
CEO dialogue: Perspectives on reimagining industrial supply chains
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COVID-19: An inflection point for Industry 4.0
Article
COVID-19: An inflection point for Industry 4.0
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The corporate center: Driving the next normal
Article
The corporate center: Driving the next normal
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The resilience imperative for medtech supply chains
Article
The resilience imperative for medtech supply chains
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Digital performance management: From the front line to the bottom line
Interview
Digital performance management: From the front line to the bottom line
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Breaching the great wall to scale
Article
Breaching the great wall to scale
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The right tools for every job: Lean and agile in maintenance
Article
The right tools for every job: Lean and agile in maintenance
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Finding the sweet spot in product-portfolio management
Article
Finding the sweet spot in product-portfolio management
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What’s next for remote work: An analysis of 2,000 tasks, 800 jobs, and nine countries
Article - MGI Research
What’s next for remote work: An analysis of 2,000 tasks, 800 jobs, and nine countries
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Reimagine: Preparing for SG&A in the next normal
Article
Reimagine: Preparing for SG&A in the next normal
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The seven investment priorities for a resilient procurement function
Blog Post
The seven investment priorities for a resilient procurement function
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Ops 4.0--The human factor: Skill, will and the next normal
Blog Post
Ops 4.0—The human factor: Skill, will and the next normal
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Analytics helps global business services fuel resilience and return
Article
Analytics helps global business services fuel resilience and return
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Design cost-effective, carbon-abated products with resource cleansheets
Article
Design cost-effective, carbon-abated products with resource cleansheets
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Reimagining procurement for the next normal
Article
Reimagining procurement for the next normal
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Operations-driven sustainability
Article
Operations-driven sustainability
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Building the vital skills for the future of work in operations
Article
Building the vital skills for the future of work in operations
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Risk, resilience, and rebalancing in global value chains
Report - MGI Research
Risk, resilience, and rebalancing in global value chains
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The role of spend analytics in the next normal
Article
The role of spend analytics in the next normal
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Industry 4.0: Reimagining manufacturing operations after COVID-19
Article
Industry 4.0: Reimagining manufacturing operations after COVID-19
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Why now is the time to stress-test your industrial supply chain
Article
Why now is the time to stress-test your industrial supply chain
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Resetting supply chains for the next normal
Article
Resetting supply chains for the next normal
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Taking supplier collaboration to the next level
Article
Taking supplier collaboration to the next level
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The next normal in construction
Article
The next normal in construction: How disruption is reshaping the world’s largest ecosystem
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Reopening safely: Sample practices from essential businesses
Article
Reopening safely: Sample practices from essential businesses
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Beyond contactless operations: Human-centered customer experience
Article
Beyond contactless operations: Human-centered customer experience
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Is your supply chain risk blind—or risk resilient?
Article
Is your supply chain risk blind—or risk resilient?
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Jump-starting resilient and reimagined operations
Article
Jump-starting resilient and reimagined operations
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From surviving to thriving: Reimagining the post-COVID-19 return
Article
From surviving to thriving: Reimagining the post-COVID-19 return
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Coronavirus’ impact on service organizations: Weathering the storm
Article
Coronavirus’ impact on service organizations: Weathering the storm
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Managing a manufacturing plant through the coronavirus crisis
Article
Managing a manufacturing plant through the coronavirus crisis
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Featured Experts

Philipp Radtke
Senior PartnerMunich
Advises automotive manufacturers and suppliers, construction equipment makers, and other industrial producers as they improve...
Katy George
Senior PartnerNew Jersey
Leads client transformation and research around technology-enabled operations and manufacturing
Rafael Westinner
Senior PartnerMadrid
Leads end-to-end operational transformations for industrial clients, working along the operational value chain to boost productivity...
Kweilin Ellingrud
McKinsey Global Institute Director and Senior PartnerMinneapolis
Leads insights and discussions on the future of work, gender equality, racial equity, and productivity. Serves clients across...
Ignacio Marcos
PartnerMadrid
Focuses on client service in consumer and medical-technology companies, with an emphasis on end-to-end transformations
Ed Barriball
PartnerWashington DC
Advises leaders of organizations that manage complex manufacturing, supply chain, and logistics operations

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