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Resilience & Reimagination

Reimagining operations for productivity, resilience, and environmental sustainability through performance gains, flexibility, and speed

There is a socio-economic imperative for companies to reconfigure their operations and transform them for improved performance, resilience, and environmental sustainability. Leading organizations are applying lessons from the COVID-19 pandemic and increasingly frequent climate-change-related shocks to reimagine what “operational performance” truly means.

They’ve recognized that new digital tools and analytic approaches are freeing enterprises from having to choose between accelerated productivity improvement, environmentally conscious resource and product-lifecycle management, lowered carbon emissions, and a flexible value chain. Instead, businesses can—and must—attain all of them at the same time.

Our approach

An operating model for the next normal is one that continues to generate value through business cycles, managing competitive disruption, increased environmental regulation, and profound economic and social shifts. And to be effective, it will require a workforce with the skills to capture the opportunities and value available from digital and analytics technologies.

We help organizations understand precisely where and how they can maximize operational performance, resilience, and environmental sustainability and identify opportunities for reimagination including through conscious consumption and demand management. Through thoughtful, targeted development of the highest-impact applications of new technologies and workforce capability building, an organization can create a virtuous cycle in which resilience and reimagination drive simultaneous improvements in productivity and environmental sustainability.

Featured Content

The Next Normal Demands Resilience

McKinsey recently partnered with CNBC and several business leaders to discuss how to build a business that's ready for tomorrow.

The new era of operations

Our leaders share more on how organizations across Asia are transforming their business operations to tackle today’s major challenges.

Featured capability

Operations Resilience Index

The Operations Resilience Index is a proprietary methodology that helps organizations benchmark the resiliency and flexibility of their value chains.

Based on a detailed analysis of an organization’s cost structure, current productivity levels, and rate of improvement, the index looks at a set of more than 40 factors across an organization’s value chain.

Resource Cleansheet

Bring environmental and economic transparency to product development and procurement by integrating CO2 optimization with cost and product design.

Special collection

Building supply-chain resilience

At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.

Find out how the Operations Resilience Index can help your organization

Featured insights


The next chapter: Lighthouses shape the Fourth Industrial Revolution

– The story of the Fourth Industrial Revolution is moving forward at speed, with members of the Global Lighthouse Network grasping the pen and writing a tale of the need for scale.

A new operations formula for the chemicals sector

– Facing spiraling costs, looming skills shortages, and the decarbonization imperative, manufacturers of chemicals and agricultural... products can’t afford to stand still.

Battery 2030: Resilient, sustainable, and circular

– Battery demand is growing—and so is the need for better solutions along the value chain.

To regionalize or not? Optimizing North American supply chains

– Companies have much to consider when deciding whether to relocate all or part of their production and supply chain footprints... to meet North American market needs.

Deep learning in product design

– A revolutionary approach is transforming the way companies approach tough engineering optimization challenges.

Procurement in Africa: Exercising a muscle for challenging times

– Amid rising costs and increasing demand for raw materials, African companies may need to pull every available lever to maximize... procurement efficiency.

What matters: How to scale advanced analytics in corporate functions

– Organizations are starting to embrace advanced analytics as a core pillar of innovation within their general and administrative... functions.

Great service—but who’s paying?

– Consumer goods players are meeting rising service expectations, but they must do more to recover the costs involved.

Digital twins: Flying high, flexing fast

– Digital design and product development can provide new ways to solve complex problems. Getting implementation right means thoughtfully... translating big ideas into boots on the ground.

114 down, 10 million to go: The Global Lighthouse Network’s mission

– Global Lighthouse Network members show that Fourth Industrial Revolution technologies help to deliver better workforce engagement,... improved sustainability, and increased productivity.

Accelerating capital projects to secure advantages in the net-zero transition

– Ambitious net-zero deadlines require speedy project completion. Here’s how leaders of capital projects can strike a balance between... the costs and benefits of accelerating delivery.

Smart scheduling: How to solve workforce-planning challenges with AI

– AI-driven schedule optimizers can alleviate age-old scheduling headaches—reducing employee downtime, improving productivity, and... minimizing schedule-related service disruptions.

Inflation fighter and value creator: Procurement’s best-kept secret

– New sources of value are available for businesses that use their procurement function to combat persistent inflation and build... resilience amid ongoing turbulence.

The scaling imperative for industry 4.0

– Global Lighthouse Network organizations continue to light the way in the Fourth Industrial Revolution. To keep up, companies must... now scale technologies across sites and value chains.

Emerging from disruption: The future of pharma operations strategy

– To maintain profitable and resilient operations, CEOs and COOs of pharma companies may need to make bold changes to their operations... strategy as the industry navigates new challenges.

Utility procurement: Ready to meet new market challenges

– North American utilities’ procurement leaders are tackling today’s challenging times by partnering closely with business unit... leaders, deploying bespoke category strategies, and building innovative capabilities.

Digital twins: What could they do for your business?

– Less waste, shorter times to market, constant customer insights: the advantages of applying digital twins are many—if you... get the conditions right.

A more resilient supply chain from optimized operations planning

– To combat greater complexity and prepare for rapid demand shifts, resilient companies can integrate prescriptive analytics into... their supply chain planning.
Book - Featured Insights

The Titanium Economy

How industrial technology can create a better, faster, stronger America

Delivering the US manufacturing renaissance

– The stage is set for a manufacturing resurgence in the United States. Can the country’s producers make it happen?

Taking the pulse of shifting supply chains

– Our latest survey shows global supply chains on the move.
Blog Post

Ops 4.0—The Human Factor: Powering the learning and development engine

– Is your organization equipped for continuous capability building?

How mining companies reach the operational excellence gold standard

– Creating a culture of operational excellence is allowing the mining industry to reach new heights in sustained improvement in... productivity, efficiency, safety, and sustainability.
Blog Post

Ops 4.0—The Human Factor: The need for speed in building skills

– Rapid upskilling requires support in the moment, not just in the classroom

The state of customer care in 2022

– Customer experience is more important than ever—yet it has never been more challenging as companies face a perfect storm... of increasing call volumes, talent shortages, and rising customer expectations.

Converge IT and OT to turbocharge business operations’ scaling power

– The IT/OT stack can be a major stumbling block in digital transformation. Or, with the right changes, it can be the key to unlocking... digital at scale.

Transforming advanced manufacturing through Industry 4.0

– Manufacturers in industries such as automotive and electronics, nearing the tipping point of digital adoption, are achieving even... faster and more sustainable change through Industry 4.0.

New operations management systems for a digital world

– Now is the time to redefine management disciplines with a modern tool kit powered by technology. The organizations that embark... on this journey sooner will achieve the benefits from a culture of innovation.

Value, speed, and scale: A new era for operations in Asia

– CEOs are embracing radical new approaches in business operations to rapidly scale growth. And Asia will be a dynamic proving ground.

Future-proofing the supply chain

– With supply chains in the spotlight, three new long-term transformation priorities form a fresh focus for competitive advantage.

How to manage the coming wave of investment in capital projects

– About $130 trillion is expected to flow into infrastructure upgrades over the next five years. How can companies spend that most... efficiently?

A better way to drive your business

– Integrated business planning is a well-known process, particularly among supply chain leaders. But in most companies, P&L... owners are missing out.

Supply chains: To build resilience, manage proactively

– Supply chain upheavals show little sign of abating. Companies can address them by reconsidering outdated, short-term strategies... and beginning the hard work of building structural resilience.

Expand diversity among your suppliers—and add value to your organization

– Companies can unlock more value in their supplier diversity programs by including higher-growth sectors and promoting diversity... across the business ecosystem.

Full-potential procurement: Lessons amid inflation and volatility

– Procurement organizations are uniquely positioned to catalyze cross-functional actions that promote efficiency and resilience... in rapidly evolving market conditions.

Acting where it makes a difference: The corporate center that can flex

– The demands facing general and administrative functions are changing, strengthening the case for corporate centers to embrace... more flexible operating models.

Training your own capital-project talent

– With talent scarce, systemic capability building has become an imperative for the capital-project industry. Here’s how to... get it right.

Skinny design: Smaller is better

– Designing packaging and products with supply chain and in-stock issues in mind can increase revenues and profits, all while meaningfully... improving sustainability. Three steps can point the way.

Outsprinting the energy crisis

– High energy costs are hitting Europe’s industrial players hard. Bold action could protect margins today and make companies... cleaner, stronger, and more profitable for the future.

Fueling digital operations with analog data

– Intelligent document processing, with humans in the loop, allows companies to bridge the business operations gap between the analog... and digital worlds.

Japan’s design imperative

– Japanese companies want to revamp their innovation engines and reconnect with their customers. Good design will help.

How can corporate functions become more agile?

– Faster decision making, better interdepartment coordination, and a sharper focus on business priorities are much more possible... with the thoughtful adoption of agile models.

Navigating the semiconductor chip shortage: A control-tower case study

– One industrial company’s innovative response to the global semiconductor chip shortage proves to be a game changer for the... manufacturing sector.

Lighthouses reveal a playbook for responsible industry transformation

– The advanced factories of the Global Lighthouse Network show how sustainability and workforce engagement can accelerate and scale... Fourth Industrial Revolution transformation—responsibly.

Bridging the labor mismatch in US construction

– US construction projects are short-staffed today, and the problem is set to get worse. Here’s what the sector can do to... close the gap.

Transforming supply chains: Do you have the skills to accelerate your capabilities?

– Despite progress over the past several years, companies are still struggling to build the capabilities that their emerging digital... supply chains will need.

How business operations can respond to price increases: A CEO guide

– Companies need better tools to tackle rising prices. CEOs can look for them across their business operations.

Autonomous supply chain planning for consumer goods companies

– To capitalize on analytics, consumer packaged goods organizations—especially in Asia—can build an integrated system... with the power to oversee and control the entire supply chain from end to end.

How good are your internal operations—really?

– When evaluating operational processes, human observation goes only so far. New data and analytics technologies can yield insights... that are much more objective—and powerful.

Five digital and analytics battlegrounds for B2B aftermarket growth

– A differentiated commercial engine focused on just a few digital and analytics levers can more than double aftermarket revenues... for industrial companies.

AI-driven operations forecasting in data-light environments

– Too many companies still rely on manual forecasting because they think AI requires better-quality data than they have available.... Nowadays, that’s a costly mistake.

Getting business process outsourcing right in a digital future

– Outsourcing the management of business processes is becoming much more digital—and potentially much more powerful for buyers... and providers willing to engage more strategically and collaboratively.

Product sustainability: Back to the drawing board

– Up to four-fifths of a product’s lifetime emissions are determined by decisions made at the design stage. By building on... proven cost-optimization techniques, companies can get those choices right.

To improve your supply chain, modernize your supply-chain IT

– Global distribution issues and increasingly complex supply chains are forcing companies to modernize the tools they use for forecasting... demand and planning how to meet it.

Toward smart production: Machine intelligence in business operations

– A detailed study of machine intelligence in industrial and manufacturing operations reveals the surprisingly different paths companies... can take. But a group of leaders shares similar characteristics.

From speech to insights: The value of the human voice

– In a digital age, live voice contacts matter even more in providing a high-quality customer experience. New technologies make... voice-data analysis easier to achieve, for lasting results.

Risk and resilience in consumer-goods supply chains

– Consumer-goods makers’ supply chains are weathering enormous strain. Here’s a quick look at how to strengthen them... for the future.

How to deal with price increases in this inflationary market

– The return of inflation makes price negotiation a more demanding—and strategically critical—capability.

The digital spend control tower: Shift spending mindsets at scale

– Applying digital to a spend control tower helps manage purchasing demand across an entire organization. The result: new mindsets... that focus on value generation, not just budget availability.

Navigating the labor mismatch in US logistics and supply chains

– Structural shifts in the labor market have left companies struggling to recruit and retain workers. But a set of concrete actions... can help address this imbalance across value chains.

Supply-chain resilience: Is there a holy grail?

– Supply-chain disruptions cost the average organization 45 percent of one year’s profits over the course of a decade. How... can businesses manage risk and plan for a more resilient future?

Innovation through the digital disruption of customer service

– Rapid digitization and changing customer demands are creating an industrial revolution in services, and it looks like the changes... are here to stay.

Managing change: What lies behind G&A spend transformation

– SG&A priorities are changing as long-term value-creation work, such as improving customer experience and creating new business-information... products services, takes on greater importance.

How COVID-19 is reshaping supply chains

– Companies have only partly addressed the weaknesses in global supply chains exposed by the coronavirus pandemic. In the face of... new challenges, finishing the job is even more urgent.

Lighthouses unlock sustainability through 4IR technologies

– At manufacturing lighthouses, the Fourth Industrial Revolution makes sustainability easier. Environmental sustainability and operational... competitiveness reinforce one another, thanks to digital.

Managing the risks and returns of intelligent automation

– As companies accelerate the adoption of automation and artificial intelligence, they need a better way to maximize the benefits... of these new technologies while minimizing the risks.

Resilience: The whole-company fitness challenge

– To build resilience in volatile markets, most companies will need to change across the full span of their operations.

Industrial-resource productivity and the road to sustainability

– As industrial companies—especially in process industries—strive for a zero-carbon future, a time-tested approach shows... renewed value in helping reduce carbon by up to one-third in three to five years.

Preparing global business services for the next normal

– Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly... evolving environment.

An on-demand revolution in customer-experience operations?

– Whether relying mainly on in-house or external talent, gig-style staffing models—when managed carefully—could give... customer care the horsepower and flexibility it needs for today’s increasingly volatile markets.

A manufacturing footprint fit for the future, via advanced analytics

– Consumer-goods companies are under pressure to optimize manufacturing for the next normal. Advanced analytics could drive significant... impact for their complex footprints and portfolios.

Operationalizing machine learning in processes

– Machine learning shows tremendous potential for increasing process efficiency. But generating real, lasting value requires more... than just the best algorithms.

Buying into a more sustainable value chain

– Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders... who take bold action can make a decisive difference in sustainability.

Building resilience through procurement analytics

– New tools can help companies crisis-proof their supply chains. To implement the technology at scale, companies can focus on four... key priorities.

Global business-services sourcing comes of age

– How can companies ensure their technology and business-services sourcing is creating real value? And how can service providers... create propositions that support continued growth?

Project delivery hubs: Analytics for better megaproject outcomes

– By providing tailored project-delivery intelligence to decision makers, an analytics hub can reduce risk and increase the odds... of successful completion.

An ecosystem of partners: The foundation of capital project excellence

– To deliver large capital projects in heavy industry more efficiently, project owners can consider forming an ecosystem of partners... and fundamentally rethinking ways of working together.

China’s digital R&D imperative

– Chinese companies are upgrading their R&D capabilities as they strive for technological self-sufficiency. Success depends... on getting three things right.

Digital supplier days: Events for capturing value in procurement

– An intense, multiday event—conducted remotely—can be a powerful tool for finding new suppliers, reducing risk and... cost, and increasing resilience.

In volatile markets, embedded product costs can be a hidden treasure

– Raw-material and component costs are on a wild ride. Procurement and product-development teams can keep their grip by better understanding... and managing embedded costs. A new approach can help.

How to boost growth in industrial services: Better customer experience

– Customer experience is increasingly critical for industrial-services businesses—and the bar is rising. Here’s how... to exceed it.

Prediction at scale: How industry can get more value out of maintenance

– Machines can now tell you when they aren’t feeling well. The challenge for today’s industrial players lies in applying... advanced predictive-maintenance technologies across the full scope of their operations.

Responding to inflation and volatility: Time for procurement to lead

– A digital nerve center can help procurement teams collaborate better and act faster during turbulence.

Establishing the right analytics-based maintenance strategy

– Why many tech-driven maintenance programs are not working and what to do about it.

Call for action: Seizing the decarbonization opportunity in construction

– As decarbonization initiatives gain momentum, construction players can benefit from this growing trend—but only if they... view ESG as a strategic opportunity and collaborate with other stakeholders in the ecosystem.

Overcoming barriers to multitier supplier collaboration

– Digitally integrated supply chains could generate billions in new value—if industries find ways to manage perceived risks,... realize the value at stake, and distribute it fairly among partners.

Beyond gadgetry: Changing the game in maintenance

– Digital work management can transform the maintenance function’s productivity, flexibility, and predictability

Making supply-chain decarbonization happen

– Active supply-chain decarbonization is becoming a license to operate for businesses, but companies aiming to be role models in... the fight against climate change must overcome roadblocks along the way.

Industrial services’ overlooked sales force: Their technicians

– With sales teams less able to visit their clients, aftermarket services have become harder to sell. With a careful strategy and... suitable training, service staff can help fill the gap.

Virtually possible: Getting remote work right for G&A functions

– Companies are weighing permanent shifts to remote working. For general and administrative (G&A) functions, such arrangements... offer advantages—and drawbacks. To find the right model, let form follow function.

The project of the future: The best ideas from the 2021 GII Summit

– At the seventh Global Infrastructure Initiative Summit, more than 500 leaders gathered to explore the future of the industry.... Here are some of the best ideas that surfaced in project development, project delivery, and digital and talent strategy.

Do your G&A functions fit your growth trajectory?

– New research shows how a company’s growth trajectory affects the size of its HR and finance functions. The insights can... help leaders shape general and administrative functions to strategic needs.

Can your supply chain deliver what your consumer wants?

– In a far more complex business environment, consumer companies can rethink—and potentially redesign—their supply-chain... operating models for the resiliency and agility they need.

A smarter way to digitize maintenance and reliability

– In heavy-equipment maintenance, digital and analytics tools are struggling to live up to their promise. Here’s how to help... them pull their weight.

Analytics-to-Value: Digital analytics optimizing products and portfolios

– Better, faster product-development decisions have never been more critical. New techniques can provide quicker, deeper insights,... at scale across an entire product portfolio.

Labor-intensive factories—analytics-intensive productivity

– New analytics tools can help manufacturers in labor-intensive sectors boost productivity and earnings by double-digit percentages.

Net zero or bust: Beating the abatement cost curve for growth

– Companies can both decarbonize and boost long-term growth. But it means pushing beyond abatement curves’ focus on cost and... instead empowering people—while making a few big, strategic bets.

Rethinking operations in the next normal

– The resilience that businesses have developed in the face of disruption can provide a new foundation for growth—provided... leaders seize the moment to build on what their people have achieved.

Everyone is within learning distance: Building skills remotely

– With careful design and implementation, remote capability building provides an effective lifeline for organizations adapting to... entirely new ways of working.

Calculating complexity: Maximizing the value of customization

– New tools that help pinpoint complexity’s cost—and where it comes from—can help companies make better tradeoffs... in managing product portfolios.

CEO dialogue: Perspectives on reimagining operations for growth

– The hyper-acceleration of the Fourth Industrial Revolution (4IR) has led to an unparalleled industry transformation, giving organizations... a unique opportunity to reimagine operations for growth.

With artificial intelligence, find new suppliers in days, not months

– Companies that rapidly adapt their supply bases reap rewards in cost, resilience, and growth potential. New tools can cut the... time required to find the right suppliers by 90 percent or more.

Transforming quality and warranty through advanced analytics

– Industrial companies are leveraging advanced analytics, through artificial intelligence and machine learning, to drive quality... and warranty transformations to the next level.

The future of G&A: Revitalizing the heart of the organization

– General and administrative functions are under pressure to become more digital, more agile, and better aligned to the needs of... the wider business. A more strategic model could hold the key.

The manufacturers lighting a path to sustainable growth

– Amid disruption, lighthouses have unlocked hidden capacity, widened new revenue streams, and gained market share—all while... engaging workers and increasing sustainability. And at surprisingly low cost.
Impact Story

How a steel plant in India tapped the value of data—and won global acclaim

– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum.

2021 and beyond: Preparing for the future of SG&A

– Shorter planning cycles, higher cost-cutting targets, and hybrid working models are defining how organizations reimagine their... sales, general, and administrative (SG&A) functions for 2021 and beyond.

Now is the time for procurement to lead value capture

– With companies facing more pressure than ever to deliver savings, procurement teams can offer not only short-term relief, but... also long-term rewards.
Report - McKinsey Global Institute

The future of work after COVID-19

– The pandemic accelerated existing trends in remote work, e-commerce, and automation, with up to 25 percent more workers than previously... estimated potentially needing to switch occupations.
Executive Briefing

Capital Projects 5.0: Reimagining capital-project delivery

– What could your business achieve if your large capital projects were 30 to 50 percent faster and cheaper? The opportunity is more... real than you think.

The industrial revolution in services

– Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver... impact across the board.

A new growth story: Maximizing value from remote customer interactions

– To lift remote-channel sales, focusing on analytics-based lead generation is important. But turning contact centers into real... revenue generators means boosting seven other capability areas as well.

Building a digital bridge across the supply chain with nerve centers

– Many companies operate some type of supply-chain control tower, but upgrading to a digital, end-to-end nerve center can manage... risk even more effectively, while boosting output and productivity.

Five themes can help procurement shape recovery in the next normal

– For procurement to help lead growth in the next normal, now is the time for leaders to begin work on reimagining every aspect... of the function.

CEO dialogue: Perspectives on reimagining industrial supply chains

– After seeing the COVID-19 pandemic generate unprecedented disruptions to global supply chains, CEOs are taking innovative approaches... to build resilient, digitally infused operations.

COVID-19: An inflection point for Industry 4.0

– Industry 4.0 technologies played a decisive role in the pandemic response at many companies, but the crisis is putting the future... of digital operations under new pressure.

The corporate center: Driving the next normal

– As the COVID-19 pandemic continues, evidence is mounting that the next normal will bring key shifts. As organizations adjust,... they’re looking at the corporate center to take the lead in driving the change.

The resilience imperative for medtech supply chains

– The COVID-19 pandemic highlighted issues with supply chains around the world. As medtech companies prepare for the next normal,... they have a mandate to rebuild their supply chains with resilience as a new priority.

Digital performance management: From the front line to the bottom line

– Industry 4.0 technologies let manufacturers integrate top-down performance management and bottom-up problem solving into business-as-usual... routines—without replacing their current systems. The result? A virtuous cycle of improvement. 

Breaching the great wall to scale

– Introducing a new operating model is hard. Doing so quickly is even harder. Under pressure to accelerate their transformation,... how can companies overcome the barriers that often hold them back?

The right tools for every job: Lean and agile in maintenance

– Why tomorrow’s maintenance function will combine the strengths of lean and agile organizations.

Finding the sweet spot in product-portfolio management

– It’s more urgent than ever to rebalance product portfolios so that complexity creates value rather than destroying it. Here’s... how.
Article - McKinsey Global Institute

What’s next for remote work: An analysis of 2,000 tasks, 800 jobs, and nine countries

– Hybrid models of remote work are likely to persist in the wake of the pandemic, mostly for a highly educated, well-paid minority... of the workforce.

Reimagine: Preparing for SG&A in the next normal

– As the COVID-19 pandemic continues and its economic impact increases, the productivity and reallocation imperative for sales,... general, and administrative (SG&A) activities continues to sharpen.
Blog Post

The seven investment priorities for a resilient procurement function

– Standard cost-cutting tools do little to improve a procurement function’s long-term resilience—and may even do more... harm than good. Here’s where to focus instead.
Blog Post

Ops 4.0—The human factor: Skill, will and the next normal

– The coronavirus pandemic has dramatically accelerated the acquisition of digital skills. That could be the beginning of something... even bigger.

Analytics helps global business services fuel resilience and return

– As companies navigate the COVID-19 reset, global business services organizations can deploy advanced analytics to equip leaders... with the information needed for better, faster decision making.

Design cost-effective, carbon-abated products with resource cleansheets

– Resource cleansheets assess component costs and carbon emissions at the same time—so designers and engineers can model design... and production choices without compromising emissions goals.

Reimagining procurement for the next normal

– Procurement has led the way out of a crisis before, and can again. But success will mean rethinking every aspect of the function.

Operations-driven sustainability

– Optimizing operations can unlock simultaneous environmental and financial benefits.

Building the vital skills for the future of work in operations

– Operationally intensive companies have entered a new wave of automation and digitization. That will have a big impact on the skills... they need to remain competitive.
Report - McKinsey Global Institute

Risk, resilience, and rebalancing in global value chains

– Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.

The role of spend analytics in the next normal

– The COVID-19 pandemic has proven that procurement functions can deliver at speed. But how can they also ensure that they’re... spending wisely?

Industry 4.0: Reimagining manufacturing operations after COVID-19

– Industry 4.0 technologies were already transforming manufacturers’ operations before the pandemic. Now adoption is diverging... between technology haves and have-nots.

Why now is the time to stress-test your industrial supply chain

– An effective way to increase supply-chain resilience is to understand the impact a crisis could have, well before it happens.

Resetting supply chains for the next normal

– The coronavirus pandemic’s unprecedented tests are inspiring companies to consider bold moves in rebuilding their supply... chains for the future.

Taking supplier collaboration to the next level

– Closer relationships between buyers and suppliers could create significant value and help supply chains become more resilient.... New research sheds light on the ingredients for success.

The next normal in construction: How disruption is reshaping the world’s largest ecosystem

– The COVID-19 crisis looks set to accelerate an overdue transformation of the world’s largest ecosystem. We expect nine shifts... to radically change the construction value chain, and offer a blueprint for the next normal ahead.

Reopening safely: Sample practices from essential businesses

– The safety protocols of hospitals, grocery stores, and other establishments that stayed open during the COVID-19 pandemic can... offer ideas for businesses preparing to welcome employees and customers back.

Beyond contactless operations: Human-centered customer experience

– As we look forward to the next normal, consumers are already demonstrating a preference for companies that deliver great service... while reducing risks all along the customer journey.

Is your supply chain risk blind—or risk resilient?

– Operational risk to supply chains has been growing over the last several years—compounded by the ongoing impact from COVID-19.... Organizations need a new approach to manage risk and build resiliency.

Jump-starting resilient and reimagined operations

– COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.

From surviving to thriving: Reimagining the post-COVID-19 return

– For many, the toughest leadership test is now looming: how to bring a business back in an environment where a vaccine has yet... to be found and economies are still reeling.

Coronavirus’ impact on service organizations: Weathering the storm

– With thoughtful, judicious moves, businesses can manage coronavirus’ impact on the service sector and keep service personnel... supported and effective—even during a crisis.

Managing a manufacturing plant through the coronavirus crisis

– Manufacturers can follow three guiding principles to keep their workers safe while preparing for increased uncertainty and long-lasting... changes to the work environment.

Featured Experts

Philipp Radtke
Senior Partner, Munich
Advises automotive manufacturers and suppliers, construction equipment makers, and other industrial producers as they improve...
Katy George
Senior Partner and Chief People Officer, New Jersey
Oversees all people functions across the firm, including diversity and inclusion, and leads client transformation and research...
Rafael Westinner
Senior Partner, Madrid
Leads end-to-end operational transformations for industrial clients, working along the operational value chain to boost productivity...
Kweilin Ellingrud
McKinsey Global Institute Director and Senior Partner, Minneapolis
Leads insights and discussions on future of work, gender equality, racial equity, and productivity. Serves clients across strategy...
Ignacio Marcos
Partner, Madrid
Focuses on client service in consumer and medical-technology companies, with an emphasis on end-to-end transformations
Ed Barriball
Partner, Washington DC
Leads transformation programs across the public and private sectors, with expertise advising organizations that manage complex...
Martin Linder
Senior Partner, Munich
Leads our manufacturing and capital productivity work for the automotive sector and advises automotive OEMs and suppliers on operations...
Yogesh Malik
Senior Partner, Washington DC
Advises leaders in the industrial and automotive sectors on operations strategy globally, with a focus on using data and digital...
Christophe François
Senior Partner, Paris
Specializes in operational excellence, in particular Lean, supply chain optimization, and capital productivity, and leads our...
Bill Lacivita
Partner, Atlanta
Leads comprehensive transformation efforts across the globe—with a focus on high-hazard operations—and coleads McKinsey’s global...
Karel Eloot
Senior Partner, Shanghai
Focuses on industrial Internet of Things and digital transformation in the industrial sectors, particularly for companies in China
Joseph Tesvic
Senior Partner, Sydney
Leads McKinsey’s Asia-Pacific Operations Practice, working across industries and helping clients achieve results through operational,...
Takehito Sumikawa
Senior Partner, Tokyo
Drives company-wide transformations, digital/operation transformations and systematic new business creation projects of global...

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