There is a socio-economic imperative for companies to reconfigure their operations and transform them for improved performance, resilience, and environmental sustainability. Leading organizations are applying lessons from the COVID-19 pandemic and increasingly frequent climate-change-related shocks to reimagine what “operational performance” truly means.
Reimagining operations for productivity, resilience, and environmental sustainability through performance gains, flexibility, and speed
They’ve recognized that new digital tools and analytic approaches are freeing enterprises from having to choose between accelerated productivity improvement, environmentally conscious resource and product-lifecycle management, lowered carbon emissions, and a flexible value chain. Instead, businesses can—and must—attain all of them at the same time.
Our approach
An operating model for the next normal is one that continues to generate value through business cycles, managing competitive disruption, increased environmental regulation, and profound economic and social shifts. And to be effective, it will require a workforce with the skills to capture the opportunities and value available from digital and analytics technologies.
We help organizations understand precisely where and how they can maximize operational performance, resilience, and environmental sustainability and identify opportunities for reimagination including through conscious consumption and demand management. Through thoughtful, targeted development of the highest-impact applications of new technologies and workforce capability building, an organization can create a virtuous cycle in which resilience and reimagination drive simultaneous improvements in productivity and environmental sustainability.
Featured Content
The Next Normal Demands Resilience
McKinsey recently partnered with CNBC and several business leaders to discuss how to build a business that's ready for tomorrow.
The new era of operations
Our leaders share more on how organizations across Asia are transforming their business operations to tackle today’s major challenges.
Featured capability
Operations Resilience Index
The Operations Resilience Index is a proprietary methodology that helps organizations benchmark the resiliency and flexibility of their value chains.
Based on a detailed analysis of an organization’s cost structure, current productivity levels, and rate of improvement, the index looks at a set of more than 40 factors across an organization’s value chain.
Resource Cleansheet
Bring environmental and economic transparency to product development and procurement by integrating CO2 optimization with cost and product design.
Special collection
Building supply-chain resilience
At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
Featured insights
Article
Procurement 2023: Ten CPO actions to defy the toughest challenges
-
Supply chains face another year of volatility and inflationary pressure. Chief procurement officers (CPOs) can deploy ten resilience actions to craft a winning enterprise-wide response.
Article
Making modular construction fit
-
Modular building systems could address many of the US construction industry’s current woes, but the sector needs to remodel...
Podcast
Moving supply chain leaders to the C-suite
-
The authors of From Source to Sold discuss how supply chain leaders can take a seat at the boardroom table, becoming...
Blog Post
Ops 4.0 – The Human Factor: It takes two to build capabilities
-
Are you and your organization sharing the responsibility for building skills and expertise?
Blog Post
What global business services need in 2023
-
Four actions can help GBS teams deliver new value in a volatile environment.
Article
When technology meets operational excellence
-
A new way to operate is revolutionizing heavy industries.
Article
The next frontier of customer engagement: AI-enabled customer service
-
AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive...
Article
Battery recycling takes the driver’s seat
-
Electric-vehicle demand is accelerating rapidly and so is the need for EV batteries. As these batteries reach end-of-life, significant...
Article
Maintenance and operations: Is asset productivity broken?
-
A new survey finds that asset productivity programs for equipment maintenance aren’t working as well as they could. Here...
Article
Taking off: Scaling complex manufacturing in the aerospace industry
-
OEMs in high-complexity, low-volume industries face skyrocketing demand. But it’s now possible to scale production in ways...
Article
Indirect manufacturing costs: An overlooked source for clear savings
-
Indirect operations functions make up a significant share of total operations—and optimizing them can deliver sizeable...
Article
A new operations formula for the chemicals sector
-
Facing spiraling costs, looming skills shortages, and the decarbonization imperative, manufacturers of chemicals and agricultural...
Article
Battery 2030: Resilient, sustainable, and circular
-
Battery demand is growing—and so is the need for better solutions along the value chain.
Article
The next chapter: Lighthouses shape the Fourth Industrial Revolution
-
The story of the Fourth Industrial Revolution is moving forward at speed, with members of the Global Lighthouse Network grasping...
Commentary
Failure is not an option: How to get resilience right
-
In these uncertain times, focusing on four areas can help companies ensure their long-term survival while still meeting their...
Article
To regionalize or not? Optimizing North American supply chains
-
Companies have much to consider when deciding whether to relocate all or part of their production and supply chain footprints...
Article
Deep learning in product design
-
A revolutionary approach is transforming the way companies approach tough engineering optimization challenges.
Article
Procurement in Africa: Exercising a muscle for challenging times
-
Amid rising costs and increasing demand for raw materials, African companies may need to pull every available lever to maximize...
Article
What matters: How to scale advanced analytics in corporate functions
-
Organizations are starting to embrace advanced analytics as a core pillar of innovation within their general and administrative...
Article
Great service—but who’s paying?
-
Consumer goods players are meeting rising service expectations, but they must do more to recover the costs involved.
Podcast
Digital twins: Flying high, flexing fast
-
Digital design and product development can provide new ways to solve complex problems. Getting implementation right means thoughtfully...
Podcast
114 down, 10 million to go: The Global Lighthouse Network’s mission
-
Global Lighthouse Network members show that Fourth Industrial Revolution technologies help to deliver better workforce engagement,...
Article
Accelerating capital projects to secure advantages in the net-zero transition
-
Ambitious net-zero deadlines require speedy project completion. Here’s how leaders of capital projects can strike a balance between...
Article
Smart scheduling: How to solve workforce-planning challenges with AI
-
AI-driven schedule optimizers can alleviate age-old scheduling headaches—reducing employee downtime, improving productivity,...
Podcast
Inflation fighter and value creator: Procurement’s best-kept secret
-
New sources of value are available for businesses that use their procurement function to combat persistent inflation and build...
Article
The scaling imperative for industry 4.0
-
Global Lighthouse Network organizations continue to light the way in the Fourth Industrial Revolution. To keep up, companies...
Article
Emerging from disruption: The future of pharma operations strategy
-
To maintain profitable and resilient operations, CEOs and COOs of pharma companies may need to make bold changes to their operations...
Article
Utility procurement: Ready to meet new market challenges
-
North American utilities’ procurement leaders are tackling today’s challenging times by partnering closely with business unit...
Podcast
Digital twins: What could they do for your business?
-
Less waste, shorter times to market, constant customer insights: the advantages of applying digital twins are many—if you...
Article
A more resilient supply chain from optimized operations planning
-
To combat greater complexity and prepare for rapid demand shifts, resilient companies can integrate prescriptive analytics into...
Book - Featured Insights
The Titanium Economy
How industrial technology can create a better, faster, stronger America
Article
Delivering the US manufacturing renaissance
-
The stage is set for a manufacturing resurgence in the United States. Can the country’s producers make it happen?
Article
Taking the pulse of shifting supply chains
-
Our latest survey shows global supply chains on the move.
Blog Post
Ops 4.0—The Human Factor: Powering the learning and development engine
-
Is your organization equipped for continuous capability building?
Article
How mining companies reach the operational excellence gold standard
-
Creating a culture of operational excellence is allowing the mining industry to reach new heights in sustained improvement in...
Blog post - Practices Capabilities
Ops 4.0—The Human Factor: The need for speed in building skills
-
Rapid upskilling requires support in the moment, not just in the classroom
Article
The state of customer care in 2022
-
Customer experience is more important than ever—yet it has never been more challenging as companies face a perfect storm...
Article
Converge IT and OT to turbocharge business operations’ scaling power
-
The IT/OT stack can be a major stumbling block in digital transformation. Or, with the right changes, it can be the key to unlocking...
Article
Transforming advanced manufacturing through Industry 4.0
-
Manufacturers in industries such as automotive and electronics, nearing the tipping point of digital adoption, are achieving...
Article
New operations management systems for a digital world
-
Now is the time to redefine management disciplines with a modern tool kit powered by technology. The organizations that embark...
Article
Value, speed, and scale: A new era for operations in Asia
-
CEOs are embracing radical new approaches in business operations to rapidly scale growth. And Asia will be a dynamic proving...
Article
Future-proofing the supply chain
-
With supply chains in the spotlight, three new long-term transformation priorities form a fresh focus for competitive advantage....
Podcast
How to manage the coming wave of investment in capital projects
-
About $130 trillion is expected to flow into infrastructure upgrades over the next five years. How can companies spend that most...
Article
A better way to drive your business
-
Integrated business planning is a well-known process, particularly among supply chain leaders. But in most companies, P&L...
Article
Supply chains: To build resilience, manage proactively
-
Supply chain upheavals show little sign of abating. Companies can address them by reconsidering outdated, short-term strategies...
Article
Expand diversity among your suppliers—and add value to your organization
-
Companies can unlock more value in their supplier diversity programs by including higher-growth sectors and promoting diversity...
Article
Full-potential procurement: Lessons amid inflation and volatility
-
Procurement organizations are uniquely positioned to catalyze cross-functional actions that promote efficiency and resilience...
Article
Acting where it makes a difference: The corporate center that can flex
-
The demands facing general and administrative functions are changing, strengthening the case for corporate centers to embrace...
Article
Training your own capital-project talent
-
With talent scarce, systemic capability building has become an imperative for the capital-project industry. Here’s how...
Article
Skinny design: Smaller is better
-
Designing packaging and products with supply chain and in-stock issues in mind can increase revenues and profits, all while meaningfully...
Article
Outsprinting the energy crisis
-
High energy costs are hitting Europe’s industrial players hard. Bold action could protect margins today and make companies...
Article
Fueling digital operations with analog data
-
Intelligent document processing, with humans in the loop, allows companies to bridge the business operations gap between the...
Article
Japan’s design imperative
-
Japanese companies want to revamp their innovation engines and reconnect with their customers. Good design will help.
Article
How can corporate functions become more agile?
-
Faster decision making, better interdepartment coordination, and a sharper focus on business priorities are much more possible...
Article
Navigating the semiconductor chip shortage: A control-tower case study
-
One industrial company’s innovative response to the global semiconductor chip shortage proves to be a game changer for...
Article
Lighthouses reveal a playbook for responsible industry transformation
-
The advanced factories of the Global Lighthouse Network show how sustainability and workforce engagement can accelerate and scale...
Article
Bridging the labor mismatch in US construction
-
US construction projects are short-staffed today, and the problem is set to get worse. Here’s what the sector can do to...
Article
Transforming supply chains: Do you have the skills to accelerate your capabilities?
-
Despite progress over the past several years, companies are still struggling to build the capabilities that their emerging digital...
Article
How business operations can respond to price increases: A CEO guide
-
Companies need better tools to tackle rising prices. CEOs can look for them across their business operations.
Article
Autonomous supply chain planning for consumer goods companies
-
To capitalize on analytics, consumer packaged goods organizations—especially in Asia—can build an integrated system...
Article
How good are your internal operations—really?
-
When evaluating operational processes, human observation goes only so far. New data and analytics technologies can yield insights...
Article
Five digital and analytics battlegrounds for B2B aftermarket growth
-
A differentiated commercial engine focused on just a few digital and analytics levers can more than double aftermarket revenues...
Article
AI-driven operations forecasting in data-light environments
-
Too many companies still rely on manual forecasting because they think AI requires better-quality data than they have available....
Article
Getting business process outsourcing right in a digital future
-
Outsourcing the management of business processes is becoming much more digital—and potentially much more powerful for buyers...
Article
Product sustainability: Back to the drawing board
-
Up to four-fifths of a product’s lifetime emissions are determined by decisions made at the design stage. By building on...
Article
To improve your supply chain, modernize your supply-chain IT
-
Global distribution issues and increasingly complex supply chains are forcing companies to modernize the tools they use for forecasting...
Article
Toward smart production: Machine intelligence in business operations
-
A detailed study of machine intelligence in industrial and manufacturing operations reveals the surprisingly different paths...
Article
From speech to insights: The value of the human voice
-
In a digital age, live voice contacts matter even more in providing a high-quality customer experience. New technologies make...
Article
Risk and resilience in consumer-goods supply chains
-
Consumer-goods makers’ supply chains are weathering enormous strain. Here’s a quick look at how to strengthen them...
Article
How to deal with price increases in this inflationary market
-
The return of inflation makes price negotiation a more demanding—and strategically critical—capability.
Article
The digital spend control tower: Shift spending mindsets at scale
-
Applying digital to a spend control tower helps manage purchasing demand across an entire organization. The result: new mindsets...
Article
Navigating the labor mismatch in US logistics and supply chains
-
Structural shifts in the labor market have left companies struggling to recruit and retain workers. But a set of concrete actions...
Podcast
Supply-chain resilience: Is there a holy grail?
-
Supply-chain disruptions cost the average organization 45 percent of one year’s profits over the course of a decade. How...
Article
Innovation through the digital disruption of customer service
-
Rapid digitization and changing customer demands are creating an industrial revolution in services, and it looks like the changes...
Article
Managing change: What lies behind G&A spend transformation
-
SG&A priorities are changing as long-term value-creation work, such as improving customer experience and creating new business-information...
Article
How COVID-19 is reshaping supply chains
-
Companies have only partly addressed the weaknesses in global supply chains exposed by the coronavirus pandemic. In the face...
Article
Lighthouses unlock sustainability through 4IR technologies
-
At manufacturing lighthouses, the Fourth Industrial Revolution makes sustainability easier. Environmental sustainability and...
Article
Managing the risks and returns of intelligent automation
-
As companies accelerate the adoption of automation and artificial intelligence, they need a better way to maximize the benefits...
Article
Resilience: The whole-company fitness challenge
-
To build resilience in volatile markets, most companies will need to change across the full span of their operations.
Article
Industrial-resource productivity and the road to sustainability
-
As industrial companies—especially in process industries—strive for a zero-carbon future, a time-tested approach...
Article
Preparing global business services for the next normal
-
Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly...
Article
An on-demand revolution in customer-experience operations?
-
Whether relying mainly on in-house or external talent, gig-style staffing models—when managed carefully—could give...
Article
A manufacturing footprint fit for the future, via advanced analytics
-
Consumer-goods companies are under pressure to optimize manufacturing for the next normal. Advanced analytics could drive significant...
Article
Operationalizing machine learning in processes
-
Machine learning shows tremendous potential for increasing process efficiency. But generating real, lasting value requires more...
Article
Buying into a more sustainable value chain
-
Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders...
Article
Building resilience through procurement analytics
-
New tools can help companies crisis-proof their supply chains. To implement the technology at scale, companies can focus on four...
Article
Global business-services sourcing comes of age
-
How can companies ensure their technology and business-services sourcing is creating real value? And how can service providers...
Article
Project delivery hubs: Analytics for better megaproject outcomes
-
By providing tailored project-delivery intelligence to decision makers, an analytics hub can reduce risk and increase the odds...
Article
An ecosystem of partners: The foundation of capital project excellence
-
To deliver large capital projects in heavy industry more efficiently, project owners can consider forming an ecosystem of partners...
Article
China’s digital R&D imperative
-
Chinese companies are upgrading their R&D capabilities as they strive for technological self-sufficiency. Success depends...
Article
Digital supplier days: Events for capturing value in procurement
-
An intense, multiday event—conducted remotely—can be a powerful tool for finding new suppliers, reducing risk and...
Article
In volatile markets, embedded product costs can be a hidden treasure
-
Raw-material and component costs are on a wild ride. Procurement and product-development teams can keep their grip by better...
Article
How to boost growth in industrial services: Better customer experience
-
Customer experience is increasingly critical for industrial-services businesses—and the bar is rising. Here’s how...
Article
Prediction at scale: How industry can get more value out of maintenance
-
Machines can now tell you when they aren’t feeling well. The challenge for today’s industrial players lies in applying...
Article
Responding to inflation and volatility: Time for procurement to lead
-
A digital nerve center can help procurement teams collaborate better and act faster during turbulence.
Article
Establishing the right analytics-based maintenance strategy
-
Why many tech-driven maintenance programs are not working and what to do about it.
Article
Call for action: Seizing the decarbonization opportunity in construction
-
As decarbonization initiatives gain momentum, construction players can benefit from this growing trend—but only if they...
Article
Overcoming barriers to multitier supplier collaboration
-
Digitally integrated supply chains could generate billions in new value—if industries find ways to manage perceived risks,...
Article
Beyond gadgetry: Changing the game in maintenance
-
Digital work management can transform the maintenance function’s productivity, flexibility, and predictability
Article
Making supply-chain decarbonization happen
-
Active supply-chain decarbonization is becoming a license to operate for businesses, but companies aiming to be role models in...
Article
Industrial services’ overlooked sales force: Their technicians
-
With sales teams less able to visit their clients, aftermarket services have become harder to sell. With a careful strategy and...
Article
Virtually possible: Getting remote work right for G&A functions
-
Companies are weighing permanent shifts to remote working. For general and administrative (G&A) functions, such arrangements...
Article
The project of the future: The best ideas from the 2021 GII Summit
-
At the seventh Global Infrastructure Initiative Summit, more than 500 leaders gathered to explore the future of the industry....
Article
Do your G&A functions fit your growth trajectory?
-
New research shows how a company’s growth trajectory affects the size of its HR and finance functions. The insights can...
Article
Can your supply chain deliver what your consumer wants?
-
In a far more complex business environment, consumer companies can rethink—and potentially redesign—their supply-chain...
Article
A smarter way to digitize maintenance and reliability
-
In heavy-equipment maintenance, digital and analytics tools are struggling to live up to their promise. Here’s how to help...
Article
Analytics-to-Value: Digital analytics optimizing products and portfolios
-
Better, faster product-development decisions have never been more critical. New techniques can provide quicker, deeper insights,...
Article
Labor-intensive factories—analytics-intensive productivity
-
New analytics tools can help manufacturers in labor-intensive sectors boost productivity and earnings by double-digit percentages....
Article
Net zero or bust: Beating the abatement cost curve for growth
-
Companies can both decarbonize and boost long-term growth. But it means pushing beyond abatement curves’ focus on cost...
Article
Rethinking operations in the next normal
-
The resilience that businesses have developed in the face of disruption can provide a new foundation for growth—provided...
Article
Everyone is within learning distance: Building skills remotely
-
With careful design and implementation, remote capability building provides an effective lifeline for organizations adapting...
Article
Calculating complexity: Maximizing the value of customization
-
New tools that help pinpoint complexity’s cost—and where it comes from—can help companies make better tradeoffs...
Article
CEO dialogue: Perspectives on reimagining operations for growth
-
The hyper-acceleration of the Fourth Industrial Revolution (4IR) has led to an unparalleled industry transformation, giving organizations...
Article
With artificial intelligence, find new suppliers in days, not months
-
Companies that rapidly adapt their supply bases reap rewards in cost, resilience, and growth potential. New tools can cut the...
Article
Transforming quality and warranty through advanced analytics
-
Industrial companies are leveraging advanced analytics, through artificial intelligence and machine learning, to drive quality...
Article
The future of G&A: Revitalizing the heart of the organization
-
General and administrative functions are under pressure to become more digital, more agile, and better aligned to the needs of...
Article
The manufacturers lighting a path to sustainable growth
-
Amid disruption, lighthouses have unlocked hidden capacity, widened new revenue streams, and gained market share—all while...
Impact Story
How a steel plant in India tapped the value of data—and won global acclaim
-
By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance...
Article
Preparing for the future of SG&A
-
Shorter planning cycles, higher cost-cutting targets, and hybrid working models are defining how organizations reimagine their...
Article
Now is the time for procurement to lead value capture
-
With companies facing more pressure than ever to deliver savings, procurement teams can offer not only short-term relief, but...
Report
The future of work after COVID-19
-
The pandemic accelerated existing trends in remote work, e-commerce, and automation, with up to 25 percent more workers than...
Executive Briefing
Capital Projects 5.0: Reimagining capital-project delivery
-
What could your business achieve if your large capital projects were 30 to 50 percent faster and cheaper? The opportunity is...
Collection
The industrial revolution in services
-
Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver...
Article
A new growth story: Maximizing value from remote customer interactions
-
To lift remote-channel sales, focusing on analytics-based lead generation is important. But turning contact centers into real...
Article
Building a digital bridge across the supply chain with nerve centers
-
Many companies operate some type of supply-chain control tower, but upgrading to a digital, end-to-end nerve center can manage...
Article
Five themes can help procurement shape recovery in the next normal
-
For procurement to help lead growth in the next normal, now is the time for leaders to begin work on reimagining every aspect...
Article
CEO dialogue: Perspectives on reimagining industrial supply chains
-
After seeing the COVID-19 pandemic generate unprecedented disruptions to global supply chains, CEOs are taking innovative approaches...
Article
COVID-19: An inflection point for Industry 4.0
-
Industry 4.0 technologies played a decisive role in the pandemic response at many companies, but the crisis is putting the future...
Article
The corporate center: Driving the next normal
-
As organizations adjust to a new world of work, they’re looking at the corporate center to take the lead in driving the...
Article
The resilience imperative for medtech supply chains
-
The COVID-19 pandemic highlighted issues with supply chains around the world. As medtech companies prepare for the next normal,...
Interview
Digital performance management: From the front line to the bottom line
-
Industry 4.0 technologies let manufacturers integrate top-down performance management and bottom-up problem solving into business-as-usual...
Article
Breaching the great wall to scale
-
Introducing a new operating model is hard. Doing so quickly is even harder. Under pressure to accelerate their transformation,...
Article
The right tools for every job: Lean and agile in maintenance
-
Why tomorrow’s maintenance function will combine the strengths of lean and agile organizations.
Article
Finding the sweet spot in product-portfolio management
-
It’s more urgent than ever to rebalance product portfolios so that complexity creates value rather than destroying it....
Article
What’s next for remote work: An analysis of 2,000 tasks, 800 jobs, and nine countries
-
Hybrid models of remote work are likely to persist in the wake of the pandemic, mostly for a highly educated, well-paid minority...
Article
Reimagine: Preparing for SG&A in the next normal
-
As the COVID-19 pandemic continues and its economic impact increases, the productivity and reallocation imperative for sales,...
Blog post - Practices Capabilities
The seven investment priorities for a resilient procurement function
-
Standard cost-cutting tools do little to improve a procurement function’s long-term resilience—and may even do more...
Blog post - Practices Capabilities
Ops 4.0—The human factor: Skill, will and the next normal
-
The coronavirus pandemic has dramatically accelerated the acquisition of digital skills. That could be the beginning of something...
Article
Analytics helps global business services fuel resilience and return
-
As companies navigate the COVID-19 reset, global business services organizations can deploy advanced analytics to equip leaders...
Article
Design cost-effective, carbon-abated products with resource cleansheets
-
Resource cleansheets assess component costs and carbon emissions at the same time—so designers and engineers can model...
Article
Reimagining procurement for the next normal
-
Procurement has led the way out of a crisis before, and can again. But success will mean rethinking every aspect of the function....
Article
Operations-driven sustainability
-
Optimizing operations can unlock simultaneous environmental and financial benefits.
Article
Building the vital skills for the future of work in operations
-
Operationally intensive companies have entered a new wave of automation and digitization. That will have a big impact on the...
Report
Risk, resilience, and rebalancing in global value chains
-
Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.
Article
The role of spend analytics in the next normal
-
The COVID-19 pandemic has proven that procurement functions can deliver at speed. But how can they also ensure that they’re...
Article
Industry 4.0: Reimagining manufacturing operations after COVID-19
-
Industry 4.0 technologies were already transforming manufacturers’ operations before the pandemic. Now adoption is diverging...
Article
Why now is the time to stress-test your industrial supply chain
-
An effective way to increase supply-chain resilience is to understand the impact a crisis could have, well before it happens.
Article
Resetting supply chains for the next normal
-
The coronavirus pandemic’s unprecedented tests are inspiring companies to consider bold moves in rebuilding their supply...
Article
Taking supplier collaboration to the next level
-
Closer relationships between buyers and suppliers could create significant value and help supply chains become more resilient....
Article
The next normal in construction: How disruption is reshaping the world’s largest ecosystem
-
The COVID-19 crisis looks set to accelerate an overdue transformation of the world’s largest ecosystem. We expect nine...
Article
Reopening safely: Sample practices from essential businesses
-
The safety protocols of hospitals, grocery stores, and other establishments that stayed open during the COVID-19 pandemic can...
Article
Beyond contactless operations: Human-centered customer experience
-
As we look forward to the next normal, consumers are already demonstrating a preference for companies that deliver great service...
Article
Is your supply chain risk blind—or risk resilient?
-
Operational risk to supply chains has been growing over the last several years—compounded by the ongoing impact from COVID-19....
Article
Jump-starting resilient and reimagined operations
-
COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.
Article
From surviving to thriving: Reimagining the post-COVID-19 return
-
For many, the toughest leadership test is now looming: how to bring a business back in an environment where a vaccine has yet...
Article
Coronavirus’ impact on service organizations: Weathering the storm
-
With thoughtful, judicious moves, businesses can manage coronavirus’ impact on the service sector and keep service personnel...
Article
Managing a manufacturing plant through the coronavirus crisis
-
Manufacturers can follow three guiding principles to keep their workers safe while preparing for increased uncertainty and long-lasting...
Featured Experts
Philipp Radtke
Senior PartnerMunich
Advises automotive manufacturers and suppliers, construction equipment makers, and other industrial producers as they improve...
Katy George
Senior Partner and Chief People OfficerNew Jersey
Oversees all people functions across the firm, including diversity and inclusion, and leads client transformation and research...
Rafael Westinner
Senior PartnerMadrid
Leads end-to-end operational transformations for industrial clients, working along the operational value chain to boost productivity...
Kweilin Ellingrud
McKinsey Global Institute Director and Senior PartnerMinneapolis
Leads insights and discussions on future of work, gender equality, racial equity, and productivity. Serves clients across strategy...
Ignacio Marcos
PartnerMadrid
Focuses on client service in consumer and medical-technology companies, with an emphasis on end-to-end transformations
Ed Barriball
PartnerWashington DC
Leads transformation programs across the public and private sectors, with expertise advising organizations that manage complex...