Service Operations

Improve customer experience and operations
Digitize operations to improve customer and employee experience
Improve enterprise productivity
Make a transformational change

Featured solution

Customer Experience Solutions

Featured capabilities

Innovation & Learning Centers

Featured insights

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Where is customer care in 2024?

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McKinsey Direct
Gen AI in customer care: Early successes and challenges
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McKinsey Direct
The robot renaissance: How human-like machines are reshaping business
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Better together: Process and task mining, a powerful AI combo
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Blog Post
The value of innovation in global business services

Featured experts

Kweilin Ellingrud
McKinsey Global Institute Director and Senior PartnerMinneapolis
Leads insights and discussions on future of work, gender equality, racial equity, and productivity. Serves clients across strategy...


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