Operations

How we help clients

Capital Excellence
Manufacturing & Supply Chain
Product Development & Procurement
Service Operations

Creating value beyond the hype

Featured video

For Operations, the time is now

Learn more about the leadership agenda for Operations

Our Approach

Operations Transformation
Environmentally Sustainable Operations
Environmentally sustainable operations
Productivity and resilience
Resilience & Reimagination

Case Studies

A jet engine turbine
How Lufthansa is using data to reduce costs and improve spend and carbon transparency
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Factories interconnected by digital cables - illustration
Solving the digital manufacturing disconnect: A case study
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How a manufacturing moonshot was made
How a manufacturing moonshot was made
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How a global components manufacturer built an ambitious carbon reduction roadmap
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Featured insights

From Source to Sold book cover
Book

From Source to Sold

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Image of numerous red phones hanging upside down by their cords.
Article
Where is customer care in 2024?
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Female person and engineering worker on digital technology at industrial architecture design - stock photo
Article
Reimagining engineering to deliver more projects, more efficiently
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Rear view of female computer programmer coding on computer at desk in office - stock photo
Blog Post
Generative AI will first be successfully scaled in business operations
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Image of a shiny metallic alloy 3D s-curve with orange, blue and purple reflections.
Article
Today’s good to great: Next-generation operational excellence
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Blogs and Podcasts

McKinsey Talks Operations
McKinsey Talks Operations Podcast
The Human Factor in Operations
The Human Factor in Operations
Lines drawing out into staggard branching shape representing digital operations.
McKinsey Talks Operations Blog

Featured capabilities

McKinsey Capability Centers
Innovation & Learning Centers
Go & See
Go & See
Ops Corps - Supporting Black-owned businesses
McKinsey Inclusive Business Accelerator

Our People

Anna Herlt
Senior PartnerMunich
Advises companies as they seek to optimize the value of their research and development investments, particularly within the automotive...
Axel Karlsson
Senior Partner, and Global Leader, Functional Practices and Growth PlatformsStockholm
Drawing on his expertise in technology, strategy, and operations to help telecommunications, technology, and media companies...
Daniel Swan
Senior PartnerStamford
Co-leads McKinsey’s Operations Practice globally, and helps manufacturing and service companies transform their operations performance...
Joseph Tesvic
Senior PartnerSydney
Leads McKinsey’s Asia-Pacific Operations Practice, working across industries and helping clients achieve results through operational,...
Katy George
Senior PartnerNew Jersey
Leads client transformation and research around technology-enabled operations and manufacturing
Kimberly Borden
Senior PartnerChicago
Serves clients in the Aerospace & Defense and Automotive & Assembly Practices, focusing on strategy, operations, and transformational...
Kweilin Ellingrud
McKinsey Global Institute Director and Senior PartnerMinneapolis
Leads insights and discussions on the future of work, gender equality, racial equity, and productivity. Serves clients across...
Laurie Lanoue
PartnerMontréal
Leads our Montreal office and advises companies on successfully leading major transformation programs at scale, with a focus...
Dr. Ruth Heuss
Senior PartnerBerlin
As global leader of McKinsey Sustainability, serves companies in the automotive and machinery industries on future mobility,...
Rob Loughlin
PartnerBoston
Serves clients in the consumer-packaged-goods and retail sectors, focusing on strategy, operations, and transformational change...
Rahul Shahani
PartnerNew York
Leads the North American Industry 4.0 service line for manufacturing, including the Innovation & Learning Centers—a global network...
Marie El Hoyek
Partner
Expert in industrial operations and leads European digital operations efforts in advanced industries, including generative AI,...
Brian Blackader
PartnerDüsseldorf
Helps service organizations transform and improve their performance

Careers

Interested in a career in Operations?
Ops OEP
Operations Excellence Program
Explore Operations McKinsey
#explore McKinsey Operations

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