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McKinsey Talks Operations

Cutting through the noise to transform strategy into lasting operations success

McKinsey Talks Operations is where the world’s C-suite leaders and McKinsey experts cut through the noise and uncover how to create a new operational reality. Each podcast, blog, video, and event considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage.

Latest Podcast

A person reaches into a cascade of colorful message bubbles, symbolizing agentic AI orchestrating empathetic, human-centered customer conversations at scale.

Beyond the bot: Building empathetic customer experiences with agentic AI

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As agentic AI escapes pilot purgatory, more businesses are bringing best-in-class AI capabilities into their call centers—transforming operations and fundamentally improving customer experiences.

Latest Video

Case Study

How a digital, operational, and skills transformation took Jubilant Ingrevia’s business to the next level

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A diverse, cross-functional McKinsey team helped a leading global organization in life science ingredients and specialty chemicals create and execute a sustainable roadmap for embedding digital and analytics into its DNA.
How a digital, operational, and skills transformation took Jubilant Ingrevia’s business to the next level

Latest Blog

AI assistant icon on a digital LCD display with reflection
Blog Post

From exploration to impact: AI in aftermarket, field services, and customer care

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Technological and structural disruption are on the rise as adoption of agentic and other AI forms alter peer performance and customer expectations.

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