Insights on Operations

Seven lessons in leadership from some of the world’s most complex construction projects, to help those in the executive hot seat navigate the pressures, contain the risks, and deliver success.

An adoption gap is growing in the customer care space as leading organizations begin to see impact from AI across customer experience, cost reduction, and revenue generation.

Agentic AI is changing what the procurement function can achieve—shifting procurement’s focus from transaction tasks to a strategic driver of growth, sustainability, and resilience.

A new survey of manufacturing COOs shows high hopes for scaling AI—and high budgets. But some companies may be underinvesting in the enablers needed for AI to generate lasting value.

Today’s COOs work with an increasingly broad set of stakeholders. Success means understanding the “why” that drives each one.

Battery plants are essential for the energy transition. Most miss their ramp-up deadlines, however. Here’s how to fix the delivery model.

Partnering with procurement can shift external legal spend from a cost center to value driver, where the question isn’t just, “How much do we spend?” but “How intelligently do we spend it?”

Chris Silver, chief revenue officer at Parloa, talks with McKinsey partner Brian Blackader about the shift to adopting AI technologies in customer care, getting to success, and how he sees the future.

For CITIC Dicastal Morocco’s president, the honor of becoming Africa’s first Lighthouse site means sharing best practices and adding to the growth of the Moroccan economy.

Europe is at a productivity inflection point, and closing the gap will require leaders to move beyond incremental fixes and rewire operations end to end with AI, speed, and scale.

By quickly connecting insights to execution, companies can accelerate their factories’ path toward manufacturing excellence and continuous improvement.

The alliance brings AI- and advanced-analytics-enabled scheduling to project delivery, allowing owners and contractors to move faster, manage risk, and unlock measurable value.