Insights on Operations

As field forces age and wages increase, reimagining field operations through a unified equipment life cycle strategy could hold...

Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center....

Capital projects are set for a dramatic jump in investments over the next few years and project owners can now harness an analytics-based...

A warehouse automation revolution is underway, but too many projects are not delivering the results.

Four key insights about the adoption of AI were shared at McKinsey’s inaugural R&D Leaders Forum. Rewiring the organization and adapting fast provide a path to compelling impact.

To create a talent strategy that fosters frontline stability and productivity, organizations need to start by conducting a holistic talent assessment. Here’s how to do it.

As demand soars, companies in commercial aerospace and other industrial sectors need new ramp-up strategies for low-volume, high-complexity products.

Our latest procurement benchmarking data reveals the tools, capabilities, and ways of working that are helping leading companies protect their profits in turbulent times.

At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.

US manufacturing companies are facing a talent and labor crisis. Is it time they took a fresh look at their automation options?...

When technologies reach a certain level of maturity, the next challenge is speed and scale. Factories and entire supply networks—not...

When the stakes are high and regulation is necessarily complex, using digital twins can enable better, faster innovation in medtech....

AI is defining the Fourth Industrial Revolution, and production front-runners are finding significant impact throughout the factory,...