Insights on Operations
The CEO: Architect of the new operations agenda
To thrive in a volatile and unpredictable postpandemic economy, companies need smarter, faster, more agile operations. That requires big changes—and commitment from the very top of the organization.
Article
Stepping up: What COOs will need to succeed in 2023 and beyond
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COOs are increasingly important to corporations, but what skills will they need to perform at their best? Business leaders weigh in.
Article
A new era for procurement: Value creation across the supply chain
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The past few years of upheaval have underscored procurement’s importance for generating value. The next few years could make its contributions even more critical.
Operational Resilience
Article
Getting warehouse automation right
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A warehouse automation revolution is underway, but too many projects are not delivering the results.
Podcast
Navigating the new normal: Operations insights for 2024
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Uncover a new operational reality in 2024—where productivity, technology enablement, and sustainability are the key drivers...
Article
Tech and regionalization bolster supply chains, but complacency looms
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The race for resilience is changing the way global supply chains look and transforming the way they are run.
Article
It’s coming home: The return of agile hardware product development
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Agile-for-hardware product development can reduce time-to-market and improve quality and productivity. Five key changes can help...
Latest Insights
Article
Digital logistics: Technology race gathers momentum
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A survey of more than 250 global shippers and logistics providers reveals that technology investments are set to increase, with numerous companies already piloting advanced use cases.
Blog Post
The COO agenda: Stakeholder engagement
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A COO plays a pivotal role in building relationships for their organization. Fostering connections that last requires care and consideration.
Article
Seize the decade: Maximizing value through preconstruction excellence
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The capital projects ecosystem has a once-in-a-generation opportunity to support the transformation of economies—and can avoid past mistakes through preconstruction excellence.
Blog Post
Why IVR still matters in an AI world
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Want to know the biggest problem with your generative AI-chatbot? Your customers still prefer to call you.
Featured podcast
Podcast
McKinsey Talks Operations Podcast
Cutting through the noise to transform strategy into lasting operations success
Special collections
Collection
The future of corporate and business functions
This collection expands on identifying practical moves leaders can make to help their organizations navigate the present while preparing for the future.
Collection
The next generation of services
Transforming service operations with the power of AI
Collection
Building supply-chain resilience
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At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
Collection
The care of one: Hyperpersonalization of customer care
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Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.
The new era of operations
Our leaders share more on how organizations across Asia are transforming their business operations to tackle today’s major challenges.
How digital factories lead in the Fourth Industrial Revolution
McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.
Digital Manufacturing
Impact Story
Solving the digital manufacturing disconnect: A case study
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Scaling digital transformation across factory networks can be fraught with challenges. However, one food-manufacturing company...
Article
AI: The next frontier of performance in industrial processing plants
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AI is more accessible than ever. With a wealth of historical data and existing subject matter expertise, processing plants are...
Article
Digital twins: The key to smart product development
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Digital-twin technologies can help companies create better products faster. They could transform the work of product development...
Article
Unveiling the next frontier of engineering simulation
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How can digital simulation derive new insights, identify and fix issues earlier in the cycle, and accelerate product testing...
MORE INSIGHTS
Blog Post
Building the supply chain of tomorrow: An integrated approach
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Fusing cutting-edge technological capabilities and organizational and capability change expertise can deliver long-lasting impact...
Article
Why AI-enabled customer service is key to scaling telco personalization
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Telcos increasingly rely on customized commercial marketing. But integrating those efforts with service-related outreach into...
Special Collection
Fourth Industrial Revolution Technologies are shaping the future of production
The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.