Generative AI in Operations

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Generative AI’s impact across the Operations value chain
Exploring opportunities to deliver continuous improvement

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Featured insights

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Article

From promising to productive: Real results from gen AI in services

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Article
From AI to Impact: Capabilities powering Lighthouses’ 4IR adoption
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Blog Post
AI mastery in customer care: Raising the bar for quality assurance
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Blog Post
Using AI to supercharge R&D: Takeaways from the R&D Leaders Forum
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McKinsey Direct
Gen AI in customer care: Early successes and challenges
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Blog Post
Gen AI’s productivity promise: Huge potential but most have not yet reached scaled impact
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Blog Post
Harnessing generative AI in manufacturing and supply chains
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McKinsey Direct
The robot renaissance: How human-like machines are reshaping business
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Blog Post
Making the leap with generative AI in procurement
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Blog Post
2024 tech takeaways for leaders
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Article
Adopting AI at speed and scale: The 4IR push to stay competitive
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McKinsey Direct
Generative AI in finance: Finding the way to faster, deeper insights
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Blog Post
Generative AI will first be successfully scaled in business operations
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Blog Post
How capital project owners can get just-in-time talent for their teams
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Blog Post
Have you fully cracked the efficiency code?
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McKinsey Direct
How finance skills are evolving in the era of artificial intelligence
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Podcast
Generative AI in operations: Capturing the value
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Blog Post
Why IVR still matters in an AI world
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