Operations

Achieve excellence across the operations value chain

We offer best-in-class capability-building programs to help operations leaders and employees develop the behaviors, mindsets, and skills required to achieve and sustain impact. We help them develop the functional and leadership capabilities they need to succeed now and in the future. Our tailored learning programs address the most critical operations topics, from procurement to manufacturing, capital productivity, service operations, and supply chain.

What we do

Capital Excellence

Capture, optimize, and preserve the value from capital projects by developing best-in-class capabilities in key areas throughout the value chain, such as economic planning, risk management, and project-delivery optimization.

Manufacturing

Improve performance across key production parameters—including cost, delivery, service, and quality—by developing the capabilities of the workforce at scale.

Procurement

Learn to consistently use procurement best practice tools and processes to generate and sustain value through strategic sourcing.

Product Development

Discover how to apply best in class R&D processes to develop products with increased customer value and reduced cost. Equip your teams with the skills to integrate a value focus into their way of working.

Service Operations

Modernize legacy processes using next-generation levers, such as analytics, automation, digitization, and process redesign. Build critical skills to improve customer experience in service operations by leveraging best practices and lean-management principles.

Supply Chain

Create a high-performing, efficient supply-chain organization by building capabilities in demand planning, digital and analytics, forecasting, inventory management, sales and operations planning, segmented networks, and more.

>12,000

client participants

>85

organizations served

~4

languages

Our Approach

Capability-building assessment: identify strengths and development areas for individual employees and groups of employees to design the best capability-building program to achieve desired business objectives

Case-based learning: experience an integrated case with modules that are immersive and experiential to maximize learning impact

Capability centers: learn and practice new skills, such as product teardowns in our global capability centers, which provide interactive, hands-on experiential-learning opportunities

Go & See: visit organizations around the globe that have undergone successful operational transformations and learn from their experiences. Virtual options available.

Sample program

Procurement: strategic sourcing

Target audience

Category managers and buyers to improve key procurement skills

Business partners to better understand procurement

Timing and delivery

Four-month journey, with the opportunity to customize based on organizational needs

Fully remote or blended journey including live, interactive workshops, digital courses, hands-on work, and reinforcement mechanisms

Learning objectives

Develop and execute sourcing strategy

Understand key procurement tools, processes, and principles such as total cost of ownership, clean sheets, and stakeholder alignment

Manage category and supplier performance

Participant feedback

“The best learning I’ve ever experienced.”

“It helped me discover my own ideas.”

“The supplier-analysis toolkit will be super useful in my day-to-day work.”

Examples of our work

Upskilling for bottom-line impact in procurement

We achieved a 30 percent year-over-year increase in procurement savings at an industrial-tool manufacturer through a next-generation digital approach to procurement. This was enabled by upskilling 350 global professionals on procurement and leadership skills in a multilingual environment.

Transforming frontline operations

Our team accelerated transformational impact by building operations capabilities in over 75 front-line supervisors at a renewable-services company. We were able to transform 20 service centers in 18 months and complete a full knowledge transfer to the client to further scale its operations across the globe.

Achieving peak performance in the supply chain

We were able to upskill an entire supply-chain organization for a high-tech manufacturer to address emerging operating challenges. We transformed the capabilities of over 6,000 supply-chain professionals using a blended program that included activity-based workshops, digital courses, and assessments.