Operations Transformation

Transformations that unlock the full potential of operations, sustained by building institutional capabilities and adding agility

Cross-operations diagnostic

Assess the current operations system (including processes, digital and analytics, management practices, mindset and behaviors, and capabilities), and size the full improvement potential.

Future state design and road mapping

Design a coherent vision of the operations system and step-change aspiration, the implementation road map, and a change management strategy.

Initial idea generation

Design initiatives to realize vision across dimensions and achieve aspiration. Launch identified quick wins.

Employee-led implementation

Shepherd an employee-led implementation tailored to the current context. Engage all levels of the organization, from the change agent team to the executive council, in execution to create ownership.

Change and sustainability engine

Deploy across the enterprise a full capability-building strategy that spans capabilities and transformation skills. Develop the change management process to achieve engagement and change mindset and behaviors. Set up the implementation management process and tools to ensure focus on execution and fast resolution of roadblocks.

Corporate process upgrades

Adapt specific corporate processes to support an integrated operations agenda. Ensure corporate business capabilities, from business strategy to human resources to digital and analytics, are operationally focused.

>20%

EBITDA improvement

>40%

productivity gain

>50%

time-to-market improvement

We offer clients a wide range of innovative tools and capabilities.

Full-fledge cross-operations diagnostic toolkit

Quantitative and qualitative assessments identify the functional improvement potential by considering specific cross-operations levers including digital and analytics, management practices, mindsets, behaviors, and current capabilities.

Integrated operations tool kit

Integrates functional operations playbooks and expertise with cross-operations systems and experience to address the full operations spectrum of opportunity.

Impact essentials

Identifies and deploys the essential elements needed to drive and sustain change, as learned through thousands of projects; measures executive alignment; and focuses on health and an execution engine.

Capability building

Uses an integrated approach that addresses leadership, transformation, and capabilities across all levels of organization, from the executive team to the front line.

Operations Resilience Index

The Operations Resilience Index is a proprietary methodology that helps organizations benchmark the resiliency and flexibility of their value chains.

Go & See
The McKinsey Go & See program creates opportunities for organizations considering a large-scale transformation program to learn from peers at other organizations who have undertaken a similar journey. These visits may focus on topics such as embarking on a new digital strategy, agile at scale, data and analytics, and reimagining customer journeys, among others.

Featured insights

Article

When technology meets operational excellence
– A new way to operate is revolutionizing heavy industries.
Article

The CEO: Architect of the new operations agenda
– To thrive in a volatile and unpredictable postpandemic economy, companies need smarter, faster, more agile business operations.... That requires big changes—and commitment from the very top of the organization.
Article

Resilience: The whole-company fitness challenge
– To build resilience in volatile markets, most companies will need to change across the full span of their operations.
Article

How mining companies reach the operational excellence gold standard
– Creating a culture of operational excellence is allowing the mining industry to reach new heights in sustained improvement in... productivity, efficiency, safety, and sustainability.
Article

Everyone is within learning distance: Building skills remotely
– With careful design and implementation, remote capability building provides an effective lifeline for organizations adapting to... entirely new ways of working.
Impact Story

How a steel plant in India tapped the value of data—and won global acclaim
– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum.
Article

Transformation in uncertain times: Tackling both the urgent and the important
– A sprint-based transformation approach can help organizations achieve full potential.
Article

Jump-starting resilient and reimagined operations
– COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.
Article

Transform the whole business, not just parts
– In a business, the parts link together and compose the whole. And so to improve the whole, you must improve the parts, right?
Blog Post

The imperative to build resilient operations
– In uncertain times, it pays to expect the unexpected. And as multiple factors combine to create a turbulent business environment,... volatility is already upon us.

Featured Experts

Xavier Costantini
Senior Partner, Montevideo
Helps companies in highly complex industries achieve successful operational transformation, instilling lean methodologies and...
David Dorton
Senior Partner, Atlanta
Driving transformations across service based industries and leading global operations transformation work
Christophe François
Senior Partner, Paris
Specializes in operational excellence, in particular Lean, supply chain optimization, and capital productivity, and leads our...
Bill Lacivita
Partner, Atlanta
Leads comprehensive transformation efforts across the globe—with a focus on high-hazard operations—and coleads McKinsey’s global...
Ignacio Marcos
Partner, Madrid
Focuses on client service in consumer and medical-technology companies, with an emphasis on end-to-end transformations
Alejandro Sandoval
Partner, Buenos Aires
Leads operations transformation work in Latin America, with extensive experience in the service and industrial sectors
Sander Smits
Senior Partner, Amsterdam
Transforms operational performance and optimizes research and development for leading companies in the advanced industries sector

Careers

Interested in a career in Operations?

A career within our Operations Practice offers the opportunity to work with the biggest companies in the world, on projects that transform their core business and build resilience for the future. We are continuously seeking the best talent at all levels and for all types of roles, and are particularly keen to talk to experienced professionals looking for their next challenge.
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