Productivity and Resilience
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Resilience & Reimagination

Maximizing resilience and reimagining operations in the next normal through productivity, flexibility, and speed

COVID-19 has created an imperative for companies to reconfigure their operations and an opportunity to transform them. Leading organizations are applying lessons from the crisis to reimagine operational performance.

They’ve recognized that new digital tools and analytic approaches are freeing enterprises from having to choose between accelerated productivity improvement and a flexible value chain. Instead, businesses can—and must—attain both at the same time.

Our approach

An operating model for the next normal is one that continues to generate value through business cycles, despite competitive disruption and profound economic and social shifts.

We help organizations understand precisely where and how they can maximize their operational resilience and identify opportunities for reimagination. Through thoughtful, targeted development of the highest-impact applications of new capabilities and technologies, an organization can create a virtuous cycle in which resilience and reimagination drive improvements in productivity.

Featured capability

Operations Resilience Index

The Operations Resilience Index is a proprietary methodology that helps organizations benchmark the resiliency and flexibility of their value chains.

Based on a detailed analysis of an organization’s cost structure, current productivity levels, and rate of improvement, the index looks at a set of more than 40 factors across an organization’s value chain. For each, it evaluates the degrees of freedom available to the organization if it needs to modify its costs.

Find out how the Operations Resilience Index can help your organization

Featured insights

Article - McKinsey Global Institute

What’s next for remote work: An analysis of 2,000 tasks, 800 jobs, and nine countries

– Hybrid models of remote work are likely to persist in the wake of the pandemic, mostly for a highly educated, well-paid minority of the workforce.
Article

Reimagine: Preparing for SG&A in the next normal

– As the COVID-19 pandemic continues and its economic impact increases, the productivity and reallocation imperative for sales,... general, and administrative (SG&A) activities continues to sharpen.
Blog Post

The seven investment priorities for a resilient procurement function

– Standard cost-cutting tools do little to improve a procurement function’s long-term resilience—and may even do more... harm than good. Here’s where to focus instead.
Blog Post

Ops 4.0—The human factor: Skill, will and the next normal

– The coronavirus pandemic has dramatically accelerated the acquisition of digital skills. That could be the beginning of something... even bigger.
Article

Analytics helps global business services fuel resilience and return

– As companies navigate the COVID-19 reset, global business services organizations can deploy advanced analytics to equip leaders... with the information needed for better, faster decision making.
Article

Design cost-effective, carbon-abated products with resource cleansheets

– Resource cleansheets assess component costs and carbon emissions at the same time—so designers and engineers can model design... and production choices without compromising emissions goals.
Article

Reimagining procurement for the next normal

– Procurement has led the way out of a crisis before, and can again. But success will mean rethinking every aspect of the function.
Article

Operations-driven sustainability

– Optimizing operations can unlock simultaneous environmental and financial benefits.
Article

Building the vital skills for the future of work in operations

– Operationally intensive companies have entered a new wave of automation and digitization. That will have a big impact on the skills... they need to remain competitive.
Report - McKinsey Global Institute

Risk, resilience, and rebalancing in global value chains

– Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.
Article

The role of spend analytics in the next normal

– The COVID-19 pandemic has proven that procurement functions can deliver at speed. But how can they also ensure that they’re... spending wisely?
Article

Industry 4.0: Reimagining manufacturing operations after COVID-19

– Industry 4.0 technologies were already transforming manufacturers’ operations before the pandemic. Now adoption is diverging... between technology haves and have-nots.
Article

Why now is the time to stress-test your industrial supply chain

– An effective way to increase supply-chain resilience is to understand the impact a crisis could have, well before it happens.
Article

Resetting supply chains for the next normal

– The coronavirus pandemic’s unprecedented tests are inspiring companies to consider bold moves in rebuilding their supply... chains for the future.
Article

Taking supplier collaboration to the next level

– Closer relationships between buyers and suppliers could create significant value and help supply chains become more resilient.... New research sheds light on the ingredients for success.
Article

Jump-starting resilient and reimagined operations

– COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.
Article

Managing a manufacturing plant through the coronavirus crisis

– Manufacturers can follow three guiding principles to keep their workers safe while preparing for increased uncertainty and long-lasting... changes to the work environment.
Article

Supply-chain recovery in coronavirus times—plan for now and the future

– Actions taken now to mitigate impacts on supply chains from coronavirus can also build resilience against future shocks.
Article

Coronavirus’ impact on service organizations: Weathering the storm

– With thoughtful, judicious moves, businesses can manage coronavirus’ impact on the service sector and keep service personnel... supported and effective—even during a crisis.
Article

Building resilient operations

– In the face of rising uncertainty, get ready for the unexpected. To build resilience, accelerate productivity improvement and... operational flexibility.
Article

From surviving to thriving: Reimagining the post-COVID-19 return

– For many, the toughest leadership test is now looming: how to bring a business back in an environment where a vaccine has yet... to be found and economies are still reeling.
Article

Is your supply chain risk blind—or risk resilient?

– Operational risk to supply chains has been growing over the last several years—compounded by the ongoing impact from COVID-19.... Organizations need a new approach to manage risk and build resiliency.

Special collection

Building supply-chain resilience

At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.

Featured Experts

Philipp Radtke
Senior Partner, Munich
Advises automotive manufacturers and suppliers, construction equipment makers, and other industrial producers as they improve...
Katy George
Senior Partner, New Jersey
Leads the Operations Practice in North America, is a co-convener of the practice globally, and is a member of McKinsey’s Shareholders...
Rafael Westinner
Partner, Madrid
Leads end-to-end operational transformations for industrial clients, working along the operational value chain to boost productivity...
Kweilin Ellingrud
Senior Partner, Minneapolis
With 15 years of experience at McKinsey, serves clients on strategy and operational transformations
Ignacio Marcos
Partner, Madrid
Focuses on client service in consumer and medical-technology companies, with an emphasis on end-to-end transformations
Ed Barriball
Partner, Washington DC
Leads transformation programs across the public and private sectors, with expertise advising organizations that manage complex...
Martin Linder
Senior Partner, Munich
Leads our manufacturing and capital productivity work for the automotive sector and advises automotive OEMs and suppliers on operations...
Yogesh Malik
Senior Partner, Washington DC
Advises leaders in the industrial and automotive sectors on operations strategy globally, with a focus on using data and digital...
Christophe François
Senior Partner, Paris
Brings expertise in operational excellence including supply chain management, lean transformation, and investment optimization...
Bill Lacivita
Partner, Atlanta
Leads comprehensive transformation efforts across the globe—with a focus on high-hazard operations—and coleads McKinsey’s global...
Karel Eloot
Senior Partner, Shanghai
Focuses on industrial Internet of Things and digital transformation in the industrial sectors, particularly for companies in China
Joseph Tesvic
Senior Partner, Sydney
Leads McKinsey’s Asia-Pacific Operations Practice, working across industries and helping clients achieve results through operational,...
Takehito Sumikawa
Partner, Tokyo
Leads strategic, operational, and organizational transformations for Japanese, Asian, and global companies and institutions in...

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