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Shaping the future of work in Europe’s 9 digital front-runner countries

– Our research shows significant value in embracing AI and automation for the Northern European countries, but sees a requirement for new skill sets among employees and a policy response around education, training, and the social contract.

Scaling the impact of the social enterprise sector

– The number of social enterprises in The Netherlands has grown by more than 2,000 in the past five years. But very few aim for... the type of scale that would actually solve the societal issue they address. What is holding them back?

Accelerating the energy transition: cost or opportunity?

– Transforming the Netherlands' energy system could provide a boost to the economy while lowering greenhouse-gas emissions in line... with European goals.

Electric vehicles in Europe: Gearing up for a new phase?

– In the past few years, Europe has gone through the initial adoption phase of electric mobility. After a “turbulent”... period of excitement and promise as well as disappointment, it is now possible to formulate a clearer view on the development of electric mobility to date and its drivers going forward.

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Five Fifty: The T-word

– Is your corporate transformation doomed to failure? Here’s advice for beating the long odds of success.

Claims in the digital age: How insurers can get started

– Attackers are transforming the competitive landscape and elevating customer expectations, so insurance companies must integrate... digital technologies into their operations to keep pace. Claims should be a top priority.

Elevating customer satisfaction and growth through service to solutions

– To generate more value from customer-care channels, companies must look beyond a focus on sales alone. A comprehensive approach... to omnichannel engagement can point the way.

Extending the use of episode analytics beyond alternative payment models

– Payers (and providers) that have dismissed bundled payments or treated it as a narrow part of their strategies may under-appreciate... the value of episode analytics in improving core business functions.
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Resetting the cost base

– Technology is creating opportunities and threats for the supplies of traditional industries from utilities to pulp and paper to... construction.

The need for speed: Capturing today’s fashion consumer

– Top performers are using data analytics and consumer insights to stay ahead of the pack.
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Five Fifty: Decoding leadership

– What skills and behaviors make a good leader effective? Here are the traits that matter.

Wealth management in an era of robots, regulation, and new money

– By redirecting focus, wealth managers can successfully respond to challenges brought on by digital disruption, demographic shifts,... and tighter regulation.

Boosting contact-center performance through employee engagement

– Companies that can keep service agents on the job longer not only reduce operating costs but also improve customer satisfaction.... Actions in four areas can have a profound impact—and they are within every contact center’s reach.

For US banks: A time for transformation

– To achieve robust performance and meet market expectations, US banks will need to embark on ambitious and holistic transformations.

Mobile money in emerging markets: The business case for financial inclusion

– Meeting the mobile money needs of the unbanked in emerging markets is a vast opportunity. To succeed, providers need a clear view... on what drives mobile money economics, and an innovative mind-set.

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Our mission is to help leaders in the commercial, public, and social sectors develop a deeper understanding of the evolution of... the global economy and to provide a fact base to help decision making on critical issues.

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