Our Insights

Discussion Paper - McKinsey Global Institute

Connected world: An evolution in connectivity beyond the 5G revolution

– Connectivity is undergoing evolutionary change in most parts of the world—and, in select areas, a genuine leap into the frontier.
Article

Europe’s start-up ecosystem: Heating up, but still facing challenges

– More ventures are achieving unicorn status, and at a faster pace, but many more still aren’t realizing their full potential.... What’s holding them back, and what can change that?
Article

How quote-to-cash excellence can fuel growth for B2B subscription businesses

– Outperformers achieve higher growth by carefully considering the sales journey and balancing rigorous process discipline with... the flexibility to meet individual customer needs.
Video

The telecom sector in 2020 and beyond

– McKinsey’s Philipp Nattermann and Karolina Sauer-Sidor reflect on how the COVID-19 crisis has changed the telecom sector—and... what lies ahead for telcos. A transcript of their remarks follows below.
Video

The technology industry in 2020 and beyond

– McKinsey senior partners Brendan Gaffey and Lareina Yee share their perspectives on how the COVID-19 crisis has changed the technology... sector—and how tech companies can thrive in the next normal. A transcript of their remarks follows below.

Executive Voices

Interview - Learn to Leap #8

Scaling a start-up: Launching innovative products in international markets

– Expanding internationally is a major step in the life of a start-up, one involving a number of important considerations. Here’s... how Impossible Foods is tackling the challenge.
Interview

Software and the next normal: A talk with Workday’s cofounder and co-CEO

– Aneel Bhusri discusses serving customers as the COVID-19 crisis began, the limitations of remote work, data’s importance for employee... diversity, and why companies need to have souls.
Interview - McKinsey Quarterly

How the CEO of Samsung SDS sets a course for ‘humble and speedy’

– Won-Pyo Hong, CEO of Samsung’s information- and communications-technology arm, explains how a collaborative approach helps... his South Korea–based company drive digital transformations globally.
Interview

Critical communications infrastructure and COVID-19: An interview with Ericsson’s CEO

– Börje Ekholm discusses the impact of the crisis on global telecom networks and the coming 5G transition, as well as the future... of work and challenges to the physical and mental health of employees.
Interview

Building a digital New York Times: CEO Mark Thompson

– Thompson looks back on an eight-year tenure that has transformed a 170-year-old news brand into a global, digital-subscription-first... powerhouse—and at what lies ahead for its new leadership.
Interview - McKinsey Quarterly

Speak softly, make tough decisions: An interview with Alibaba Group chairman and CEO Daniel Zhang

– The chairman and CEO of China’s e-commerce giant describes Alibaba’s approach to innovation and how he balances analytics... and instinct to push himself to spot hidden opportunities.

Tech Trends

Article

The next software disruption: How vendors must adapt to a new era

– Over the turbulent past decade, many legacy software players proved to be remarkably resilient. Now they must adopt a new strategic... playbook to weather the different challenges ahead.
Article

New demand, new markets: What edge computing means for hardware companies

– With over 100 edge use cases identified, the fast-growing need to power connected devices demands a custom response from vendors.
Article

AI in storytelling: Machines as cocreators

– Computers don’t cry during sad stories, but they can tell when we will.

New Capabilities

Article

Developer Velocity: How software excellence fuels business performance

– The businesses that are achieving the greatest returns from their software investments are those willing to tackle entrenched... cultural and structural barriers.
Article

The product management talent dilemma

– Despite product managers’ central roles in software organizations, they are often neglected from a talent-management perspective.... Four levers can address this industry-wide challenge.
Article

The case for committing to greener telecom networks

– Operators’ energy costs keep rising, but efficiency measures and organizational change can lower them by 15 to 20 percent in a... year, benefiting company profits and the environment.

New Markets

Article

Agriculture’s connected future: How technology can yield new growth

– One of the oldest industries must embrace a digital, connectivity-fueled transformation in order to overcome increasing demand... and several disruptive forces.
Article - McKinsey Quarterly

A game plan for quantum computing

– Thanks to technology advances, some companies may reap real gains from quantum computing within five years. What should you do... to prepare for this next big wave in computers?
Article

How tapping connectivity in oil and gas can fuel higher performance

– Price and demand pressures in the oil and gas sector make the potential value embedded in advanced connectivity for exploration... and production more important than ever.
Article

Telehealth: A quarter-trillion-dollar post-COVID-19 reality?

– Telehealth has helped expand access to care at a time when the pandemic has severely restricted patients’ ability to see... their doctors. Actions taken by healthcare leaders today will determine if the full potential of telehealth is realized after the crisis has passed.

MORE INSIGHTS

Article

The Netflix of gaming? Why subscription video-game services face an uphill battle

– Many tech giants are betting that the subscription model will become dominant in video games. Yet the things that make gaming... such an entertainment dynamo are problematic for these types of services.
Article

Rules of engagement: Winning with the basics in digital telecommunications

– Online sales and service are key measures of successful digital transformations. But most telecom operators aren’t implementing... the fundamentals that drive customers online and keep them there.
Article

Maintaining a high-speed connection: A new playbook for cable growth

– US cablecos have enjoyed solid growth in recent years. Continuing it will require doubling down on several key areas, even as... tougher, longer-term strategic challenges loom.
Article - McKinsey Quarterly

Closing the capability gap in the time of COVID-19

– Building capabilities that durably change workforce behaviors has never been easy, and the pandemic has made it harder. But some... organizations have found approaches to thrive in recovery and beyond.
Article

Elevating aftermarket services

– Customers increasingly prefer digital and remote engagement, so industrial companies must build these capabilities quickly.
Article

How industrial companies can jump-start a rapid revenue recovery

– Five analytics-driven go-to-market strategies can give organizations valuable insights to boost revenues.
Article

The industrial CEO’s plan for the digital recovery

– To thrive and grow in the next normal, industrial companies will need to drive transformations enabled by new technologies and... sustained by capabilities.
Article

Europe’s start-up ecosystem: Heating up, but still facing challenges

– More ventures are achieving unicorn status, and at a faster pace, but many more still aren’t realizing their full potential.... What’s holding them back, and what can change that?
Article

COVID-19 crisis: How distributors can emerge stronger than before

– During the current singular crisis, distributors can combine past strategies with new tools to thrive in the next normal.
Interview

‘Car dealers must become technology companies’: An interview with the CEO of Vertu Motors

– Robert Forrester, CEO of one of the UK’s largest motor retailers, predicts that most people will continue to buy cars from... dealerships—but that only tech-savvy dealers will stay in business.
Article

Building and sustaining value in advanced industries through analytics-enabled pricing

– Companies that adopt an analytics-driven approach to pricing are more likely to thrive than companies that maintain the status... quo.
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