Insights on Travel, Logistics & Infrastructure


Built to last: Making sustainability a priority in transport infrastructure

– Every year, trillions of dollars are invested in the infrastructure that helps us—and our goods—get around. What will it take to move the transport infrastructure industry toward carbon zero?

Rebooting customer experience to bring back the magic of travel

– The COVID-19 pandemic upended life as we know it, and devastated the travel industry globally. As travel volumes are returning... in many parts of the world, customer experience is emerging as the challenge of the recovery.

Meeting the sustainable infrastructure challenge

– Welcome to the September 2021 issue of Voices on Infrastructure, a collection of insights on how infrastructure can help... address the climate-change challenge.

What’s going on with shipping rates?

– McKinsey’s Steve Saxon and Jaana Remes discuss why container shipping costs are surging and give their take on what lies... ahead for the industry.

Perspective on travel recovery

The arrival of summer in the northern hemisphere brings back focus on travel and tourism globally. We bring back our global collection... of insights on responding to this crisis and driving long term recovery—along with some early thoughts on Europe.

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Will airline hubs recover from COVID-19?

– Connecting traffic has been particularly hard hit by COVID-19. We believe the hub model will remain relevant postcrisis, but airlines will need to update their operations and network strategies.

Airlines and debt: Dealing with the long-term burden of the pandemic

– At IATA’s World Financial Symposium, Alex Dichter provides three actions to de-lever airlines’ balance sheets.

Back to the future? Airline sector poised for change post-COVID-19

– As they look beyond the pandemic, airlines need to grapple with five new realities—and devise strategies to adapt.

How airlines can chart a path to zero-carbon flying

– The coronavirus crisis will transform aviation, giving airlines their best chance yet to address climate change. Sustainable fuels are a key part of that strategy.



Startup funding in logistics

– A new report looks at the impact of new money in an old industry—and what it means for incumbents, startups, and investors.

Asia: The highway of value for global logistics

– Logistics—a bright spot in a global economy still recovering from the pandemic—presents many opportunities in Asia. How can stakeholders make the most of them?

Efficient and sustainable last-mile logistics: Lessons from Japan

– Delivery droids may be the solution to keep costs and environmental impact low, if stakeholders collaborate to pave the way.

Unlocking the omnichannel opportunity in contract logistics

– As e-commerce volumes surge, contract-logistics companies face increasing complexity. How can they capture more value in a $600 billion opportunity?



Using analytics to get European rail maintenance on track

– By harnessing data and analytics, European rail-infrastructure operators can deliver better performance at a lower cost.

The future of micromobility: Ridership and revenue after a crisis

– The COVID-19 crisis is causing serious disruptions to the multibillion-dollar micromobility industry. Our analysis indicates that a full recovery is possible, as long as companies prepare for the next normal.

‘Prepare for the marathon and be ready for the course to change’: An interview with the Boston Logan Airport CEO

– Massachusetts Port Authority CEO Lisa Wieland discusses why the contactless passenger journey is here to stay and how she’s building agility and flexibility for her organization.
Interview - McKinsey Quarterly

Rewriting the playbook: How Union Pacific is conducting business during the pandemic

– The chairman and CEO of a railroad heavyweight reflects on what keeps him going, how past challenges have prepared him for today’s, and how his leadership approach has changed during the pandemic.



Building a better transit system

Perspectives on reshaping the industry for the next normal, including technology platforms, changing customer preferences, sustainability,... and ways to win ridership.

Returning to corporate travel: How do we get it right?

– By taking into account a multitude of factors and developing some critical skills, corporate-travel players can be prepared for... what is likely to be an uneven and complicated comeback from the devastating impact of the COVID-19 pandemic.

China’s uneven travel recovery: Long road to international travel furthers domestic opportunities

– There is a silver lining to continued barriers to China’s outbound travel—the domestic market is witnessing an upswing... in travelers looking to explore new destinations and experiences.

Building a transport system that works: Five insights from our 25-city report

– We benchmarked urban-transport systems in 25 cities around the globe to find out what goes into the making of a smooth commute.

A travel boom is looming. But is the industry ready?

– This peak-travel season, tourists are returning with a vengeance. Travel companies should focus on four priority areas to ensure... traveler satisfaction.

Finding the right (of) way to efficient road operation and maintenance

– Comparing operation and maintenance performance of different roads is complex, but it can help improve efficiency for roadway... owners and operators and unlock much-needed capital.

Making banks from branch networks: Why financial services are still a good idea for postal carriers and retailers

– Postal carriers and retailers with vast distribution networks could leverage them and their deep customer relationships.

The comeback of corporate travel: How should companies be planning?

– As business travelers begin to hit the road again, organizations can prepare by considering the four corporate-travel archetypes... of the future.

From farm to sky: Feedstocks fuel India’s path to cleaner skies

– A report from McKinsey and the World Economic Forum examines how India is deploying sustainable aviation fuels at scale.

The path to recovery for US hospitality

– Vik Krishnan shares his views on where the US hospitality sector is headed and poses five questions for industry leaders to consider... postpandemic.

How air travel is evolving postpandemic

– The COVID-19 pandemic decimated airlines in 2020, yet there are reasons for optimism as the industry looks to recovery.
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