Insights on Travel, Logistics & Infrastructure


How the world’s best hotels deliver exceptional customer experience

– Luxury hotels know that the secret to top-tier customer experience is a culture of excellence.

Making green logistics services profitable

– Logistics companies have struggled to commercialize decarbonized services. A new approach could help win over customers and boost... margins while reducing emissions.

The journey toward AI-enabled railway companies

– Railway companies could use opportunities created by rapidly evolving artificial intelligence technologies as a catalyst to improve... the way they plan and deliver operations.

The shifting sands of M&A in transportation and logistics

– After several tumultuous years for M&A, powerful forces are transforming the industry and shaping five new investment priorities... for 2024 and beyond. Capitalizing on those priorities requires action, now.

Travel Disruptors: Capturing B2B growth

– Expedia Group powers many other companies’ travel interfaces and inventories. Ariane Gorin, president of Expedia for Business,... outlines the elements of a great corporate partnership.

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The hotel of the future

– In the 2030s, the best hotels will offer highly personalized guest experiences, sustainable travel options, and attractive employee opportunities.

Next stop for Spanish tourism excellence: Sustainability

– Spain’s tourism sector has an opportunity to help position the country as a sustainable—and therefore more desirable—tourist destination.

Travel Disruptors: Bringing fintech to travel booking

– Hopper has acquired 100 million mobile users by offering consumer-friendly financial products and a gamified app experience, according to cofounder Frederic Lalonde.

Outlook for China tourism 2023: Light at the end of the tunnel

– With China’s travel restrictions lifted, demand is strong among Chinese tourists. Here’s where these travelers plan to go and what they’d like to do.


McKinsey Direct

Key trends shaping China’s less-than-truckload logistics market

– The size of China’s LTL market may fluctuate in the short term, but there are promising prospects for sustained growth and economies of scale in the medium to long term.

Digitizing mid- and last-mile logistics handovers to reduce waste

– Three tech-based innovations have the potential to reduce waste at handover points along the logistics chain.

Logistics Disruptors: Samsara’s Sanjit Biswas on scaling real-world impact

– Just eight years after its founding, Samsara is publicly traded with an annual recurring revenue of over $850 million. And the journey is just beginning.

Logistics Disruptors: Data-driven insights for greener shipping

– With AI’s help, ships are using less fuel and keeping people safe at sea, says ZeroNorth’s Pelle Sommansson.



Good, better, best: Railways are advancing their ESG agenda

– A comprehensive ESG strategy could help railway companies to advance their sustainability agendas—and address more than decarbonization.

Powering the transition to zero-emission trucks through infrastructure

– The United States has committed to 100 percent zero-emission truck sales by 2040, but what needs to happen on the ground?

Infrastructure technologies: Challenges and solutions for smart mobility in urban areas

– Smart mobility solutions can transform city living and improve quality of life—but are difficult to implement at scale. A collaborative, ecosystem approach could be the way ahead.

How to entice travelers to change tack to track

– Understanding what informs transport choices is the first step to encouraging a shift to trains.

Featured collections


Accelerating future-ready infrastructure: The best ideas from the 2024 GII Summit

Leaders who gathered at the 9th Global Infrastructure Initiative Summit discussed the solutions necessary to shape the future... of infrastructure and the opportunities that lie ahead.

Logistics Disruptors

Global logistics has arrived at the forefront of digital transformation. Meet the companies shaping how goods will move tomorrow.

Driving the future of transport

A collection of insights from McKinsey’s Digital and Travel, Logistics & Infrastructure practices to help decision makers... advance technological change.

Paving the way to sustainable transportation

A collection of insights from McKinsey’s Sustainability and Travel, Logistics & Infrastructure practices to help transportation... stakeholders realize their zero carbon aspirations.

More insights


Trade’s trajectory: A conversation with Yuvraj Narayan

– DP World’s Yuvraj Narayan discusses the challenges and opportunities that port operators are seeing and how the nature of... trade could evolve over time.

The generative AI opportunity in airline maintenance

– For everyone from repair copilots to clerical assistants, generative AI can improve productivity and ease labor shortages. How... can airlines and related companies get the basics right?

Digital commerce: A growth opportunity for Greece

– Digitizing Greece’s retail and hospitality sectors could help drive macroeconomic growth by expanding digital commerce and... the overall digital economy.
Interview - McKinsey Quarterly

A flight plan for everyone

– Senior airline executive and inclusion advocate Michael Swiatek outlines the changes required to enhance travel experiences for... those with disabilities.

How could Panama Canal restrictions affect supply chains?

– A cap on canal transits could reroute millions of tons of cargo. Different sectors face different choices.

How airlines can handle busier summers—and comparatively quiet winters

– Air travel is becoming more seasonal. What steps can airlines take to adapt to the new shape of demand?

Digitizing mid- and last-mile logistics handovers to reduce waste

– Three tech-based innovations have the potential to reduce waste at handover points along the logistics chain.

Watching the clock: Factors to consider for same-day delivery

– Same-day delivery is best suited to a specific set of circumstances. Six key charts reveal factors that point to rising same-day... potential and explore alternative fast-delivery options.

Tech and regionalization bolster supply chains, but complacency looms

– The race for resilience is changing the way global supply chains look and transforming the way they are run.

What AI means for travel—now and in the future

– Travel is at an all-time high—and woes can sometimes seem widespread. Here’s how AI could help.

From India to the world: Unleashing the potential of India’s tourists

– The world could see a wave of Indian travelers in the coming decade—nine charts reveal key trends and case studies of how... destinations can attract and delight these Indian travelers.
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