Retail Insights

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Conceptual image of a person carrying a shopping bag and walking from one circular portal, with a brightly colored outside scene visible inside it, towards another portal, this one containing a neon-lit futuristic store.
Article

State of the Consumer 2025: When disruption becomes permanent

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Five years after the start of the COVID-19 pandemic, consumers’ crisis-era habits have lingered. Here’s what organizations can do to outcompete in the second half of the decade.
Image of Chip Wade and John Ragan being interviewed by McKinsey's Ben Mathews.
Interview
‘How many new memories did we create?’ Rethinking restaurant success
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Union Square Hospitality Group CEO Chip Wade and president of full-service restaurants John Ragan explain why, in the future,...
Two men dressed for warmer weather look through their purchases while holding holiday themed shopping bags. String lights adorn the trees behind them.
Podcast
Holiday shopping 2025: US consumers hunt for early deals
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They’re concerned about inflation and looking for value, so US consumers are changing their shopping habits this holiday...
A woman applying lipstick at a makeup counter. The counter has rows of lipsticks in various shades of red and pink, and is lit by bright lights.
Podcast
A close look at the global beauty industry in 2025
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We asked 15,000 consumers and 100-plus executives for their perspectives on today’s beauty market. In this podcast episode,...
An image of Olivier Bron answering a question during an interview.
Interview
Can Bloomingdale’s bring the magic back to department stores?
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CEO Olivier Bron shares what distinguishes the 150-year-old brand in the crowded retail landscape and how it aims to create lasting...

The State of Grocery Retail Europe 2025

Podcast

McKinsey on Consumer and Retail Podcast
Collection

McKinsey on Consumer and Retail Podcast: Insights from experts on business and management

McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries. Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.

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More insights

An urban environment shaped like a torus, forming a continuous ring of architecture and trees.
Article - McKinsey Quarterly
How circularity can make the built environment more sustainable
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Minimizing waste and maximizing utility could add $360 billion in net value gain by 2050.
A group of people working out in a gym, with some using rowing machines and others on exercise bikes. The gym has a bright, spacious feel with high ceilings and modern equipment.
Podcast
How the sporting goods industry can turn uncertainty into opportunity
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A new report, Sporting Goods 2025, explores key themes that will shape the market and highlights consumer trends that...

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