Retail Insights

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Podcast

McKinsey on Consumer and Retail Podcast: Insights from experts on business and management

McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries.... Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.
Report

The path forward for European grocery retailers

– COVID-19 changed the market in unprecedented ways in the past months. Now evolving consumer demands also require grocery retailers... to adopt new strategies to increase performance and pursue growth.

Featured Insights

Collection

The Next Normal – The future of shopping: Technology everywhere

The COVID-19 pandemic has reset the retail game board. The most successful retailers will be those that connect with consumers in new ways by leaning in on their digital, omnichannel, and in-store technology ambitions. In this edition, The Next Normal explores the coming decade in shopper experience and retail technology.
Article

RFID’s renaissance in retail

– A new era brings a familiar technology to the forefront for nongrocery retailers.
Article

The dos and don’ts of dynamic pricing in retail

– Dynamic pricing doesn’t have to be extraordinarily complex, but it does have to be strategic and disciplined. Here’s... a checklist for retailers.
Interview

Tiger of Sweden’s CEO on the future of shopping

– In 2030, the shopping experience will be highly personalized, yet still have unexpected elements, says Linda Dauriz.
Video

Wellness worldwide: Consumer insights from four countries

– Four McKinsey leaders discuss highlights from our recent global survey on consumers’ behaviors and attitudes toward wellness.
Podcast

The postpandemic state of fashion

– A transformative year in the technology, trends, and tastes in fashion.
Interview

Keeping McDonald’s ‘relevant’: An interview with CEO Chris Kempczinski

– Soon after Chris Kempczinski became CEO, the COVID-19 pandemic hit, and the restaurant chain suffered the worst quarter in its... history. But under his leadership, recovery—and growth—are once again on the horizon.
Interview

Looking ahead in US consumer health: An interview with Scott Melville

– Self-care, digital health, and e-commerce will all play a central role in shaping the future of wellness, says the CEO of the... Consumer Healthcare Products Association.
Article

Five charts that set the tone as New York Fashion Week 2021 kicks off

– As New York Fashion Week kicks off a new season of fashion weeks around the globe, these are the five themes to watch.

The Next Normal

Emerging stronger from the coronavirus pandemic

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Podcast

Rapid revenue recovery after the crisis: Strategies for success

– The COVID-19 pandemic has upended norms about retail, brand loyalty, and consumer behavior. That’s creating both a massive... challenge and a rare opportunity for bold players to accelerate growth.
Article

Hospitality and COVID-19: How long until ‘no vacancy’ for US hotels?

– New research indicates an extended and variable return for one of the hardest-hit industries
Webcast

Retail Reimagined

We have jumped ten years forward in digital penetration in 90 days’ time. It’s time to rethink both digital and in-store... experience.
Issue

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.
Interview

Navigating the retail storm through supply chain agility

– Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss... the company’s recent push toward digitization.
Article

Omnichannel: The path to value

– Haphazard efforts at omnichannel can destroy value. Here’s what top retailers do to get it right.
Article

Can your supply chain deliver what your consumer wants?

– In a far more complex business environment, consumer companies can rethink—and potentially redesign—their supply-chain... operating models for the resiliency and agility they need.
Video

Omnichannel shopping in 2030

– Four McKinsey leaders envision the future of retail.
Interview

Retailers as ‘experience designers’: Brian Solis on shopping in 2030

– In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s... global innovation evangelist.
Article

What’s next for Bangladesh’s garment industry, after a decade of growth?

– Pandemic pressure and shifts in global markets have brought stiff challenges to the garment industry in Bangladesh. The sector... will need to innovate, upgrade, and diversify, investing in flexibility, sustainability, worker welfare, and infrastructure.
Interview

Fit for the postpandemic future: Unilever’s Leena Nair on reinventing how we work

– As chief human resources officer, responsible for 150,000 Unilever employees, Leena Nair prepares for the future of work by focusing... on both the care of people and the competitiveness of the business.
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