Retail Insights

Featured publications

China: Still the world’s growth engine after COVID-19

– Consumers, one of the key drivers powering China’s economic rebound, have regained confidence and are spending at levels... seen before the outbreak of the COVID-19 pandemic.
Issue

Perspectives on retail and consumer goods, Number 8

– The eighth edition contains our latest thinking on the topics that matter most to retail and Consumer Goods leaders.

Featured Insights

Podcast

Holiday shopping in 2020

– Consumers, longing for normalcy and eager for something to celebrate, plan to spend money during the holidays—but differently from the way they have in the past.
Article

How retail can adapt supply chains to win in the next normal

– Retailers in consumer discretionary categories were already struggling in the US before COVID-19. Better supply-chain management... could be critical to their recovery.
Report

2020 Holiday Season: Navigating shopper behaviors in the pandemic

– The crisis has widened consumer appetite for choice and introduced unexpected shifts in consumer behavior—this year’s... holiday shopping is up for grabs.
Article

Turning private labels into powerhouse brands

– Consumers have recently been snapping up private-label goods at grocery and mass retailers. Will this trend last? Only if retailers... develop a compelling private-label strategy and operating model.
Podcast

What’s ahead for US restaurants

– With indoor dining severely constrained, restaurant operators need to find creative ways to “unbundle” the dining... experience and build customer loyalty.
Article

How Middle East and Africa retailers can accelerate e-commerce: Imperatives for now and the next normal

– To offset the impacts of the COVID-19 crisis, retailers in the Middle East and Africa must act in three key ways: sustain, adapt,... and build.
Podcast

The path forward for the US retail industry

– What will it take for US retailers to succeed post-COVID-19? Three McKinsey partners offer their views.
Article

US consumer-packaged-goods advertising in the next normal

– The recovery in the United States will be nonlinear and granular. Three marketing capabilities will separate leaders from the... pack.
Podcast

How Gen Z and millennials are shaping the future of US retail

– America’s youngest consumers are upending companies’ expectations. Here’s what retailers and brands can do about... it.

Coronavirus: Leading through the crisis

Insights on how organizations can respond, and what happens next

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Podcast

Rapid revenue recovery after the crisis: Strategies for success

– The COVID-19 pandemic has upended norms about retail, brand loyalty, and consumer behavior. That’s creating both a massive... challenge and a rare opportunity for bold players to accelerate growth.
Article

Hospitality and COVID-19: How long until ‘no vacancy’ for US hotels?

– New research indicates an extended and variable return for one of the hardest-hit industries
Webcast

Retail Reimagined

We have jumped ten years forward in digital penetration in 90 days’ time. It’s time to rethink both digital and in-store... experience.
Issue

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.
Article

Getting acquainted with a more mindful Australian consumer

– COVID-19 is reshaping the emotional needs of Australian consumers and, subsequently, their purchasing behaviour.
Article

Modern CPG product development calls for a new kind of product manager

– Consumer-goods companies need to balance rapidly changing consumer and market needs with relevant product experiences. Enter the... modern product manager.
Article

Reimagining consumer-goods innovation for the next normal

– As the COVID-19 pandemic continues and new consumer behaviors play out, it’s time for manufacturers to reimagine their innovation... portfolios to lead in the next normal.
Podcast

The committed innovator: An interview with Kellogg’s Nigel Hughes

– With more people eating at home than in the past 150 years, food companies have an opportunity. Nigel Hughes, head of R&D... and Innovation at Kellogg Company, discusses ways to capture it.
Article

Consumers with food allergies: A growing market remains underserved

– A quarter of Americans now avoid allergens in the food they buy—and tell us they are hungry for innovation.
Podcast

The Chinese consumer: Resilient and confident

– In this podcast, two China-based McKinsey partners impart advice on how companies can succeed in China’s fast-recovering... consumer market.
Article

The value pitch: The importance of team value management

– Football is a business unlike any other. While money is important, the winning formula is more about the sound management of a... club’s most important asset: its team.
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