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Retail Insights

Article

As physical doors close, new digital doors swing open

– The penetration of online commerce is lower in Australia than in the United States or Europe. But the lockdown is closing the... gap.
Article

Consumer organization and operating models for the next normal

– Many consumer-goods companies and retailers have risen to the challenges presented by the pandemic. Seven core practices can help... them keep what has worked and prepare for what lies ahead.
Article

Fashion’s digital transformation: Now or never

– Some apparel, fashion, and luxury companies won’t survive the current crisis; others will emerge better positioned for the future.... Much will depend on their digital and analytics capabilities.
Article

How Chinese consumers are changing shopping habits in response to COVID-19

– An analysis of point-of-sale data for over 100 million shoppers shows four key trends that are likely to persist postcrisis.
Report

Time for change: How to use the crisis to make fashion sourcing more agile and sustainable

– COVID-19 has sent shockwaves through the fashion industry’s global sourcing and production operations. A survey of sourcing executives... reveals their immediate response to the crisis and details strategies to reshape sourcing for a demand-driven, sustainable future.
Article

How COVID-19 is changing the world of beauty

– The beauty industry has been resilient in the past. Could this crisis have a different outcome?
Collection

Global surveys of consumer sentiment during the coronavirus crisis

– Consumer optimism varies by country depending on what stage each country is in the coronavirus contagion cycle.
Article

The curse of ‘The Lucky Country’: In search of economic antidotes to COVID-19

– Australia’s experience with a global pandemic, like in most countries around the world, is unprecedented.
Article

The next normal: Retail M&A and partnerships after COVID-19

– Now is the time to think about retail M&A after the coronavirus crisis. Five trends could unlock opportunities for retailers,... brands, and investors to shape the next normal.

Coronavirus: Leading through the crisis

Insights on how organizations can respond, and what happens next

Featured publications

Issue

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.
Issue

Perspectives on retail and consumer goods, Number 7

– The seventh edition offers some of our latest thinking on the trends and disruptions reshaping the consumer sector.

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