Retail Insights

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McKinsey on Consumer and Retail Podcast: Insights from experts on business and management

McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries.... Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.

Disruption & uncertainty: The state of European grocery retail 2021

Our partnership with EuroCommerce provides executives with a comprehensive view on an industry forced to adapt at unprecedented... speed.

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Article - McKinsey Global Institute

The trailblazing consumers in Asia propelling growth

– There’s more to consider than Gen Z. Powerful demographic forces are reshaping consumer behavior and causing large shifts in consumption patterns in Asia.

Sweating for the fitness consumer

– Fitness customers’ habits have evolved during the COVID-19 pandemic, offering fitness-industry providers the opportunity... to reexamine their value propositions and target specific segments.

The path forward for sustainability in European grocery retail

– Though grocers have focused on product safety and hygiene during the pandemic, sustainability remains a key priority for consumers... and grocery CEOs alike. Now, grocers should focus on how to deliver against their commitments and empower consumers to make sustainable choices.

State of Fashion: Watches and Jewellery

– Bringing the sparkle back: Six seismic shifts are shaping the fine jewellery and watches industries in the next five years.

Sustainability and health are top of mind for today’s grocery retailers: An interview with Frans Muller

– Ahold Delhaize’s president and CEO explains how the Belgian grocer has prioritized employees’ mental health, leveraged... digital personalization tools to help consumers make healthy and sustainable food choices, and connected with the community through local initiatives.

Prioritizing flexibility in tech strategies can unlock new value for grocers

– As European grocers realize that embracing new technology is core to their strategy, flexibility is the key to successful transformation.... It’s not always about what retailers are doing in tech adoption, but how.

The state of grocery in North America

– As the industry looks beyond the pandemic, grocery retailers must determine which trends will endure. A focus on five areas will... separate the winners from the rest of the pack.

Unleashing technology to meet shifting grocery demand: An interview with Christoph Eltze

– REWE Digital’s chairman explains how the German e-grocery leader views IT as an avenue for the company to expand its click-and-collect... services and create innovative last-mile delivery solutions.

The Next Normal – The future of shopping: Technology everywhere

The COVID-19 pandemic has reset the retail game board. The most successful retailers will be those that connect with consumers... in new ways by leaning in on their digital, omnichannel, and in-store technology ambitions. In this edition, The Next Normal explores the coming decade in shopper experience and retail technology.

The Next Normal

Emerging stronger from the coronavirus pandemic

Related Collection


Generation Z

Understanding Gen Z can help retailers, marketers, and leaders seeking to build and maintain sustainable businesses that meet next-generation needs. Explore a special collection to gain insight on Generation Z, and what its rise means for work and society.

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Rapid revenue recovery after the crisis: Strategies for success

– The COVID-19 pandemic has upended norms about retail, brand loyalty, and consumer behavior. That’s creating both a massive... challenge and a rare opportunity for bold players to accelerate growth.

Hospitality and COVID-19: How long until ‘no vacancy’ for US hotels?

– New research indicates an extended and variable return for one of the hardest-hit industries

Retail Reimagined

We have jumped ten years forward in digital penetration in 90 days’ time. It’s time to rethink both digital and in-store... experience.

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.

Sweating for the fitness consumer

– Fitness customers’ habits have evolved during the COVID-19 pandemic, offering fitness-industry providers the opportunity... to reexamine their value propositions and target specific segments.

The potential for powerhouse Private Brands: an updated view

– In the past year, consumers have snapped up private-label goods at grocers. Will this trend last beyond the pandemic? Only if... grocers develop a compelling brand strategy and operating model.

Cultivated meat: Out of the lab, into the frying pan

– Making cultivated meat a $25 billion global industry by 2030 presents opportunities within and beyond today’s food industry.

Prioritizing flexibility: How grocers can get the most out of technology

– Grocers have realized technology is core to their strategies, but flexibility is key to generate value from new technologies—now... and in the future.

E-commerce is shifting how European grocery retailers seek profitable growth

– Winning online was a priority for growth in grocery retail even before the onset of the pandemic. Now, with the increase in online... shopping, e-commerce acceleration and profitability have become top priorities for many European grocers.

Enhancing customers’ grocery journey through digitization: An interview with Igor Shekhterman

– X5’s CEO explains how the grocery retailer is harnessing big data, AI, and digital tools to better understand what consumers... want.

Behind the trend lines: What 12 Australian families can teach us about changing consumers

– A closer look at the people affected by the pandemic provides insight into how businesses can thrive in the decades to come.
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