Retail Insights

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Podcast

McKinsey on Consumer and Retail Podcast: Insights from experts on business and management

McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries.... Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.
Collection

The State of Grocery Retail 2021 - North America

This report is part of McKinsey’s broader global series The State of Grocery Retail, an annual publication covering three... continents (including Asia–Pacific, the European Union, and North America). Our goal is to frame major trends and issues for CEOs seeking to stay ahead of market shifts. To bring a holistic view of industry dynamics, we complemented our colleagues’ insights and analyses with surveys and interviews with grocery executives.

Featured Insights

Discussion Paper - McKinsey Global Institute

Beyond income: Redrawing Asia’s consumer map

– Asia’s consumer markets are not only growing rapidly but diversifying and segmenting. Three changes in perspective are key to understanding new consumption paths in the region.
Article

Retail’s need for speed: Unlocking value in omnichannel delivery

– The race to provide ever-faster omnichannel order fulfillment is on. Where should retailers keep up—and what are the value-creation... opportunities in doing so?
Article

Crafting a fit-for-future retail operating model

– Retailers must move beyond cost cutting to embrace a comprehensive transformation.
Article

Tech-enabled SG&A transformation

– How to leverage the upcoming S/4HANA migration as an opportunity for a holistic SG&A cost transformation.
Collection

Disruption & uncertainty: The state of European grocery retail 2021

Our partnership with EuroCommerce provides executives with a comprehensive view on an industry forced to adapt at unprecedented... speed.
Article

Seven segments shaping China’s consumption landscape

– China offers a $5 trillion consumption growth opportunity over the next decade.
Interview

The business of fitness: Building the Tone House brand

– Digital fitness solutions aren’t going away in the postpandemic era—but neither are gyms, says Shaun Robert Jenkins,... head coach at Tone House, New York City’s fast-growing fitness studio.
Article

Hainan’s $40 billion prize: The new battleground for global luxury

– This popular vacation destination is likely to capture a growing share of Chinese luxury spending.
Podcast

Taking a good look at the beauty industry

– After a challenging year, beauty brands are bouncing back. The most successful ones offer a distinctive omnichannel customer experience... while prioritizing sustainability and inclusivity.
Collection

Diversity in fashion: Voices from the industry

– Hear directly from fashion students, emerging designers, and industry leaders about their experiences in the US fashion industry—and... their ideas for creating more inclusive workplaces.
Article

Taking action: What individuals, companies, and the industry can do

– A more diverse, equitable, and inclusive fashion industry is within reach. But individuals, companies, and institutions in the... broader ecosystem must do their part by taking action in key opportunity areas.
Interactive

Voices and viewpoints of fashion students and emerging designers

– Listen to diverse students and young professionals talk about their disappointments and aspirations—and see highlights from... our research on diversity in the fashion industry.
Interview

‘Creativity would skyrocket’: How diversity could transform fashion

– CaSandra Diggs, president of the Council of Fashion Designers of America, shares her views on how the fashion industry can give... diverse talent more visibility, voice, and agency.
Interview

‘The fashion industry should be as diverse as its consumers’: A PVH perspective

– Lance LaVergne, chief diversity officer of PVH Corp., discusses how fashion companies can attract young people and help emerging... designers—and what it will take to disrupt the status quo.
Article

Building distinctive European powerhouse brands

– Innovative private brands that meet changing consumer requirements will be a distinctive component of success in the grocery world... of tomorrow.
Article

Returning to order: Improving returns management for apparel companies

– High levels of retail returns are not inevitable. Better management can reduce the cost and improve consumer loyalty at the same... time.
Article

Why retail outperformers are pulling ahead

– Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry... shifts. This means those that wish to keep up need to speed up.

The Next Normal

Emerging stronger from the coronavirus pandemic

Related Collection

Collection

Generation Z

Understanding Gen Z can help retailers, marketers, and leaders seeking to build and maintain sustainable businesses that meet next-generation needs. Explore a special collection to gain insight on Generation Z, and what its rise means for work and society.

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More insights

Article

The new marketing model for growth: How CPGs can crack the code

– A sophisticated, predictive, and customized new marketing agenda is enabling CPG marketers to fulfill their new growth mandate.... Here are the key ingredients.
Podcast

Scaling up ‘rock-star fast’: A conversation with foodpanda’s Jakob Angele

– The CEO of foodpanda APAC recounts how the company grew from a food-delivery start-up to a business valued at $30 billion by moving... fast and creating a trusted brand.
Article

Brand strength or margin? Both!

– In times of uncertainty, strong brands are more important than ever. But how do you pursue ambitious marketing goals while keeping... the budget in check?
Podcast

Understanding the ever-evolving, always-surprising consumer

– With consumer behavior changing rapidly—and, often, in unexpected ways—companies must get better at anticipating and... responding to new consumer needs and preferences. Our experts explain how.
Article

Five-star growth: Using online ratings to design better products

– New research shows that small changes in star ratings can drive explosive growth for products—on the order of 30 to 200... percent depending on category. Driving those changes at scale requires a novel approach.
Article - McKinsey Quarterly

A $300 billion opportunity: Serving the emerging Black American consumer

– There’s a big market to be unearthed if companies meet the real needs of Black consumers.
Podcast

Prioritizing sustainability in the consumer sector

– Consumers and companies alike are becoming more interested in making sustainability-focused choices, but how to do so isn’t... always clear. Two McKinsey partners provide some research-based insights.
Video

Wellness in 2030

– In this video, McKinsey experts imagine the future of the fast-growing wellness industry.
Article

It’s showtime! How live commerce is transforming the shopping experience

– Blending entertainment with instant purchasing, live commerce offers retailers, brands, and digital platforms a new channel with... enormous scope for creating value.
Article

Into the fast lane: How to master the omnichannel supply chain

– Consumer-product and retail companies looking to jump into the fast lane of modern shopping will need to overhaul their operations... to master the seven building blocks of an effective omnichannel supply chain.
Interview

The power—and pitfalls—of dynamic pricing for omnichannel retailers

– Former Overstock.com executive Seth Moore clears up some common misconceptions about how dynamic pricing works in e-commerce and... omnichannel retail.
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