Retail Insights

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Podcast

McKinsey on Consumer and Retail Podcast: Insights from experts on business and management

McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries.... Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.
Report

The path forward for European grocery retailers

– COVID-19 changed the market in unprecedented ways in the past months. Now evolving consumer demands also require grocery retailers... to adopt new strategies to increase performance and pursue growth.

Featured Insights

Article - McKinsey Global Institute

The trailblazing consumers in Asia propelling growth

– There’s more to consider than Gen Z. Powerful demographic forces are reshaping consumer behavior and causing large shifts in consumption patterns in Asia.
Interview

Sustainability and health are top of mind for today’s grocery retailers: An interview with Frans Muller

– Ahold Delhaize’s president and CEO explains how the Belgian grocer has prioritized employees’ mental health, leveraged... digital personalization tools to help consumers make healthy and sustainable food choices, and connected with the community through local initiatives.
Article

Prioritizing flexibility in tech strategies can unlock new value for grocers

– As European grocers realize that embracing new technology is core to their strategy, flexibility is the key to successful transformation.... It’s not always about what retailers are doing in tech adoption, but how.
Article

The state of grocery in North America

– As the industry looks beyond the pandemic, grocery retailers must determine which trends will endure. A focus on five areas will... separate the winners from the rest of the pack.
Interview

Unleashing technology to meet shifting grocery demand: An interview with Christoph Eltze

– REWE Digital’s chairman explains how the German e-grocery leader views IT as an avenue for the company to expand its click-and-collect... services and create innovative last-mile delivery solutions.
Collection

The Next Normal – The future of shopping: Technology everywhere

The COVID-19 pandemic has reset the retail game board. The most successful retailers will be those that connect with consumers... in new ways by leaning in on their digital, omnichannel, and in-store technology ambitions. In this edition, The Next Normal explores the coming decade in shopper experience and retail technology.
Interview

Building ecosystems around physical and online grocery offerings: An interview with Per Strömberg

– ICA’s CEO explains how the Swedish grocery retailer is expanding its physical and online ecosystem by analyzing consumer... behavior to see what nonfood items customers seek.
Article

E-commerce is shifting how European grocery retailers seek profitable growth

– Winning online was a priority for growth in grocery retail even before the onset of the pandemic. Now, with the increase in online... shopping, e-commerce acceleration and profitability have become top priorities for many European grocers.
Interview

Enhancing customers’ grocery journey through digitization: An interview with Igor Shekhterman

– X5’s CEO explains how the grocery retailer is harnessing big data, AI, and digital tools to better understand what consumers... want.

The Next Normal

Emerging stronger from the coronavirus pandemic

Related Collection

Collection

Generation Z

Understanding Gen Z can help retailers, marketers, and leaders seeking to build and maintain sustainable businesses that meet next-generation needs. Explore a special collection to gain insight on Generation Z, and what its rise means for work and society.

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Podcast

Rapid revenue recovery after the crisis: Strategies for success

– The COVID-19 pandemic has upended norms about retail, brand loyalty, and consumer behavior. That’s creating both a massive... challenge and a rare opportunity for bold players to accelerate growth.
Article

Hospitality and COVID-19: How long until ‘no vacancy’ for US hotels?

– New research indicates an extended and variable return for one of the hardest-hit industries
Webcast

Retail Reimagined

We have jumped ten years forward in digital penetration in 90 days’ time. It’s time to rethink both digital and in-store... experience.
Issue

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.
Article

Behind the trend lines: What 12 Australian families can teach us about changing consumers

– A closer look at the people affected by the pandemic provides insight into how businesses can thrive in the decades to come.
Article

Grocers can fuel growth with advanced analytics

– Organizational maturity will be a critical element for grocery retailers seeking to unlock the full potential of analytics.
Interview

Sustainability and growth go hand in hand: An interview with Mikko Helander

– Kesko’s CEO explains why the Finnish company, which has a goal of becoming carbon neutral by 2025, views sustainability... as an integral part of its success story.
Article

Automation in European grocers’ supply chains has reached its tipping point

– Automation in grocery warehouses has significantly accelerated, thanks to several trends. Now is the time for retailers to reassess... their automation strategies.
Interview

Doubling online grocery capacity during the pandemic: An interview with Matthew Simister

– Tesco’s Central Europe CEO shares how the grocery chain will continue to gain market share by meeting customers’ increasing... expectations for value in quality, freshness, and pricing.
Article

Seeking renewal: At-scale holistic transformation in the consumer-goods industry

– It is time for a new and transformative approach in the consumer-goods industry.
Article

Will brick-and-mortar supermarkets survive in Europe?

– In a fragmented customer landscape full of pandemic-related disruptions, supermarkets must adapt to remain competitive and rediscover... their distinctive offering.
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