Retail Insights

Featured publications

China: Still the world’s growth engine after COVID-19

– Consumers, one of the key drivers powering China’s economic rebound, have regained confidence and are spending at levels... seen before the outbreak of the COVID-19 pandemic.
Issue

Perspectives on retail and consumer goods, Number 8

– The eighth edition contains our latest thinking on the topics that matter most to retail and Consumer Goods leaders.

Featured Insights

Report

The State of Fashion 2021: In search of promise in perilous times

– In 2021, the COVID-19 pandemic will accelerate industry trends, with shopping shifting to digital channels and consumers continuing to champion fairness and social justice.
Article

The diversity imperative in retail

– Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on... racial equity, diversity, and inclusion.
Article

A new model for the consumer-goods industry

– Twelve trends, accelerated by the COVID-19 crisis, are disrupting the consumer-goods industry’s traditional success model.
Interview

For H&M, the future of fashion is both ‘circular’ and digital

– Companies that “embrace circularity and digitization at the same time” will dominate the fashion industry, says Vanessa... Rothschild, H&M Group’s global sustainability steering and development manager.
Collection

The Next Normal – The future of fashion: Sustainable brands and ‘circular’ business models

There’s no denying that the fashion industry has been a major contributor to climate change and biodiversity loss—which... means the industry’s sustainability efforts are critical to our planet’s health. In this edition, The Next Normal explores the coming decade in sustainable fashion.
Article

DTC e-commerce: How consumer brands can get it right

– Consumer brands need to make direct-to-consumer economics feasible and the customer experience seamless.
Article

Getting acquainted with a more mindful Australian consumer

– COVID-19 is reshaping the emotional needs of Australian consumers and, subsequently, their purchasing behaviour.
Podcast

Holiday shopping in 2020

– Consumers, longing for normalcy and eager for something to celebrate, plan to spend money during the holidays—but differently... from the way they have in the past.
Article

How retail can adapt supply chains to win in the next normal

– Retailers in consumer discretionary categories were already struggling in the US before COVID-19. Better supply-chain management... could be critical to their recovery.
Coronavirus: Leading through the crisis

Coronavirus: Leading through the crisis

Insights on how organizations can respond, and what happens next

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Podcast

Rapid revenue recovery after the crisis: Strategies for success

– The COVID-19 pandemic has upended norms about retail, brand loyalty, and consumer behavior. That’s creating both a massive... challenge and a rare opportunity for bold players to accelerate growth.
Article

Hospitality and COVID-19: How long until ‘no vacancy’ for US hotels?

– New research indicates an extended and variable return for one of the hardest-hit industries
Webcast

Retail Reimagined

We have jumped ten years forward in digital penetration in 90 days’ time. It’s time to rethink both digital and in-store... experience.
Issue

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.
Article

Ensuring high service levels to meet high consumer-demand volatility

– The pandemic continues to shift consumer demand as CPG companies scramble to adjust. Six best practices can enhance the supply... chain now while positioning companies for long-term success.
Interview

Is luxury resale the future of fashion?

– Consumers will increasingly shun cheap clothes and favor preowned designer goods instead, predicts Max Bittner, the CEO of resale... platform Vestiaire Collective.
Video

The future of sustainable fashion

– Consumers will increasingly expect—and demand—an emphasis on sustainability from fashion brands. Circular business... models won’t be optional.
Podcast

Gen Z and the Latin American consumer today

– Our research shows that Generation Z is more pragmatic than millennials, and that Latin American consumers aren’t as optimistic... as they used to be.
Article

How European shoppers will buy groceries in the next normal

– As the COVID-19 pandemic continues, early evidence shows that some—but not all—of Europeans’ new grocery-shopping... habits will stick.
Article

Turning private labels into powerhouse brands

– Consumers have recently been snapping up private-label goods at grocery and mass retailers. Will this trend last? Only if retailers... develop a compelling private-label strategy and operating model.
Article

Modern CPG product development calls for a new kind of product manager

– Consumer-goods companies need to balance rapidly changing consumer and market needs with relevant product experiences. Enter the... modern product manager.
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