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Retail Insights


The end of shopping’s boundaries: Omnichannel personalization

– Personalization across physical and digital channels is the next big marketing opportunity. The secret is figuring out how they best work together.

Digital disruption at the grocery store

– Five trends are shaping the transformation of the US grocery industry. Understanding them is key for grocers to achieve profitable... growth in this new competitive environment.

The State of Fashion 2020: Navigating uncertainty

– The industry is not looking forward to 2020—suggesting strategic clarity will be important.

The drive toward sustainability in packaging—beyond the quick wins

– Can system-level approaches, including collaboration along the value chain, make our approach to packaging more sustainable?

China consumer report 2020: The many faces of the Chinese consumer

– Five trends emerged in the latest research from our Chinese Consumer Survey, offering insight into what over 5,000 consumers in... the region think about spending, brands, health, and more.

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Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.

Perspectives on retail and consumer goods, Number 7

– The seventh edition offers some of our latest thinking on the trends and disruptions reshaping the consumer sector.

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The end of IT in retail?

– Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup... of their IT departments.

Same-day delivery: Ready for takeoff

– Now that customers expect faster delivery times, incumbent omnichannel retailers should leverage their store networks and change... gears in areas such as fulfillment processes and IT systems.

Bending the cost curve in brick-and-mortar retail

– Retailers can achieve next-generation store efficiency by breaking down silos and optimizing total cost across the value chain.

Is the consumer-goods industry ready for the new world of work?

– The skills that made consumer-goods companies successful in the past won’t be good enough for the future. Companies need... to start preparing for skill shifts now.

Supply chain of the future: Key principles in building an omnichannel distribution network

– As omnichannel shopping is becoming the new norm, consumer and retail companies must be ready to deliver fast, impeccable omnichannel... service. Doing so requires a new supply chain network approach.

Defending Southeast Asian consumer-company value in a digital age

– Consumer expectations and new technologies are rapidly changing revenues and profits in the consumer-packaged-goods market. Incumbent... companies can prepare by adjusting their business models.

US consumers in 2019 are ready to spend—but wisely

– New research from our US Sentiment Survey shows that consumer confidence is near an all-time high. Consumers don’t plan to cut... back on spending—but they look to spend wisely.

A closer look at the fashion industry in Gulf Cooperation Council markets

– Middle Eastern consumers are experienced and increasingly savvy, but the region is grappling with shifting economic currents and... the rise of digital. For brands, this implies risks but also opportunities.

Bulky is beautiful: How Wayfair is poised to meet massive new demand for home goods—and home delivery

– The e-commerce giant’s supply-chain leader explains how delivery is done today and how things might change tomorrow.

The innovations behind China’s Singles Day shopping phenomenon

– Live video streaming and young consumers in smaller cities are powering growth of the world’s largest online shopping event.

Consumer-data privacy and personalization at scale: How leading retailers and consumer brands can strategize for both

– Customer concerns about the security and privacy of their online data can impede personalized marketing at scale. Best-practice... companies are building protections into their digital properties.
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