Retail Insights

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Podcast

McKinsey on Consumer and Retail Podcast: Insights from experts on business and management

McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries.... Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.
Collection

Disruption & uncertainty: The state of European grocery retail 2021

Our partnership with EuroCommerce provides executives with a comprehensive view on an industry forced to adapt at unprecedented... speed.

Featured Insights

Collection

Diversity in fashion: Voices from the industry

– Hear directly from fashion students, emerging designers, and industry leaders about their experiences in the US fashion industry—and their ideas for creating more inclusive workplaces.
Article

Seven segments shaping China’s consumption landscape

– China offers a $5 trillion consumption growth opportunity over the next decade.
Interview

The business of fitness: Building the Tone House brand

– Digital fitness solutions aren’t going away in the postpandemic era—but neither are gyms, says Shaun Robert Jenkins,... head coach at Tone House, New York City’s fast-growing fitness studio.
Article

Hainan’s $40 billion prize: The new battleground for global luxury

– This popular vacation destination is likely to capture a growing share of Chinese luxury spending.
Podcast

Taking a good look at the beauty industry

– After a challenging year, beauty brands are bouncing back. The most successful ones offer a distinctive omnichannel customer experience... while prioritizing sustainability and inclusivity.
Article

Taking action: What individuals, companies, and the industry can do

– A more diverse, equitable, and inclusive fashion industry is within reach. But individuals, companies, and institutions in the... broader ecosystem must do their part by taking action in key opportunity areas.
Interactive

Voices and viewpoints of fashion students and emerging designers

– Listen to diverse students and young professionals talk about their disappointments and aspirations—and see highlights from... our research on diversity in the fashion industry.
Interview

‘Creativity would skyrocket’: How diversity could transform fashion

– CaSandra Diggs, president of the Council of Fashion Designers of America, shares her views on how the fashion industry can give... diverse talent more visibility, voice, and agency.
Interview

‘The fashion industry should be as diverse as its consumers’: A PVH perspective

– Lance LaVergne, chief diversity officer of PVH Corp., discusses how fashion companies can attract young people and help emerging... designers—and what it will take to disrupt the status quo.
Article

Building distinctive European powerhouse brands

– Innovative private brands that meet changing consumer requirements will be a distinctive component of success in the grocery world... of tomorrow.
Article

Returning to order: Improving returns management for apparel companies

– High levels of retail returns are not inevitable. Better management can reduce the cost and improve consumer loyalty at the same... time.
Article

Why retail outperformers are pulling ahead

– Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry... shifts. This means those that wish to keep up need to speed up.
Article - McKinsey Global Institute

The trailblazing consumers in Asia propelling growth

– There’s more to consider than Gen Z. Powerful demographic forces are reshaping consumer behavior and causing large shifts... in consumption patterns in Asia.
Article

Reprioritizing the employee experience in consumer-goods and retail companies

– A successful recovery from the COVID-19 pandemic will require the consumer sector to restore programs aimed at workplace diversity... and inclusion.

The Next Normal

Emerging stronger from the coronavirus pandemic

Related Collection

Collection

Generation Z

Understanding Gen Z can help retailers, marketers, and leaders seeking to build and maintain sustainable businesses that meet next-generation needs. Explore a special collection to gain insight on Generation Z, and what its rise means for work and society.

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More insights

Video

Wellness in 2030

– In this video, McKinsey experts imagine the future of the fast-growing wellness industry.
Article

It’s showtime! How live commerce is transforming the shopping experience

– Blending entertainment with instant purchasing, live commerce offers retailers, brands, and digital platforms a new channel with... enormous scope for creating value.
Article

Into the fast lane: How to master the omnichannel supply chain

– Consumer-product and retail companies looking to jump into the fast lane of modern shopping will need to overhaul their operations... to master the seven building blocks of an effective omnichannel supply chain.
Interview

The power—and pitfalls—of dynamic pricing for omnichannel retailers

– Former Overstock.com executive Seth Moore clears up some common misconceptions about how dynamic pricing works in e-commerce and... omnichannel retail.
Podcast

Shaping the workforce of the future in retail and consumer goods

– Forward-thinking companies are creating thoughtful guidelines for hybrid work environments, training employees in adaptability... and resilience, and proactively reskilling their workforces.
Article

Automation opportunities in North American grocery

– Recent trends and technological advancements have made automation viable across the value chain.
Article

Making online grocery a winning proposition

– The global pandemic brought online platforms to center stage for grocers. Retailers should consider five trends and take five... steps to ensure this shift is sustainable and profitable.
Article

Pricing and promotions: The analytics opportunity

– Many retailers underestimate the value of coordinating decisions on pricing and promotions. A new analytics approach can help.
Article

Reprioritizing the employee experience in consumer-goods and retail companies

– A successful recovery from the COVID-19 pandemic will require the consumer sector to restore programs aimed at workplace diversity... and inclusion.
Podcast

How tech will revolutionize retail

– The retailer of the future will harness the power of data, quantum computing, artificial intelligence, and augmented reality,... says serial entrepreneur and technology expert John Straw.
Article

Sweating for the fitness consumer

– Fitness customers’ habits have evolved during the COVID-19 pandemic, offering fitness-industry providers the opportunity... to reexamine their value propositions and target specific segments.
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