Insights on Financial Services

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Report

The 2026 Global Payments Report: Operational excellence in an invisible world

September 25, 2026 -

As market momentum slows and checkouts integrate into software, payments value is shifting from front-end screens to the control layer of trust, dynamic routing, and agentic rails.

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Report

Global Banking Annual Review 2026: Precision with speed

May 21, 2026 -

In this preview of our 2026 Global Banking Annual Review, we provide a glimpse of banks’ continued strong results in 2025; the emergence of a new world map; the tipping point for customer ownership; and the unprecedented pace at which AI is remaking the industry, prompting banks to accelerate their precision strategies and evolve into multispeed organizations.

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Report

How AI will reshape the economics of insurance: A CEO’s guide to strategy

July 23, 2026 -

AI could upend the industry’s long-standing structures and dynamics. Competitive advantage will accrue to carriers, distributors, and tech providers that prepare now.

Article

Anchor or drift: What it takes to capture wallet share in 2026

September 16, 2026 -

Client loyalty evolves quickly. Leading banks are reclaiming the 12 to 25 percent of wallet share that changes hands every year instead of letting it drift.

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Report

The decade to redefine UK banking

September 16, 2026 -

UK banks have never been more profitable—but have rarely been more exposed. Success depends on securing customers and deposits, winning the commercial transaction layer, and rebuilding the cost base.

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Article

The strategic new arenas reshaping insurance

September 15, 2026 -

AI is not the only significant driver of change for insurers: 18 high-growth industries present major new opportunities even as they reconfigure industry economics.

Interview

Brilliant Moves: Coffee with Lloyds Banking Group CEO Charlie Nunn

September 9, 2026 -

Drawing on two decades of collaboration, Lloyds Banking Group’s Charlie Nunn and McKinsey’s Tunde Olanrewaju explore how trust, curiosity, and optimism help leaders reimagine institutions in the age of AI.

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Article

At last, customers first: AI-powered personalization can help banks create value

September 3, 2026 -

Banks can better compete against digital-first rivals by using AI to deliver more effective, hyperpersonalized customer engagement. Here are four key components of this strategy.

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Article

Asia’s 75-point gap: Moving consumers from retirement angst to action

September 1, 2026 -

Asians are worried about retirement but largely underprepared for it. The retirement industry can close the gap between customers’ awareness and action by rethinking traditional approaches to insurance.

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Article

Cross-border payments: Out of the commodity trap, into the future

August 26, 2026 -

As the current playbook reaches its limits, international payments is transitioning from a stand-alone product to a feature embedded in broader services. Here is how industry players can make the pivot.