Insights on Financial Services

Podcast

Financial inclusion and sustainable, inclusive growth in action

– Access to financial services remains a significant barrier to prosperity for millions of Americans. How can businesses promote financial inclusion and support sustainable, inclusive growth more broadly?
Report

Creating value, finding focus: Global Insurance Report 2022

– The insurance industry struggles to create economic profit. But amid COVID-19’s enduring changes, opportunities await.
Report

McKinsey’s Global Banking Annual Review

– Updated annually, our Global Banking Annual Review offers the best of our research and insights into the global banking industry. Explore the findings from our most recent report and scroll for past years’ reports.
Issue

McKinsey on Payments 32

Covering trends and opportunities in the world of payments.
Article

Small and medium-size commercial insurance: The big opportunity

– The small and medium-size segment is set to thrive in the coming years—and the complexity of the market will only grow. To capture the segment’s potential, insurers should keep several priorities in mind.
Interview

A wave of innovation: The state of insurance in Asia and North America

– McKinsey senior partners Brad Mendelson and Kurt Strovink discuss insurance trends amid the COVID-19 pandemic and how insurers can adapt to stay ahead and capture customers.
Interview

Tackling transformation at Allianz: A holistic approach to change

– How can an end-to-end transformation be undertaken successfully? Veit Stutz and Tatiana Villalobos Baum of insurer Allianz SE discuss the ins and outs of their holistic change strategy.
Podcast

The new standard for insurance claims

– In this podcast, three claims experts discuss what insurers should consider as they update their technology, ways of working, and workforces to bring forth the future of claims.
Article

The CEO’s risk agenda: An insurance perspective

– In a fast-changing business environment, CEOs who prioritize a new, holistic risk management approach will add value to their organizations—and to their customers too.
Impact story

Out of the garage—a new digital bank

In a developing country with soaring internet connectivity and 25% more mobile devices than people, we helped launch the first fully digital bank.
Interview

How American Family Insurance is investing in the agency channel

– As insurers rethink agent relationships, American Family Insurance is looking ahead, investing in digital tools and solutions that help agencies stay on top of trends and changing customer needs.

Banking & Securities matters

Short takes on critical topics for leaders in banking, securities and beyond.

Insurance insights that matter

Short insights on topics that matter to leaders in the global insurance industry.

Featured publications

Issue

McKinsey on Payments 32

Covering trends and opportunities in the world of payments.
Issue

Building the AI bank of the future

– To thrive in the AI-powered digital age, banks will need an AI-and-analytics capability stack that delivers intelligent, personalized... solutions and distinctive experiences at scale in real time.
Article

How top tech trends will transform insurance

– Over the next decade, the fully tech-enabled insurer will bear little resemblance to today’s organization. Five trends,... individually and in combination, will have a seismic impact.

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MORE INSIGHTS

Article

IFRS 9 models in financial instruments and impairment regulations: The new reality and lessons learned

– Banks need to evolve International Financial Reporting Standard (IFRS) 9 models quickly—and those that get it right will... have more than just a competitive advantage.
Interview

Author Talks: Can you trust your gut?

– Don’t wing it; Google it. With unlimited information at our fingertips, one data scientist says people can boost happiness... and success by relying more on research than intuition.
Article

Reimagining the future of financial-services headquarters

– The stakes are high for financial-services firms to reorient their offices around learning, inclusion, and innovation.
Article

Claims 2030: Dream or reality?

– COVID-19 accelerated the need for next-generation claims-processing goals. To make these capabilities a reality and create long-term... value, insurers should focus on five key areas.
Interview

NatWest Chairman Sir Howard Davies on operational resilience in banking

– Sir Howard Davies discusses the ways regulations, interest rates, monetary policy, climate risk, and economic threats are affecting... the resilience of the banking system.
Article

How Asian insurers can use digital marketing to fuel growth

– Modern digital marketing can cost-effectively amplify customer acquisition, conversion, and engagement, yet most Asian insurers... still lack the strategies and capabilities to make it happen.
Podcast - Talking Banking Matters

Leapfrogging a generation: Talking with GB Agboola, CEO of Flutterwave

– The cofounder of the Lagos-based fintech shares his perspectives on the nuanced dynamics of payments competition and innovation... in Africa.
Article

Risk transformations: The heart, the art, and the science

– Successful large-scale risk transformation requires a combination of heart, art, and science to keep the momentum and deliver... sustainable outcomes.
Interview

Aon CEO Greg Case: Resilience protects, but it also promotes growth

– As CEO of a company whose raison d’être is helping firms make better decisions, Greg Case has wide-ranging knowledge... and a nuanced perspective on resilience and its importance in volatile times.
Podcast - McKinsey Global Institute

Forward Thinking on sustainable and inclusive growth with Ron O’Hanley

– A leading US financier discusses the route to carbon neutrality, what the pandemic taught us about resiliency, and the true meaning... of stakeholder capitalism.
Article

Pathway to distinctive performance: M&A options for European insurers

– As European insurance players reassess their strategic options in light of the pandemic, M&A can strengthen competitiveness... and enhance performance. Here’s what companies should consider.
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