Insights on Financial Services


Accelerating winds of change in global payments

– The COVID-19 crisis is having a significant and widespread effect on global payments across sectors. The most striking and potentially lasting impact is an accelerating pace of change in the industry.

Insurance strategy in Asia: Using programmatic M&A during the pandemic

– Few insurers thrive by relying solely on organic growth. Insurers operating in Asia must make M&A and other forms of inorganic growth strategic priorities.

Reimagining customer engagement for the AI bank of the future

– Banks can meet rising customer expectations by applying AI to offer intelligent propositions and smart servicing that can seamlessly embed in partner ecosystems.

Transforming the US consumer bank for the next normal

– A “wait and see” approach to transformation will not work for banks. Instead, it is a moment for radical creativity. Banks that reimagine how they engage their customers and empower their employees will emerge as leaders.

AI-bank of the future: Can banks meet the AI challenge?

– Artificial intelligence technologies are increasingly integral to the world we live in, and banks need to deploy these technologies at scale to remain relevant. Success requires a holistic transformation spanning multiple layers of the organization.

Racial equity in financial services

– The financial services talent pipeline shows a lack of representation of people of color, most acutely at senior levels. Changes in three key areas can help companies make progress.

Scaling agility: A new operating model for insurers

– Industry-leading insurers have proved enterprise-wide agility delivers the innovation and change incumbents need. The COVID-19 crisis has also highlighted the need for organizational change.

Detour: An altered path to profit for European fintechs

– To navigate the economic fall-out from COVID-19, Europe’s fintechs will need to adjust their playbook.

How US insurers can build a winning digital workforce for the future

– The pandemic has brought an influx of digital talent into the market. Insurers now have an opportunity to address their shortfalls in critical roles.

Explore all of McKinsey’s perspectives on COVID-19 for Banking and Securities

Banking & Securities matters

Short takes on critical topics for leaders in banking, securities and beyond.

Insurance insights that matter

Short insights on topics that matter to leaders in the global insurance industry.


Annual Global Payments Outlook
Global Transaction Banking to 2030 – what the next decade may bring

Featured publications


Next-gen technology transformation in financial services

– A road map for technology innovation, tech productivity, and platform modernization.

Digital disruption in insurance: Cutting through the noise

Digital insurance in 2018: Driving real impact with digital and analytics. Highlights from articles this year show the progress... that has been made in reinventing the insurance landscape—and suggest more disruption to come.

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Are scenarios limiting your pandemic recovery strategy?

– Parametric analysis can help finance chiefs expand their views of important variables for planning and decision making.

Applying machine learning in capital markets: Pricing, valuation adjustments, and market risk

– By enhancing crisis-challenged financial models with machine-learning techniques such as neural networks, banks can emerge stronger... from the present crisis.

Insurance productivity 2030: Reimagining the insurer for the future

– The pandemic has created significant challenges for insurers and sped their digital shift. To stay competitive, carriers will... need to radically transform their operating models and cost structures.

Wall Street versus Main Street: Why the disconnect?

– Despite turmoil in the real economy, the US stock market remains resilient because of three critical factors: the basis of valuations,... the market’s composition, and investors’ expectations.

Financial decision-maker sentiment: Mexico

– An ongoing look at how the attitudes of financial decision makers in Mexico are evolving during the COVID-19 pandemic.

Cybersecurity: Emerging challenges and solutions for the boards of financial-services companies

– Mature boards are making themselves valuable partners for management in the effort to make firms more resilient.

The future of life insurance: Reimagining the industry for the decade ahead

– Over the past decade, life insurers have struggled with growth and profitability. By focusing on three priorities, insurers can... reinvent themselves and reestablish their vital role in customers’ lives.
Interview - McKinsey Quarterly

What will (and won’t) change in the future of Asia: An interview with the CEO of DBS

– The continued economic integration of Asia will open up opportunities for savvy businesses, predicts Piyush Gupta.

Harnessing Nigeria’s fintech potential

– How stakeholders could position the fintech sector for growth now and beyond the crisis.

Reimagine insurance: Five keys to innovation

– The pandemic could usher in a new era for the global industry, with implications for strategy and organization. McKinsey’s... three regional practice leaders share insights on what the future holds.
Interview - McKinsey Quarterly

Rallying around purpose: An interview with the managing director and CEO of Insurance Australia Group

– Digital technologies are important, but “good, old-fashioned trust” is indispensable, says Peter Harmer.
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