Digital & Analytics

Interview

Power up: How Southeast Asia’s largest bank is becoming AI-fueled

– DBS’s chief analytics officer explains how MLOps and other efforts are enabling the organization to crack the code on scaling... AI.
Article

Three big moves that can decide a financial institution’s future in the cloud

– There’s big value potential in the cloud, but financial institutions with a piecemeal migration strategy may be missing... out on capturing its full value.
Article

Platform operating model for the AI bank of the future

– Technology alone cannot define a successful AI bank; the AI bank of the future also needs an operating model that brings together... the right talent, culture, and organizational design.
Article

Beyond digital transformations: Modernizing core technology for the AI bank of the future

– For artificial intelligence to deliver value across the organization, banks need core technology that is scalable, resilient,... and adaptable. Building that requires changes in six key areas.
Article

AI-powered decision making for the bank of the future

– Banks are already strengthening customer relationships and lowering costs by using artificial intelligence to guide customer engagement.... Success requires that capability stacks include the right decisioning elements.
Article

Joining the next generation of digital banks in Asia

– As the region’s regulators increase license allocations and set standards for the next wave of digital banks, there are... opportunities for both incumbents and new entrants to enter the arena.
Article

Reimagining customer engagement for the AI bank of the future

– Banks can meet rising customer expectations by applying AI to offer intelligent propositions and smart servicing that can seamlessly... embed in partner ecosystems.
Article

AI-bank of the future: Can banks meet the AI challenge?

– Artificial intelligence technologies are increasingly integral to the world we live in, and banks need to deploy these technologies... at scale to remain relevant. Success requires a holistic transformation spanning multiple layers of the organization.
Article

Improving productivity in a disrupted landscape: How to transform Latin American banking

– Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.
Blog Post

Across the chasm: Reimagining the post-COVID-19 organization

– Dynamic institutions will seize the current moment to overcome barriers to change, learn from others, and stay flexible in an... evolving environment.
Blog Post

How digital collaboration helps banks serve customers better

– Banks can improve productivity by making it easier for people to work together in a digital context.
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