Digital and Analytics

Article

AI-powered decision making for the bank of the future

– Banks are already strengthening customer relationships and lowering costs by using artificial intelligence to guide customer engagement.... Success requires that capability stacks include the right decisioning elements.
Article

Joining the next generation of digital banks in Asia

– As the region’s regulators increase license allocations and set standards for the next wave of digital banks, there are... opportunities for both incumbents and new entrants to enter the arena.
Article

Reimagining customer engagement for the AI bank of the future

– Banks can meet rising customer expectations by applying AI to offer intelligent propositions and smart servicing that can seamlessly... embed in partner ecosystems.
Article

AI-bank of the future: Can banks meet the AI challenge?

– Artificial intelligence technologies are increasingly integral to the world we live in, and banks need to deploy these technologies... at scale to remain relevant. Success requires a holistic transformation spanning multiple layers of the organization.
Article

Improving productivity in a disrupted landscape: How to transform Latin American banking

– Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.
Blog Post

Across the chasm: Reimagining the post-COVID-19 organization

– Dynamic institutions will seize the current moment to overcome barriers to change, learn from others, and stay flexible in an... evolving environment.
Blog Post

How digital collaboration helps banks serve customers better

– Banks can improve productivity by making it easier for people to work together in a digital context.
Issue

Next-gen technology transformation in financial services

– A road map for technology innovation, tech productivity, and platform modernization.
Blog Post

Core systems strategy for banks

– Next-gen cloud-based core banking systems are gaining traction and have the potential to become alternatives to traditional core... banking systems.
Article

A new management science for technology delivery

– Data and analytics can drive continuous improvement, enable better-informed resourcing decisions, and provide insight into supply... and demand factors affecting technology investments.
Blog Post

Digital and analytics: The next horizon in Middle East corporate banking

– Impending structural shifts will demand changes in how corporate banks in the region operate.
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