Digital & Analytics

November 29, 2022 – DBS’s chief analytics officer explains how MLOps and other efforts are enabling the organization to crack the code on scaling... AI.

August 16, 2022 – James Bickerton describes how HSBC’s Global Banking division is achieving sustainable growth by giving frontline employees... broad access to data and analytics so they can better serve customers.

August 3, 2022 – There’s big value potential in the cloud, but financial institutions with a piecemeal migration strategy may be missing... out on capturing its full value.

May 18, 2021 – Technology alone cannot define a successful AI bank; the AI bank of the future also needs an operating model that brings together... the right talent, culture, and organizational design.

April 28, 2021 – For artificial intelligence to deliver value across the organization, banks need core technology that is scalable, resilient,... and adaptable. Building that requires changes in six key areas.

March 23, 2021 – Banks are already strengthening customer relationships and lowering costs by using artificial intelligence to guide customer engagement.... Success requires that capability stacks include the right decisioning elements.

January 26, 2021 – As the region’s regulators increase license allocations and set standards for the next wave of digital banks, there are... opportunities for both incumbents and new entrants to enter the arena.

October 13, 2020 – Banks can meet rising customer expectations by applying AI to offer intelligent propositions and smart servicing that can seamlessly... embed in partner ecosystems.

September 19, 2020 – Artificial intelligence technologies are increasingly integral to the world we live in, and banks need to deploy these technologies... at scale to remain relevant. Success requires a holistic transformation spanning multiple layers of the organization.

July 13, 2020 – Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.

June 22, 2020 – Dynamic institutions will seize the current moment to overcome barriers to change, learn from others, and stay flexible in an... evolving environment.