Banking on innovation: How ING uses generative AI to put people first

The Opportunity

Using gen AI to better assist customers

This project has helped establish a solid technical foundation that puts ING at the forefront of gen AI applications within the banking industry.

Bahadir Yilmaz
ING Chief Analytics Officer

The Solution

Developing advanced chatbot capabilities

The Impact

At the forefront of gen AI applications in banking

Stephanie Hauser

When done right, using gen AI can be incredibly powerful in creating a better customer experience while also prioritizing the security of banking customers.

Stephanie Hauser
McKinsey senior partner and co-leader of the Global Banking and Securities Practice

Lessons Learned


Blue waves in a circular pattern
Generative AI
QuantumBlack Labs
QuantumBlack Labs