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Retail & Small Business Banking
Modernizing corporate-loan operations
January 25, 2024
Inefficiencies and costly errors continue to plague syndicated-loan operations. Banks that invest in a modern operating model...
Growth strategies for the purchase-mortgage market
January 18, 2024
US mortgage lenders rethinking their value proposition for a constrained market should weigh five key actions to sustain growth...
Five ways for banks to better serve small-business clients
December 12, 2023
McKinsey’s 2023 SME survey of US businesses with annual revenues of less than $50 million offers clues on how banks can...
Brokering growth in the mortgage market
November 16, 2023
Here’s a playbook for banks looking to compete—and collaborate—with mortgage brokers in a changing market.
Integrated channels: The next frontier beyond omnichannel distribution
May 4, 2023
Leading banks integrate channels and use their mobile app to orchestrate across digital and human interaction to provide a truly...
Banks’ core technology conundrum reaches an inflection point
February 15, 2023
The founder and CEO of Thought Machine talks with McKinsey about how advances in cloud-based solutions are helping banks meet...
Disruption and innovation in US auto financing
February 14, 2023
The relatively stable auto financing market appears poised for change as strong demand draws the attention of a broad range of...
Leading with mobile: In conversation with ING’s Petri Nikkilä
February 9, 2023
ING’s head of retail markets leaders for the Netherlands, Belgium, and Luxembourg discusses the bank’s journey to...
Reshaping retail banks: Enhancing banking for the next digital age
October 18, 2022
The current model of universal retail banking is unsustainable over the long term. To thrive, banks need to reinvent themselves,...
Strategic M&A in US banking: Creating value in uncertain times
November 8, 2022
Uncertain times can spell opportunity for companies seeking acquisitions—if companies proceed with care. Four actions can...
A digital approach to SME banking
October 25, 2022
Small and medium-size enterprises are a clear growth opportunity for banks in a difficult environment. A digital-first approach...