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Retail & Small Business Banking



A 2021 risk agenda for boards of directors at US banks

– The risks facing banks are likely to intensify in three key areas in 2021. Boards of directors can help their institutions get... ready to manage the changing risk environment.

Transforming the US consumer bank for the next normal

– A “wait and see” approach to transformation will not work for banks. Instead, it is a moment for radical creativity.... Banks that reimagine how they engage their customers and empower their employees will emerge as leaders.

Breaking away from the pack in the next normal of retail banking distribution

– Lessons from pre-COVID-19 crisis leaders.

Reshaping retail banking for the next normal

– Retail banks have a prominent role to play in guiding the world toward economic recovery, while preserving the health of their... organizations.

The state of North American retail wealth management

– Nothing will pay more dividends in the long run than serving as trusted advisors and guiding clients through the months ahead.... Financial advice has never been more important.

Tracking US small and medium-sized business sentiment during COVID-19

– US small businesses continue to report uncertainty about the future as the coronavirus pandemic continues, although overall sentiment... appears to be plateauing in recent weeks.

US consumer financial services: How COVID-19 is shaping attitudes

– US financial decision makers are concerned about the economy amid the COVID-19 pandemic, according to a McKinsey survey.

Remaking banking customer experience in response to coronavirus

– In the context of COVID-19, banks can better serve customers in distress by enhancing support in the use of digital tools and... new products and services.

Leading a consumer bank through the coronavirus pandemic

– The implications of the COVID-19 crisis are profound for consumer and small-business banks, and the steps they take now will shape... operations long into the future. Here is where to start.
Blog Post

Customer preferences spur retail banking channel evolution

– Banks must orchestrate their channel interplay and create a next-generation distribution model to meet changing customer behaviors.

How the best companies create value from their ecosystems

– To make ecosystems work, companies need to select the path that best matches their scale and core assets, build the right capabilities,... and then determine how to value and assess their progress.
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