Productivity

July 19, 2022 – The secret to at-scale personalization isn’t just the analytics. It’s the ecosystem organizations set up to use the... analytics well.

September 9, 2021 – COVID-19’s economic impact makes cost management critical for banks. Three actions pave the way to lower expenses while... maintaining customer satisfaction.

July 13, 2020 – Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.

December 3, 2019 – In the current environment, piecemeal productivity gains will not lead to significant bottom-line differences for banks. They... must rigorously apply a full set of levers across their entire operations cost base.

November 19, 2019 – Through early and selective cuts in spending, and tactical investments to head off credit losses, resilient banks should pull... ahead of those competitors who react only after the economy and credit quality start to fade.

November 6, 2019 – Banks need highly efficient IT delivery models to meet the challenges of digital disruption and control costs.

November 1, 2019 – Jennifer Tippin, Group Director, People and Productivity at Lloyds Banking Group talks with McKinsey about the bank’s focus... on productivity.

October 3, 2019 – For banks in a challenging environment, improved productivity and an engaging employee experience need not be competing aims.

September 30, 2019 – A set of ten productivity levers can help banks attain “Golden Quadrant” performance.

September 13, 2019 – Banks have made progress with O&T transformations, but there is still tremendous value to be gained.

June 20, 2019 – Customer needs are rapidly changing. To meet those needs, banks need to make customer experience the starting point for process... design.