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Productivity

Blog Post

A recipe for banking operations efficiency

– In the current environment, piecemeal productivity gains will not lead to significant bottom-line differences for banks. They... must rigorously apply a full set of levers across their entire operations cost base.
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Navigating near-term earnings gaps while preparing for economic headwinds

– Through early and selective cuts in spending, and tactical investments to head off credit losses, resilient banks should pull... ahead of those competitors who react only after the economy and credit quality start to fade.
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Transforming banks’ IT productivity

– Banks need highly efficient IT delivery models to meet the challenges of digital disruption and control costs.
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Productivity in banking: An Interview with Lloyds Banking Group’s Jennifer Tippin

– Jennifer Tippin, Group Director, People and Productivity at Lloyds Banking Group talks with McKinsey about the bank’s focus... on productivity.
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Organizational efficiency and effectiveness: The winning bank’s secret weapons

– For banks in a challenging environment, improved productivity and an engaging employee experience need not be competing aims.
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Winning the European banking productivity race

– A set of ten productivity levers can help banks attain “Golden Quadrant” performance.
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Five themes for transforming wholesale banking operations and technology

– Banks have made progress with O&T transformations, but there is still tremendous value to be gained.
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Banking operations for a customer-centric world

– Customer needs are rapidly changing. To meet those needs, banks need to make customer experience the starting point for process... design.
Blog Post

Debiasing in action

– Asset management firms are using analytics and behavioral science to uncover and address hidden biases that destroy value.
Article

Productivity transformation for US regional banks

– Scale advantages are emerging for the largest US banks; their regional peers need to build highly efficient delivery models in... order to compete.
Article

Customer mindshare: The new battleground in US retail banking

– As customer expectations continue to evolve, banks need a new way to measure the effectiveness of their acquisition and retention... strategies.
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