Productivity

Setting up generative AI pilots is easy; scaling them to capture material value is hard. A recipe for success is emerging.

The secret to at-scale personalization isn’t just the analytics. It’s the ecosystem organizations set up to use the...

COVID-19’s economic impact makes cost management critical for banks. Three actions pave the way to lower expenses while...

Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from...

In the current environment, piecemeal productivity gains will not lead to significant bottom-line differences for banks. They...

Through early and selective cuts in spending, and tactical investments to head off credit losses, resilient banks should pull...

Banks need highly efficient IT delivery models to meet the challenges of digital disruption and control costs.

Jennifer Tippin, Group Director, People and Productivity at Lloyds Banking Group talks with McKinsey about the bank’s focus...

For banks in a challenging environment, improved productivity and an engaging employee experience need not be competing aims.

A set of ten productivity levers can help banks attain “Golden Quadrant” performance.

Banks have made progress with O&T transformations, but there is still tremendous value to be gained.