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Article

Ecosystems and platforms: How insurers can turn vision into reality

– Today, insurers win by offering a product. Tomorrow, insurers will win by providing access to prevention and assistance services—and by offering the right product to the right customer at the right time.
Article

Scaling the impact of advanced analytics in Iberian insurance

– Although insurers within the Iberian Peninsula have embraced analytics, realizing the full value of new technologies will require... a confident move from moderate pilots to enterprise-wide deployment.
Article

The multi-access (r)evolution in insurance sales

– Consumers expect a seamless, digitally enhanced experience across multiple access points and channels. Three different approaches... can enable insurers to respond effectively.
Article

How workers’ compensation carriers can build better models of care in the US

– Value-based care models hold promise for treating injured workers. For workers’ compensation carriers, the time to get involved... is now.
Article

China insurance: How insurers can improve customer experience where it matters

– Insurers in China are not adapting as quickly as other industries to the changing world of customer experience. But they have... a chance to spur growth and increase customer retention if they get it right.
Article

The insurance switch: Technology will reshape operations

– As insurance companies allocate more resources to technology functions, operations will need to reshape to make the most of their... new tools.
Interview

Effective insurance leadership: Bring values and emotions into the workplace

– Kai Grünewald, a founding partner at McKinsey subsidiary Aberkyn, discusses bringing more humanity to the insurance workplace,... the role of emotions in resilience, and stories as tools.
Article

The value for insurers in better management of nonfinancial risk

– Is 6 percent or more of your net income flying out the window?
Article

IT modernization in insurance: Three paths to transformation

– Insurance companies can reap significant benefits from overhauling their core IT systems. Deciding which approach to choose depends... on a range of considerations.
Collection

The Next Normal – The future of insurance: Faster, easier claims

– In the next decade, telematics and artificial intelligence will enable faster, easier claims.
Article

How digital and advanced analytics can boost growth in Asian insurance

– Asian insurers have achieved remarkable growth in recent years, but disruptors are looming. To maintain their momentum, these... insurers must ramp up their digital and advanced analytics capabilities.
Interview

How Prudential Financial is tackling the future of work

– Prudential Financial vice chairman Rob Falzon discusses the criticality of people to digital growth, how Prudential is preparing... its workforce for the future, and partnerships with the education sector.
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