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Article

China insurance: How insurers can improve customer experience where it matters

– Insurers in China are not adapting as quickly as other industries to the changing world of customer experience. But they have a chance to spur growth and increase customer retention if they get it right.
Article

The insurance switch: Technology will reshape operations

– As insurance companies allocate more resources to technology functions, operations will need to reshape to make the most of their... new tools.
Interview

Effective insurance leadership: Bring values and emotions into the workplace

– Kai Grünewald, a founding partner at McKinsey subsidiary Aberkyn, discusses bringing more humanity to the insurance workplace,... the role of emotions in resilience, and stories as tools.
Article

The value for insurers in better management of nonfinancial risk

– Is 6 percent or more of your net income flying out the window?
Article

IT modernization in insurance: Three paths to transformation

– Insurance companies can reap significant benefits from overhauling their core IT systems. Deciding which approach to choose depends... on a range of considerations.
Collection

The Next Normal – The future of insurance: Faster, easier claims

– In the next decade, telematics and artificial intelligence will enable faster, easier claims.
Article

How digital and advanced analytics can boost growth in Asian insurance

– Asian insurers have achieved remarkable growth in recent years, but disruptors are looming. To maintain their momentum, these... insurers must ramp up their digital and advanced analytics capabilities.
Interview

How Prudential Financial is tackling the future of work

– Prudential Financial vice chairman Rob Falzon discusses the criticality of people to digital growth, how Prudential is preparing... its workforce for the future, and partnerships with the education sector.
Video

Capturing current and future value in Asia–Pacific insurance

– In this video, McKinsey senior partner Bernhard Kotanko discusses the most attractive value pools in Asia insurance today and,... looking ahead, suggests how to capture that value.
Article

Life insurance in China: Four priorities to transform the agency channel

– Chinese insurers can take four strategic actions to boost agency productivity and professionalize their core distribution channel.
Article

The productivity imperative in insurance

– Most carriers are struggling to meet their cost of capital, and productivity has barely moved over the past decade. Taking a more... structural approach to productivity is required to make significant progress.
Video

How insurers should think about digital in distribution

– In this video, McKinsey partner Sumit Popli discusses the role bancassurance, digitization, and digital distribution have been... playing in Asia and what this means for insurers.
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