Article

Claims in the digital age: How insurers can get started

– Attackers are transforming the competitive landscape and elevating customer expectations, so insurance companies must integrate digital technologies into their operations to keep pace. Claims should be a top priority.
Article

Evolving insurance cost structures

– How incumbents can adapt and save to remain competitive in the digital age.
Article

Insurance beyond digital: The rise of ecosystems and platforms

– Insurance companies have the opportunity to create new sources of revenue by rethinking their traditional roles and adopting an... ecosystem mind-set.
Article

Insuring hurricanes: Perspectives, gaps, and opportunities after 2017

– A year marked by several devastating hurricanes raises fundamental strategic questions about the readiness of the United States... for the next decade of large-scale catastrophes.
Article

Unlocking the next horizon of growth in the life insurance industry

– The industry’s growth has been flagging—but better serving mass-market and middle-market consumers could add $10 billion... in annual premiums.
Article

Global reinsurance: Fit for the future?

– There are many opportunities for the reinsurance industry to maintain and increase its relevance, as new risks grow in importance... and global macroeconomic conditions become more complex.
Blog post

What the new world of insurance could look like

– From a customer’s standpoint, few industries are as ripe for disruption as insurance.
Article

Raising returns on analytics investments in insurance

– In an era of narrow margins and slow growth, insurers’ need to invest in analytics has never been greater. A few thoughtful... initiatives can accelerate the analytics journey.
Interview

Automation at scale is driving transformative change across insurance

– Advances in robotics, cognition, artificial intelligence, and machine learning are ushering in a new era of automation. Machines... can now match or outperform humans across a range of activities in a number of industries, including insurance.
Interview

What is an insurance customer journey?

McKinsey director Alex Singla illustrates how a simple insurance claim provides multiple chances to build customer satisfaction.
Blog post

How smart insurers convert digital customers at six times the rate of their peers

– It’s not just about the demographics. Insurers often point to the age and income of their customer base to explain their struggles... with digital marketing, especially their generally low rate of success in converting online visits into actual policy sales.

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