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Public Sector Insights

Article

COVID-19: How American states can manage the surge in unemployment services

– State government leaders can proactively streamline service delivery to the public amid a quickly evolving situation—and maintain the improvements.
Article

Crisis nerve centers: Supporting governments’ responses to coronavirus

– A centralized response system can help set up government leaders for success in managing a crisis.
Video

A former European defense chief offers leadership lessons for tackling coronavirus

– The former chief of defense of the Netherlands armed forces, Tom Middendorp, describes his approach to crisis management amid... a complex situation like the coronavirus outbreak.
Article

Implementing agile ways of working in IT to improve citizen experience

– Government agencies are under pressure to deliver more and better services to their stakeholders. Agile ways of working can be... transformative.
Executive Briefing

Transforming healthcare with AI: The impact on the workforce and organizations

– Artificial intelligence (AI) has the potential to transform how healthcare is delivered. A joint report with the European... Union’s EIT Health explores how it can support improvements in care outcomes, patient experience and access to healthcare services. It can increase productivity and the efficiency of care delivery and allow healthcare systems to provide more and better care to more people. AI can help improve the experience of healthcare practitioners, enabling them to spend more time in direct patient care and reducing burnout.

Featured Publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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More insights

Article

Coronavirus and the campus: How can US higher education organize to respond?

– Although most students have gone home, colleges and universities still have decisions to make. An integrated nerve center can... help.
Article

Transit investments in an age of uncertainty

– Here are some ways that cities and rail operators can shape the mobility system to incorporate new technologies.
Article

Accelerating AI impact by taming the data beast

– Government agencies seeking to deploy artificial intelligence face hurdles in data awareness, availability, and quality. A five-step,... mission-based data strategy can help sidestep these challenges.
Report

A government blueprint to adapt the ecosystem to the future of work

– Digital and artificial intelligence technologies will likely have a substantial economic and social impact. Governments can act... now to create shared prosperity and better lives for all citizens.
Report - McKinsey Global Institute

The social contract in the 21st century

– Economic outcomes and the relationship between individuals and institutions have shifted for workers, consumers, and savers in... advanced economies.
Article

Why does prosperous King County have a homelessness crisis?

– A careful analysis reveals a primary driver of homelessness in Seattle and King County and a costly, multifaceted solution to... the problem.
Article

Building the tech talent pipeline

– By taking a data-driven approach, regions can pinpoint the strengths and gaps in their pool of tech talent and prioritize investments... to boost competitiveness and collaboration.
Article

How inclusive design can reconnect people with government

– Scandinavia has been an example to many nations on bridging the gaps between governments and their people. Here are a few ways... the public and private sectors use design to connect with residents.
Article

How smart choices on taxation can help close the growing fiscal gap

– The growing fiscal gap has policy makers in a difficult position. Swift action in a few areas can help them improve the operational... efficiency of fiscal systems.
Report - McKinsey Global Institute

Affordable housing in Los Angeles: Delivering more—and doing it faster

– Addressing the housing shortage is an opportunity to reimagine Los Angeles.
Article

Capturing value from IT infrastructure modernization in the public sector

– Government agencies have struggled to match the private sector in modernizing IT infrastructure. By reimagining the business case... and executing more effectively, they can unlock value through greater efficiency and improved performance.
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