Public Sector Insights

Article

Asking the right questions to define government’s role in cybersecurity

– There is no one-size-fits-all approach for governments to manage cybersecurity. But asking some key questions can help leaders get started.
Report

Delivering for citizens: How to triple the success rate of government transformations

– An increase in the number of successful government transformations could help solve society’s greatest challenges, serve... citizens better, and support the more productive use of public resources.
Video

Promoting cross-sector collaboration: An interview with Penny Pritzker

– The former US secretary of commerce encourages closer stakeholder coordination—and discusses the role of governments in... workforce transformations.
Article

Elements of a successful government transformation

– Five essential disciplines can more than triple the success rate of public-sector change efforts.
Report - McKinsey Global Institute

Smart cities: Digital solutions for a more livable future

– As cities get smarter, they are becoming more livable and more responsive—and today we are seeing only a preview of what... technology could eventually do in the urban environment.

Featured publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Video

The AI factor in talent management: An interview with Catalyte’s Jacob Hsu and Mike Rosenbaum

– Top executives at one innovative software development firm share how they harnessed artificial intelligence to create a more diverse—and... more productive—workforce.
Report

Closing the tech gender gap through philanthropy and corporate social responsibility

– The US tech sector isn’t doing enough to build pathways into tech for women—particularly women of color. What is behind... this gender gap, and what can tech companies do about it?
Video

Boosting the skills of incumbent workers: An interview with Walmart’s Kathleen McLaughlin

– Walmart’s chief sustainability officer discusses the need for constant skill development and how employers can better prepare... their workforce for the future.
Article

Is big really beautiful? The limits of pension consolidation

– Many governments are thinking about merging their disparate systems. New research finds real benefits, but capturing them is difficult.
Video

Adapting education to the demands of a rapidly changing economy: An interview with Chancellor Eloy Ortiz Oakley

– The head of California Community Colleges discusses partnering with businesses to train and reskill the workforce and his role... in reimagining the current education model through online learning.
Article

Advice from Silicon Valley: How tech-sector practices can promote innovation in government

– Public-sector leaders recently met with leaders from the region’s most innovative companies to learn about their culture... of innovation firsthand. Here’s what they heard.
Report

Smart city solutions: What drives citizen adoption around the globe?

– Understanding how smart cities implement citizen-centric technologies and what drives widespread adoption of smart city solutions,... will help local governments promote new behaviors and attitudes.
Commentary

Smarter infrastructure: A solution to the productivity puzzle?

– What elements lay the groundwork for “smart infrastructure,” and how can the public sector drive them?
Article

Creating an effective workforce system for the new economy

– Governments have an important role to play in building a deeper pool of qualified workers and fueling economic growth.
Interview

A study in complex change: Transforming a global public-sector organization

– Agus D. W. Martowardojo discusses the strategies and culture changes he implemented to set a new path for Bank Indonesia.
Article

A smarter approach to cost reduction in the public sector

– Most cost-cutting programs fail. To do better for less, governments need to build capabilities, harness data and analytics, and... reinvest savings.
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