Public Sector Insights

Report

Delivering for citizens: How to triple the success rate of government transformations

– An increase in the number of successful government transformations could help solve society’s greatest challenges, serve citizens better, and support the more productive use of public resources.
Article

Elements of a successful government transformation

– Five essential disciplines can more than triple the success rate of public-sector change efforts.
Report - McKinsey Global Institute

Smart cities: Digital solutions for a more livable future

– As cities get smarter, they are becoming more livable and more responsive—and today we are seeing only a preview of what... technology could eventually do in the urban environment.
Article

Solving the customer-experience puzzle: A guidebook for government leaders

– It takes focus to transform public-sector agencies to serve a diverse set of customers better. A ready reference—based on... lessons from government leaders—can help.
Article

Build a case, build a following: Laying the groundwork to transform customer experience in government

– Transforming government agencies to serve people better relies on making a compelling business case and inspiring supporters willing... to champion the change. Here’s how.

Featured publications

Issue

McKinsey on Government

– Global perspectives on government

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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More insights

Article

Creating an effective workforce system for the new economy

– Governments have an important role to play in building a deeper pool of qualified workers and fueling economic growth.
Interview

A study in complex change: Transforming a global public-sector organization

– Agus D. W. Martowardojo discusses the strategies and culture changes he implemented to set a new path for Bank Indonesia.
Article

A smarter approach to cost reduction in the public sector

– Most cost-cutting programs fail. To do better for less, governments need to build capabilities, harness data and analytics, and... reinvest savings.
Report

Navigating the new realities of global trade

– The long-term future of global trade will be reshaped by technological shifts and changes in international trade policy.
Article

Four innovations reshaping tax administration

– New insights from McKinsey research suggest that across the globe, tax authorities diverge in the maturity of their innovation... in four areas: digitized interactions, advanced analytics, process automation, and talent management.
Article

The trillion-dollar prize: Plugging government revenue leaks with advanced analytics

– Few fiscal opportunities are bigger than reducing revenue leakages from tax and payment abuse. Now, new sources of data and new... analytics tools are giving governments the upper hand.
Report

How migration data can deliver real-life benefits for migrants and governments

– As countries have joined together on a path toward increased cooperation and action on migration, investment in data will be crucial... for its success.
Interview

Dan Doctoroff on how we’ll realize the promise of urban innovation

– To prepare cities for the future, we need to develop and deploy the services that will power them. It will take political courage,... foresight, and coordination.
Interview

War and peace: Evolving challenges and strategies in the US military

– Five experts describe the technological, environmental, and other disruptions that are changing the way the US armed forces manage... conflicts and pursue peace initiatives.
Article

Five keys to digitizing aerospace and defense companies

– Most aerospace and defense companies have launched digital transformation efforts. Few of them are working out. Here’s how... to get better results.
Book Excerpt

More tooth, less tail: Getting beyond NATO’s 2 percent rule

– This excerpt from a new book published by Aspen Strategy Group offers a path to better and more meaningful metrics.
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