Operations

Solving operational challenges today, to create growth and resilience tomorrow

The most influential names in operations turn to us to transform their core business and build resilience. Throughout sectors and entire value chains, we help clients create Change that Matters, driving productivity powered by digital technologies and industry expertise.

How we help clients

Capital Projects & Infrastructure
Improving delivery of major capital projects and the use of capital assets

Operations Transformation
Unlocking the full potential of operations

Service Operations
Transforming customer experience, and enterprise efficiency and effectiveness

Manufacturing & Supply Chain
Creating a lasting impact in global manufacturing and supply-chain operations

Product Development & Procurement
Product and service design and transformation to capture the full value in your portfolio

Our Approach

We identify and capture opportunities for your organization to grow, whether that’s through reallocating resources to free up capital for investment, finding new sources of competitive advantage, or fully optimizing your portfolio of products and services. Through thoughtful application of new technologies and capabilities, we’ll help you build resilience into the entire operational value chain, increasing both flexibility and productivity at the same time.

Working on a global level, we apply an outstanding depth of expertise at an unprecedented scale. Our experts draw upon an unrivaled breadth of knowledge, research, proprietary tools, and thought leadership across entire categories and industries.

 
Whatever the challenge, you and your business come first. Our work is anchored in your strategy, and we take time to understand your organization and culture to deliver tangible results fast through practical, hands-on partnership. We focus on building your internal capabilities, so that, as well as unlocking new value today, you have the agility, processes, and skills you need to flourish in the future.

Featured video

McKinsey Operations

Learn more about our work and unique tools, solutions, and capabilities we bring to our client's toughest operations challenges.

2,500+

Operations experts worldwide

70%+

global Fortune 100 served

Blog Post

A new approach to digital procurement—Spend Intelligence by McKinsey
– The role of spend analytics and the procurement function is changing.
Article

Building resilient operations
– In the face of rising uncertainty, get ready for the unexpected. To build resilience, accelerate productivity improvement and... operational flexibility.
Collection

Zero-based productivity
ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.
See all insights

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Impact stories

A transformative experience for leading a transformation
– Giving senior leaders hands-on, digitally enhanced experience with lean management helps kick-start a transformation.

Working across functions, a company redesigns and improves a medical device
When colleagues from purchasing, marketing, engineering, and sales came together to see how their product stacked up against four... rivals, they were inspired to explore a number of innovations.

With design-to-value process, company innovates products, reduces costs
By redesigning a forklift truck, an equipment company reduces both manufacturing costs and the cost of operation, adding to customer... satisfaction.

Design-to-value exercise helps company innovate products, compete more effectively
An appliance company researched customer preferences related to household fans. They also conducted product teardowns of both... their own and competitors' products. Both exercises resulted in new fan designs that were less expensive and more appealing to customers.

By rethinking packaging, a company reduces production costs while enhancing brand
By analyzing the labeling, use of recycled materials and the shape of the bottle, a consumer goods company reduced the cost of... shampoo packaging while maintaining the brand image.

Our People

Katy George
Senior Partner, New Jersey
Leads the Operations Practice in North America, is a co-convener of the practice globally, and is a member of McKinsey’s the Shareholders...
Philipp Radtke
Senior Partner, Munich
Advises automotive manufacturers and suppliers, construction equipment makers, and other industrial producers as they improve...
Karel Eloot
Senior Partner, Shanghai
Focuses on industrial Internet of Things and digital transformation in the industrial sectors, particularly for companies in China
Joseph Tesvic
Senior Partner, Sydney
Leads McKinsey’s Asia-Pacific Operations Practice, working across industries and helping clients achieve results through operational,...
Xavier Costantini
Senior Partner, Santiago
Helps companies in highly complex industries achieve successful operational transformation, instilling lean methodologies and...
More people

Careers

Interested in a career in Operations?

A career within our Operations Practice offers the opportunity to work with the biggest companies in the world, on projects that transform their core business and build resilience for the future. We are continuously seeking the best talent at all levels and for all types of roles, and are particularly keen to talk to experienced professionals looking for their next challenge.
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Operations Excellence Program

To build the expertise of our own teams and to better support our clients, we established a competence center: the Operations Excellence Program (OEP), designed to build the expertise of new joiners and those in the early stages of their careers.
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About Us

Change that Matters

At McKinsey we’re driven to create Change that Matters. Learn what it means for you, and meet the people who create it.

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