Drive lasting improvement in performance and organizational health

Companies with healthy cultures outperform those that don’t. When change programs fail (as one in three do), the reason is typically related to people and culture. Fostering a healthy culture can be the ultimate competitive advantage in a world where business models are easily replicated. But many leaders don’t feel they have the ability to shift an organization’s deepest practices and beliefs in an effective, sustainable way.

Our holistic, rigorous approach delivers business value by building cultures of continuous improvement and shaping successful change programs. Deep expertise, data analytics, and a proven framework helps leaders more than double their odds of delivering successful change at scale. We set clear goals and determine how the organization can achieve them. We tap organizational networks to drive progress, and we make change personal—shifting mindsets and motivating new behaviors at the individual level. The result is a more future-proofed organization with a culture that can sustain superior performance.

What we do

Benchmark organizational health

We apply proprietary diagnostics for a fact-based measurement of health and use the results to identify the right path forward for an organization to align, execute, and renew faster than the competition.

Shift culture to boost performance

We make stronger performance sustainable by addressing individual and collective behaviors—including culture, mindsets, capabilities, and team and group dynamics—and implement interventions to build skills and shift mindsets.

Guide transformational change

We deliver far-reaching change efforts across five stages: setting aspirations, assessing readiness, architecting a portfolio of initiatives, actively managing the program, and supporting continuous improvement.

3X

total return to shareholders for companies with top quartile healthy cultures

3.8X

more likely to achieve successful transformation by engaging key influencers

18%

increase in EBITDA after one year of active work on organizational health initiatives

Featured Capabilities

Complementary to our expertise and knowledge, we offer proprietary analytics-powered digital solutions to manage performance and health with precision and support effective transformations.

Organizational Health Index: Applies analytical rigor to organizational health management by offering quantitative diagnostics and proven recipes for success, enabling the factors required to sustain long-term performance.

Inspire Individuals: Communicates organizational health priorities and helps accelerate behavior change across all levels of the organization by providing personalized content for each employee, real-time feedback for management, and continuous progress tracking for leadership.

Ability to Execute: Enables change at scale through a suite of foundational and functional capability-building programs that instill the necessary behaviors and mindsets to unlock an organization’s full potential.

Inclusion Assessment: Provides a data-driven approach to measure workplace inclusion and build targeted, actionable plans to reduce inequity.

Influencer: Identifies and engages key people at all levels within an organization to send targeted communications through informal networks, driving greater impact from culture and change programs.

Examples of our work

Rebuilding for a healthy organization

A global auto manufacturer was experiencing lagging performance and job losses while adjusting to new ownership. We helped design and drive a five-year change program that moved organizational health scores into the top quartile and allowed the company to hire more than 10,000 new employees.

Shifting mindsets to drive performance

The engineering and product development divisions at an industrial company faced competitive pressure on cost, innovation, and time to market. By shifting mindsets and pursuing talent development, we helped surpass performance aspirations, improving productivity by 15 percent and reducing product testing costs by 20 percent.

Cascading strategy and capabilities to capture value

After a health services company completed a challenging merger, we shaped a comprehensive three-year strategy that included building new capabilities across the organization and an operating model redesign. Within eight months, organizational health scores increased by 20 points and stock value rebounded.

Featured Experts

Carolyn Dewar
Senior Partner, San Francisco
Delivers large-scale performance-improvement programs that foster culture change and counsels senior executives making leadership...
Alexander DiLeonardo
Partner, Miami
Advises executives across industries on organization transformation; coleads our portfolio of digital and analytics tools to accelerate...
Chris Gagnon
Senior Partner, Austin
Coleads the Organization Practice globally and is head of McKinsey’s OrgSolutions group, helping clients organize in an integrated...
Arne Gast
Partner, Kuala Lumpur
Leads our Organization Practice across Asia–Pacific, bringing extensive global expertise in leadership development, organizational...
Rebecca Kaetzler
Partner, Frankfurt
Brings deep expertise in merger management and performance transformation to help executives manage culture, change, and organizational...
Rajesh Krishnan
Partner, New York
Leads enterprise-wide transformations efforts that focus on performance and health, helping organizations deliver lasting improvements...
Amadeo Di Lodovico
Senior Partner, Dubai
Serves leading companies in the energy, metals, and mining sectors on strategic topics, operational and organizational challenges,...
Mary Meaney
Senior Partner, Paris
Coleads the Organization Practice globally and is one of the leading experts in transformational change
Bill Schaninger
Senior Partner, Philadelphia
Designs and manages large-scale organizational transformations, strengthening business performance through enhanced culture, values,...
Yakov Sergienko
Senior Partner, Moscow
As global coleader of McKinsey's culture and change work, advises on organizational and innovations in digital- and advanced-analytics-driven...
Rob Theunissen
Partner, Amsterdam
Helps companies succeed in transformational change by defining new strategies, improving organizational health, promoting culture...
Brooke Weddle
Partner, Washington DC
Leads our OrgSolutions portfolio of assets and capabilities globally, helping executives drive transformational change and boost...

Featured Insights

Article

Organizing for the future: Nine keys to becoming a future-ready company

– To better organize for a postpandemic future, leaders should embrace nine imperatives that collectively explain who we are as an organization, how we operate, and how we grow.
Survey

The need for speed in the post-COVID-19 era—and how to achieve it

– Survey findings confirm that organizational speed is an essential ingredient for outperformance in times of unprecedented change, and point to three ways companies can gain speed for the longer term.
Podcast

The mass personalization of change: Large-scale impact, one individual at a time

– Here’s how technology, data, and human insight are transforming the way we enact change. Fast.
Article

How do we manage the change journey?

– To make change happen, you must generate the ownership and energy to execute the plan and change it on the fly.
Article - McKinsey Quarterly

Purpose: Shifting from why to how

– What is your company’s core reason for being, and where can you have a unique, positive impact on society? Now more than ever, you need good answers to these questions.
Article - McKinsey Quarterly

The yin and yang of organizational health

– Sustained performance over the long term and successful transformation in the near term require many of the same ingredients.

Featured Publication

Book

Beyond Performance 2.0: A Proven Approach to Leading Large-Scale Change

Beyond Performance 2.0 more than doubles your odds of successfully leading significant, sustainable change by applying equal levels of insight and rigor to the “hard” and “soft” elements that matter.