Telecommunications Operators

What we do

Commercial excellence optimization
Digital business building
Customer experience
Smart network capital expenditures and strategy
Transformation and restructuring

Impact stories

Validating 5G strategy through data analysis

Growing return on investment through end-to-end analytics

Improving customer experiences through agile

Automating the commercial engine

Featured experts

Wajih Abou-Zahr
Senior PartnerDubai
Brings deep experience in telecommunications, helping leading companies win market share, drive top-line growth, and transform...
Kim Baroudy
Senior PartnerCopenhagen
Kim is the managing partner for McKinsey’s Nordics office. He is also a leader in the Technology, Media & Telecommunications...
Marina Cigarini
Senior PartnerMexico City
As managing partner of McKinsey’s Mexico office, draws on deep expertise in digital, advanced analytics, and marketing and sales...
Guido Frisiani
Senior PartnerMilan
Supports leading technology, telecommunications, and media companies to shape strategies and capture growth opportunities in...
Brendan Gaffey
Senior PartnerDallas
Helps TMT clients to grow in size, value, capabilities, and influence
Ferry Grijpink
Helps telecom and media companies grow their businesses, shape new markets, and transform their organizations.
Eric Kutcher
Senior Partner and CFOBay Area
Brings engineering and enterprise technology expertise to help tech and industrial companies achieve full potential
Richard Lee
Senior PartnerSeoul
Works with leading technology, media, telecommunications, and private-equity clients to enable digital transformations that capture...
Alexandre Ménard
Senior PartnerParis
Alexandre coleads the Industry and Technology Practice in France.
Philipp Nattermann
Senior PartnerLondon
Works extensively with telecommunications and media companies on addressing the challenges arising out of market transition to...
Pallav Jain
Senior PartnerAtlanta
Helps leading telecom and high-tech companies drive performance by leveraging big data and analytics
Yael Taqqu
Senior Partner and Managing PartnerNew York
Advises senior leaders and drives innovation and go-to-market performance for leading companies in the telecommunications, technology,...
Andrea Travasoni
Senior PartnerMilan
Trusted by telcos, media, and tech companies for his expertise in building integrated digital strategies

Featured Insights

Close up of a hand touching a digital tablet near a 5G communications tower

Tech talent in transition: Seven technology trends reshaping telcos

Abstract 3D representation of artificial intelligence: a stylized silhouette of a head with a pixelated brain placed atop a cell phone, surrounded by a network emanating from the head.
Why AI-enabled customer service is key to scaling telco personalization
Close-Up of Paper Airplane Direction, Business and concept, Rating, Expertise, Success, different thinking, Concept, think differently - stock illustration
What separates B2B GTM outperformers in tech and telecom
Communications tower in Frankfurt - stock photo
Delayering: An organizational overhaul for growing Europe’s telcos
Cloud data center
Investing in the rising data center economy

Connect with our Technology, Media & Telecommunications Practice