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Technology Infrastructure

Attaining growth amid unprecedented disruption
The pace of disruption in enterprise IT is rapid and poised to accelerate, touching nearly every area of the sector, from servers and security to storage and software development. Similarly, the needs of enterprise customers are changing quickly as the shift to the public cloud fuels the adoption of other new technologies and drives internal innovation.
These widespread changes require technology infrastructure providers to reinvent themselves to win in the cloud era. We help companies respond to this widescale disruption, adapt to the value shifts from hardware to software, build new capabilities, and transform portfolios to generate new sources of growth.

What we do

Business-model transition

Enterprise-wide transformation for the software and subscription era

Product management and development

Modernize product-development organizations

Go-to-market transformation

Optimize sales model, sales-team effectiveness, and partner ecosystem

Customer success and experience

Reinvent sales and services for subscription businesses

Pricing excellence

Improve pricing, discount management, and offering design

Channel modernization

Design and build channel capabilities for the subscription era

Impact story

Strengthening the product-manager workforce

We helped a high-tech company elevate the skills and impact of its 300-person product organization through a three-month capability-building program that encompassed learning forums, online modules, executive coaching, and on-the-job learning.


of the top 10 enterprise-hardware manufacturers


subscription transformations


customer-success projects

Featured capabilities

Software Product Management & Development

We offer proprietary frameworks, benchmarks and talent development programs to help clients build best-in-class software product and development organizations.

Journey Analytics

Journey Analytics identifies opportunities for companies to improve the end-to-end customer journey substantially.

Featured experts

Himanshu Agarwal
Partner, New York
Helps high-tech companies, financial institutions, and healthcare companies realize business value through technological transformation...
Bertil Chappuis
Senior Partner, Silicon Valley
Brings deep high tech industry expertise to help clients drive performance, with a focus on go-to-market initiatives
Vikash Daga
Senior Partner, Gurugram
Leads McKinsey's Marketing & Sales Practice in India. Brings deep expertise in marketing & sales transformations, digital and...
Arul Elumalai
Partner, Silicon Valley
Brings hands-on technology-industry experience to help companies across industries build new businesses and harness the growth...
Martin Harrysson
Partner, Silicon Valley
Draws on expertise in software development and digital strategy to help high-tech and industrial companies innovate the customer...
Michael Kiermaier
Partner, Seattle
Brings extensive knowledge on go-to-market, pricing, and subscription transformations to help software and technology organizations...
Eric Kutcher
Senior Partner, Silicon Valley
Leads McKinsey’s global High Tech, Media & Entertainment, and Telecommunications Practices, bringing engineering and enterprise...
Mitra Mahdavian
Partner, Silicon Valley
Mitra is a leader in McKinsey’s Digital and Marketing & Sales Practices, supporting high-tech companies on growth and go-to-market...
Lareina Yee
Senior Partner, San Francisco
Leads McKinsey’s global technology hardware and services work, advising high-tech, media, and industrial companies on innovative...

Featured insights


New demand, new markets: What edge computing means for hardware companies

– With over 100 edge use cases identified, the fast-growing need to power connected devices demands a custom response from vendors.

How high-tech suppliers are responding to the hyperscaler opportunity

– To win in the hyperscaler market, tech vendors must take an entirely new approach.

Public cloud in China: Big challenges, big upside

– A recent McKinsey survey provides new insight into the promising public-cloud market in China.

Subscription myth busters: What it takes to shift to a recurring-revenue model for hardware and software

– The benefits of moving to flexible subscription pricing are closer than they appear, but common misconceptions hold companies... back.

Ten trends redefining enterprise IT infrastructure

– The IT infrastructure landscape is evolving rapidly. What will it look like in 2020?

Related practices

Marketing & Sales

Learn how we help companies across industries and geographies strengthen their marketing capabilities. We advise them on digital processes, analytics, pricing, channel and sales management, and branding.

McKinsey Design

Read about how we spot opportunities in unmet customer needs, invent breakthrough concepts, and make organizations more innovative and agile.

Connect with our Technology, Media & Telecommunications Practice