Drive lasting improvement in performance and organizational health

Companies with healthy cultures outperform those that don’t. When change programs fail (as one in three do), the reason is typically related to people and culture. Fostering a healthy culture can be the ultimate competitive advantage in a world where business models are easily replicated. But many leaders don’t feel they have the ability to shift an organization’s deepest practices and beliefs in an effective, sustainable way.

Our holistic, rigorous approach delivers business value by building cultures of continuous improvement and shaping successful change programs. Deep expertise, data analytics, and a proven framework helps leaders more than double their odds of delivering successful change at scale. We set clear goals and determine how the organization can achieve them. We tap organizational networks to drive progress, and we make change personal—shifting mindsets and motivating new behaviors at the individual level. The result is a more future-proofed organization with a culture that can sustain superior performance.

What we do

Benchmark organizational health

We apply proprietary diagnostics for a fact-based measurement of health and use the results to identify the right path forward for an organization to align, execute, and renew faster than the competition.

Shift culture to boost performance

We make stronger performance sustainable by addressing individual and collective behaviors—including culture, mindsets, capabilities, and team and group dynamics—and implement interventions to build skills and shift mindsets.

Guide transformational change

We deliver far-reaching change efforts across five stages: setting aspirations, assessing readiness, architecting a portfolio of initiatives, actively managing the program, and supporting continuous improvement.

3X

total return to shareholders

for companies with top quartile healthy cultures

3.8X

more likely

to achieve successful transformation by engaging key influencers

18%

increase in EBITDA

after one year of active work on organizational health initiatives

Featured Capabilities

Complementary to our expertise and knowledge, we offer proprietary analytics-powered digital solutions to manage performance and health with precision and support effective transformations.

Organizational Health Index: Applies analytical rigor to organizational health management by offering quantitative diagnostics and proven recipes for success, enabling the factors required to sustain long-term performance.

Inspire Individuals: Communicates organizational health priorities and helps accelerate behavior change across all levels of the organization by providing personalized content for each employee, real-time feedback for management, and continuous progress tracking for leadership.

Ability to Execute: Enables change at scale through a suite of foundational and functional capability-building programs that instill the necessary behaviors and mindsets to unlock an organization’s full potential.

Inclusion Assessment: Provides a data-driven approach to measure workplace inclusion and build targeted, actionable plans to reduce inequity.

Influencer: Identifies and engages key people at all levels within an organization to send targeted communications through informal networks, driving greater impact from culture and change programs.

Examples of our work

Rebuilding for a healthy organization

A global auto manufacturer was experiencing lagging performance and job losses while adjusting to new ownership. We helped design and drive a five-year change program that moved organizational health scores into the top quartile and allowed the company to hire more than 10,000 new employees.

Shifting mindsets to drive performance

The engineering and product development divisions at an industrial company faced competitive pressure on cost, innovation, and time to market. By shifting mindsets and pursuing talent development, we helped surpass performance aspirations, improving productivity by 15 percent and reducing product testing costs by 20 percent.

Cascading strategy and capabilities to capture value

After a health services company completed a challenging merger, we shaped a comprehensive three-year strategy that included building new capabilities across the organization and an operating model redesign. Within eight months, organizational health scores increased by 20 points and stock value rebounded.

Featured Experts

Carolyn Dewar
Senior Partner, Bay Area
Delivers large-scale performance-improvement programs that foster culture change and counsels senior executives making leadership...
Ben Fletcher
Senior Partner, Sydney
Brings deep expertise in commercial transformation topics, including strategic marketing and marketing & sales organisation design
Chris Gagnon
Senior Partner, Austin
Leads our portfolio of digital solutions for the People & Organizational Performance Practice and delivers sustained performance...
Arne Gast
Senior Partner, Amsterdam
Offers extensive global expertise in leadership development, organizational design, talent management, and transformational change
Rebecca Kaetzler
Partner, Frankfurt
Brings deep expertise in merger management and performance transformation to help executives manage culture, change, and organizational...
Rajesh Krishnan
Partner, New York
Leads enterprise-wide transformations efforts that focus on performance and health, helping organizations deliver lasting improvements...
Amadeo Di Lodovico
Senior Partner, Dubai
Serves leading companies in the energy, metals, and mining sectors on strategic topics, operational and organizational challenges,...
John C. W. Parsons
Partner, Calgary
Transforms large industrial sites and organizations by implementing the latest performance-based approaches and leveraging the...
Bill Schaninger
Senior Partner, Philadelphia
Designs and manages large-scale organizational transformations, strengthening business performance through enhanced culture, values,...
Yakov Sergienko
Managing Partner, Russia and CIS, Moscow
As global coleader of McKinsey's culture and change work, advises on organizational and innovations in digital- and advanced-analytics-driven...
Brooke Weddle
Partner, Washington DC
Drives lasting change at scale for global organizations through digital transformation, operating-model redesign, enterprise agility,...

Featured Insights

Podcast

Culture in the hybrid workplace

– Hybrid work is happening. Your culture will need to catch up—fast.
Article

Help your employees find purpose—or watch them leave

– Employees expect their jobs to bring a significant sense of purpose to their lives. Employers need to help meet this need, or be prepared to lose talent to companies that will.
Article

Organizing for the future: Nine keys to becoming a future-ready company

– To better organize for a postpandemic future, leaders should embrace nine imperatives that collectively explain who we are as an organization, how we operate, and how we grow.
Podcast

The mass personalization of change: Large-scale impact, one individual at a time

– Here’s how technology, data, and human insight are transforming the way we enact change. Fast.
Article

How do we manage the change journey?

– To make change happen, you must generate the ownership and energy to execute the plan and change it on the fly.
Article - McKinsey Quarterly

The yin and yang of organizational health

– Sustained performance over the long term and successful transformation in the near term require many of the same ingredients.

Featured Publication

Book

Beyond Performance 2.0: A Proven Approach to Leading Large-Scale Change

Beyond Performance 2.0 more than doubles your odds of successfully leading significant, sustainable change by applying equal levels of insight and rigor to the “hard” and “soft” elements that matter.

Connect with our People & Organizational Performance Practice