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Build a digital culture

Digital Organization

As they start their digital journey, every company must answer the question: How do I set up my organization for a digital transformation?

We set out to answer our clients’ most pressing questions about the organizational elements of a digital transformation:


What is the right organizational structure for a digital transformation or business?


Which leaders should “own” digital (for example, do I need a Chief Digital Officer)?


What cultural mind-sets are important in a digital transformation, and how can I build them?

Operating model

How do I set up my teams’ operating model to be more agile?

Talent and skills

What digital talent do I need and how should my HR processes be different for this population?

Sequencing the journey

How do I get started on the digital organizational change process? How fast should I move? When are the most challenging phases?

Leaders are moving quickly to build digital organizations that add real value to their business. Hallmarks of their success include:

  • designing a digital organizational structure that aligns closely with
    1. their overall digital strategy and
    2. how they expect to capture value from digital
  • appointing digital leaders who lead like venture capitalists or growth equity investors, rather than traditional hierarchical leaders; release significant control to teams; and manage progress on monthly or quarterly key performance indicators
  • embedding a specific set of agile management practices fundamental to driving performance and health across the organization; companies that can achieve both speed and stability will win
  • strategically acquiring and promoting digital talent and leadership, defining new career paths based on experiences (not necessarily managing or traditional hierarchy), and valuing autonomy and purpose, not just compensation

Enterprise Agility

Adopt more agile ways of working across the entire organization