Alex is a senior partner with the firm’s Chicago office and coleads QuantumBlack, AI by McKinsey, globally. He helps companies transform by deploying digital and data and analytics solutions and ensuring these solutions go from pilot to full-scale adoption and scaling.
He passionately embeds change management and capability building as core elements to every transformation to ensure sustainable and step-change improvements in growth, effectiveness, cost, and customer experience.
In his more than 20 years with McKinsey, Alex has advised clients on several topics, including strategy, digital and analytics, enterprise transformation, service operations, distribution, end-to-end customer journeys, technology, risk assessment, warranty and claims, marketing, and cost.
Examples of Alex’s recent client work include the following:
- leading an effort to reimagine the homeowner insurance market, using analytics and digital to improve the customer experience, cycle time, and growth, and fully deploying all solutions to nearly 2,000 outbound customer-care agents
- leading an analytics and operations transformation to improve product quality, warranty costs, customer experience, and market share for a Fortune-200 heavy industrial company, and deploying the solutions to approximately 500 customer-facing sales and service representatives who utilize the analytic insights daily
- working with a leading life insurer on a holistic enterprise transformation that included developing a multiyear strategy, reimagining and digitizing the core customer end-to-end journeys through analytics, and instituting a growth-and-operations frontline transformation to double earnings within five years
- leading a frontline sales and analytics transformation from pilot to a national launch with frontline capability building and performance management of more than 2000 field and inside-sales agents, resulting in increased sales and margins
Outside of work, Alex enjoys spending time with his wife and three children. He is a member of the board of trustees of Shedd Aquarium in Chicago, and a member of the Council of Governors of the American India Foundation. Also, he is a guest mentor for innovative technology startups who are accepted into the Creative Destruction Lab program at the University of Wisconsin-Madison.