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Alex Singla

Senior Partner, Chicago
Leads McKinsey’s client service and knowledge agenda globally for the Service Operations practice; advises leading financial institutions on topics ranging from strategy to distribution, and from IT to organization

About Alex

Alex leads McKinsey’s global Service Operations Practice, which helps clients transform their customer experience, digital and advanced analytics capabilities, frontline and sales effectiveness, and business support functions—to achieve step-change improvements in effectiveness, cost and profitability.

With deep experience in serving major financial institutions, Alex also leads our Financial Services Practice in the Midwest region and is a core leader in the Insurance Practice in the Americas. Over his 18 years with McKinsey, he has advised insurers, banks and other financial institutions on topics including service operations, end-to-end customer journeys, enterprise strategy, technology, digital, advanced analytics, distribution, underwriting, claims, marketing, and cost.

His recent experience includes:

  • working with a leading financial-services institution to develop a digital and advanced analytics strategy, including a 3-year roadmap with technology implications
  • working with a major financial institution to shape a comprehensive front-line transformation program to achieve industry-leading customer experience, employee engagement, efficiency, and growth performance
  • supporting a large insurer to develop a comprehensive distribution strategy concentrating on small business, middle market, and specialty products across both independent-agent and broker distribution channels
  • helping a major multiline insurer optimize marketing spend across media, channels, and products
  • leading the development of a comprehensive data-monetization and analytics-based growth strategy for a major financial institution

Alex is a Certified Public Accountant (CPA). He is an active supporter of the American India Foundation (AIF), and serves on the Board of Trustees of the John G. Shedd Aquarium in Chicago.


From touchpoints to journeys: Seeing the world as customers do,” McKinsey & Company, March 2016

Published work

The next-generation operating model for the digital world,” McKinsey & Company, March 2017

Building a culture of continuous improvement in insurance” (PDF-1.4 MB), McKinsey & Company, April 2015

Past experience

Arthur Andersen LLP


University of Chicago Booth School of Business
MBA, strategy, finance, and entrepreneurship

University of Illinois, Urbana
BS, finance and accounting