Insights on Healthcare Systems & Services

Read McKinsey's latest insights on the changes that matter most for navigating the future of healthcare.

Provider Insights | Payer Insights | Healthcare Services & Technology Insights | Behavioral Health Insights | Consumer Health Insights | Public Health Insights

Business Building in Healthcare


Overcoming the cost of healthcare transformation through partnerships

– Players are adapting to the evolving healthcare landscape by using a range of partnership models—beyond M&A—to... create value. Anticipating and avoiding five common mistakes can be key for success.

Leap to the future of healthcare: Reinvent through business building

– In a post-COVID-19 era, healthcare executives are preparing to reinvent their businesses.

Moving digital health forward: Lessons on business building

– Building a successful digital health business involves several strategic steps, as illustrated through the lens of six digital... health start-ups.

The future of healthcare: Value creation through next-generation business models

– While the consumption of healthcare services will likely continue to grow, it is unclear that industry profit pools will expand... over the next three years given the impact of the COVID-19 pandemic. Healthcare players who develop new and innovative business models will create disproportionate value in this environment, even as they face long-term challenges.

Featured Insights


The gathering storm: An opportunity to reorder the healthcare industry

– Leaders will redesign their organizations for speed, accelerate productivity improvements, reshape their portfolio and innovate new business models, and reallocate constrained resources.

The gathering storm: The affordability challenge of endemic COVID-19

– Even as the acute threat to lives from the COVID-19 pandemic recedes, the ongoing challenges for the healthcare industry will... persist.

The gathering storm: The transformative impact of inflation on the healthcare sector

– Inflation is at record highs and is now blowing through healthcare.

The gathering storm: The uncertain future of US healthcare

– Forces are acting to challenge affordability and access in healthcare and threatening the industry’s economic outlook. At-scale... innovation is key to filling the gaps.

The gathering storm in US healthcare: How leaders can respond and thrive

– Forces are converging to challenge healthcare affordability and access, and industry economics. Opportunities abound for leaders... to drive rapid, at-scale innovation to usher in a brighter future.

Featured collections


The gathering storm in US healthcare

The headwinds facing the healthcare sector in the United States are threatening affordability, access, and industry economics.... But behind the dark clouds lies a silver lining of opportunity and innovation.

McKinsey on Healthcare: Perspectives on the pandemic

– Since early 2020, the healthcare industry has been on the frontlines of seeking solutions for COVID-19.

McKinsey on Healthcare Podcast

A new series of podcasts around transforming healthcare

Our conversations


Meeting the member where they are: What is the future of health equity?

– A conversation about addressing the well-being of underserved patient populations and ensuring zip codes are not a key predictor... of health outcomes.

Aging reframed: Seeing aging as an opportunity in healthcare

– An inspiring conversation about aging, women in leadership, and the chance to change the narrative on old age.

Health equity: Activating meaningful change

– The COVID-19 pandemic has highlighted longstanding health and social inequities in healthcare and raised the urgent question of... how health equity can be achieved.

Nurses and the Great Attrition

– A recent McKinsey survey found that more than 30 percent of nurses are thinking of leaving direct patient care. What can be done... to inspire them to stay?

Provider Insights


Improving pediatrician well-being and career satisfaction

– Many pediatricians say they are facing burnout. Here’s what hospitals and other health systems can do to help.

Optimizing health system supply chain performance

– COVID-19 required health systems to lean on their supply chain functions more than ever before, highlighting the function’s... importance and opportunities to improve its performance and strategic value.

How providers are meeting patients’ basic needs—and where they could do more

– Providers play an important role in addressing social determinants of health for patients and employees. While most understand... this imperative, more coordination is likely needed to scale efforts and impact.

Around the world, nurses say meaningful work keeps them going

– While some surveyed nurses said they plan to leave direct patient care, the effects of COVID-19 on the nursing workforce may be... leveling off.

Payer Insights


Medicare Advantage Star ratings may decline with new methodology

– Impending changes to the methodology used to calculate Medicare Advantage Star ratings could make it difficult for highly rated... plans to retain those ratings in 2023 and 2024.

Insights into the 2022 individual health insurance market

– In this report, McKinsey’s Center for US Health System Reform shares its analysis of the individual health insurance market... and outlines trends in products, plans, and prices from 2014 to 2022.

Employers look to expand health benefits while managing medical costs

– A survey of US employers reveals their strategies and approaches for designing appealing health benefits packages and managing... costs.

What Medicare Advantage members want from their onboarding experience

– Medicare Advantage payers that apply the results of a recent survey to improve the onboarding experience could reap benefits such... as improved health outcomes for beneficiaries and reduced churn.

Healthcare Services & Technology Insights


What payers and providers can learn from successful cloud transformations in other industries

– Cloud transformations can create value, but requires engagement from the entire healthcare organization.

How AI helps identify preventable emergency health visits

– Using AI on claims and other data sets can help identify those potentially needing care.

How healthcare services and technology companies can boost productivity with data and analytics

– Building data and analytics capabilities can help them take advantage of robust growth in outsourced health services.

The future of healthcare: Value creation through next-generation business models

– While the consumption of healthcare services will likely continue to grow, it is unclear that industry profit pools will expand... over the next three years given the impact of the COVID-19 pandemic. Healthcare players who develop new and innovative business models will create disproportionate value in this environment, even as they face long-term challenges.

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Behavioral Health Insights


How affordable is mental healthcare? The long-term impact on financial health

– Those who report mental illness have disproportionately faced economic disadvantages and report greater financial stress.

COVID-19 and burnout are straining the mental health of employed parents

– Employed parents cite apathy and fatigue in new survey.

How employers can improve their approach to mental health at work

– Employers benefit when they help employees to prioritize mental wellness, thereby reducing the stigma of mental-health issues,... addressing disparities in their incidence and treatment, and providing support through formal structures and programs.
Article - McKinsey Quarterly

Overcoming stigma: Three strategies toward better mental health in the workplace

– Employees are worried about their mental health as they return to the workplace after the COVID-19 pandemic. Stigma can exacerbate... their concerns, but employers can thwart its impact.

Consumer Health Insights


Still feeling good: The US wellness market continues to boom

– Our research shows continued growth of consumer interest in health and wellness, with persistent gaps in certain areas presenting... exciting opportunities for companies to serve unmet consumer needs.

What Black and Latino consumers want healthcare stakeholders to know

– Understanding consumer behavior and attitude drivers may help stakeholders improve health outcomes and experiences for Black and... Latino patients.

Consumer Health Insights: How respondents are adapting to the “new normal”

– American consumers are navigating a “new normal” of living with COVID-19, embracing at-home testing and the added... convenience of virtual care, and seeking new options for how and where they conduct work, according to the latest consumer healthcare insights survey.

Who’s left? Engaging the remaining hesitant consumers on COVID-19 vaccine adoption

– While more Americans receive and show openness to receiving the COVID-19 vaccine, concerns persist among guardians of children... and other cautious segments.

Public Health Insights


A data-driven approach to addressing COVID-19 vaccine uptake in Africa

– To help improve COVID-19 vaccination rates across Africa, stakeholders may consider improving research efforts to gain a better... understanding of barriers and drivers behind population vaccine uptake.

As more Americans ask for public aid, could integrated benefits help?

– Public-health and human-services programs help more than 100 million Americans. States that better integrate these programs could... increase access, improve outcomes, and reduce costs.

Africa’s plan for a continent-wide pandemic recovery

– Dr. John Nkengasong, director of Africa Centres for Disease Control and Prevention (Africa CDC), explains what’s needed... to tackle COVID-19 across the continent.

Finding solidarity in an effort to vaccinate the world

– Dr. Seth Berkley, CEO of Gavi, the Vaccine Alliance, strengthens ties with partners to help increase global immunity in the context... of COVID-19.

More Insights


Pandemic to endemic: Where do US public-health systems go from here?

– As COVID-19 moves from a pandemic to an endemic disease in the United States, the country could take the opportunity to create... stronger, more equitable public-health systems.
Podcast - McKinsey Health Institute

Beyond burnout: What helps—and what doesn’t

– Despite leaders’ best efforts, worldwide burnout persists. New research reveals why—and how to help employees begin... to thrive again.
Article - McKinsey Health Institute

Heat waves, the war in Ukraine, and stigma: Gen Z’s perspectives on mental health

– A new McKinsey Health Institute survey finds that Gen Z may have higher levels of perceived stigma compared with other generations,... but they may be more accepting of people with mental illnesses.
Executive Briefing

Should I stay, or should I go? Australia’s nurse retention dilemma

– One-fifth of Australia’s registered nurses say they intend to leave their current role in the next year. Avoiding major... staff shortages will likely require targeted interventions from stakeholders.

A biotech survival kit for a challenging public-market environment

– After a decade of plenty, biotechs are grappling with a challenging market. To emerge strongly, they can streamline R&D and... G&A expenses, evaluate new financing options, and consider mergers with other biotechs.

The Next Normal – Could this be a glimpse into life in the 2030s?

– We asked business leaders and McKinsey experts to envision the future of their respective industries. Explore this interactive... for some of their more evocative (and provocative) predictions, from outer-space hotels and gamified movies to car subscriptions and ‘smart’ mannequins.

Tracking public-health outcomes across the United States

– Explore health outcomes, access to care, and health risks management with the United States of Health Dashboard.

Three imperatives for R&D in biosimilars

– The biosimilars market is poised to grow over the next decade. Here’s how companies can accelerate time to market, reduce... R&D costs, and improve productivity.

India as a pharma innovation hub: An interview with Dr. Reddy’s G. V. Prasad

– The cochairman and managing director of the pharma multinational believes India’s competence in new biology, clinical development,... and chemistry will increase its global competitiveness.

Lessons in leadership: Using data to drive public-health decisions

– Mehnaz Mustafa spearheaded the creation of an innovative public-health data and analytics hub to inform New Jersey’s COVID-19... response, advance health equity, and tackle public-health challenges.

When will the COVID-19 pandemic end?

– Europe and the United States have entered the endemic stage of the COVID-19 outbreak: the virus is widespread, is significantly... less fatal than it was in 2020, and is spurring only limited changes in public behavior. These endemic conditions are likely to continue through the summer and autumn, unless and until immunity-evading new variants emerge. As immunity wanes, however, the next stage remains highly uncertain. In this update, we discuss the outlook, the current and potential future use of boosters and therapeutics, and the shifts in response strategies to the COVID-19 crisis around the world. We also introduce the McKinsey COVID-19 Immunity Index—a tool for understanding a community’s current level of risk from the disease.
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