Insights on Healthcare Systems & Services

Immediate COVID-19 resources


COVID-19 vaccine: Are US consumers ready?

– While details of COVID-19 vaccine administration are still pending, healthcare stakeholders may want to consider their long-term... plans for consumer engagement in immunization. Here, we discuss the latest insights on US consumers’ reported acceptance of COVID-19 vaccination and considerations for healthcare leaders.

The COVID-19 vaccines are here: What comes next?

– Countries must prepare now for the largest simultaneous global public-health initiative ever undertaken.

When will the COVID-19 pandemic end?

– Our November 23 update takes on the questions raised by recent news: When will vaccines be available? And is the end of COVID-19... nearer?

The future of healthcare: Value creation through next-generation business models

– While the consumption of healthcare services will likely continue to grow, it is unclear that industry profit pools will expand over the next three years given the impact of the COVID-19 pandemic. Healthcare players who develop new and innovative business models will create disproportionate value in this environment, even as they face long-term challenges.

Rebuilding clinician mental health and well-being after COVID-19

– The pandemic has exacerbated existing issues around the mental health of healthcare workers. Providers can learn from other industries... to develop an integrated framework promoting overall well-being.

COVID-19 and behavioral health: Consequences for companies and employees

– The pandemic is exacerbating the US behavioral-health crisis, with stress, social isolation, and unemployment fueling up to $140... billion in added spending. A holistic approach to healthcare can help.

Challenges emerge for the US healthcare system as COVID-19 cases rise

– Recent COVID-19 trends suggest demand for care in the coming months may be higher and more widespread than at any point in the... pandemic, while providers are also facing intensified capacity, supply, and workforce challenges.

Cutting through the COVID-19 surgical backlog

– COVID-19 has caused the deferral of millions of elective procedures, resulting in a potential backlog of case volume.

McKinsey on Healthcare: 2020 Year in Review

– Amid enormous challenges facing every facet of the healthcare industry in a COVID-19 era, steps have been taken to mitigate the crisis and create positive change.

Center for US Health System Reform

Our in-house source on health policies, the Center undertakes original research and develops tools to help navigate an ever-changing policy and healthcare landscape.

Our conversations


The shift to virtual and home care: An interview with Annie Lamont

– Holistic healthcare, virtual care, and the integration of mental-health care and primary care are among the trends the COVID-19... crisis moved ahead of schedule. Annie Lamont is keeping tabs on them all.
Interview - McKinsey Quarterly

Using ecosystems to reach higher: An interview with the co-CEO of Ping An

– Expect digital to further blur industry lines, supercharge scalability, and loosen geographical restraints for professional services,... says Jessica Tan.

Building a healthcare ecosystem in India: A conversation with Shobana Kamineni

– The COVID-19 pandemic led to public-private partnerships that reflect the evolving nature of healthcare.

‘Making a big company feel small’: An interview with HCA Healthcare CEO Sam Hazen

– Protecting lives and livelihoods and ensuring stability remain the two main objectives for a large healthcare provider.

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COVID-19 vaccines meet 100 million uncertain Americans

– More than 100 million Americans are uncertain about vaccination. Public- and private-sector leaders can take action to support... adoption, including incremental investment in the range of $10 billion.
Article - McKinsey Quarterly

Mental health in the workplace: The coming revolution

– Employees are in need and are demanding better coverage. Here’s how leading companies get mental health coverage right.

Strong minds, strong futures: Behavioral health for the next generation

– Public and private institutions can play an important role in addressing behavioral healthcare needs early and holistically.

Five ways to design a better mental-health future for a stressed-out workforce

– Almost 41 percent of Americans struggle with mental-health issues stemming from the COVID-19 pandemic, but many companies remain... ill equipped to address the problem.

New Stars ratings for Medicare Advantage prioritize customer experiences

– Although customer experience measures have been a component of Stars ratings for years, health plans have not been as successful... in improving their customer experience compared to other industries.
Article - McKinsey Global Institute

How prioritizing health is a prescription for US prosperity

– As the United States rebuilds its economy in the wake of the pandemic, investing in health can lead the way.

Winter is coming: What’s next in COVID-19 testing

– The upcoming flu season in the Northern Hemisphere is expected to increase demand for COVID-19 testing. Decision makers may ask:... Will there be enough flexible testing capacity to respond to global demand and avoid second lockdowns?

An optimistic scenario for the US response to COVID-19

– Much would need to happen, but returning the country to something that approaches stability by next summer may be possible.

Zero-based budgeting for health plans: Dealing with uncertainty ahead

– Zero-based budgeting may be the right recipe to deal with the cost control and flexibility needed in next year’s budgets.

Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights

– Healthcare stakeholders on the front lines of the COVID-19 pandemic must understand not only the disease itself, but also consumers’... questions, concerns, and behaviors. Our recent rapid-research effort in the US provides some early insights.

Walking out of the hospital: The continued rise of ambulatory care and how to take advantage of it

– Ambulatory care is one of the fastest-growing and highest-margin segments of the healthcare industry. Analyzing variations in... Commercial claims data and doctor surveys shows that significant growth potential remains. While many health systems have benefited from investing ahead of this trend, significant opportunity remains to be captured.
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