Insights on Healthcare Systems & Services

Immediate COVID-19 resources


Getting to work: Employers’ role in COVID-19 vaccination

– Employers can consider a set of actions that supports COVID-19-vaccine adoption among employees by building conviction and making... vaccination as convenient and “costless” as possible.

All in the mix: Why US COVID-19 cases rose and fell, and what comes next

– Some people get out and about more than others. That might be a key and overlooked factor in recent declines in US COVID-19 case... counts—and could have implications as society reopens.

When will the COVID-19 pandemic end?

– This article updates our perspectives on when the coronavirus pandemic will end to reflect the latest information on vaccine rollout,... variants of concern, and disease progression. In the United Kingdom and the United States, we see progress toward a transition to normalcy during the second quarter of 2021. The new wave of cases in the European Union means that a similar transition is likely to come later there, in the late second or third quarter. Improved vaccine availability makes herd immunity most likely in the third quarter for the United Kingdom and the United States and in the fourth quarter for the European Union, but risks threaten that timeline. The timeline in other countries will depend on seven crucial variables. And when herd immunity is reached, the risks will not vanish; herd immunity may prove temporary or be limited to regions in a country.

Business building in healthcare


Leap to the future of healthcare: Reinvent through business building

– In a post-COVID-19 era, healthcare executives are preparing to reinvent their businesses.

The future of healthcare: Value creation through next-generation business models

– While the consumption of healthcare services will likely continue to grow, it is unclear that industry profit pools will expand... over the next three years given the impact of the COVID-19 pandemic. Healthcare players who develop new and innovative business models will create disproportionate value in this environment, even as they face long-term challenges.
Article - McKinsey Quarterly

Why business building is the new priority for growth

– It can help companies diversify their revenues and keep pace with shifting customers and markets. But incumbents often lack the... skills they need.

The great acceleration in healthcare: Six trends to heed

– Next generation care management, health for all, consolidated care delivery, and reform efforts are among the trends that may... shape healthcare in the years ahead.

Featured Insights


National surveys reveal disconnect between employees and employers around mental health need

– National surveys of employers and employees provide insights into mental health needs of the US workforce and how employers can best address them.

Genomic sequencing: A vital tool in combatting the pandemic

– As variants of the COVID-19 virus emerge, genomic sequencing could help boost the public health response and provide the impetus... to create value for future crises.

COVID-19 Consumer Healthcare Insights: What 2021 may hold

– As COVID-19 vaccination rates grow, more Americans are planning on how to resume activities that include get-togethers and eating... outdoors.

The rapid evolution of the payer Chief Medical Officer

– The payer CMO has moved from a physician executive to strategic business partner. Organizations that embrace this expanded and... diversified role for the CMO can create sustained competitive advantage and unlock significant value for the enterprise and its stakeholders.

COVID-19 and rural communities: Protecting rural lives and health

– Near-term actions can help rural communities as they manage the pandemic on three fronts: treating serious COVID-19 cases, curbing... further spread of the virus, and addressing mental health and social needs.

Featured collections


Coronavirus vaccines progress: What’s next?

The rapid development of the COVID-19 vaccines is having a profound effect on the world. This collection takes a closer look at... the development, rollout and future of vaccines.

McKinsey on Healthcare: 2020 Year in Review

– Amid enormous challenges facing every facet of the healthcare industry in a COVID-19 era, steps have been taken to mitigate the... crisis and create positive change.

Our conversations


The shift to virtual and home care: An interview with Annie Lamont

– Holistic healthcare, virtual care, and the integration of mental-health care and primary care are among the trends the COVID-19... crisis moved ahead of schedule. Annie Lamont is keeping tabs on them all.
Interview - McKinsey Quarterly

Using ecosystems to reach higher: An interview with the co-CEO of Ping An

– Expect digital to further blur industry lines, supercharge scalability, and loosen geographical restraints for professional services,... says Jessica Tan.

Building a healthcare ecosystem in India: A conversation with Shobana Kamineni

– The COVID-19 pandemic led to public-private partnerships that reflect the evolving nature of healthcare.

‘Making a big company feel small’: An interview with HCA Healthcare CEO Sam Hazen

– Protecting lives and livelihoods and ensuring stability remain the two main objectives for a large healthcare provider.

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Getting to work: Employers’ role in COVID-19 vaccination

– Employers can consider a set of actions that supports COVID-19-vaccine adoption among employees by building conviction and making... vaccination as convenient and “costless” as possible.

How AI helps identify preventable emergency health visits

– Using AI on claims and other data sets can help identify those potentially needing care.

Insights on utilization of behavioral health services in the context of COVID-19

– Behavioral health needs have increased since the pandemic began even as the use of behavioral health services has decreased.
Interactive - McKinsey Quarterly

Five Fifty: Breaking through in health

– Scientific innovation can speed effective responses to future pandemics and health crises. Here are ten promising innovations.

Unlocking whole person care through behavioral health

– The public, private, and social sectors can all play a role in improving access and outcomes for those with behavioral health... conditions.

On pins and needles: Tracking COVID-19 vaccines and therapeutics

– Key stakeholders will need to continue to monitor and adapt to new data and new variants emerging across the globe to respond... effectively.

America 2021: Building a bridge to normalcy

– To America’s leaders, innovators, and changemakers: even as the COVID-19 pandemic continues, a return to a normal existence... is in sight. Getting the endgame right could save thousands of lives.

Self-care: Meeting contraception needs in Africa

– Adolescent girls and young women in Africa have high unmet needs for modern contraceptives. Concepts centered on self-care can... help meet these needs.

The next phase of COVID-19 is a battle we can win

– It is humanity versus virus, and we are on the cusp of winning, thanks to healthcare and public-sector workers and innovators.

“Getting shots into arms”: How US states are addressing the vaccine distribution challenge

– COVID-19 vaccine administration represents a significant challenge: States can accelerate progress through five lessons including... establishing, enabling, and managing administration capacity.

How healthcare services and technology companies can boost productivity with data and analytics

– Building data and analytics capabilities can help them take advantage of robust growth in outsourced health services.
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