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Insights on Healthcare Systems & Services

Immediate COVID-19 resources


COVID-19 critical supply list

– Summarized fact base on the availability of medical supplies as related to needs posed by COVID-19.

COVID-19 provider preparedness checklist

– Potential actions for US healthcare providers to consider related to needs posed by COVID-19.

Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights

– Healthcare stakeholders on the front lines of the COVID-19 pandemic must understand not only the disease itself, but also consumers’ questions, concerns, and behaviors. Our recent rapid-research effort in the US provides some early insights.

Beyond coronavirus: The path to the next normal

– The coronavirus is not only a health crisis of immense proportion—it’s also an imminent restructuring of the global... economic order. Here’s how leaders can begin navigating to what’s next.
Executive Briefing

COVID-19: Implications for business

– The coronavirus outbreak is first and foremost a human tragedy, affecting hundreds of thousands of people. It is also having a... growing impact on the global economy. This article is intended to provide business leaders with a perspective on the evolving situation and implications for their companies. The outbreak is moving quickly, and some of the perspectives in this article may fall rapidly out of date. This article reflects our perspective as of March 25, 2020. We will update it regularly as the outbreak evolves.

Understanding the impact of unmet social needs on consumer health and healthcare

– Income, employment, education, food security, housing, transportation, safety, and social support are all factors that affect... health and well-being.

McKinsey on Healthcare

Our latest insights into the world's largest industry.

Center for US Health System Reform

Our in-house source on health policies, the Center undertakes original research and develops tools to help navigate an ever-changing policy and healthcare landscape.

Special collection


McKinsey on Healthcare: Best of 2019

– Healthcare leaders face a variety of challenges, which include the changing healthcare needs of their communities and the evolving role of technology and automation. We’ve collected several articles that highlight opportunities for healthcare leaders to champion transformation of their organizations and the industry at large.

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How technology can improve the patient experience: A view from Tencent’s Alex Ng

– Alexander Ng, vice president of Tencent Healthcare, shares his vision for hospital care in 2030.

At the heart of a crisis: How consumer-health companies can lead in the time of coronavirus

– As consumer behavior continues to shift with ever-changing conditions, consumer-health companies must respond to the coronavirus... pandemic with key stakeholders in mind.
Executive Briefing

Transforming healthcare with AI: The impact on the workforce and organizations

– Artificial intelligence (AI) has the potential to transform how healthcare is delivered. A joint report with the European... Union’s EIT Health explores how it can support improvements in care outcomes, patient experience and access to healthcare services. It can increase productivity and the efficiency of care delivery and allow healthcare systems to provide more and better care to more people. AI can help improve the experience of healthcare practitioners, enabling them to spend more time in direct patient care and reducing burnout.

Redefining what’s possible in healthcare: An interview with John E. Gallina

– John E. Gallina, EVP and CFO at Anthem shares his perspective on the changing healthcare landscape and opportunities to reduce... cost, reinvent care delivery, personalize the consumer experience, and engage with partners to create change.

Duals demystified: Actions to drive quality, outcomes, and value for the dual eligible population

– State and federal stakeholders are sharpening their focus on the dual eligible population. What will it take to improve quality,... outcomes, and value for this population?

Insights into the 2020 individual market—increased consumer choice and decreased premiums

– This analysis reflects carrier participation, pricing, and plan type trends for the 2020 individual exchange open enrollment period.... Findings are across 50 states and DC.

Insights on mental health from a 2019 McKinsey Consumer survey

– McKinsey conducted a national survey to understand the impact of unmet social needs on consumer health outcomes, utilization,... and preferences. Given the link between unmet social needs and lower socioeconomic status, respondents for this survey included adult Medicare and Medicaid beneficiaries as well as low-income adults who were uninsured or who had purchased insurance through the individual market.

Seven Healthcare Industry Trends to Watch in 2020

– What issues will matter for the healthcare industry in the United States through the year and into the 2020s?

Hospital care in 2030

– In this video, three McKinsey partners describe how hospital visits and hospital stays might change in the next decade.

Providing care in nonhospital settings

– The CEO of a regional health network foresees more care being delivered outside the hospital—for example, in clinics and in patients’... homes.

‘Test and listen’: Microsoft’s Jim Weinstein on healthcare tech

– In this podcast excerpt, Microsoft Healthcare’s head of innovation shares his thoughts on what technology can and can’t do in... the healthcare space.
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