Insights on Healthcare Systems & Services

Read McKinsey's latest insights on the changes that matter most for navigating the future of healthcare.

Provider Insights | Payer Insights | Healthcare Services & Technology Insights | Behavioral Health Insights | Consumer Health Insights | Public Health Insights

Business Building in Healthcare

Article

Leap to the future of healthcare: Reinvent through business building
– In a post-COVID-19 era, healthcare executives are preparing to reinvent their businesses.
Article

Moving digital health forward: Lessons on business building
– Building a successful digital health business involves several strategic steps, as illustrated through the lens of six digital... health start-ups.
Article

The future of healthcare: Value creation through next-generation business models
– While the consumption of healthcare services will likely continue to grow, it is unclear that industry profit pools will expand... over the next three years given the impact of the COVID-19 pandemic. Healthcare players who develop new and innovative business models will create disproportionate value in this environment, even as they face long-term challenges.
Article - McKinsey Quarterly

Why business building is the new priority for growth
– It can help companies diversify their revenues and keep pace with shifting customers and markets. But incumbents often lack the... skills they need.

Featured Insights

Article

Assessing the lingering impact of COVID-19 on the nursing workforce

– Analysis suggests potential instability and workforce gaps in the US healthcare sector. A call to action for all stakeholders could help.
Article

Around the world, nurses say meaningful work keeps them going
– While some surveyed nurses said they plan to leave direct patient care, the effects of COVID-19 on the nursing workforce may be... leveling off.
Article

The next frontier of care delivery in healthcare
– McKinsey explores the latest evolution in healthcare and key changes facing US organizations around care delivery.
Article

Patients struggle with unmet basic needs: Medical providers can help
– Addressing unmet basic needs can have a positive impact on health access and outcomes. Here are some best practices for providers.
Commentary

Consumer prices are rising fast, and healthcare isn’t far behind
– To grapple with the consequences of healthcare inflation, providers and services organizations should refocus efforts to ensure... rigorous execution and resilience.

Featured collections

Collection

McKinsey on Healthcare: Perspectives on the pandemic
– Since early 2020, the healthcare industry has been on the frontlines of seeking solutions for COVID-19.
Collection

McKinsey on Healthcare Podcast
A new series of podcasts around transforming healthcare
Collection

Coronavirus vaccines progress: What’s next?
The rapid development of the COVID-19 vaccines is having a profound effect on the world. This collection takes a closer look at... the development, rollout and future of vaccines.

Our conversations

Podcast

Aging reframed: Seeing aging as an opportunity in healthcare
– An inspiring conversation about aging, women in leadership, and the chance to change the narrative on old age.
Podcast

Health equity: Activating meaningful change
– The COVID-19 pandemic has highlighted longstanding health and social inequities in healthcare and raised the urgent question of... how health equity can be achieved.
Podcast

Nurses and the Great Attrition
– A recent McKinsey survey found that more than 30 percent of nurses are thinking of leaving direct patient care. What can be done... to inspire them to stay?
Podcast

What the future holds for Medicare beneficiaries
– Medicare patients are at the forefront of much of the change sweeping the healthcare industry, including shifts to virtual care... delivery, more home care, and the adoption of value-based care models.

Provider Insights

Article

Around the world, nurses say meaningful work keeps them going
– While some surveyed nurses said they plan to leave direct patient care, the effects of COVID-19 on the nursing workforce may be... leveling off.
Survey

Survey: US hospital patient volumes move back towards 2019 levels
– Some hospitals have reported returning to pre-COVID-19 volumes for certain services, but the pandemic continues to affect outpatient... and surgical volumes, largely due to workforce capacity constraints.
Article

Patients love telehealth—physicians are not so sure
– During the pandemic, patients have said that they like telehealth, especially for behavioral-health treatment. But physicians... say they are concerned about telehealth’s long-term sustainability.
Article

Emerging stronger from the crisis: What’s next for regional providers?
– Regional healthcare providers should address some familiar topics—with speed and all at once—to thrive in the next... normal.

Payer Insights

Article

Employers look to expand health benefits while managing medical costs
– A survey of US employers reveals their strategies and approaches for designing appealing health benefits packages and managing... costs.
Article

What Medicare Advantage members want from their onboarding experience
– Medicare Advantage payers that apply the results of a recent survey to improve the onboarding experience could reap benefits such... as improved health outcomes for beneficiaries and reduced churn.
Article

Innovation and value: What payer-led managed-care models may look like
– Healthcare payers are redefining their role in care delivery through provider ownership, technology, and provider enablement to... deliver higher-value care to members.
Article

How healthcare payers can expand nutrition support for the food insecure
– Taking a data-based approach to food security, tailoring nutritional offerings, and building out partner networks can help payers... realize the potential of food-support programs.

Healthcare Services & Technology Insights

Article

What payers and providers can learn from successful cloud transformations in other industries
– Cloud transformations can create value, but requires engagement from the entire healthcare organization.
Article

How AI helps identify preventable emergency health visits
– Using AI on claims and other data sets can help identify those potentially needing care.
Article

How healthcare services and technology companies can boost productivity with data and analytics
– Building data and analytics capabilities can help them take advantage of robust growth in outsourced health services.
Article

The future of healthcare: Value creation through next-generation business models
– While the consumption of healthcare services will likely continue to grow, it is unclear that industry profit pools will expand... over the next three years given the impact of the COVID-19 pandemic. Healthcare players who develop new and innovative business models will create disproportionate value in this environment, even as they face long-term challenges.

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Behavioral Health Insights

Article

How affordable is mental healthcare? The long-term impact on financial health
– Those who report mental illness have disproportionately faced economic disadvantages and report greater financial stress.
Article

COVID-19 and burnout are straining the mental health of employed parents
– Employed parents cite apathy and fatigue in new survey.
Interview

How employers can improve their approach to mental health at work
– Employers benefit when they help employees to prioritize mental wellness, thereby reducing the stigma of mental-health issues,... addressing disparities in their incidence and treatment, and providing support through formal structures and programs.
Article - McKinsey Quarterly

Overcoming stigma: Three strategies toward better mental health in the workplace
– Employees are worried about their mental health as they return to the workplace after the COVID-19 pandemic. Stigma can exacerbate... their concerns, but employers can thwart its impact.

Consumer Health Insights

Article

What Black and Latino consumers want healthcare stakeholders to know
– Understanding consumer behavior and attitude drivers may help stakeholders improve health outcomes and experiences for Black and... Latino patients.
Article

Consumer Health Insights: How respondents are adapting to the “new normal”
– American consumers are navigating a “new normal” of living with COVID-19, embracing at-home testing and the added... convenience of virtual care, and seeking new options for how and where they conduct work, according to the latest consumer healthcare insights survey.
Article

Who’s left? Engaging the remaining hesitant consumers on COVID-19 vaccine adoption
– While more Americans receive and show openness to receiving the COVID-19 vaccine, concerns persist among guardians of children... and other cautious segments.
Article

The role of personalization in the care journey: An example of patient engagement to reduce readmissions
– A personalized care approach can help consumers manage in a COVID-19 era, as well as potentially reduce unnecessary healthcare... costs.

Public Health Insights

Article

As more Americans ask for public aid, could integrated benefits help?
– Public-health and human-services programs help more than 100 million Americans. States that better integrate these programs could... increase access, improve outcomes, and reduce costs.
Interview

Africa’s plan for a continent-wide pandemic recovery
– Dr. John Nkengasong, director of Africa Centres for Disease Control and Prevention (Africa CDC), explains what’s needed... to tackle COVID-19 across the continent.
Interview

Finding solidarity in an effort to vaccinate the world
– Dr. Seth Berkley, CEO of Gavi, the Vaccine Alliance, strengthens ties with partners to help increase global immunity in the context... of COVID-19.
Article

The future of Emergency Operation Centers: Six shifts to consider from COVID-19
– Tactical actions can help strengthen and reimagine the EOC structure.

More Insights

Article

Pandemic to endemic: Where do US public-health systems go from here?
– As COVID-19 moves from a pandemic to an endemic disease in the United States, the country could take the opportunity to create... stronger, more equitable public-health systems.
Article

Growth opportunities for digital health in KSA and UAE
– Digital health can improve patient services and well-being in the Kingdom of Saudi Arabia and the United Arab Emirates. The sector... offers growth opportunities for existing players and new market entrants.
Article

What are the biotech investment themes that will shape the industry?
– From 2019 to 2021, venture capitalists plowed $35 billion into biotech companies with advanced platform technologies that could... transform the industry.
Article

CROs and biotech companies: Fine-tuning the partnership
– Emerging biotechnology companies are less satisfied than large pharmaceutical companies with their contract research organizations... (CROs). How can CROs raise their game with this key segment?
Interview

Author Talks: We need to talk about Asian American mental health
– Dr. Jenny Wang created the Instagram account @asiansformentalhealth in fall 2019. As the pandemic—and anti-Asian hate—spread,... it became a haven for Asian Americans seeking mental-health resources.
Article

Ten ways to accelerate the benefits of digital health in Saudi Arabia
– Saudi Arabia has already taken steps to digitize its healthcare system and fast-track improvements in patient experience, quality... of care, and efficiency.
Article

Innovation sourcing in biopharma: Four practices to maximize success
– Biopharma companies’ pipelines are full of assets they source externally to access innovation. Four practices will help... ensure their investments flourish at a time of fierce competition.
Interview

Author Talks: Make anxiety your ally
– How can we reclaim our relationship with anxiety, so it works for, and not against, us?
Podcast - McKinsey Global Institute

Forward Thinking on trade, vaccines, and sustainable and inclusive growth with WTO Director-General Ngozi Okonjo-Iweala
– The World Trade Organization’s first African—and first female—director-general reflects on the impact of the... pandemic on trade, the imperative to ensure that vaccines reach Africa and other emerging economies, and how to ensure that trade is more inclusive in the years ahead.
Interview

Partnering for health equity: ALJ Health’s Akram Bouchenaki
– The CEO of Abdul Latif Jameel Health explains why health equity is essential—now more than ever.
Article

How biotechs can rethink their strategies after the market downturn
– Biotech stocks have taken a hit, but the sector will probably rebound. Companies can navigate the downturn by scrutinizing cash... management and financing and rethinking paths to long-term value creation.
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