Insights on Healthcare Systems & Services

Read our latest insights on the changes that matter most for navigating the future of healthcare.

Provider Insights | Payer Insights | Healthcare Services & Technology Insights | Behavioral Health Insights | Consumer Health Insights | Public Health Insights

Business Building in Healthcare

Article

Leap to the future of healthcare: Reinvent through business building
– In a post-COVID-19 era, healthcare executives are preparing to reinvent their businesses.
Article

Moving digital health forward: Lessons on business building
– Building a successful digital health business involves several strategic steps, as illustrated through the lens of six digital... health start-ups.
Article

The future of healthcare: Value creation through next-generation business models
– While the consumption of healthcare services will likely continue to grow, it is unclear that industry profit pools will expand... over the next three years given the impact of the COVID-19 pandemic. Healthcare players who develop new and innovative business models will create disproportionate value in this environment, even as they face long-term challenges.
Article - McKinsey Quarterly

Why business building is the new priority for growth
– It can help companies diversify their revenues and keep pace with shifting customers and markets. But incumbents often lack the... skills they need.

Featured Insights

Executive Briefing

Administrative simplification: How to save a quarter-trillion dollars in US healthcare

– About thirty known interventions could deliver up to $265 billion in annual savings for US healthcare.
Article

How affordable is mental healthcare? The long-term impact on financial health
– Those who report mental illness have disproportionately faced economic disadvantages and report greater financial stress.
Article

Unlocking value in large-deal healthcare M&A: How to achieve transformation during integration
– A transformative integration approach can help healthcare organizations maximize value creation in large deals.
Article

Innovating employee health: Time to break the mold?
– Employers have rapidly adapted during the COVID-19 pandemic: Can they now apply that level of speed to innovating employer-sponsored... insurance?
Article

Telehealth: A quarter-trillion-dollar post-COVID-19 reality?
– Strong continued uptake, favorable consumer perception, and tangible investment into this space are all contributing to the continued... growth of telehealth in 2021. New analysis indicates telehealth use has increased 38X from the pre-COVID-19 baseline.

Featured collections

Collection

McKinsey on Healthcare Podcast
A new series of podcasts around transforming healthcare
Collection

Coronavirus vaccines progress: What’s next?
The rapid development of the COVID-19 vaccines is having a profound effect on the world. This collection takes a closer look at... the development, rollout and future of vaccines.
Collection

McKinsey on Healthcare: 2020 Year in Review
– Amid enormous challenges facing every facet of the healthcare industry in a COVID-19 era, steps have been taken to mitigate the... crisis and create positive change.

Our conversations

Interview

Supporting unpaid caregivers in crisis: A talk with Alexandra Drane
– The CEO of Archangels reveals startling new insights on the health of American unpaid caregivers amid the COVID-19 crisis.
Interview

Improving mental health: An interview with One Mind’s Garen Staglin
– One Mind founder Garen Staglin knows the toll mental illness can take on individuals and families. He has dedicated his life to... mental-health advocacy and research—at home, at work, and beyond.
Interview

How health tech can democratize healthcare: An interview with Ido Schoenberg
– Dr. Ido Schoenberg—Amwell chairman and co-CEO—discusses how “telehealth” is now really “health,”... and how digitization of healthcare can improve access for all.
Podcast

‘They will know a culture—you can’t fake it’: An interview with Texas Medical Center president and CEO Bill McKeon
– The COVID-19 pandemic led one of the nation’s largest healthcare providers to work around the clock to connect data, testing... access, and supplies across various public and private entities.

Provider Insights

Article

Emerging stronger from the crisis: What’s next for regional providers?
– Regional healthcare providers should address some familiar topics—with speed and all at once—to thrive in the next... normal.
Article

Increased workforce turnover and pressures straining provider operations
– Private sector hospital leaders are tackling ways to address challenges and boost the US healthcare workforce.
Survey

Survey: US hospital patient volumes move back towards 2019 levels
– While regional variations in patient volumes continue at hospitals in the United States, many returned to 2019 levels in June... and July 2021, a new McKinsey survey finds.
Article

Nursing in 2021: Retaining the healthcare workforce when we need it most
– How healthcare stakeholders can understand, support, and empower the nursing workforce in the wake of the global health crisis.

Payer Insights

Article

The rapid evolution of the payer Chief Medical Officer
– The payer CMO has moved from a physician executive to strategic business partner. Organizations that embrace this expanded and... diversified role for the CMO can create sustained competitive advantage and unlock significant value for the enterprise and its stakeholders.
Article

The untapped potential of payer care management
– Payers have an opportunity to improve the ROI on care-management programs while ensuring a healthier experience for members, especially... when considering increased needs from the COVID-19 pandemic.
Article

Next-generation payer operations: How to prioritize for success
– A journey-based view for payer operations allows insight into how different functions contribute to strategic value.

Healthcare Services & Technology Insights

Article

What payers and providers can learn from successful cloud transformations in other industries
– Cloud transformations can create value, but requires engagement from the entire healthcare organization.
Article

How AI helps identify preventable emergency health visits
– Using AI on claims and other data sets can help identify those potentially needing care.
Article

How healthcare services and technology companies can boost productivity with data and analytics
– Building data and analytics capabilities can help them take advantage of robust growth in outsourced health services.
Article

The future of healthcare: Value creation through next-generation business models
– While the consumption of healthcare services will likely continue to grow, it is unclear that industry profit pools will expand... over the next three years given the impact of the COVID-19 pandemic. Healthcare players who develop new and innovative business models will create disproportionate value in this environment, even as they face long-term challenges.

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Behavioral Health Insights

Interview

How employers can improve their approach to mental health at work
– Employers benefit when they help employees to prioritize mental wellness, thereby reducing the stigma of mental-health issues,... addressing disparities in their incidence and treatment, and providing support through formal structures and programs.
Article - McKinsey Quarterly

Overcoming stigma: Three strategies toward better mental health in the workplace
– Employees are worried about their mental health as they return to the workplace after the COVID-19 pandemic. Stigma can exacerbate... their concerns, but employers can thwart its impact.
Article

Unlocking whole person care through behavioral health
– The public, private, and social sectors can all play a role in improving access and outcomes for those with behavioral health... conditions.

Consumer Health Insights

Article

Who’s left? Engaging the remaining hesitant consumers on COVID-19 vaccine adoption
– While more Americans receive and show openness to receiving the COVID-19 vaccine, concerns persist among guardians of children... and other cautious segments.
Article

COVID-19 Consumer Healthcare Insights: What 2021 may hold
– American consumers say they are prioritizing health and wellness in the COVID-19 pandemic, and stakeholders are evaluating ways... to boost vaccine adoption among ‘cautious’ or ‘unlikely’ vaccinators.
Article

The role of personalization in the care journey: An example of patient engagement to reduce readmissions
– A personalized care approach can help consumers manage in a COVID-19 era, as well as potentially reduce unnecessary healthcare... costs.
Article

How COVID-19 has changed the way US consumers think about healthcare
– Taking five actions can help US healthcare payers and providers improve their engagement with consumers.

Public Health Insights

Interview

Africa’s plan for a continent-wide pandemic recovery
– Dr. John Nkengasong, director of Africa Centres for Disease Control and Prevention (Africa CDC), explains what’s needed... to tackle COVID-19 across the continent.
Interview

Finding solidarity in an effort to vaccinate the world
– Dr. Seth Berkley, CEO of Gavi, the Vaccine Alliance, strengthens ties with partners to help increase global immunity in the context... of COVID-19.
Article

The future of Emergency Operation Centers: Six shifts to consider from COVID-19
– Tactical actions can help strengthen and reimagine the EOC structure.
Article

‘None are safe until all are safe’: COVID-19 vaccine rollout in low- and middle-income countries
– Despite persistent supply issues, in-country delivery and demand for COVID-19 vaccines is likely to be the next challenge for... LMICs.

More Insights

Article

Digital health ecosystems: Voices of key healthcare leaders
– COVID-19 has made it more pressing than ever to integrate online and offline offerings and to establish integrated health ecosystems.... We asked key healthcare leaders about their views to make this change happen.
Article

COVID-19: A comparison with other public-health burdens
– COVID-19 is no longer the leading cause of death in some countries.
Interview

Moderna’s path to vaccine innovation: A talk with CEO Stéphane Bancel
– Moderna’s delivery of a COVID-19 vaccine comes on the heels of revolutionary science that may accelerate innovation across... the industry well into the future.
Article

Infographic: Biotech in Europe: Driving the next act
– How can biotechs and investors succeed in the future? To scale up innovation, industry stakeholders need to focus on several key... areas.
Article

When will the COVID-19 pandemic end?
– This article updates our perspectives on when the coronavirus pandemic will end to reflect the latest information on vaccine rollout,... variants of concern, and disease progression. Among high-income countries, cases caused by the Delta variant reversed the transition toward normalcy first in the United Kingdom, during June and July of 2021, and subsequently in the United States and elsewhere. Our own analysis supports the view of others that the Delta variant has effectively moved overall herd immunity out of reach in most countries for the time being. The United Kingdom’s experience nevertheless suggests that once a country has weathered a wave of Delta-driven cases, it may be able to resume the transition toward normalcy. Beyond that, a more realistic epidemiological endpoint might arrive not when herd immunity is achieved but when COVID-19 can be managed as an endemic disease. The biggest overall risk would likely then be the emergence of a significant new variant.
Article

Infographic: The McKinsey Biotech Innovation Index
– Europe may be catching up with the United States in biotech innovation and funding. Its overall score on the Biotech Innovation... Index improved by 20 percent in 2015–17 and 2018–20.
Article

Infographic: Capital landscape for European biotechs is maturing, but it continues to trail the United States
– Europe’s biotech sector has made meaningful progress in attracting capital. However, raising more capital will be essential... to the continued growth of this sector.
Article

Infographic: Building the European biotech sector with world-class science and innovation
– Europe is a powerhouse in scientific publishing with roughly twice the output of the United States and three times that of China.
Article

The role of personalization in the care journey: An example of patient engagement to reduce readmissions
– A personalized care approach can help consumers manage in a COVID-19 era, as well as potentially reduce unnecessary healthcare... costs.
Article

Infographic: Biotech hot spots in a fragmented European landscape
– We mapped out 1,382 biotechs based in Europe and some interesting themes emerged.
Article

The future of healthcare in Asia: Digital health ecosystems
– Asia is paving the way for digital health ecosystems, and potential ecosystem orchestrators can generate value by taking bold,... strategic actions.
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