Insights on Operations

As AI and digital capabilities become more widely adopted in logistics operations, the companies seeing returns from their investments are doing three things differently.

Seven lessons in leadership from some of the world’s most complex construction projects, to help those in the executive hot seat navigate the pressures, contain the risks, and deliver success.

An adoption gap is growing in the customer care space as leading organizations begin to see impact from AI across customer experience, cost reduction, and revenue generation.

Agentic AI is changing what the procurement function can achieve—shifting procurement’s focus from transaction tasks to a strategic driver of growth, sustainability, and resilience.

Nokia’s Sanjay Mehta shares how a persistently uncertain world has driven an evolution in the role and capabilities of procurement.

McKinsey leadership factory showcases the latest thinking in operations excellence, helping today’s COOs navigate a new and vast dual mandate, and transform strategy into lasting operations success.

AI makes continuous financial planning practical at scale. Organizations can identify risks sooner, evaluate trade-offs faster, and intervene before performance gaps widen.

Today’s COOs work with an increasingly broad set of stakeholders. Success means understanding the “why” that drives each one.

Battery plants are essential for the energy transition. Most miss their ramp-up deadlines, however. Here’s how to fix the delivery model.

Partnering with procurement can shift external legal spend from a cost center to value driver, where the question isn’t just, “How much do we spend?” but “How intelligently do we spend it?”

Chris Silver, chief revenue officer at Parloa, talks with McKinsey partner Brian Blackader about the shift to adopting AI technologies in customer care, getting to success, and how he sees the future.

For CITIC Dicastal Morocco’s president, the honor of becoming Africa’s first Lighthouse site means sharing best practices and adding to the growth of the Moroccan economy.