Decoding disruption to reshape manufacturing footprints
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Today’s pressures mean supply chain footprints need more flexibility. Our analysis of 188 KPIs across industries reveals which...
To unleash productivity growth in Europe, rewire your operations
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Slowing productivity growth in Europe keeps leaders awake at night. A better dawn can come—if businesses commit to major...
Building trust: How customer care leaders pull ahead with AI
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An adoption gap is growing in the customer care space as leading organizations begin to see impact from AI across customer experience, cost reduction, and revenue generation.
Redefining procurement performance in the era of agentic AI
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Agentic AI is changing what the procurement function can achieve—shifting procurement’s focus from transaction tasks to a strategic driver of growth, sustainability, and resilience.
A US productivity unlock: Investing in frontline workers’ AI skills
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For tech investments to pay off in higher frontline productivity, workers will need new skills. That means investing in human capabilities before deploying AI widely.
From pilots to performance: How COOs can scale AI in manufacturing
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A new survey of manufacturing COOs shows high hopes for scaling AI—and high budgets. But some companies may be underinvesting in the enablers needed for AI to generate lasting value.
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Winning the race to rewire in 2026: Capturing operational advantage
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The race to rewire operations is on—and in 2026, companies that redesign how work gets done end to end will define the next wave of competitive advantage.
Scaling agentic AI for operational breakthroughs
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Agentic AI is all about doing things—just like operations. McKinsey partner Michael Chang explains its potential, why waiting to implement could be risky, and the keys to realizing impact.
The next horizon: Engineering simulation for an AI-powered world
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As AI and its uses advance, the scope of engineering simulation is changing, redesigning the way engineering is done and moving the center of value creation.
COO Excellence: The next generation of leadership
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No longer just operators, today’s COOs sit at the intersection of strategy, execution, and partnership with the CEO.
Empowering everyone: Transforming workforce skills at network scale
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Transforming small manufacturing sites across a production network can add up to major financial impact—if leaders apply a different approach to building skills at scale.
Capturing value from manufacturing support functions
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Often ignored, manufacturing support functions offer significant value creation potential—but concrete improvement actions and transformation approaches are needed to realize it.
From ineffective audits to energy excellence
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Industrial companies are struggling to create major energy saving ideas, just as high prices are pressuring profitability. A deeper dive can find hidden drivers that could transform energy consumption.
The paradigm shift: How agentic AI is redefining banking operations
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Agentic AI is poised to transform banking operations, but capturing real value will require leaders to move beyond pilots and rewire how work, decisions, and delivery happen from end to end.
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We help clients transform performance and pursue operational excellence across functions and industries. From harnessing the...
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Operations insights for leaders
Insights to that help you to connect the boardroom to the front line, transform operations, and build resilience
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Agentic and Gen AI in Operations
Technology is only powerful if it is applied where and when it matters.
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