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Latest insights

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Reimagining industrial supply chains
– For organizations that understand the vulnerabilities in industrial supply chains, there is an opportunity to prepare for future shocks and build resilience without hurting efficiency.
Article

What consumer-goods sales leaders must do to emerge stronger from the pandemic
– The COVID-19 crisis has transformed how people shop and how retailers sell. In response, consumer-goods manufacturers and retailers must build new capabilities and change how they operate.
Executive Briefing

COVID-19: Implications for business
– Our latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organizations can prepare... for the next normal.
Article

On pins and needles: Will COVID-19 vaccines ‘save the world’?
– Innovators are sprinting to develop inoculations against the novel coronavirus. Here, we summarize the latest information on research... timelines and the potential impact of a vaccine on the pandemic—and society.
Article

‘And now win the peace’: Ten lessons from history for the next normal
– We are not at the end of the COVID-19 crisis, and maybe not even at the end of the beginning. But it is not too soon to build... the strategies that will foster broad-based growth.
Article

Understanding and shaping consumer behavior in the next normal
– Consumer beliefs and behaviors are changing fast. To keep up with—and perhaps even influence—those changes, companies... must leverage deep consumer insights.

The Next Normal

A multimedia deep-dive series where McKinsey and other experts will envision the post-pandemic reset, one industry at a time.

The future of the high-rise: Creating people-centric spaces
– As the world becomes more urban, more people will live and work in high-rises. What will that mean for builders, real-estate companies, and tenants? In this edition, The Next Normal explores the high-rise of 2030.

The future of business: Reimagining 2020 and beyond
– In this special edition of The Next Normal, McKinsey senior partners envision how the COVID-19 crisis will transform entire industries in the coming 12 to 18 months.

The future of hospital care: A better patient experience
– In this edition, we explore how hospitals will innovate in the coming decade—and what it will mean for both patients and healthcare professionals. (From our archives)
View the entire collection

Special Features

The recovery will be digital
Download a collection of our best insights on the vital role of digital in today’s businesses—produced to accompany “Our New Future,” a multimedia series we created with CNBC.

We know what you’re reading this summer
McKinsey’s annual reading list is back—reimagined for this pandemic year.

We Are McKinsey
During the widespread COVID-19 global lockdowns—and the work-from-home days that turned into weeks and then months—a regular destination for McKinsey’s colleagues throughout the world has been Managing Partner Kevin Sneader’s weekly, virtual “fireside” chat.

CEO Moment from McKinsey Quarterly

Article - McKinsey Quarterly

The CEO moment: Leadership for a new era

– Challenged by the global pandemic, CEOs have made four shifts in the way they lead that hold great promise for both companies and society. Will they build on this unique moment, or return to the ways of the past?
Interview - McKinsey Quarterly

Safeguarding the lifeblood of American healthcare: An interview with the CEO of AmerisourceBergen
– Steve Collis reflects on the resilience of medical supply chains, remote leadership during a crisis, and the importance of purpose as a unifying force.
Interview - McKinsey Quarterly

Reliability in times of crisis: An interview with LSEG’s David Schwimmer
– The CEO of London Stock Exchange Group highlights the affirming power of organizational purpose and offers insights into decision making, talent, and leadership in times of crisis.
Interview - McKinsey Quarterly

Stay visible—but don’t be needed: How Alain Bejjani is leading through the unexpected
– A five-year, purpose-driven digital transformation has helped the CEO of Majid Al Futtaim, and his organization, to cope with the coronavirus pandemic.
Interview - McKinsey Quarterly

Rewriting the playbook: How Union Pacific is conducting business during the pandemic
– The chairman and CEO of a railroad heavyweight reflects on what keeps him going, how past challenges have prepared him for today’s, and how his leadership approach has changed during the pandemic.
Interview - McKinsey Quarterly

How Asia’s largest pharma is leveraging its values to navigate the COVID-19 crisis
– Christophe Weber, CEO of Takeda Pharmaceuticals, discusses challenges to globalization, principles in the face of crises, and new opportunities when companies pull together.
Interview - McKinsey Quarterly

How the State Bank of India is learning from crisis
– Rajnish Kumar, chairman of India’s largest bank, discusses COVID-19, digital transformation, and the future of work in financial services.
Interview - McKinsey Quarterly

Making a daily ‘to be’ list: How a hospital system CEO is navigating the coronavirus crisis
– Cincinnati Children’s CEO Michael Fisher is communicating with purpose, leaning into tough choices, and emphasizing trust as he leads through uncertainty.
Interview

Adapting healthcare to COVID-19: An interview with the CEO of Boston Medical Center
– Kate Walsh shares how Boston Medical Center, New England’s largest safety-net hospital, has had to adapt to the pandemic—and why there’s no going back.

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McKinsey on Risk: Special issue on the COVID-19 crisis
– A special issue of McKinsey on Risk offering our global perspective on the COVID-19 crisis, including understanding the... crisis, resiliency through crisis, industry perspectives and social and environmental leadership in the next normal.
Article

The next normal for Australian industries and workforces
– Six key forces are reshaping Australian businesses and jobs during the COVID-19 crisis.
Article

Building the vital skills for the future of work in operations
– Operationally intensive companies have entered a new wave of automation and digitization. That will have a big impact on the skills... they need to remain competitive.
Article

A holistic approach for the US behavioral health crisis during the COVID-19 pandemic
– COVID-19 creates additional challenges for healthcare leaders seeking to improve behavioral health while offering an opportunity... for meaningful change.
Article

COVID-19 and advancing Asian American recovery
– Asian American communities have been disproportionately affected by the pandemic. Stakeholders in the public, private, and social... sectors can help spur their recovery and promote greater equity.
Article

Reimagining European restaurants for the next normal
– To win in the next normal, European restaurants will need to embrace innovation in their channel strategy, menu offerings, and... business model.
Article

Reimagining the $9 trillion tourism economy—what will it take?
– As national borders consider reopening, a partnership between governments and the tourism industry will be essential.
Article

Global capability centers in the next normal
– Companies with large global operations had to respond quickly to COVID-19. Now their short-term fixes are turning out to offer... longer-term opportunities.
Interview

How Zoetis’s new CEO reset priorities and empowered employees during the pandemic
– Kristin Peck explains how letting local managers make their own decisions has helped the animal-health company to weather the... COVID-19 crisis successfully.
Article

The great consumer shift: Ten charts that show how US shopping behavior is changing
– Our research indicates what consumers will continue to value as the coronavirus crisis evolves.
Article

Insights on racial and ethnic health inequity in the context of COVID-19
– McKinsey’s Center for Societal Benefit through Healthcare shares insights on underlying health inequities that contribute... to the disproportionate impact of COVID-19 on communities of color and vulnerable populations.
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Survey collections

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An early view of post-COVID-19 discretionary spending in Asia
– A survey of consumers in China, India, and Indonesia shows how the COVID-19 outbreak has affected their plans for discretionary... spending—and which shifts could be part of the next normal.
Collection

Financial decision-maker sentiment during the COVID-19 pandemic: A global perspective
– We are tracking financial decision-maker sentiment and behavior across multiple countries to provide facts and insights that will... help finance and business leaders navigate throughout the crisis.

How B2B decision makers are responding to the coronavirus crisis
– With governments and organizations still working to contain COVID-19 and stem the growing humanitarian toll it is exacting, the... effects on customer behaviors are beginning to ripple across the B2B landscape.

Reimagining food retail in Asia after the COVID-19 pandemic
– New survey results suggest where, and how, food retailers in Asia might rethink their businesses in the wake of COVID-19.

Global surveys of consumer sentiment during the coronavirus crisis
– Consumer optimism varies by country depending on what stage each country is in the coronavirus contagion cycle.

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