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Latest insights

Article

Reimagining infrastructure in the United States: How to build better
– Infrastructure agencies need to prepare for two very different scenarios—a sharp rise in funding or a precipitous drop.
Article

Global freight flows after COVID-19: What’s next?
– COVID-19 will likely affect trade more profoundly than any other recent crisis. Leaders with a well-informed perspective on potential trade scenarios can begin their recovery from a position of strength.
Article

US food supply chain: Disruptions and implications from COVID-19
– Changes in consumer behavior continue to ripple through the US food and agricultural supply chains. What should companies do... now?
Survey

Survey: In the US, people say their use of masks may endure
– Americans are largely optimistic about COVID-19’s progression, according to a new survey, and their responses suggest that the... use of face masks will remain commonplace in the months ahead.
Article

The future of work in Japan: Accelerating automation after COVID-19
– Digitization has played a key role in reducing the spread of the virus and promoting a safe recovery. Now, it’s even more... critical to the country’s longer-term economic health.
Article

Emerging from the pandemic, Vietnam must position itself for recovery
– As it emerges from COVID-19, Vietnam’s domestic economy is set to return to growth, but not until the global economy bounces... back.
Executive Briefing

COVID-19: Implications for business
– Our latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organizations can prepare... for the next normal.
Article

Ready, set, go: Reinventing the organization for speed in the post-COVID-19 era
– The need for speed has never been greater. Here are nine ways companies can get faster.
Article

Innovation in a crisis: Why it is more critical than ever
– Prioritizing innovation today is the key to unlocking postcrisis growth.
Article

From thinking about the next normal to making it work: What to stop, start, and accelerate
– As businesses step into the post-coronavirus future, they need to find a balance between what worked before and what needs to... happen to succeed in the next normal.

Special Features

COVID-19: Visualizing the impact of an invisible threat
– Editors highlight images that brought life to articles on the coronavirus outbreak, just as the world was struggling to understand it and adjust to the next normal.

Navigating to the next normal: The first 100 insights
Our first 100 articles addressing the challenges of tackling the COVID-19 pandemic, presented in four thematic collections. Curated insights to help leaders in the public, private, and social sectors overcome the crisis—and remake the future.

Charting the path to the next normal
A daily chart that helps explain a changing world—during the pandemic and beyond.

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Survey

How consumers’ behavior in car buying and mobility is changing amid COVID-19
– A freeze in mobility was one of the most visible signs of the COVID-19 pandemic. Now that economies are opening up again, how... are mobility behavior and car sales changing?
Article

Five actions to boost your sales organization’s resilience
– Efforts to squeeze out additional sales could be more profitably invested in the sales force. Here’s how to raise morale,... build capabilities, and position your team for recovery.
Podcast

Choosing the right path to unlock the economy
– Uncertainty is keeping consumers from spending and businesses from investing. The road to recovery requires instilling confidence.
Survey

Economic Conditions Snapshot, June 2020: McKinsey Global Survey results
– A new survey confirms COVID-19’s historic effects on the economy and on businesses. While executives report new risks to growth,... their overall outlook for the future continues to improve.
Article

Implications for value-based payment programs: Weathering COVID-19
– Healthcare stakeholders are seeking ways to reward quality and value. As providers continue to manage COVID-19, value-based payment... programs may provide support.
Article

Reimagining customer service to manage delinquencies after COVID-19
– Building the right long-term capabilities to help consumers in financial distress and successfully mitigate and manage delinquencies... takes time. All institutions with future receivables must act now.
Survey

The coronavirus effect on global economic sentiment
– In our latest survey on the economy, executives’ overall outlook for the future continues to improve.
Article

African banking after the crisis
– Here’s how African banks can manage the impact of COVID-19—and prepare for recovery.
Article

COVID-19 and the employee experience: How leaders can seize the moment
– The return phase of the COVID-19 crisis is a good time for organizations to create more tailored responses to workplace challenges,... expanding on the goodwill and camaraderie earned in earlier phases.
Article

Communications get personal: How leaders can engage employees during a return to work
– As organizations embark on the reentry phase of the COVID-19 crisis, four practices can help them build trust and a sense of purpose... for the long term.
Survey

How US companies are planning for a safe return to the workplace
– In a new survey of 100 executives, respondents expect most employees to be working on-site by December. To do so, they are implementing... a range of interventions that could transform how people work.
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Survey collections

Collection

An early view of post-COVID-19 discretionary spending in Asia
– A survey of consumers in China, India, and Indonesia shows how the COVID-19 outbreak has affected their plans for discretionary... spending—and which shifts could be part of the next normal.
Collection

Financial decision-maker sentiment during the COVID-19 pandemic: A global perspective
– We are tracking financial decision-maker sentiment and behavior across multiple countries to provide facts and insights that will... help finance and business leaders navigate throughout the crisis.

How B2B decision makers are responding to the coronavirus crisis
– With governments and organizations still working to contain COVID-19 and stem the growing humanitarian toll it is exacting, the... effects on customer behaviors are beginning to ripple across the B2B landscape.

Reimagining food retail in Asia after the COVID-19 pandemic
– New survey results suggest where, and how, food retailers in Asia might rethink their businesses in the wake of COVID-19.

Global surveys of consumer sentiment during the coronavirus crisis
– Consumer optimism varies by country depending on what stage each country is in the coronavirus contagion cycle.

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