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Back to The Next Normal: Emerging stronger from the coronavirus pandemic
Interviews
Lessons from global leaders
The rebirth of workspace design: An interview with Gensler co-CEO Diane Hoskins
February 28, 2022
– As offices consider how to reopen after two years of disruption from COVID-19, Hoskins sees an opportunity to create better, more human-centric workspaces.
Battling burnout: A conversation with resiliency expert Dr. Amit Sood
December 7, 2021
– A leading voice on psychological resilience believes that humans are built to tackle crises.
Growth in a crisis: Lessons from hospitality CEO Omar El Hamamsy
November 30, 2021
– By redirecting business efforts, the head of Orascom Development found a path to company growth during the COVID-19 pandemic.
What will it take to go from ‘travel shock’ to surge?
November 23, 2021
– Trivago’s Axel Hefer predicts that the travel recovery will take off in 2022 as more customers become ready to book trips again.
Supporting unpaid caregivers in crisis: A talk with Alexandra Drane
October 6, 2021
– The CEO of Archangels reveals startling new insights on the health of American unpaid caregivers amid the COVID-19 crisis.
Accelerating pandemic response efforts: An interview with CEPI’s Richard Hatchett
October 5, 2021
– Amid the COVID-19 crisis, the CEO of the Coalition for Epidemic Preparedness Innovations explains his five-year strategy that includes reducing vaccine timelines.
Pfizer’s mix of science and grit alters the course of its COVID-19 response
September 20, 2021
– Angela Hwang, Pfizer’s head of biopharmaceuticals, talks about breaking new ground when the pressure is on—and how having a deep company heritage can help.
Moderna’s path to vaccine innovation: A talk with CEO Stéphane Bancel
August 27, 2021
– Moderna’s delivery of a COVID-19 vaccine comes on the heels of revolutionary science that may accelerate innovation across the industry well into the future.
Helping unemployed women find work in uncertain times
August 20, 2021
– How the CEO of UK charity Smart Works is able to meet its clients’ changing needs during an unprecedented job market.
Africa’s plan for a continent-wide pandemic recovery
August 13, 2021
– Dr. John Nkengasong, director of Africa Centres for Disease Control and Prevention (Africa CDC), explains what’s needed to tackle COVID-19 across the continent.
Finding solidarity in an effort to vaccinate the world
July 15, 2021
– Dr. Seth Berkley, CEO of Gavi, the Vaccine Alliance, strengthens ties with partners to help increase global immunity in the context of COVID-19.
How Pakistan tackled its largest-ever social-protection crisis
April 26, 2021
– Dr. Sania Nishtar, the prime minister’s special assistant on poverty alleviation and social protection, led an emergency effort to make relief payments available to millions of vulnerable households.
Fit for the postpandemic future: Unilever’s Leena Nair on reinventing how we work
March 23, 2021
– As chief human resources officer, responsible for 150,000 Unilever employees, Leena Nair prepares for the future of work by focusing on both the care of people and the competitiveness of the business.
Keeping McDonald’s ‘relevant’: An interview with CEO Chris Kempczinski
March 19, 2021
– Soon after Chris Kempczinski became CEO, the COVID-19 pandemic hit, and the restaurant chain suffered the worst quarter in its history. But under his leadership, recovery—and growth—are once again on the horizon.
Indonesia’s Traveloka finds strength in local markets amid the pandemic
January 14, 2021
– Traveloka president Henry Hendrawan discusses how the online travel unicorn has rebounded by helping travelers in Southeast Asia find—and finance—fun close to home.
Growth and prosperity: A conversation with economist Dambisa Moyo
December 15, 2020
– From stronger public- and private-sector collaborations to broader corporate-board intentions, the time for stakeholder capitalism may be upon us.
The shift to virtual and home care: An interview with Annie Lamont
November 20, 2020
– Holistic healthcare, virtual care, and the integration of mental-health care and primary care are among the trends the COVID-19 crisis moved ahead of schedule. Annie Lamont is keeping tabs on them all.
‘Prepare for the marathon and be ready for the course to change’: An interview with the Boston Logan Airport CEO
November 20, 2020
– Massachusetts Port Authority CEO Lisa Wieland discusses why the contactless passenger journey is here to stay and how she’s building agility and flexibility for her organization.
The future of payments is frictionless—now more than ever
November 18, 2020
– Amrita Ahuja, the CFO of Square, explains how the company’s payment platform and services have helped small enterprises stay afloat during the COVID-19 crisis.
Tackling the impact of COVID-19: A talk with the UN’s Sir Mark Lowcock
October 30, 2020
– Perspectives from the United Nations on the ongoing challenges of the pandemic.
An interview with Vyaire Medical CEO Gaurav Agarwal
October 29, 2020
– “What I love about medical devices is this enormous capability to deliver a better way of healthcare to so many people across the world.”
Building a healthcare ecosystem in India: A conversation with Shobana Kamineni
October 21, 2020
– The COVID-19 pandemic led to public-private partnerships that reflect the evolving nature of healthcare.
‘Making a big company feel small’: An interview with HCA Healthcare CEO Sam Hazen
October 8, 2020
– Protecting lives and livelihoods and ensuring stability remain the two main objectives for a large healthcare provider.
Reskilling for a changing economy: A discussion with Glenn Youngkin
September 1, 2020
– Youngkin, chair of the Virginia Ready Initiative, talks about easing unemployment and strengthening Virginia’s economy by connecting people with training, financial support, and job opportunities.
GSK’s Brian McNamara on the business impact of COVID-19
September 1, 2020
– The CEO of GlaxoSmithKline Consumer Healthcare discusses the global challenges and possibilities of the next normal and the shifts now underway in consumer behavior.
Critical communications infrastructure and COVID-19: An interview with Ericsson’s CEO
August 20, 2020
– Börje Ekholm discusses the impact of the crisis on global telecom networks and the coming 5G transition, as well as the future of work and challenges to the physical and mental health of employees.
Safeguarding the lifeblood of American healthcare: An interview with the CEO of AmerisourceBergen
August 11, 2020
– Steve Collis reflects on the resilience of medical supply chains, remote leadership during a crisis, and the importance of purpose as a unifying force.
How Zoetis’s new CEO reset priorities and empowered employees during the pandemic
August 4, 2020
– Kristin Peck explains how letting local managers make their own decisions has helped the animal-health company to weather the COVID-19 crisis successfully.
An interview with Austan Goolsbee
July 29, 2020
– “The countries that prioritized health not only had better health outcomes, they had better economic outcomes too.”
Virtual, equitable, and precise: The dean of Stanford’s medical school talks about what healthcare could be
July 22, 2020
– Lloyd Minor discusses how genomics, data science, and technology—and a better understanding of behavioral and social factors—can help doctors predict and prevent disease, not just treat it.
Safety and service in the packaging industry: An interview with the CEO of Sealed Air
July 13, 2020
– Ted Doheny discusses how the COVID-19 pandemic is changing customers’ needs—and how his company is adapting its packaging solutions to address those needs.
Envisioning healthcare after COVID-19: An interview with Ara Darzi
July 10, 2020
– The surgeon and former health minister discusses ways for healthcare systems, in the United Kingdom and elsewhere, to go from providing a “sickness service” to delivering a “health and well-being service.”
Helping patients where they are: An interview with the president of CVS Caremark
July 1, 2020
– Alan Lotvin, who leads one of America’s largest pharmacy-benefits companies, discusses the impact of COVID-19 on the US healthcare system and how to improve services and patient outcomes.
Avoiding a ‘social recession’: A conversation with Vivek Murthy
June 9, 2020
– The former US surgeon general discusses the effects of the crisis on both individuals and the public-health system, issues a call to action, and warns against slipping backward.
Ezekiel Emanuel on the steps to reopen states safely
June 4, 2020
– Renowned doctor and author Ezekiel Emanuel discusses the government actions and social norms that will allow the country to reopen safely in the wake of COVID-19.
Mounting a data-driven crisis response: An interview with the CEO of Aledade
June 2, 2020
– Farzad Mostashari discusses how innovative analytics systems and federal–local collaboration are helping government and healthcare leaders fight COVID-19.
Treating COVID-19: A pharmaceutical executive’s view
May 27, 2020
– Cedric Francois, the CEO of pharmaceutical company Apellis, discusses possible approaches to treating COVID-19 patients.
Adapting healthcare to COVID-19: An interview with the CEO of Boston Medical Center
May 26, 2020
– Kate Walsh shares how Boston Medical Center, New England’s largest safety-net hospital, has had to adapt to the pandemic—and why there’s no going back.
Thermo Fisher Scientific CEO Marc Casper on provisioning the front lines in the pandemic
May 19, 2020
– Governments, healthcare providers, and pharmaceutical companies are battling COVID-19 on different fronts. Thermo Fisher Scientific is at the nexus of all of these endeavors.
General James Mattis on leading in a crisis and thriving in the next normal
April 30, 2020
– The former US defense secretary shares lessons on how to emerge from the pandemic and prepare for what comes next, in a conversation with McKinsey global managing partner Kevin Sneader.
Food security and the coronavirus crisis: A view from Feeding America’s COO
April 17, 2020
– Katie Fitzgerald discusses the efforts of Feeding America, a national hunger-relief organization, to obtain and distribute food amid the challenges of the coronavirus pandemic.
The CEO of Blue Shield of California on scaling up coronavirus testing
April 17, 2020
– Paul Markovich, who coleads California’s COVID-19 Testing Task Force, describes the goals, challenges, and early achievements of a statewide effort to increase the volume of coronavirus testing.
The contents of this site, including any statements, articles, graphics, charts, checklists, and other materials (“Content”) are for informational purposes only. The Content is not intended to be a substitute for professional advice or constitute medical advice.
This content was previously posted on McKinsey’s COVID Response Center and is subject to our commitment to the Open Covid Pledge under these
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