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Article

Where stores can still compete—and win

– Even as pressures mount on brick-and-mortar stores, retailers can find growth by focusing on the battlegrounds that are still up for grabs.

Customer experience

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Customer Experience

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Article

Cashing in on the US experience economy

– The time may be right for private equity to reach for experiences.
Interview

Getting personalization to work for your company and your customers

– Personalization may seem complex, but the best companies know how to use it to drive growth quickly.
Article

Subscription myth busters: What it takes to shift to a recurring-revenue model for hardware and software

– The benefits of moving to flexible subscription pricing are closer than they appear, but common misconceptions hold companies... back.
Article

A virtuous cycle for growth: Finding profit after the initial sale

– Advanced analytics can extend the profit life cycle for carmakers who know how to use it.
Survey

Fueling growth through data monetization

– A new survey finds that many companies are launching data-focused businesses. But few have achieved significant financial impact,... which requires the right combination of strategy, culture, and organization.
Report

Renewed optimism for the fashion industry

– After a challenging stretch, has fashion turned the corner? Things are looking up, but the rebound may be uneven, says this year’s... The State of Fashion report.
Video

The Philippines growth dialogues: Anders Bärlund, Jose Miñana Jr., and Christopher Po

– In the second installment of this series, three business leaders discuss important recent trends in the consumer sector.
Report

Double-clicking on the Chinese consumer

– A rising post-90s generation is emerging as a strong engine of consumption, in one of four important new trends in the Chinese... consumer landscape.
Article

In search of a better stretch target

– Aggressive goals can dramatically improve a company’s performance. But unachievable goals can do more harm than good. Here’s how... to stretch without breaking.
Article

Should CPG manufacturers go direct to consumer—and, if so, how?

– The digital world has given manufacturers new ways to engage consumers, but online direct-to-consumer models are a mixed bag.... Which ones actually work?
Report

Black Friday report 2017: Consumer sentiment is riding high

– This report provides a detailed snapshot of consumer shopping intentions and potential behaviors for Black Friday.