Kelly is a senior partner in the Dallas office and the global and North American leader of McKinsey’s Travel, Logistics, Distribution, and Infrastructure practices. Drawing on more than 28 years at McKinsey, she advises leading companies on enterprise-wide transformations that accelerate growth, strengthen performance, and build lasting capabilities.
Her work spans distribution, logistics, travel and hospitality, retail, consumer goods, and technology, with particular expertise in digital, technology, and AI-enabled transformation. Kelly helps organizations modernize their technology foundations and reimagine how they operate and engage customers, including through ecommerce and omnichannel platforms, digital marketing, loyalty and personalization, and AI-enabled commercial models. Her broader transformation experience includes strategy and growth, sales and marketing, operations, organizational design, operating models, and large-scale capability building.
Examples of Kelly’s recent client impact include the following:
- leading the enterprise-wide transformation of a major food and beverage distributor across pricing, sales, ecommerce, procurement, warehousing, technology and AI modernization, and change management, delivering significant operating-income impact
- partnering with a leading foodservice distributor to transform its growth and operations, including marketing, ecommerce, sales, procurement, and future network strategy—the transformation delivered substantial growth in shareholder value
- advising a global package delivery and supply chain management company on technology, data, and AI modernization, including designing and scaling a product and platform operating model, developing a data-as-a-service strategy, and shifting technology investment toward growth and innovation
- supporting a luxury hotel company through a digital, technology, and AI transformation, including reinventing the end-to-end digital experience for events, reimagining the vacation club member experience, applying AI across the sales and marketing funnel, and building the modern technology and AI platform needed to enable these efforts
- leading digital, technology, and AI transformations for major retailers, including a multiyear transformation of an iconic grocer spanning ecommerce, customer relationship management and loyalty, category management, and the store experience, as well as an omnichannel and digital-marketing transformation for a global quick-service restaurant
- advising one of the world’s largest convenience retailers on an enterprise-wide transformation spanning 14 strategy, growth, cost, and capital workstreams, delivering significant EBITDA impact over two years
Beyond her client work, Kelly is a regular speaker on AI, technology, and strategy and has authored McKinsey research exploring the implications of AI and technology for businesses and industries.
Kelly serves on the board of the Wallace Foundation. She lives in Dallas with her husband and their teenage twins.