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Kelly Ungerman

Senior PartnerDallas

Transforms sales and marketing organizations for retail and consumer packaged goods clients, finding the potential for long-term growth

Kelly is a leader in our Retail and Consumer Packaged Goods Practices in the Americas. She supports a wide range of clients on their strategy, marketing and sales, and consumer multichannel efforts.

Among recent initiatives, Kelly helped a major apparel retailer understand its consumer decision journey, designed a continuous channel strategy for a global mass merchant, and developed an omni-channel strategy for a consumer electronics retailer. She helped guide a broad commercial transformation for a large home- and personal-care business, including the redesign of its sales organization.

Kelly has also done recent work to guide the development of a new foodservice innovation process for a global packaged-goods manufacturer, redesigning its distributor strategy and helping the company to reverse its declining market share and position itself for long-term growth.

Published work

Deactivate your digital-marketing autopilot,” McKinsey & Company, December 2021

The three building blocks of successful customer-experience transformations,” McKinsey & Company, October 2020

Adapting to the next normal in retail: The customer experience imperative,” McKinsey & Company, May 2020

Connecting with customers in times of crisis,” McKinsey & Company, April 2020

Adapting customer experience in the time of coronavirus,” McKinsey & Company, April 2020

Ready to ‘where’: Getting sharp on apparel omnichannel excellence,” McKinsey & Company, August 2019

Supercharging retail sales through geospatial analytics,” McKinsey & Company, March 2019

Who’s shopping where? The power of geospatial analytics in omnichannel retail,” McKinsey & Company, July 2018

Cohabiting with your e-commerce partners,” McKinsey Quarterly, June 2015

Busting mobile-shopping myths,” McKinsey & Company, December 2014

Digitizing the consumer decision journey,” McKinsey & Company, June 2014

Know your customers wherever they are,” Harvard Business Review, October 2012

Seven strategies to beat the retail store apocalypse,” Forbes, May 2012


The secret of Amazon: Lessons for multichannel retailers,” Chief Marketing & Sales Officer Forum, October 2012

Past experience

Andersen Consulting
Senior analyst


Wharton School of the University of Pennsylvania

Cornell University