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Erica Hutchins Coe

Partner, Atlanta
Advises leading public- and private-sector healthcare organizations across healthcare value strategies, including improving care delivery for mental and substance use disorders, innovating around social determinants of health and understanding regulatory implications

About Erica

Erica leads McKinsey’s Center for Societal Benefit through Healthcare and is part of our broader Healthcare Systems & Services and Public & Social Sector Practices. She has spent almost 15 years working with the management teams of leading public- and private-sector healthcare organizations. Through the Center for Societal Benefit through Healthcare, Erica leads McKinsey’s ongoing efforts to invest in issues deeply relevant to society, such as social determinants of health, rural health, maternal health, and behavioral health—including improving care delivery for mental and substance use disorders—with the explicit purpose of sharing insights and results so others can replicate what proves effective.

To that end, Erica is leading the firm’s efforts around social determinants, working with payer, provider, government, and non-profit clients to take specific action to move from philanthropic pilots to scaled programs. She is also a leader of McKinsey's client service and research on behavioral health, focused on improving care delivery for mental and substance use disorders. Erica is committed to improving behavioral health outside of McKinsey as well, including having served on the board of the National Alliance on Mental Illness of New York City.

Erica helped to launch and lead our McKinsey Center for US Health System Reform for the last seven years. She remains a go-to voice for McKinsey and clients on health policies and health insurance markets more broadly, particularly as it relates to regulatory implications in the above identified areas critical to the benefit of society.

Before joining McKinsey, Erica worked for a boutique healthcare strategy consultancy. She was also with Massachusetts General Hospital, collaborating on clinical trial research and assisting in the management of a mental health-focused nonprofit, and spent time working with the Carter Center Mental Health Program under Rosalyn Carter, based in Atlanta.

Videos

Unlocking whole person care through behavioral health,” McKinsey & Company

Published Work

How affordable is mental healthcare? The long-term impact on financial health,” McKinsey & Company, October 2021

How employers can improve their approach to mental health at work,” McKinsey & Company, September 2021

Improving mental health: An interview with One Mind’s Garen Staglin,” McKinsey & Company, August 2021

Overcoming stigma: Three strategies toward better mental health in the workplace,” McKinsey Quarterly, July 2021

Returning to work: Keys to a psychologically safer workplace,” McKinsey & Company, July 2021

National surveys reveal disconnect between employees and employers around mental health need,” McKinsey & Company, April 2021

COVID-19 and rural communities: Protecting rural lives and health,” McKinsey & Company, March 2021

Insights on utilization of behavioral health services in the context of COVID-19,” McKinsey & Company, March 2021

Unlocking whole person care through behavioral health,” McKinsey & Company, February 2021

COVID-19 and behavioral health: Consequences for companies and employees,” McKinsey & Company, December 2020

Strong minds, strong futures: Behavioral health for the next generation,” McKinsey & Company, November 2020

Understanding the hidden costs of COVID-19’s potential impact on US healthcare,” McKinsey & Company, September 2020

A holistic approach for the US behavioral health crisis during the COVID-19 pandemic,” McKinsey & Company, August 2020

Insights on racial and ethnic health inequity in the context of COVID-19,” McKinsey & Company, July 2020

National employer survey reveals behavioral health in a COVID-19 era as a major concern,” McKinsey & Company, June 2020

The implications of COVID-19 for vulnerable populations,” McKinsey & Company, May 2020

Changing views on mental and substance use disorders: An interview with Patrick Kennedy,” McKinsey & Company, April, 2020

Returning to resilience: The impact of COVID-19 on mental health and substance use,” McKinsey & Company, April 2020

Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights,” McKinsey & Company, March 2020

Understanding the impact of unmet social needs on consumer health and healthcare,” McKinsey & Company, February 2020

Insights on mental health from a 2019 McKinsey Consumer survey,” McKinsey & Company, February 2020

Why social determinants matter for children’s health: An interview with Michael Fisher,” McKinsey & Company, October 2019

Expanding the economic pie in the Peach State,” McKinsey & Company, May 2019

Addressing the social determinants of health: Capturing improved health outcomes and ROI for state Medicaid programs,” McKinsey & Company, April 2019

Insights from the McKinsey 2019 Consumer Social Determinants of Health Survey,” McKinsey & Company, April 2019

Reducing lapses in healthcare coverage in the Individual and Medicaid markets,” McKinsey & Company, March 2019

Insights into the 2019 individual exchange market,” McKinsey & Company, December 2018

2017 Individual exchange market consumer research findings,” McKinsey & Company, July 2018

Individual market enrollment dropped 10-12% year-over-year as of the end of first quarter 2017,” McKinsey & Company, July 2017

Hospital networks: Perspective from four years of the individual market exchanges,” McKinsey & Company, May 2017

What can states do to change key parameters of Medicaid?” McKinsey & Company, April 2017

What can states do to change key parameters of the individual market?” McKinsey & Company, April 2017

Potential impact of individual market reforms,” McKinsey & Company, February 2017

How to tame rising US healthcare costs,” McKinsey & Company, January 2017

The next imperatives for US healthcare,” McKinsey & Company, November 2016

Assessing the 2017 Medicare Advantage Star ratings,” McKinsey & Company, November 2016

Understanding consumer preferences can help capture value in the individual market,” McKinsey & Company, October 2016

Transitions in coverage type are the norm for most consumers over time,” McKinsey & Company, July 2016

Hospital networks: Perspective from three years of exchanges,” McKinsey & Company, March 2016

PAST EXPERIENCE

Easton Associates
Associate consultant

Harvard Interfaculty Program for Health Systems Improvement
Writer and interviewer

Massachusetts General Hospital, The Harris Center
Research assistant

EDUCATION

Columbia University, Mailman School of Public Health
MPH

Columbia University, Graduate School of Business
MBA

Harvard University
AB, sociology