This is a profile image of Liz Hilton Segel

Liz Hilton Segel

Senior Partner and Managing Partner, Chief Client OfficerNew York

Counsels CEOs and aligns with their teams and broader organizations to build new capabilities and businesses with a focus on growth and performance transformation; leads McKinsey’s sector groups and global industry practices

Liz Hilton Segel is McKinsey’s chief client officer (CCO). She leads McKinsey’s ten sector groups and 22 global industry practices and oversees the firm’s client service. As CCO, Liz is responsible for McKinsey’s client service functions, which include client experience, offerings, development, and analytics. Liz sits on the firm’s 15-person global leadership team. She was previously the managing partner for McKinsey in North America, the managing partner of the Growth, Marketing & Sales Practice in the Americas, and also the managing partner of our New York office.

In her client work, Liz counsels CEOs and aligns with their teams and broader organizations to build new capabilities and businesses with a focus on growth and performance transformation.

Liz serves on the board of the Partnership for New York City and is a member of the Council on Foreign Relations and the American Marketing Association of New York’s Marketing Hall of Fame Academy. She is also a founding member of the HBS Women’s Association of Greater New York. Liz was recognized by Working Mother magazine as the 2018 “Working Mother of the Year” and was included in Crain's New York Business’s 2019 list of “Most Powerful Women” and its 2018 list of “Notable Women in Accounting and Consulting.” Previously, she served on the board of a customer-journey analytics technology company, and two not for profits: Central Park Conservancy and Prep for Prep.

A native New Yorker, Liz and her husband are the proud parents of two children.

Published work

CEO priorities: Where to focus as the year unfolds,” McKinsey & Company, April 2024

What matters most? Eight CEO priorities for 2024,” McKinsey & Company, December 2023

Leading through disruption requires ‘the gene for change’,” McKinsey & Company, October 2023

Six CEO priorities for 2023,” McKinsey & Company, April 2023

What’s your superpower? How companies can build an institutional capability to achieve competitive advantage,” McKinsey & Company, March 2023

What matters most? Six priorities for CEOs in turbulent times,” McKinsey & Company, November 2022

What matters most? Five priorities for CEOs in the next normal,” McKinsey & Company, September 2021

Five ways to design a better mental-health future for a stressed-out workforce,” McKinsey & Company, November 2020

Positive leadership in uncertain times,” McKinsey & Company, April 2020

The future of work in America: People and places, today and tomorrow,” McKinsey & Company, July 2019