This is a profile image of Liz Hilton Segel

Liz Hilton Segel

Senior Partner, Chief Client Officer and Managing Partner, Global Industry PracticesNew York

Counsels CEOs and aligns with their teams and broader organizations to build new capabilities and new businesses with a focus on growth and performance transformation. Leads McKinsey’s ten sector groups and 22 global industry practices.

Liz Hilton Segel is McKinsey’s chief client officer. She leads McKinsey’s ten sector groups and 22 global industry practices and oversees the firm’s client service. As chief client officer, Liz is responsible for McKinsey’s client service functions, which include client experience, offerings, development, and analytics. Liz sits on the firm’s 15-person global leadership team, and is a member of McKinsey’s Shareholders Council, our board of directors equivalent. She was previously the managing partner for McKinsey in North America, the managing partner of the Growth, Marketing & Sales Practice in the Americas, and also the managing partner of our New York office.

In her client work, Liz counsels CEOs and aligns with their teams and broader organizations to build new capabilities and new businesses with a focus on growth and performance transformation.

Liz serves on the board of the Partnership for New York City and is a member of the Council on Foreign Relations and the American Marketing Association’s Marketing Hall of Fame academy. She is also a founding member of the HBS Women’s Association of Greater New York. Liz was recognized by Working Mother magazine as the 2018 “Working Mother of the Year” and was included in Crain's New York Business’s 2019 list of “Most Powerful Women” and its 2018 list of “Notable Women in Accounting and Consulting.” Previously, she served on the board of ClickFox, a customer-journey analytics technology company, and two not for profits: Central Park Conservancy and Prep for Prep.

A native New Yorker, Liz and her husband are the proud parents of two children. She has a bachelor’s from Harvard University and MBA from Harvard Business School.

Published work

What matters most? Six priorities for CEOs in turbulent times,” McKinsey & Company, November 2022

What matters most? Five priorities for CEOs in the next normal,” McKinsey & Company, September 2021

Five ways to design a better mental-health future for a stressed-out workforce,” McKinsey & Company, November 2020

Positive leadership in uncertain times,” McKinsey & Company, April 2020

The future of work in America: People and places, today and tomorrow,” McKinsey & Company, July 2019

Building an engine for growth that funds itself,” McKinsey & Company, May 2018

Setting an agenda for organic growth in the digital age,” McKinsey & Company, October 2017

The roots of organic growth,” McKinsey Quarterly, August 2017

Mastering three strategies of organic growth,” McKinsey & Company, August 2017

Invest, Create, Perform: Mastering the three dimensions of growth in the digital age,” McKinsey & Company, March 2017

Playing offense: What it takes to drive growth,” McKinsey & Company, March 2017

The ten things marketers can do to become a profit center for the business,” McKinsey & Company, January 2017

The power of points: Strategies for making loyalty programs work,” Chief Marketing & Sales Officer Forum, June 2013

Education

Harvard Business School
MBA

Harvard University
AB, economics

Activities and Interests

Partnership for New York City
Member, board of trustees

The Conference Board
Member, board of trustees

Central Park Conservancy
Member, board of trustees

Council on Foreign Relations
Member

American Marketing Association
Member, Marketing Hall of Fame Academy