Liz Hilton Segel is McKinsey’s chief client officer (CCO). She leads McKinsey’s ten sector groups and 22 global industry practices and oversees the firm’s client service. As CCO, Liz is responsible for McKinsey’s client service functions, which include client experience, offerings, development, and analytics. Liz sits on the firm’s 15-person global leadership team, and is a member of McKinsey’s Shareholders’ Council, the equivalent to our board of directors. She was previously the managing partner for McKinsey in North America, the managing partner of the Growth, Marketing & Sales Practice in the Americas, and also the managing partner of our New York office.
In her client work, Liz counsels CEOs and aligns with their teams and broader organizations to build new capabilities and businesses with a focus on growth and performance transformation.
Liz serves on the board of the Partnership for New York City and is a member of the Council on Foreign Relations and the American Marketing Association of New York’s Marketing Hall of Fame Academy. She is also a founding member of the HBS Women’s Association of Greater New York. Liz was recognized by Working Mother magazine as the 2018 “Working Mother of the Year” and was included in Crain's New York Business’s 2019 list of “Most Powerful Women” and its 2018 list of “Notable Women in Accounting and Consulting.” Previously, she served on the board of a customer-journey analytics technology company, and two not for profits: Central Park Conservancy and Prep for Prep.
A native New Yorker, Liz and her husband are the proud parents of two children.