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Liz Hilton Segel

Global Leader, Industry Practices, New York
Connects our clients around the world with the best, most relevant capabilities and expertise. Shapes strategic vision, agenda and priorities to enable distinctiveness in client service and client service capabilities. Drives revenue growth and profit improvement for companies in consumer-facing industries by partnering with clients on transformations, including strategy, implementation, and capability building.

About Liz

Liz Hilton Segel is McKinsey’s global leader for industry practices, with oversight over our 21 global sector domains. In this role, Liz is responsible for firm client service, focusing on shaping the firm’s future capabilities and client service approaches to better meet the needs of our clients. She is also a member of McKinsey’s Shareholders Council, the firm’s equivalent of the board of directors, and the firm’s 15-person global leadership team. She previously served as McKinsey’s managing partner of North America, leader of the Marketing & Sales Practice in the Americas, and managing partner of the New York office.

Since joining the firm, Liz has partnered with clients on their transformations, including strategy, implementation, and capability building. She has largely focused on consumer marketing, growth strategy, and performance improvement. She has served clients across several consumer-facing industries, including automotive, entertainment, financial services, media, retail, telecommunications, and travel.

Liz serves on the boards of the Partnership for New York City, the Conference Board, and the Central Park Conservancy. She is also a member of the Council on Foreign Relations and the American Marketing Association’s Marketing Hall of Fame Academy and is a founding member of the Harvard Business School Women's Club of New York. Liz was recognized by Working Mother as a 2018 Working Mother of the Year, and included in Crain's New York’s 2019 list of Most Powerful Women and 2018 list of Notable Women in Accounting and Consulting. Previously, she served on the board of ClickFox, a customer journey analytics technology company, and the education not-for-profit, Prep for Prep.

Published work

Five ways to design a better mental-health future for a stressed-out workforce,” McKinsey & Company, November 2020

Positive leadership in uncertain times,” McKinsey & Company, April 2020

The future of work in America: People and places, today and tomorrow,” McKinsey & Company, July 2019

Building an engine for growth that funds itself,” McKinsey & Company, May 2018

Setting an agenda for organic growth in the digital age,” McKinsey & Company, October 2017

The roots of organic growth,” McKinsey Quarterly, August 2017

Mastering three strategies of organic growth,” McKinsey & Company, August 2017

Invest, Create, Perform: Mastering the three dimensions of growth in the digital age,” McKinsey & Company, March 2017

Playing offense: What it takes to drive growth,” McKinsey & Company, March 2017

The ten things marketers can do to become a profit center for the business,” McKinsey & Company, January 2017

The power of points: Strategies for making loyalty programs work,” Chief Marketing & Sales Officer Forum, June 2013

Education

Harvard Business School
MBA

Harvard University
AB, economics

Activities and Interests

Partnership for New York City
Member, board of trustees

The Conference Board
Member, board of trustees

Central Park Conservancy
Member, board of trustees

Council on Foreign Relations
Member

American Marketing Association
Member, Marketing Hall of Fame Academy