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Telecommunications Insights

Interview - McKinsey Quarterly

All in: From recovery to agility at Spark New Zealand

– Three members of the telco’s top team describe the challenges and rewards of implementing agile rapidly—and the power of a “no plan B” approach to change.
Article

The B2B analytics playbook: Capturing unrealized potential in telcos

– Telecommunications companies have been leaving money on the table by underinvesting in advanced analytics in their B2B business... units relative to their B2C operations. A new tailored approach across these segments can generate much-needed growth and margins.
Collection

Are telcos prepared to lay the foundation for the digital future?

It’s a pivotal moment for telcos. 5G networks are hailed as the communications foundation for smart cities, connected factories,... and a host of innovative new technologies. Yet the cost and complexity of building out 5G is considerable, with still uncertain returns.
Survey

Cutting through the 5G hype: Survey shows telcos’ nuanced views

– Operators see a marginally positive business case, expect rollout at scale to take until 2022, and don’t think the increase... in capital-expense-to-sales ratio will be as big as skeptics claim.
Article

A 5G manifesto for the CEO

– The transition to a 5G world is far more complex and uncertain than the shifts to previous generations of wireless technology.... Five key principles will help telco CEOs better prepare for the challenges that lie ahead.

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Article

Development in the mobility technology ecosystem—how can 5G help?

– Technology-driven ecosystems are emerging in the automotive industry. Here’s what companies need to know about the new automotive... technology stack, the players driving this transformation, and the issues they are grappling with.
Podcast

Who wins in a 5G world?

– In this episode of the McKinsey Podcast, Simon London speaks with McKinsey... senior partners Ferry Grijpink and Philipp Nattermann—ahead of the headline telecommunications conference Mobile World Congress (MWC).
Interview - McKinsey Quarterly

Ten years at the top of a telco: An interview with Vittorio Colao

– The former CEO of Vodafone, who stepped down from the top job last September, reflects on the industry’s challenges and... what he learned as a successful global dealmaker.
Article

A new path for telco customer engagement

– Next-generation marketing and sales techniques offer incumbents real opportunity to thrive in a challenging landscape.
Article

A tale of two agile paths: How a pair of operators set up their organizational transformations

– Different approaches illustrate the company and market conditions that guide the structure of teams around work, and the rapid... benefits that follow.
Article

Reinventing telco networks: Five elements of a successful transformation

– For telcos to keep and grow market share, the network division needs a makeover that lets it shed its cost-center past to become... a leading function that influences the digital and analytics metamorphosis of the core.
Article

The building blocks telcos need to create their digital-and-analytics DNA

– Telcos need to rewire themselves to work in agile ways and make data-driven decisions to keep up with customers’ increasing... demands for simple digital experiences, among other challenges.
Interview

Analytics and automation in telcos: An interview with Nokia’s VP of global service delivery

– Digital operating models and new data-driven tools can not only deliver value to customers but can also help keep operators’... own houses in order.
Video

Society 3.0: Using technology to improve public goods

– Vodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at... large.
Article

Telematics: Poised for strong global growth

– An expanding array of telematics devices and services, combined with focused government mandates, will help the technology break... into the mainstream.
Article

Unlocking value from IoT connectivity: Six considerations for choosing a provider

– Companies must take a more nuanced look at connectivity providers as the Internet of Things evolves.
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