Digital & Analytics

Technology Transformation & Delivery

How we can help

Holistic tech transformations
Tech capability building
Agile way of working at scale
Government enterprise architecture
Customer experience transformation

Case studies

Virtual services platform
Implemented a virtual services platform for behavioral health, serving about ten million potential users
Statewide user portal
Developed a patient portal and immunization hub to connect about two million residents to about 23,500 licensed prescribers and about 10,000 pharmacies
National information exchange platform
Program managed and value assured the development of the healthcare information exchange platform
Digital transformation
Developed plans for a digital transformation and a customer experience redesign to increase capacity and reduce wait time at a state department of motor vehicles (DMV)

Let’s improve lives and livelihoods together

Featured capabilities

Build by McKinsey
Build by McKinsey
Digitizing Operations
Digitizing Operations
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Featured experts

Abdallah Saleme
PartnerNew Jersey
Helps organizations develop innovative strategies and transform technology capabilities to better serve stakeholders
Ali Ustun
Supports public, social, and healthcare clients on a broad range of strategic, development, and digital-transformation topics
Anusha Dhasarathy
Brings deep expertise and a passion for helping clients transform their performance through digital and advanced analytics
Belkis Vasquez-McCall
PartnerSouthern California
Leads Build by McKinsey in North America, helping organizations plan and build digital solutions to accelerate transformation...
Gayatri Shenai
PartnerNew York
Uses digital and analytics to help public- and private-sector institutions transform operational performance and improve competitive...
Hrishika Vuppala
Senior PartnerSouthern California
Leader in the global digital and analytics work for our Public Sector and Healthcare clients with a focus on driving innovative...
Jessica P. Kahn
PartnerWashington DC
Coleader of our US state Medicaid and social services information technology work
Mark McMillan
Senior PartnerWashington DC
Leader in Digital McKinsey with expertise helping private- and public-sector clients develop digital strategies, manage large-scale...
Tolian Gjika
PartnerSouthern California
Advises public and private sector organizations on digitally-enabled transformations that drive innovation and transform customer...

Featured insights

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The big product and platform shift: Five actions to get the transformation right
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Unlocking the potential of public-service digitization
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The Tech:Forward recipe for a successful technology transformation
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Five key questions to get a tech transformation right

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