Helping healthcare organizations to strategically employ digital and analytics to transform their businesses and dramatically improve performance
The rise of big data and digital capabilities is changing the way healthcare payers and providers operate. We draw on an unrivaled mix of healthcare expertise and experience leading end-to-end delivery of digital transformations to help healthcare organizations improve healthcare cost, quality, and access from digital and analytics.
What we do
Digital strategy
We help healthcare organizations understand the value at stake from digital technologies, prioritize key areas, and create road maps for transforming their organizations.
Cost and performance enhancement
We help healthcare organizations to boost efficiencies through back-office process redesign and automation as well as to use digital workflows to drive efficiency in clinical operations and caregiver-experience redesign.
Digitally enabled growth
We support healthcare organizations to improve member and patient acquisition and retention through sophisticated analytics and personalized engagement and boost brand loyalty through consumer strategies and digitally enabled journeys.
Digital healthcare cost, quality, and access
We help healthcare organization to improve healthcare outcomes and value by supporting consumers and providers with digital tools as they make care decisions and manage their chronic conditions.
Core technology
We help healthcare organizations to develop the technology foundations and capabilities—including agile at scale, DevOps, and modern architecture—to scale and sustain digital transformations.
Featured capabilities
We invest in pioneering research and assets that enable digital transformations and capability building.
Journey diagnostics: Our proprietary benchmarks and diagnostics enable rapid digital-opportunity sizing.
Consumer insights: Our proprietary research provides insights into healthcare consumer demographics, decision making, and experience across the US population.
Consumer engagement platform: Our consumer engagement platform enables healthcare organizations to personalize their interactions with consumers through targeting analytics, digital tools, and test-and-learn capabilities.
Digital journey design and prototypes: Our designers and developers help healthcare organizations reimagine healthcare journeys and develop rapid prototypes for testing.
Digital Academy: Our Digital Academy helps organizations build the capabilities needed to realize their digital aspirations.
Examples of our work
Payer digital transformation
When a large payer wanted to optimize administrative costs without disrupting business operations and market growth, we conducted a rapid diagnostic to identify digital opportunities across operational areas, redesigned five core journeys, and conducted an agile rollout of a multiyear road map, which led to more than $300 million in administrative-cost savings.
Digital capability building for a hospital system
When a large hospital system wanted to create a best-in-class digital experience for patients, we helped them understand the value at stake from digitizing three priority patient journeys. We mapped patient pain points, developed a conceptual digital architecture, and built digital prototypes. This targeted $200M in expected annual revenue growth and $100M+ in administrative and medical annual contribution impact within 3 years.
Personalized digital member support
A regional US payer wanted to use analytics and agile capabilities to improve member support improve quality, cost and access, so we created a predictive model and a personalized intervention and messaging strategy to help members make better healthcare decisions. The rapid diagnostic identified around $45 million in immediate value.
Featured insights
Article
Omnichannel consumer interactions—a payer perspective
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Omnichannel interactions are fundamentally improving the consumer experience in many industries. Payers should act now to keep up with rising consumer expectations.
Article
For better healthcare claims management, think “digital first”
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Although end-to-end digital claims management is still a distant vision, much can be gained from digitizing portions of the claims...
Video
An insurance company transforms itself by putting technology first
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The deep transformation of healthcare company Anthem presented unique challenges. Here’s how the company set up its strategy...
Article
The era of exponential improvement in healthcare?
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Technology-driven innovation holds the potential to improve our understanding of patients, enable the delivery of more convenient,...
Article
Digital health ecosystems: A payer perspective
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Creating or participating in a digital health ecosystem can allow payers to take advantage of their central position in the healthcare...
Featured experts

Jenny Cordina
PartnerDetroit
Improves healthcare clients’ performance across levers with a deep focus on delivering impact through consumerism in areas such...

Greg Gilbert
PartnerWashington DC
Coleads the firm’s healthcare value technology work and focuses on serving healthcare companies on a broad array of topics, including...

Basel Kayyali
Senior PartnerNew Jersey
Assists healthcare, high-tech, and telecommunications companies with digital and analytics transformations targeted at their...

Rohit Kumar
PartnerChicago
Brings consumer and digital expertise to the healthcare industry across payers, providers, and health-services organizations...

Florian Niedermann
Senior PartnerStuttgart
Leads our work in the Healthcare Practice in Germany through his expertise in technology and processes in the health and insurance...