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Government Performance

Transformative approaches to build public sector capacity and respond to social, economic, and technological challenges

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or boost outcomes at no extra cost.



Transforming government through digitization

– By digitizing processes and making organizational changes, governments can enhance services, save money, and improve citizens’... quality of life.

E-government 2.0

– Despite spending enormous amounts on Web-based initiatives, government agencies often fail to meet users’ needs online. By employing... new governance models, investing in Web capabilities, and embracing user participation, agencies can raise the effectiveness of their online presence.



Making government for the people

– Budget constraints and the rapid pace of technological change mean governments must not only deliver services more effectively and efficiently but also prioritize citizens’ needs.



How government can promote open data

– Open data has the potential not only to transform every sector of the economy but also to unleash more than $3 trillion in global... economic value annually. Government has a critical role to play.

How US state governments can improve customer service

– A McKinsey Center for Government survey finds that Americans are often dissatisfied with state services—and identifies significant... opportunities for improvement.

A leaner public sector

– Through lean and Six Sigma initiatives, public-sector agencies can improve performance and productivity—but the impact won’t stick... if they ignore the “soft” side of making operational change happen.
Book Excerpt - McKinsey Global Institute

How do you govern a disrupted world?

– Seismic economic shifts are placing new demands on governments globally. In this excerpt from the new book No Ordinary Disruption: The Four Global Forces Breaking All the Trends, its authors explain how policy makers can respond.

Tax myths: Dispelling myths about tax transformation in rapidly growing economies

– In conversations with public sector leaders globally, we have uncovered several misconceptions about tax transformations. Reality can sometimes be at odds with conventional wisdom, raising important implications for policy makers and tax administrations.