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Latest insights

Article

Building the vital skills for the future of work in operations

– Operationally intensive companies have entered a new wave of automation and digitization. That will have a big impact on the skills they need to remain competitive.
Article

COVID-19 and advancing Asian American recovery

Asian American communities have been disproportionately affected by the pandemic. Stakeholders in the public, private, and social sectors can help spur their recovery and promote greater equity.

Article

Reimagining European restaurants for the next normal

– To win in the next normal, European restaurants will need to embrace innovation in their channel strategy, menu offerings, and... business model.
Article

Reimagining the $9 trillion tourism economy—what will it take?

– As national borders consider reopening, a partnership between governments and the tourism industry will be essential.
Interview

How Zoetis’s new CEO reset priorities and empowered employees during the pandemic

– Kristin Peck explains how letting local managers make their own decisions has helped the animal-health company to weather the... COVID-19 crisis successfully.
Interview - McKinsey Quarterly

Stay visible—but don’t be needed: How Alain Bejjani is leading through the unexpected

– A five-year, purpose-driven digital transformation has helped the CEO of Majid Al Futtaim, and his organization, to cope with... the coronavirus pandemic.
Executive Briefing

COVID-19: Implications for business

– Our latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organizations can prepare... for the next normal.
Article

Communications get personal: How leaders can engage employees during a return to work

– As organizations embark on the reentry phase of the COVID-19 crisis, four practices can help them build trust and a sense of purpose... for the long term.
Article

Demystifying modeling: How quantitative models can—and can’t—explain the world

– The COVID-19 crisis has brought quantitative models to the forefront. Here are some ways that modeling helps us—as long... as we avoid its pitfalls.
Article

From thinking about the next normal to making it work: What to stop, start, and accelerate

– As businesses step into the post-coronavirus future, they need to find a balance between what worked before and what needs to... happen to succeed in the next normal.

The Next Normal

A multimedia deep-dive series where McKinsey and other experts will envision the post-pandemic reset, one industry at a time.

The future of the high-rise: Creating people-centric spaces

– As the world becomes more urban, more people will live and work in high-rises. What will that mean for builders, real-estate companies, and tenants? In this edition, The Next Normal explores the high-rise of 2030.

The future of business: Reimagining 2020 and beyond

– In this special edition of The Next Normal, McKinsey senior partners envision how the COVID-19 crisis will transform entire industries in the coming 12 to 18 months.

The future of hospital care: A better patient experience

– In this edition, we explore how hospitals will innovate in the coming decade—and what it will mean for both patients and healthcare professionals. (From our archives)

Special Features

We Are McKinsey

During the widespread COVID-19 global lockdowns—and the work-from-home days that turned into weeks and then months—a regular destination for McKinsey’s colleagues throughout the world has been Managing Partner Kevin Sneader’s weekly, virtual “fireside” chat.

Navigating to the next normal: The first 100 insights

Our first 100 articles addressing the challenges of tackling the COVID-19 pandemic, presented in four thematic collections. Curated insights to help leaders in the public, private, and social sectors overcome the crisis—and remake the future.

Charting the path to the next normal

A daily chart that helps explain a changing world—during the pandemic and beyond.

CEO Moment from McKinsey Quarterly

Article - McKinsey Quarterly

The CEO moment: Leadership for a new era

– Challenged by the global pandemic, CEOs have made four shifts in the way they lead that hold great promise for both companies and society. Will they build on this unique moment, or return to the ways of the past?
Interview - McKinsey Quarterly

Reliability in times of crisis: An interview with LSEG’s David Schwimmer

– The CEO of London Stock Exchange Group highlights the affirming power of organizational purpose and offers insights into decision making, talent, and leadership in times of crisis.
Interview - McKinsey Quarterly

Rewriting the playbook: How Union Pacific is conducting business during the pandemic

– The chairman and CEO of a railroad heavyweight reflects on what keeps him going, how past challenges have prepared him for today’s, and how his leadership approach has changed during the pandemic.
Interview - McKinsey Quarterly

How Asia’s largest pharma is leveraging its values to navigate the COVID-19 crisis

– Christophe Weber, CEO of Takeda Pharmaceuticals, discusses challenges to globalization, principles in the face of crises, and new opportunities when companies pull together.
Interview - McKinsey Quarterly

How the State Bank of India is learning from crisis

– Rajnish Kumar, chairman of India’s largest bank, discusses COVID-19, digital transformation, and the future of work in financial services.
Interview - McKinsey Quarterly

Making a daily ‘to be’ list: How a hospital system CEO is navigating the coronavirus crisis

– Cincinnati Children’s CEO Michael Fisher is communicating with purpose, leaning into tough choices, and emphasizing trust as he leads through uncertainty.
Interview

Adapting healthcare to COVID-19: An interview with the CEO of Boston Medical Center

– Kate Walsh shares how Boston Medical Center, New England’s largest safety-net hospital, has had to adapt to the pandemic—and why there’s no going back.

Collection

McKinsey on Risk: Special issue on the COVID-19 crisis

– A special issue of McKinsey on Risk offering our global perspective on the COVID-19 crisis, including understanding the... crisis, resiliency through crisis, industry perspectives and social and environmental leadership in the next normal.
Article

A holistic approach for the US behavioral health crisis during the COVID-19 pandemic

– COVID-19 creates additional challenges for healthcare leaders seeking to improve behavioral health while offering an opportunity... for meaningful change.
Article

Global capability centers in the next normal

– Companies with large global operations had to respond quickly to COVID-19. Now their short-term fixes are turning out to offer... longer-term opportunities.
Article

The great consumer shift: Ten charts that show how US shopping behavior is changing

– Our research indicates what consumers will continue to value as the coronavirus crisis evolves.
Article

Insights on racial and ethnic health inequity in the context of COVID-19

– McKinsey’s Center for Societal Benefit through Healthcare shares insights on underlying health inequities that contribute... to the disproportionate impact of COVID-19 on communities of color and vulnerable populations.
Article

Managing and monitoring credit risk after the COVID-19 pandemic

– The unique features of the pandemic-triggered recession have led banks to move more quickly to build real-time data and analytics... into their credit-decision engines.
Article

Tech for Good: Helping the United Kingdom improve lives and livelihoods

– In the United Kingdom, the Tech for Good movement has been gaining momentum in recent years and has the potential to accelerate... and build on the wave of solidarity we are seeing emerge across society.
Article

How COVID-19 has impacted Black-white financial inequality

– COVID-19 has disrupted everything from economic markets to personal finances, but not everyone feels its effects equally.
Article

How COVID-19 is changing consumer behavior—now and forever

– Consumers are shifting behaviors across eight areas of life.
Article

What got us here won’t get us there: A new model for the consumer goods industry

– COVID-19 is amplifying 12 trends that have been disrupting consumer goods for the last decade. Leaders will adopt a new model... for ‘where to play’ and ‘how to win’ that gets their evergreen brands on the right side of the trends and helps their small brands scale up more quickly. Together these changes will fuel the next generation of industry growth.
Interview

An interview with Austan Goolsbee

– “The countries that prioritized health not only had better health outcomes, they had better economic outcomes too.”
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Survey collections

Collection

An early view of post-COVID-19 discretionary spending in Asia

– A survey of consumers in China, India, and Indonesia shows how the COVID-19 outbreak has affected their plans for discretionary... spending—and which shifts could be part of the next normal.
Collection

Financial decision-maker sentiment during the COVID-19 pandemic: A global perspective

– We are tracking financial decision-maker sentiment and behavior across multiple countries to provide facts and insights that will... help finance and business leaders navigate throughout the crisis.

How B2B decision makers are responding to the coronavirus crisis

– With governments and organizations still working to contain COVID-19 and stem the growing humanitarian toll it is exacting, the... effects on customer behaviors are beginning to ripple across the B2B landscape.

Reimagining food retail in Asia after the COVID-19 pandemic

– New survey results suggest where, and how, food retailers in Asia might rethink their businesses in the wake of COVID-19.

Global surveys of consumer sentiment during the coronavirus crisis

– Consumer optimism varies by country depending on what stage each country is in the coronavirus contagion cycle.

Contact McKinsey about coronavirus response