Digitizing Operations

The rise of digital has brought about irreversible trends that are shaping the future of work into nothing short of an industrial revolution in services—the 4th industrial revolution. Spending on technologies and services that enable digital transformations of business practices, products, and organizations has increased from $2 to $3 trillion globally. For businesses, this revolution heralds the need for a radical reimagining of the end-to-end operating model. The rapid pace of change and innovation is transforming customer behavior and placing greater demand on digital channels.

McKinsey helps organizations apply digital and automation across the end-to-end operating model to capitalize on the irreversible trends that are driving this new revolution in services. To win in the new world, organizations must adapt their operating models and create a scalable, cross-functional deployment model that include the following elements:

McKinsey’s proprietary knowledge and solutions allow us to bring an array of offerings to help our clients transform their end-to-end operating models. Our offerings include:

• End-to-end process redesign enabled by technology solutions
• Technology-enabled G&A optimization
• Major technology transformations and program re-platforming
• Workforce of the future redesign

Next Gen Operating Model Maturity Index: A survey that allows organizations to quickly assess areas of strength and opportunity across 16 key capabilities within three pillars that are critical to successfully reimagining operating models to adapt to the next normal.

Automation 20/20: A tool that assesses four key dimensions affecting successful adoption of automation. We partner with our clients to analyze results, compare their performance against other organizations, and prioritize recommended interventions that could have the greatest potential impact.

Trace: A tool that helps organizations improve performance by accelerating the transition to technology-enabled operations. It includes an emerging suite of process insight tools to diagnose, discover, monitor, and transform processes.

Hyperscience: An AI-based software that provides best-in-class document processing automation capabilities, allowing clients to redesign end-to-end processes that involve document processing; add intelligent document processing to existing digital, analytics, and automation capabilities; and solve document processing challenges holistically across the enterprise. The solution is powered by Hyper Labs in collaboration with McKinsey.

McKinsey Academy: A center of excellence for capability building that helps organizations build capabilities at scale to drive change. Our programs span leadership, execution, and essential skills. We work with organizations to foster a culture of life-long learning.

Go & See visits: An opportunity for leaders to learn from peers more advanced in the journey on topics such as implementing new digital strategy, agile at scale, data and analytics, or reimagining customer journeys.

AI immersion tours: A tour for executives to get a 360 degree view of the AI ecosystem by learning from industry-leading experts across academia, research think tanks, venture capital, and companies at various scales – from start-ups working on new cutting-edge use cases to advanced organizations that have completed their transformations.