Digitizing Operations

Process and technology capabilities
Foundational enablers

What we do

Featured Capabilities

Industry Insights

Automation in government: Harnessing technology to transform customer experience
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Automation in government: Harnessing technology to transform customer experience
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Making healthcare more affordable through scalable automation
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Making healthcare more affordable through scalable automation
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Rules of engagement: Winning with the basics in digital telecommunications
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Rules of engagement: Winning with the basics in digital telecommunications
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Blog Post
Productivity in banking: An Interview with Lloyds Banking Group’s Jennifer Tippin
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Capability insights

Abstract 3D rendering of colorful network wires symbolizing the intricate nature of data networks.
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Tech and regionalization bolster supply chains, but complacency looms
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3D illustration Rendering of people connection technology concept
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New operations management systems for a digital world
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How virtual work is accelerating innovation
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Digital service excellence: Scaling the next-generation operating model
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The industrial revolution in services
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COVID-19 insights

Next-generation operating models for the next normal
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Next-generation operating models for the next normal
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Beyond contactless operations: Human-centered customer experience
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Beyond contactless operations: Human-centered customer experience
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Featured Experts

Rohit Sood
Senior PartnerToronto
Brings digital-operations and lean-management expertise to help clients in the banking, insurance, retail, and healthcare sectors win in new ways
Greg Phalin
Senior PartnerCarolinas
Helps banks, insurance companies, and business-process-outsourcing companies set operations strategy, organizational structure, and governance
Martin Rosendahl
PartnerLondon
Helps organizations capture the full potential of transformation, with a focus on process improvement, offshoring and outsourcing, digital, and automation
Federico Berruti
PartnerToronto
Advises leading banks, companies, and governments on automation and artificial-intelligence strategies and implementations and on a range of transformation, partnership, disruptive-technology, and operational-efficiency issues
Grace Klopcic
PartnerDenver
Advises financial-services companies looking to optimize their digital and analytics capabilities, and put in place innovative digital payment strategies to drive growth
Sameer Chowdhary
PartnerDallas
Serves healthcare organizations, including payers, integrated-delivery systems, and health systems on topics related to operational excellence, advanced analytics, automation and digitization, and cost optimization
Jesús Moreno Sosa
PartnerBuenos Aires
Leads digital-transformation programs—improving customer experience, driving revenue, and reducing costs—and leads the customer experience group in Latin America

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