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Operations Transformation

Transformations that unlock the full potential of operations, sustained by building institutional capabilities and adding agility

Cross-operations diagnostic

Assess the current operations system (including processes, digital and analytics, management practices, mindset and behaviors, and capabilities), and size the full improvement potential.

Future state design and road mapping

Design a coherent vision of the operations system and step-change aspiration, the implementation road map, and a change management strategy.

Initial idea generation

Design initiatives to realize vision across dimensions and achieve aspiration. Launch identified quick wins.

Employee-led implementation

Shepherd an employee-led implementation tailored to the current context. Engage all levels of the organization, from the change agent team to the executive council, in execution to create ownership.

Change and sustainability engine

Deploy across the enterprise a full capability-building strategy that spans functional capabilities and transformation skills. Develop the change management process to achieve engagement and change mindset and behaviors. Set up the implementation management process and tools to ensure focus on execution and fast resolution of roadblocks.

Corporate process upgrades

Adapt specific corporate processes to support an integrated operations agenda. Ensure the corporate business functions, from business strategy to human resources to digital and analytics, are operationally focused.


EBITDA improvement


productivity gain


time-to-market improvement

We offer clients a wide range of innovative tools and capabilities.

Full-fledge cross-operations diagnostic toolkit

Quantitative and qualitative assessments identify the functional improvement potential by considering specific cross-operations levers including digital and analytics, management practices, mindsets, behaviors, and current capabilities.

Integrated operations tool kit

Integrates functional operations playbooks and expertise with cross-operations systems and experience to address the full operations spectrum of opportunity.

Impact essentials

Identifies and deploys the essential elements needed to drive and sustain change, as learned through thousands of projects; measures executive alignment; and focuses on health and an execution engine.

Capability building

Uses an integrated approach that addresses leadership, transformation, and functional capabilities across all levels of organization, from the executive team to the front line.

Operations Resilience Index

The Operations Resilience Index is a proprietary methodology that helps organizations benchmark the resiliency and flexibility of their value chains.

Go & See

The McKinsey Go & See program creates opportunities for organizations considering a large-scale transformation program to learn from peers at other organizations who have undertaken a similar journey. These visits may focus on topics such as embarking on a new digital strategy, agile at scale, data and analytics, and reimagining customer journeys, among others.

Featured insights


Everyone is within learning distance: Building skills remotely

– With careful design and implementation, remote capability building provides an effective lifeline for organizations adapting to... entirely new ways of working.
Impact Story

How a steel plant in India tapped the value of data—and won global acclaim

– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum.

Transformation in uncertain times: Tackling both the urgent and the important

– A sprint-based transformation approach can help organizations achieve full potential.

Jump-starting resilient and reimagined operations

– COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.

Transform the whole business, not just parts

– In a business, the parts link together and compose the whole. And so to improve the whole, you must improve the parts, right?
Blog Post

The imperative to build resilient operations

– In uncertain times, it pays to expect the unexpected. And as multiple factors combine to create a turbulent business environment,... volatility is already upon us.

Building resilient operations

– In the face of rising uncertainty, get ready for the unexpected. To build resilience, accelerate productivity improvement and... operational flexibility.

A transformative experience for leading a transformation

– Giving senior leaders hands-on, digitally enhanced experience with lean management helps kick-start a transformation.


Interested in a career in Operations?

A career within our Operations Practice offers the opportunity to work with the biggest companies in the world, on projects that transform their core business and build resilience for the future. We are continuously seeking the best talent at all levels and for all types of roles, and are particularly keen to talk to experienced professionals looking for their next challenge.

Connect with our Operations Practice