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Travis Fagan

Senior PartnerAustin

Advises travel, logistics, and infrastructure organizations on topics including operations-performance transformation, business building, and organization

Travis primarily serves B2B clients such as railroads, logistics providers, environmental-services companies, and advanced industrial manufacturers. He also has extensive experience in B2C sectors, including retail, hotels, and casinos.

Travis’ deepest expertise lies in productivity-oriented topics, and he has helped clients make major improvements in areas such as network planning, front-line operations, and supply chain efficiency. He has led more than 20 large-scale transformation efforts, ranging from merger integration to large-scale growth and productivity programs. Examples of his work include:

  • developing a holistic performance transformation of a North American railroad, helping our client achieve all-time best and industry-leading performance across productivity, safety, and customer experience measures
  • developing the commercialization of the nonclassified product portfolio for a global aerospace and defense company, including evaluation of more than 50 potential technologies and potential markets
  • creating the distribution strategy for a Fortune 200 hotel chain, evaluating channel and partner relationships in the rapidly evolving digital landscape
  • leading a large-scale cost transformation for a Fortune 200 environmental services company, covering capital equipment, front-line operations, procurement and supply chain, and overhead cost. Client is operating at all-time best productivity levels today

Travis serves on the Dean’s Council for the McCombs School of Business at the University of Texas.

Published work

Advanced analytics can drive the next wave of growth for transportation and logistics companies,” McKinsey & Company, October 2018

Redefining service innovation at Starwood,” McKinsey Quarterly, February 2015

Service innovation in a digital world,” McKinsey Quarterly, February 2015

Understanding the services revolution,” McKinsey & Company, June 2014

Research priorities for the science of service: CSL report,” Center for Services Leadership, W.P. Carey School of Business, Arizona State University, 2010

Past experience
VP, customer experience

Wells Fargo
VP, customer care, online financial services

US West
Senior manager, sales and service

Arthur Andersen Business Consulting
Senior consultant


McCombs School of Business, University of Texas at Austin

University of Texas
BBA, accounting