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Tom Welchman

Partner, London
Leads our portfolio of digital solutions for the People & Organizational Performance Practice, helping executives across sectors on the design and implementation of ‘future-proof’ organisations for enhanced organisational health, significant performance improvement, and further growth

About Tom

Tom leads OrgSolutions by McKinsey in EMEA, a group that works with clients to improve organisational health and performance substantially through proprietary assets and capabilities built with data and analytics.

Tom brings leading-edge knowledge and pattern recognition in organisational design, transformation, and analytics to address his clients’ challenges. Using his expertise, he counsels clients in multiple sectors, particularly healthcare, energy, and insurance.

Examples of his recent client work include the following:

  • applying traditional organisational design, zero-based budgeting, and agile approaches to redesign operating models in more than 15 major organisations
  • diagnosing and embedding behavioural change in more than 100 transformations, helping to create new performance-sustaining habits
  • redefining the operating model of a major healthcare organisation to deliver a new mandate and rebalance power between regions and the centre
  • aligning the culture of a chemical manufacturer around a new strategic direction
  • creating a new health governance system for an emerging economy, improving outcomes by devolving primary care from a centrally to a locally managed system
  • deploying advanced analytics in strategic workforce planning to deliver a new talent strategy that helped a bank build the workforce of the future

Tom is a lead facilitator for McKinsey’s executive Change Leaders Forum and a guest speaker at INSEAD on organisational analytics. He also acts as regular faculty at the Marketing Academy’s fellowship programme for CMOs looking to transition to CEO roles.

Before joining McKinsey, Tom worked as an engagement manager at a strategy-consulting firm, focusing mainly on corporate strategy, leadership, and analytics in the healthcare sector.

Published work

Banking on the ‘soft stuff’,” McKinsey & Company, September 2021

Operating model transformations: Not all elements are created equal,” blog entry, McKinsey & Company, September 2021

Why insurers should embrace remote work,” McKinsey & Company, April 2021

Three important questions for the future of remote work,” McKinsey & Company, July 2020

The future of work: Reskilling and remote working to recover in the ‘next normal’,” McKinsey & Company, July 2020

Infusing tech talent into the UK insurance industry,” McKinsey & Company, March 2020

Confronting overconfidence in talent strategy, management, and development,” McKinsey & Company, June 2019

Avoid leadership blind spots by asking the crowd,” McKinsey & Company, December 2018

How to identify the right ‘spans of control’ for your organization,” McKinsey & Company, December 2017

Past experience

Monitor Deloitte
Engagement manager


University of Cambridge
MPhil, economics
MA, economics