Based in Hong Kong, Brad leads our insurance work in Asia. He has deep experience in property and casualty and life insurance.
Examples of his recent client work include the following:
- building a strategy for a global property-and-casualty and benefits broker, which incorporated the impact of international growth trends, technology, and potential disruptive attackers
- designing and piloting a sales-force transformation for a North American insurance company, which included defining and rolling out new sales roles and rearchitecting the sales process to improve the quality and productivity of interactions with distributors
- developing and implementing a profitability-improvement program with a global commercial carrier that realized technical improvements in underwriting and claims execution
- implementing an enterprise-wide lean-management transformation that raised productivity by more than 20 percent and improved customer satisfaction and employee engagement
- building a growth strategy for a group life carrier to generate top-line growth in the middle market and to expand margins through enhanced operational effectiveness
Published work
“Life insurance in China: Four priorities to transform the agency channel,” McKinsey & Company, September 2019
“Life insurance product innovation: What insurers can learn from leading tech and consumer companies,” McKinsey & Company, January 2019
“Rethinking US life insurance distribution, McKinsey & Company,” May 2016
“Small commercial insurance: A bright spot in the US property-casualty market,” McKinsey & Company, March 2016
“Agents of the future: The evolution of property and casualty insurance distribution,” McKinsey & Company, 2013
Education
Harvard Business School
MBA
Princeton University
BSE, mechanical engineering