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Article

The revival of customer loyalty: How regulated utilities can reshape customer engagement

– With customer expectations rising and new technologies emerging, constant renewal of customer transformations can never be over.
Article

The missing link in mining-company productivity: People

– To address its productivity challenge, the mining industry has invested heavily in technology. New evidence shows that it also... needs to pay more attention to its people.
Article - McKinsey Quarterly

Three surprising resource implications from the rise of electric vehicles

– The economic consequences for energy, raw materials, and land may not be what you’d expect.
Video - McKinsey Global Institute

How can we make labor shifts work for people?

– Technological shifts have fundamentally changed labor markets. What governments and companies do to manage those shifts will be... crucial in allowing workers to thrive.
Article

The economics of homelessness in Seattle and King County

– Can a rising tide lift all boats? Here is a quick primer on the state of play in one fast-growth market.
Article

Why utility boards should care about IT architecture

– Many utilities struggle to match the customer and commercial expectations set by digital leaders. Investing in faster, more flexible... IT architecture can accelerate their digital modernization.
Interview

A proven recipe for organic growth: Deliberate focus on a diversified approach

– An overview of today’s growth ‘ingredients’: Invest, Create, Perform
Article

Building an engine for growth that funds itself

– You don’t have to look far to finance your growth ambitions.
Article

How utilities can keep the lights on

– The past decade has been difficult for many utilities. Here is how they can prosper in the next.
Executive Briefing - McKinsey Global Institute

Europe’s refugees: Refocusing on integration

– With the flow of new arrivals slowing, Europe needs to shift its focus to helping those who will stay build new lives and begin... making productive contributions.
Article

Solving the customer-experience puzzle: A guidebook for government leaders

– It takes focus to transform public-sector agencies to serve a diverse set of customers better. A ready reference—based on... lessons from government leaders—can help.