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Insurance 360°

This benchmarking tool provides a comprehensive quantitative overview of a participant’s unit costs relative to peers.

It is based on high-quality internal data from participants and covers the entire value chain (e.g., policy issuance, claims management, marketing) and all cost types in all lines of business (e.g., life insurance, property-casualty, health). Insurance 360° uses a standard taxonomy to compare like-to-like across different markets and reporting structures, and delivers detailed insights into products, value-chain steps, and channels.

Participants in the Insurance 360° benchmark can also receive a root-cause analysis and targeted improvement levers. Processing times are short, with quick results, and there are more than 40 annual updates or new participants every year.

McKinsey’s Insurance 360° supports performance management efforts by addressing the following topics and related questions:

Creating cost transparency

  • What is the cost structure along the value chain?
  • How does the cost structure reflect business priorities?

Comparison of the participants own performance with accurately tailored peer groups

  • Where does the participant stand in terms of cost levels throughout the value chain?
  • Where are there performance gaps compared to cost leaders?
  • What are the structural and operational root causes of these gaps?

Setting aspiration levels

  • Where are the improvement opportunities in work procedures?
  • What should cost aspirations be for the coming years?

Tracking improvements

  • How successful are performance improvement efforts?
  • How is the company’s position evolving in relation to the peer group?

Gaining valuable industry insights

  • What factors distinguish top performers in the peer group?
  • What are the characteristics of insurers with low cost levels?



Taking courageous action on cost in life insurance

– Life insurers under pressure to reduce costs can learn from the success of others—and consider radical change.

From transparency to insights: McKinsey’s insurance cost benchmarking 2016

– The 11th edition of our Insurance 360° study confirmed that cost is a key competitive factor for players in Europe’s... insurance industry. This report examines two critical questions: How has the sector’s cost situation developed? And what insights can be derived for individual insurers aiming to reduce cost ratios?

Insurance on the threshold of digitization: Implications for the Life and P&C workforce

– Digitization is having a significant impact on the insurance workforce, both in terms of skills required and a potentially smaller... workforce.

What drives insurance operating costs?

– Many insurers believe certain costs are integral to their business model and can’t be changed. Yet the biggest driver of... cost differences among companies is often management.