Customer

We help utilities and retail energy suppliers develop innovative approaches that set new standards for service quality and customer satisfaction, while optimizing costs and commercial performance.

What we do

Examples of our work

Over the past five years, McKinsey has worked with utility-industry leaders on more than 250 customer-related projects globally, including the following:
Executing a Commercial Transformation
Redefining Customer Journeys
Defining a Customer-Experience Strategy
Redesigning the Outage Journey
Raising Market Awareness
Designing a Go-to-Market Strategy

Featured capabilities

Related Insights

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Digitizing customer journeys—making a radical, but valuable move in EPNG
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