Insights on Operations

The CEO: Architect of the new operations agenda

To thrive in a volatile and unpredictable postpandemic economy, companies need smarter, faster, more agile operations. That requires big changes—and commitment from the very top of the organization.

Resilience: The whole-company fitness challenge

– To build resilience in volatile markets, most companies will need to change across the full span of their operations.

The need for resiliency

– Here’s how leading companies can build a business that’s ready for tomorrow.

Operational Resilience


How to deal with price increases in this inflationary market

– The return of inflation makes price negotiation a more demanding—and strategically critical—capability.

Navigating the labor mismatch in US logistics and supply chains

– Structural shifts in the labor market have left companies struggling to recruit and retain workers. But a set of concrete actions... can help address this imbalance across value chains.

How COVID-19 is reshaping supply chains

– Companies have only partly addressed the weaknesses in global supply chains exposed by the coronavirus pandemic. In the face of... new challenges, finishing the job is even more urgent.

Managing the risks and returns of intelligent automation

– As companies accelerate the adoption of automation and artificial intelligence, they need a better way to maximize the benefits... of these new technologies while minimizing the risks.

Learn more about building operational resilience

Latest Insights


From speech to insights: The value of the human voice

– In a digital age, live voice contacts matter even more in providing a high-quality customer experience. New technologies make voice-data analysis easier to achieve, for lasting results.

Risk and resilience in consumer-goods supply chains

– Consumer-goods makers’ supply chains are weathering enormous strain. Here’s a quick look at how to strengthen them for the future.

The digital spend control tower: Shift spending mindsets at scale

– Applying digital to a spend control tower helps manage purchasing demand across an entire organization. The result: new mindsets that focus on value generation, not just budget availability.

McKinsey Talks Operations

– The new podcast from McKinsey’s Operations Practice explores cutting through the noise to transform strategy into lasting operations success.

Featured podcast


McKinsey Talks Operations Podcast

Cutting through the noise to transform strategy into lasting operations success

Special collections


The industrial revolution in services

– Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver impact across the board.

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.

The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.

Featured Videos

A new era for industrial R&D in Japan

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing


How businesses can drive growth through Industry 4.0

– Matteo Mancini, senior partner based in our Singapore office, explains the concept of ‘lighthouses’, McKinsey's collaboration... with the World Economic Forum on the Global Lighthouse Network, and the opportunities business leaders can capture to effectively utilize Industry 4.0 technologies.

What is driving adoption and advances for Industrial 4.0 technologies across Asia?

– Karel Eloot, senior partner in our Shanghai office, discusses what is driving adoption and advances for Industrial 4.0 technologies... across Asia, and shares how leaders should think about the future of manufacturing in region.
Impact Story

How a steel plant in India tapped the value of data—and won global acclaim

– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum.

Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.

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Want to drive inclusive economic growth? Start with manufacturing

– The decline of the US manufacturing industry has contributed to rising inequality and hurt the country’s global competitiveness—a... revitalization could contribute to sustainable and inclusive growth.

CPG operations—How to win in a rapidly changing environment

– This compendium summarizes current trends in the consumer-goods sector, its implications for supply chains, and how leaders are... adapting to the challenging environment, both from the end-to-end perspective and within each of the relevant functions.

How to prepare for a sustainable future along the value chain

– Consumer-goods companies are setting ambitious sustainability targets for themselves. To reach those targets, however, changes... are required along the entire value chain—with a concrete road map.

The powerful role financial incentives can play in a transformation

– Generous and specific financial incentives can help drive and sustain a rapid performance improvement. Seven principles can assist... in delivering the maximum benefit during a transformation.

Prioritizing customer experience in government

– The COVID-19 pandemic has highlighted the necessity to center customer experience in dealings with government agencies. This benefits... customers, government employees, and agencies’ reputations alike.

Supply chain steps up: An interview with Kimberly-Clark’s Shane Azzi

– What is it like to steer one of the world’s largest consumer supply chains through a pandemic?

Achieving supply-chain resiliency in consumer goods amid disruption

– Dirk Holbach, chief supply-chain officer for Henkel’s Laundry & Home Care business unit, shares lessons from his seven-year... journey in the role and what leaders should be prepared for in the future.

Sailing health: The America’s Cup winner’s maintenance secret

– How do you win the America's Cup? The fastest boat; the most advanced design technologies—and continuous testing and improvement.... But if your equipment fails and your boat stops sailing, you lose the race, and potentially the Cup.

The Fourth Industrial Revolution will be people powered

– Companies at the forefront of the technology frontier are empowering their workers with digital technologies—and the skills... they need to use them.

4IR capability building: Opportunities and solutions for lasting impact

– Amid digital transformation, workforce capability building is vital at every level of the organization. A smart, four-tiered approach... can help leaders develop tailored learning journeys.

Diagnosing the pain in your supply chain

– The COVID-19 pandemic has knocked global supply chains off their axes. But CEOs and other leaders can build resilience into their... operations and reset supply chains for the next inevitable disruption.
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