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Insights on Operations

Risk, resilience, and rebalancing in global value chains

Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.
Report

Making smart platforms stick

– Developing a modular technical solution is challenging, but sustainably anchoring the modular way of working can be even more difficult. Here are five key principles to ensure sustainable impact.
Article

Design cost-effective, carbon-abated products with resource cleansheets

– Resource cleansheets assess component costs and carbon emissions at the same time—so designers and engineers can model design and production choices without compromising emissions goals.

Operational Resilience

Article

Reimagining procurement for the next normal

– Procurement has led the way out of a crisis before, and can again. But success will mean rethinking every aspect of the function.
Article

Operations-driven sustainability

– Optimizing operations can unlock simultaneous environmental and financial benefits.
Article

Building the vital skills for the future of work in operations

– Operationally intensive companies have entered a new wave of automation and digitization. That will have a big impact on the skills... they need to remain competitive.
Article

The next normal in construction: How disruption is reshaping the world’s largest ecosystem

– The COVID-19 crisis looks set to accelerate an overdue transformation of the world’s largest ecosystem. We expect nine shifts... to radically change the construction value chain, and offer a blueprint for the next normal ahead.

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Latest Insights

Article

Streamline the quote-to-cash journey for as-a-service sales

– Selling as-a-service products is often needlessly complex. Focusing on four areas can subtract pain while adding profit.
Article

The human touch at the center of customer-experience excellence

– More than ever, great customer experience depends on the human factor. That has major implications for how the customer-experience organization operates.
Article

Analytics helps global business services fuel resilience and return

– As companies navigate the COVID-19 reset, global business services organizations can deploy advanced analytics to equip leaders with the information needed for better, faster decision making.
Article

How great supply-chain organizations work

– When redesigning a supply-chain organization, it’s intuitive to look to successful companies’ design choices. But our research finds that other factors correlate better to bottom-line performance.

Special collections

Collection

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
Collection

The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.
Collection

The productivity imperative in services

– The key to preserving--or increasing--margins in a period of strong growth is to improve productivity. Download or share the issue.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Article

Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.
Article

Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.
Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.
Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.

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MORE INSIGHTS

Podcast

COVID-19 and supply-chain recovery: Planning for the future

– Rarely have supply-chain leaders faced more complex, changing conditions than they have during the COVID-19 pandemic. Here’s... how companies can manage through the crisis and build resilience against future shocks.
Article

A transformation of the learning function: Why it should learn new ways

– Companies rely on their learning-and-development functions to help workforces learn fast. But often, the function itself needs... a transformation.
Article

Making healthcare more affordable through scalable automation

– As more healthcare companies start to implement automation technologies, the ability to coordinate across the organization in... achieving scale will be a major determinant of success.
Article

The Fourth Industrial Revolution and manufacturing’s great reset

– Manufacturers that are ahead in scaling advanced production technologies are successfully navigating four durable shifts that... are critical to managing unprecedented disruption.
Podcast

How companies can make meaningful progress for LGBTQ+ employees

– Despite visible signs of progress, workplace challenges persist for members of the LGBTQ+ community. Here’s what companies can... do to help their LGBTQ+ employees bring their authentic selves to work.
Article

Downstream oil and gas amid COVID-19: Succeeding in a changed market

– North American industry shapers will quickly develop strong market perspectives, adopt flexible staffing models, and deploy streamlined... labor pools aligned with decisive strategic and operational choices.
Article

The future corporate center: Functional efficiency runs in the family

– In the corporate center, efficiency begets efficiency—and inefficiency begets inefficiency. The trick is to get more of... the former and less of the latter.
Article

Medtech’s call to action: Meeting the demand surge caused by COVID-19

– Five interventions have helped manufacturers ease supply constraints for medtech products during the pandemic. Important lessons... have been learned along the way.
Article

To take off, flying vehicles first need places to land

– The buzz about vehicles flying above hides the infrastructure challenge below.
Article - McKinsey Global Institute

COVID-19 and climate change expose dangers of unstable supply chains

– With the world undergoing its second “once in a generation” disruption in 12 years, a reappraisal of supply chains is in order.
Article

From defense to offense: Digital B2B services in the next normal

– After playing a crucial role in adapting service operations to COVID-19 disruptions, digital and analytics can help B2B service... companies emerge stronger in the post-pandemic reset.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

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