Insights on Operations

Long tail, big savings: Digital unlocks hidden value in procurement

Until recently, many companies thought it was futile to try to extract savings from the low-volume purchases in “tail spend.” New technologies are changing the equation.
Long tail, big savings: Digital unlocks hidden value in procurement
Interactive - McKinsey Quarterly

Five Fifty: Lights out

– Are your factories and warehouses operating in the dark? They might be soon.
Article

Ops 4.0: Fueling the next 20 percent productivity rise with digital analytics

– Business needs to raise productivity more than ever. Thanks to innovations in digitization and analytics, four new methodologies... can yield the productivity breakthroughs organizations need.
Article

Charting the future of customer care through a core optimization philosophy

– New customer-care technologies have made it possible to maximize revenues, savings, and customer experience all at once. But to... maximize competitive advantage, companies must be smart—and quick.
Article

The role of customer care in a customer experience transformation

– No function handles a broader range of customer touchpoints than customer care. Executives would be wise to make it the centerpiece... of any effort to transform the customer experience.

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Operations Blog

Short, sharp insights on all aspects of operations

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Zero-based budgeting

ZBB aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Digital Manufacturing

Report - McKinsey Global Institute

Making it in America: Revitalizing US manufacturing

– The erosion of US manufacturing isn’t a foregone conclusion. The decade ahead—with increased demand, new technology,... and value chain optimization—will give the sector a chance to turn around.
Article

How the Internet of Things will reshape future production systems

– Rich data, ubiquitous connectivity, and real-time communication are changing the way companies work. For leaders, that transformation... will extend much further than the machines on the factory floor.
Report

Industry 4.0: Reinvigorating ASEAN manufacturing for the future

– New digital technologies can help Southeast Asian manufacturers reassert their place in the global landscape.
Article

Automation, robotics, and the factory of the future

– Cheaper, more capable, and more flexible technologies are accelerating the growth of fully automated production facilities. The... key challenge for companies will be deciding how best to harness their power.

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MORE INSIGHTS

Interactive - McKinsey Quarterly

Five Fifty: Lights out

– Are your factories and warehouses operating in the dark? They might be soon.
Article

OFSE quarterly: Continued rise of North American shale amid increasing oil prices

– As oil prices rise to levels not seen since 2014—primarily as a result of geopolitical risk and ongoing OPEC production... cuts—we expect to see further improvements in the OFSE sector and a renewed emphasis on North American shale.
Interview

A study in complex change: Transforming a global public-sector organization

– Agus D. W. Martowardojo discusses the strategies and culture changes he implemented to set a new path for Bank Indonesia.
Interactive - McKinsey Quarterly

Five fifty: Real-world AI

– Unsure where or how AI applies to your company? McKinsey Global Institute found over 400 real-life examples where AI can improve... longstanding business challenges.
Interview

Operations as a competitive advantage in biotechnology

– Esteban Santos, executive vice president for operations at Amgen, explains how the company is using operations to support innovation.
Article

How to create win-win public outsourcing contracts

– To structure and manage complex contracts with the private sector, governments must have a range of skills and expertise. Six... success factors are critical to these efforts.
Article

Digital procurement in private equity: Unlocking sustainable impact

– Best-practice purchasing is now an even more potent source of value creation for private-equity leaders.
Article

The missing link in mining-company productivity: People

– To address its productivity challenge, the mining industry has invested heavily in technology. New evidence shows that it also... needs to pay more attention to its people.
Article

Deliver on time or pay the fine: Speed and precision as the new supply-chain drivers

– E-commerce giants have raised the supply-chain performance bar. Now consumer-goods manufacturers face a stark choice: achieve... new levels of predictability and responsiveness, or pay a heavy price.
Article

Contracting for performance: Unlocking additional value

– The majority of contracts are lacking basic elements that could enable better vendor performance and cost savings. Here’s... how companies can tighten the rein.
Article

Zero-based budgeting—The dos and don’ts of lasting change

– Getting the most from zero-based budgeting requires deft action from the start. Here are some crucial lessons from the front lines.
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Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

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The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
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The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Unlocking Industrial Resource Productivity
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Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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