Insights on Operations

For tech investments to pay off in higher frontline productivity, workers will need new skills. That means investing in human capabilities before deploying AI widely.

A new survey of manufacturing COOs shows high hopes for scaling AI—and high budgets. But some companies may be underinvesting in the enablers needed for AI to generate lasting value.

As agentic AI begins to influence decisions at scale, forward-looking organizations need to reimagine governance, trust, and operating models—or risk falling behind.

A tailored, thoughtful combination of cutting-edge technologies, stronger contracting skills, and deep supply chain capabilities can get a new factory up and running—without costly delays.

2025 was a turning point for operations. Gen AI and agentic AI moved from experimentation to enterprise impact, reshaping how organizations boost productivity, accelerate innovation, and build resilience.

Multiagentic systems are transforming operations, combining the power of technology, processes, and people to deliver outsized impact for banks in Asia.

Technological and structural disruption are on the rise as adoption of agentic and other AI forms alter peer performance and customer expectations.

Process intelligence gives organizations a clear view of how work really happens, helping them uncover inefficiencies, streamline operations, and lay the foundation for success in an AI-powered future.

Productivity across sectors is slowing, and labor shortages persist. COOs are in an exceptional position to help their companies address these and other macro trends using AI.

A diverse, cross-functional McKinsey team helped a leading global organization in life science ingredients and specialty chemicals create and execute a sustainable roadmap for embedding digital and analytics into its DNA.

New analysis reveals how organizations can deliver sustained savings and long-term impact.

Macro challenges and gen AI are pushing procurement leaders to reimagine their organizations. Companies that can make the required shifts could unlock new value for the business.