Insights on Operations

Risk, resilience, and rebalancing in global value chains

Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.
Article - McKinsey Global Institute

What’s next for remote work: An analysis of 2,000 tasks, 800 jobs, and nine countries

– Hybrid models of remote work are likely to persist in the wake of the pandemic, mostly for a highly educated, well-paid minority of the workforce.
Article

Design cost-effective, carbon-abated products with resource cleansheets

– Resource cleansheets assess component costs and carbon emissions at the same time—so designers and engineers can model design and production choices without compromising emissions goals.

Operational Resilience

Article

Reimagine: Preparing for SG&A in the next normal

– As the COVID-19 pandemic continues and its economic impact increases, the productivity and reallocation imperative for sales,... general, and administrative (SG&A) activities continues to sharpen.
Blog Post

Ops 4.0—The human factor: Skill, will and the next normal

– The coronavirus pandemic has dramatically accelerated the acquisition of digital skills. That could be the beginning of something... even bigger.
Article

Reimagining procurement for the next normal

– Procurement has led the way out of a crisis before, and can again. But success will mean rethinking every aspect of the function.
Article

The next normal in construction: How disruption is reshaping the world’s largest ecosystem

– The COVID-19 crisis looks set to accelerate an overdue transformation of the world’s largest ecosystem. We expect nine shifts... to radically change the construction value chain, and offer a blueprint for the next normal ahead.

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Latest Insights

Article

How retail can adapt supply chains to win in the next normal

– Retailers in consumer discretionary categories were already struggling in the US before COVID-19. Better supply-chain management could be critical to their recovery.
Article

Taking a fresh look at temporary-labor sourcing amid uncertainty

– With many industries operating remotely, companies that can implement new processes to harness fluctuations in the temporary-labor market may achieve greater flexibility in the recovery.
Article

Mastering complexity with the consumer-first product portfolio

– In managing a product portfolio, the balance between efficiency and value is a constant challenge. Taking a consumer-first approach to reduce complexity can increase portfolio performance.
Article

The human touch at the center of customer-experience excellence

– More than ever, great customer experience depends on the human factor. That has major implications for how the customer-experience organization operates.

Special collections

Collection

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
Collection

The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.
Collection

The productivity imperative in services

– The key to preserving--or increasing--margins in a period of strong growth is to improve productivity. Download or share the issue.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Collection

Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.
Article

Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.
Article

Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.
Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.

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MORE INSIGHTS

Article

Indirect procurement: Insource? Outsource? Or both?

– A more thoughtful balance between homegrown capabilities and outsourcing can help companies generate more value from an often-overlooked... opportunity.
Article

Finance 2030: Four imperatives for the next decade

Over the past decade, finance departments reduced costs by almost 30 percent. The next decade’s... focus: achieving even higher levels of effectiveness.
Article

Taking a fresh look at temporary-labor sourcing amid uncertainty

– With many industries operating remotely, companies that can implement new processes to harness fluctuations in the temporary-labor... market may achieve greater flexibility in the recovery.
Article

A new growth formula for manufacturing in India

– India’s manufacturing sector could become an engine for economic growth and jobs—if it can specialize. Eleven high-potential... value chains could more than double its manufacturing GDP in a few years.
Article

Rise of the platform era: The next chapter in construction technology

– The construction technology ecosystem is shifting toward integrated software platforms that better serve customer needs. Significant... opportunities exist for strategic and financial investors.
Interview

An interview with Vyaire Medical CEO Gaurav Agarwal

– “What I love about medical devices is this enormous capability to deliver a better way of healthcare to so many people across... the world.”
Article

Remote operating centers in mining: Unlocking their full potential

– As the COVID-19 pandemic accelerates innovative working practices, mining companies are reimagining their operating models to... provide more productive and enjoyable remote work locations for employees.
Video

The path to true transformation

– To deliver lasting change, companies need to take actions that both boost performance and inspire their people.
Article

The three building blocks of successful customer-experience transformations

– Meeting new consumer needs and expectations is critical to post-COVID-19 business success. Here’s a proven formula for upgrading... customer experience.
Article

Why most eTrucks will choose overnight charging

– Electric trucks are coming, but fleets need to find the best charging strategies to keep them going.
Article

Modern CPG product development calls for a new kind of product manager

– Consumer-goods companies need to balance rapidly changing consumer and market needs with relevant product experiences. Enter the... modern product manager.
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Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

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