Insights on Operations

Smarter call-center coaching for the digital world

Smarter call-center coaching for the digital world

The demands facing contact-center staff are becoming more complex, more varied, and more valuable. That calls for a smarter coaching approach.
Article

A next-generation operating model for source-to-pay

– A next-generation procurement operating model that capitalizes on advances in digital, data, and analytics delivers new levels... of performance across the value-creation lifecycle.
Article

Building the zero-based culture

– Theres a soft side to zero-basing. Businesses that want zero-basings changes to last ignore... it at their peril.
Article

Digital procurement: For lasting value, go broad and deep

– To get the most from procurement digitization, leaders must raise their ambitions along with their skills.
Article

New technology, new rules: Reimagining the modern finance workforce

– Innovations in technology and management practice are creating new opportunities for the finance function to add value to the... business. Here’s how finance teams will need to evolve to make the most of them.

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Special collections

Collection

Zero-based budgeting

ZBB aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.
Issue

Tech-enabled transformation: The trillion-dollar opportunity for industrials

– Applying digital, analytics, and IoT technologies is worth over a trillion dollars of value for industrial companies. To capture... that value, however, industrial companies need to approach their transformations holistically, not in the piecemeal manner that we often see.

Featured Video

Ops 4.0: The next frontier for operations

What is Ops 4.0, and how should companies prioritize their investment in digital and analytics? Yogesh Malik, co-leader of Ops 4.0 at McKinsey, discusses the four main areas organizations should focus on to target a potential 15 to 20 percent leap in productivity.

Digital Manufacturing

Article

Digitally enabled reliability: Beyond predictive maintenance

– To capture everything digital can offer in increasing reliability and reducing costs, companies should boost their digital-maintenance... ambitions.
Article

Mapping heavy industry’s digital-manufacturing opportunities

– Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.
Report

How digital manufacturing can escape ‘pilot purgatory’

– Despite enthusiasm for digital manufacturing, few companies have realized its potential at scale, according to our new survey.... Six success factors can help.
Report

Industry 4.0: Reinvigorating ASEAN manufacturing for the future

– New digital technologies can help Southeast Asian manufacturers reassert their place in the global landscape.

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MORE INSIGHTS

Podcast

The Operations 4.0 podcast: Productivity and ‘pilot purgatory’

– The value from Operations 4.0 comes from how it unleashes productivity gains across a wide range of measurements. But to achieve... those results, businesses must do more than launch pilot after pilot.
Article

The future of automated ports

– The challenges are significant, but careful planning and implementation can surmount them.
Article

Zero-based productivity—Organization: Using zero-based principles to forge a purpose-built organization

– By redirecting resources and employees to higher-value areas, companies can ensure that organizational structure and spending... align with business strategy.
Article - McKinsey Quarterly

The symbiotic relationship between organizational health and safety

– Management practices focusing on “hard” incentives, rewards, and consequences, as well as on employees’ mind-sets... and values, make workplaces safer.
Interactive - McKinsey Quarterly

Five Fifty: Getting your story straight

– Emotional stories help innovative ideas attract attention—and get funded. Here are the narratives that help good ideas break... through.
Article - McKinsey Quarterly

The business value of design

– How do the best design performers increase their revenues and shareholder returns at nearly twice the rate of their industry counterparts?
Article

Taking the measure of product development

– Is the way you measure product-development performance harming your company’s health? New research suggests that it might... be.
Article

Cracking down on government fraud with data analytics

– New data tools are giving government agencies the upper hand in taming fraud, waste, and abuse. Lessons from scaled approaches... show how to capture the hundreds of billions of dollars at stake.
Article

How developing economies can get more out of their infrastructure budgets

– Governments in developing economies often lack the capacity to conduct thorough reviews of proposed capital projects. A streamlined... approach can identify those ready for funding.
Podcast

The Operations 4.0 podcast: More technology, more human

– Operations 4.0 builds on technology to deliver major productivity and performance improvement. But human beings are at least as... important for sustained Ops 4.0 success.
Report

Is apparel manufacturing coming home?

– To meet customers’ needs, apparel companies need to focus on nearshoring, automation, and sustainability.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Unlocking Industrial Resource Productivity
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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