Insights on Operations

The need for resiliency

Here’s how leading companies can build a business that’s ready for tomorrow.
Article

Responding to inflation and volatility: Time for procurement to lead

– A digital nerve center can help procurement teams collaborate better and act faster during turbulence.
Article

Net zero or bust: Beating the abatement cost curve for growth

– Companies can both decarbonize and boost long-term growth. But it means pushing beyond abatement curves’ focus on cost and instead empowering people—while making a few big, strategic bets.

Operational Resilience

Report - McKinsey Global Institute

The future of work after COVID-19

– The pandemic accelerated existing trends in remote work, e-commerce, and automation, with up to 25 percent more workers than previously... estimated potentially needing to switch occupations.
Article

How to boost growth in industrial services: Better customer experience

– Customer experience is increasingly critical for industrial-services businesses—and the bar is rising. Here’s how... to exceed it.
Article

Prediction at scale: How industry can get more value out of maintenance

– Machines can now tell you when they aren’t feeling well. The challenge for today’s industrial players lies in applying... advanced predictive-maintenance technologies across the full scope of their operations.
Article

Call for action: Seizing the decarbonization opportunity in construction

– As decarbonization initiatives gain momentum, construction players can benefit from this growing trend—but only if they... view ESG as a strategic opportunity and collaborate with other stakeholders in the ecosystem.

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Latest Insights

Article

Establishing the right analytics-based maintenance strategy

– Why many tech-driven maintenance programs are not working and what to do about it.
Article

Overcoming barriers to multitier supplier collaboration

– Digitally integrated supply chains could generate billions in new value—if industries find ways to manage perceived risks, realize the value at stake, and distribute it fairly among partners.
Article

Beyond gadgetry: Changing the game in maintenance

– Digital work management can transform the maintenance function’s productivity, flexibility, and predictability
Article

How insurers can reimagine G&A for the next normal

– This often-overlooked function can yield significant cost savings.

Special collections

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The industrial revolution in services

– Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver impact across the board.
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Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
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The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Video

How businesses can drive growth through Industry 4.0

– Matteo Mancini, senior partner based in our Singapore office, explains the concept of 'lighthouses', McKinsey's collaboration... with the World Economic Forum on the Global Lighthouse Network, and the opportunities business leaders can capture to effectively utilize Industry 4.0 technologies.
Video

What is driving adoption and advances for Industrial 4.0 technologies across Asia?

– Karel Eloot, senior partner in our Shanghai office, discusses what is driving adoption and advances for Industrial 4.0 technologies... across Asia, and shares how leaders should think about the future of manufacturing in region.
Impact Story

How a steel plant in India tapped the value of data—and won global acclaim

– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum.
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Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.

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MORE INSIGHTS

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Building a better transit system

Perspectives on reshaping the industry for the next normal, including technology platforms, changing customer preferences, sustainability,... and ways to win ridership.
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Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.
Podcast

Getting ahead of supply-chain risks

– How public- and private-sector organizations can collaborate, assess vulnerabilities, and look at the bigger picture to improve... supply-chain resilience.
Article

Responding to inflation and volatility: Time for procurement to lead

– A digital nerve center can help procurement teams collaborate better and act faster during turbulence.
Interview

Roche’s Infinity model: Helping to transform the lives of patients with rare diseases

– Anne Nijs explains how the rare-disease group at Roche Pharmaceuticals pioneered a new model that puts the patient experience... at the center of healthcare innovation and delivery.
Article

Overcoming barriers to multitier supplier collaboration

– Digitally integrated supply chains could generate billions in new value—if industries find ways to manage perceived risks,... realize the value at stake, and distribute it fairly among partners.
Interview

A more personalized world: An interview with the CEO of Tokyo Metro

– Improved technology with better data, more attractive destinations, and increased harmony with infrastructure show how public... transportation can help riders spend their days doing what they like.
Article

Building a transport system that works: Five insights from our 25-city report

– We benchmarked urban-transport systems in 25 cities around the globe to find out what goes into the making of a smooth commute.
Video

Tapping into the future of transport with the hyperloop

– In this video, Virgin Hyperloop CEO and cofounder Josh Giegel outlines his vision for mass adoption by the end of the decade.
Interview

The future of urban transit: A conversation with leaders from Uber and Via

– Countless realities—changing customer expectations, the COVID-19 pandemic, technology—are reshaping urban transit.... David Reich and Chris Snyder share their visions for the future.
Article

Winning ridership for the next normal

– Transit agencies may need to win over former and new riders. Eight ideas can help them better meet rider needs.
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Fourth Industrial Revolution Technologies are shaping the future of production

The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.

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