Insights on Operations

The need for resiliency

Here’s how leading companies can build a business that’s ready for tomorrow.
Report - McKinsey Global Institute

The future of work after COVID-19

– The pandemic accelerated existing trends in remote work, e-commerce, and automation, with up to 25 percent more workers than previously estimated potentially needing to switch occupations.

Net zero or bust: Beating the abatement cost curve for growth

– Companies can both decarbonize and boost long-term growth. But it means pushing beyond abatement curves’ focus on cost and instead empowering people—while making a few big, strategic bets.

Operational Resilience


Industrial services’ overlooked sales force: Their technicians

– With sales teams less able to visit their clients, aftermarket services have become harder to sell. With a careful strategy and... suitable training, service staff can help fill the gap.

Virtually possible: Getting remote work right for G&A functions

– Companies are weighing permanent shifts to remote working. For general and administrative (G&A) functions, such arrangements... offer advantages—and drawbacks. To find the right model, let form follow function.

The project of the future: The best ideas from the 2021 GII Summit

– At the seventh Global Infrastructure Initiative Summit, more than 500 leaders gathered to explore the future of the industry.... Here are some of the best ideas that surfaced in project development, project delivery, and digital and talent strategy.

Do your G&A functions fit your growth trajectory?

– New research shows how a company’s growth trajectory affects the size of its HR and finance functions. The insights can... help leaders shape general and administrative functions to strategic needs.

Learn more about building operational resilience

Latest Insights


How insurers can reimagine G&A for the next normal

– This often-overlooked function can yield significant cost savings.

Asia: The highway of value for global logistics

– Logistics—a bright spot in a global economy still recovering from the pandemic—presents many opportunities in Asia. How can stakeholders make the most of them?

Can your supply chain deliver what your consumer wants?

– In a far more complex business environment, consumer companies can rethink—and potentially redesign—their supply-chain operating models for the resiliency and agility they need.

Labor-intensive factories—analytics-intensive productivity

– New analytics tools can help manufacturers in labor-intensive sectors boost productivity and earnings by double-digit percentages.

Special collections


The industrial revolution in services

– Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver impact across the board.

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.

The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.

Featured Videos

A new era for industrial R&D in Japan

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Impact Story

How a steel plant in India tapped the value of data—and won global acclaim

– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum.

Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.

Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.

Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.

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Facing the future: Britain’s new industrial revolution

– By embracing new technologies, UK manufacturers have an opportunity to reinvigorate their sector.

Leveraging digital and analytics in biopharma operations: Six principles

– Digital and analytics is a powerful tool for transforming operational performance. To maximize its benefits, biopharma companies... can follow six principles.


The resilience imperative: Succeeding in uncertain times

– Strengthening institutional resilience has never been more important.

Benchmarking in the dairy industry: Strengthening performance amid double volatility

– The dairy industry faces shifting demand and price pressure. Continuous benchmarking processes can help identify emerging areas... of excellence and the possibility of higher-impact improvements.

A smarter way to digitize maintenance and reliability

– In heavy-equipment maintenance, digital and analytics tools are struggling to live up to their promise. Here’s how to help... them pull their weight.

Analytics-to-Value: Digital analytics optimizing products and portfolios

– Better, faster product-development decisions have never been more critical. New techniques can provide quicker, deeper insights,... at scale across an entire product portfolio.

Building a learning culture that drives business forward

– Too often, training programs fail. Here’s how businesses can create a learning culture and invest in the capabilities that... will help individuals and organizations thrive.
Discussion Paper - McKinsey Global Institute

Building a more competitive US manufacturing sector

– A fresh sense of urgency and new opportunities could give the sector momentum.

Rethinking operations in the next normal

– The resilience that businesses have developed in the face of disruption can provide a new foundation for growth—provided... leaders seize the moment to build on what their people have achieved.

Shipping and carbon zero: An interview with Bo Cerup-Simonsen

– The CEO of the Mærsk Mc-Kinney Møller Center for Zero Carbon Shipping explains what it will take for the industry... to decarbonize.

Everyone is within learning distance: Building skills remotely

– With careful design and implementation, remote capability building provides an effective lifeline for organizations adapting to... entirely new ways of working.
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Fourth Industrial Revolution Technologies are shaping the future of production

The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.

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