Insights on Operations

Risk, resilience, and rebalancing in global value chains

Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.
Report

Making smart platforms stick

– Developing a modular technical solution is challenging, but sustainably anchoring the modular way of working can be even more difficult. Here are five key principles to ensure sustainable impact.
Article

Design cost-effective, carbon-abated products with resource cleansheets

– Resource cleansheets assess component costs and carbon emissions at the same time—so designers and engineers can model design and production choices without compromising emissions goals.

Operational Resilience

Blog Post

Ops 4.0—The human factor: Skill, will and the next normal

– The coronavirus pandemic has dramatically accelerated the acquisition of digital skills. That could be the beginning of something... even bigger.
Article

Reimagining procurement for the next normal

– Procurement has led the way out of a crisis before, and can again. But success will mean rethinking every aspect of the function.
Article

Building the vital skills for the future of work in operations

– Operationally intensive companies have entered a new wave of automation and digitization. That will have a big impact on the skills... they need to remain competitive.
Article

The next normal in construction: How disruption is reshaping the world’s largest ecosystem

– The COVID-19 crisis looks set to accelerate an overdue transformation of the world’s largest ecosystem. We expect nine shifts... to radically change the construction value chain, and offer a blueprint for the next normal ahead.

Learn more about building operational resilience

Latest Insights

Article

Mastering complexity with the consumer-first product portfolio

– In managing a product portfolio, the balance between efficiency and value is a constant challenge. Taking a consumer-first approach to reduce complexity can increase portfolio performance.
Article

The human touch at the center of customer-experience excellence

– More than ever, great customer experience depends on the human factor. That has major implications for how the customer-experience organization operates.
Article

Analytics helps global business services fuel resilience and return

– As companies navigate the COVID-19 reset, global business services organizations can deploy advanced analytics to equip leaders with the information needed for better, faster decision making.
Article

How great supply-chain organizations work

– When redesigning a supply-chain organization, it’s intuitive to look to successful companies’ design choices. But our research finds that other factors correlate better to bottom-line performance.

Special collections

Collection

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
Collection

The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.
Collection

The productivity imperative in services

– The key to preserving--or increasing--margins in a period of strong growth is to improve productivity. Download or share the issue.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Collection

Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.
Article

Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.
Article

Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.
Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.

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MORE INSIGHTS

Interview

An interview with Vyaire Medical CEO Gaurav Agarwal

– “What I love about medical devices is this enormous capability to deliver a better way of healthcare to so many people across... the world.”
Article

Remote operating centers in mining: Unlocking their full potential

– As the COVID-19 pandemic accelerates innovative working practices, mining companies are reimagining their operating models to... provide more productive and enjoyable remote work locations for employees.
Video

The path to true transformation

– To deliver lasting change, companies need to take actions that both boost performance and inspire their people.
Article

The three building blocks of successful customer-experience transformations

– Meeting new consumer needs and expectations is critical to post-COVID-19 business success. Here’s a proven formula for upgrading... customer experience.
Article

Why most eTrucks will choose overnight charging

– Electric trucks are coming, but fleets need to find the best charging strategies to keep them going.
Article

Modern CPG product development calls for a new kind of product manager

– Consumer-goods companies need to balance rapidly changing consumer and market needs with relevant product experiences. Enter the... modern product manager.
Article

Streamline the quote-to-cash journey for as-a-service sales

– Selling as-a-service products is often needlessly complex. Focusing on four areas can subtract pain while adding profit.
Podcast

COVID-19 and supply-chain recovery: Planning for the future

– Rarely have supply-chain leaders faced more complex, changing conditions than they have during the COVID-19 pandemic. Here’s... how companies can manage through the crisis and build resilience against future shocks.
Article

A transformation of the learning function: Why it should learn new ways

– Companies rely on their learning-and-development functions to help workforces learn fast. But often, the function itself needs... a transformation.
Article

Making healthcare more affordable through scalable automation

– As more healthcare companies start to implement automation technologies, the ability to coordinate across the organization in... achieving scale will be a major determinant of success.
Article

The Fourth Industrial Revolution and manufacturing’s great reset

– Manufacturers that are ahead in scaling advanced production technologies are successfully navigating four durable shifts that... are critical to managing unprecedented disruption.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

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