Insights on Operations

Technology + operations: A flywheel for performance improvement

New automation techniques can provide the first step toward continuous, tech-enabled redesign of critical operations—forming an intuitive ops-to-tech cycle in which tech improves ops, and vice versa.
Article

Revolutionizing indirect procurement for the 2020s

– There’s a new vision for indirect procurement, enabled not just by new technologies but also by a radical new understanding... of the value indirect procurement can generate.
Interactive - McKinsey Quarterly

Five Fifty: Buy well

– Procurement matters more than you might think. Here’s how to make the most of what and how you buy.
Podcast

The future of manufacturing

– In this episode of the McKinsey Podcast, Simon London speaks with McKinsey... senior partner Katy George and partner Enno de Boer about the future of manufacturing—think digital and advanced analytics, not robots.
Article

Zero-based productivity: Going granular and end-to-end across the supply chain

– Companies often believe they have extracted all significant cost savings from their supply chains. A zero-based approach can unlock... additional value.

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Special collections

Issue

McKinsey on Industrial services: Reimagining how services organizations grow

– A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.
Collection

Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Featured Video

Ops 4.0: The next frontier for operations

What is Ops 4.0, and how should companies prioritize their investment in digital and analytics? Yogesh Malik, co-leader of Ops 4.0 at McKinsey, discusses the four main areas organizations should focus on to target a potential 15 to 20 percent leap in productivity.

Digital Manufacturing

Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.
Article

The future of manufacturing: Your people

– New technologies are an enabler, not merely a goal in themselves.
Article

Digitally enabled reliability: Beyond predictive maintenance

– To capture everything digital can offer in increasing reliability and reducing costs, companies should boost their digital-maintenance... ambitions.
Article

Mapping heavy industry’s digital-manufacturing opportunities

– Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.

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MORE INSIGHTS

Article - McKinsey Quarterly

Short-term pain for long-term gain: The new CEO’s dilemma

– CEOs who pivot to a longer view of health and performance make the right moves for their companies, though it’s sometimes... their successors who reap the rewards.
Article

Automation and the talent challenge in US consumer packaged goods

– US consumer products companies are facing a manufacturing-labor crisis. It’s time they took a fresh look at their automation... options.
Interview

Keys to a sustainable transformation: A conversation with Seth Goldstrom

– Transformations must truly change the trajectory of the organization to thrive over the long run. Here are four essential steps... to ensuring lasting change.
Article

A practical approach to supply-chain risk management

– In supply-chain risk management, organizations often don’t know where to start. We offer a practical approach.
Article

Maximize the lifetime value of your sales force

– Better and more thoughtful ways to measure the potential lifetime value of each member of the sales force can not only improve... talent management but also create more value.
Article

Why corporate-center efficiency matters

– Getting the most out of a corporate center has never been so important or complex. The latest research points to new ways to help... a center get more efficient.
Article - McKinsey Quarterly

Reimagining mobility: A CEO’s guide

– No industry or executive is immune to the profound implications of mobility’s second great inflection point. Here’s... what you need to know now.
Article - McKinsey Quarterly

Mobility’s second great inflection point

– Radically new dynamics in the early 20th century transformed cars and, in turn, the world. Here’s why the next great inflection... point is upon us, auguring changes no less profound.
Article

Creating “beyond the product” partnerships between providers and medtech players

– What we heard from US and EU providers and what it means for medtech players.
Article

Fashion on demand

– Technology and shifting consumer needs have made just-in-time production a trend to watch.
Article

From back office to innovation’s front lines with next-gen global business services

– The same new technologies that are shaking up global business services (GBS) are also creating new opportunities for GBS to create... lasting value.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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