Insights on Operations

The need for resiliency

Here’s how leading companies can build a business that’s ready for tomorrow.
Report - McKinsey Global Institute

The future of work after COVID-19

– The pandemic accelerated existing trends in remote work, e-commerce, and automation, with up to 25 percent more workers than previously estimated potentially needing to switch occupations.
Article

Design cost-effective, carbon-abated products with resource cleansheets

– Resource cleansheets assess component costs and carbon emissions at the same time—so designers and engineers can model design and production choices without compromising emissions goals.

Operational Resilience

Article

2021 and beyond: Preparing for the future of SG&A

– Shorter planning cycles, higher cost-cutting targets, and hybrid working models are defining how organizations reimagine their... sales, general, and administrative (SG&A) functions for 2021 and beyond.
Article

Now is the time for procurement to lead value capture

– With companies facing more pressure than ever to deliver savings, procurement teams can offer not only short-term relief, but... also long-term rewards.
Executive Briefing

Capital Projects 5.0: Reimagining capital-project delivery

– What could your business achieve if your large capital projects were 30 to 50 percent faster and cheaper? The opportunity is more... real than you think.
Article

A new growth story: Maximizing value from remote customer interactions

– To lift remote-channel sales, focusing on analytics-based lead generation is important. But turning contact centers into real... revenue generators means boosting seven other capability areas as well.

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Latest Insights

Article - McKinsey Global Institute

What’s next for remote work: An analysis of 2,000 tasks, 800 jobs, and nine countries

– Hybrid models of remote work are likely to persist in the wake of the pandemic, mostly for a highly educated, well-paid minority of the workforce.
Article

Transformation in uncertain times: Tackling both the urgent and the important

– A sprint-based transformation approach can help organizations achieve full potential.
Article

Your first 100 days as CPO

– Disruptive events, geopolitical risks, and cost pressures mean that a new chief procurement officer needs to hit the ground running. Here’s how to do it.
Article

The right tools for every job: Lean and agile in maintenance

– Why tomorrow’s maintenance function will combine the strengths of lean and agile organizations.

Special collections

Collection

Digital service excellence: Scaling the next-generation operating model

– Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver impact across the board.
Collection

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
Collection

The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Collection

Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.
Article

Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.
Article

Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.
Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.

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MORE INSIGHTS

Article

Smart quality: Reimagining the way quality works

– Pharma and medtech companies that adopt a proactive approach to managing the quality function can generate value far beyond improved... regulatory compliance.
Article - McKinsey Quarterly

Prediction: The future of CX

– Designing great customer experiences is getting easier with the rise of predictive analytics.
Podcast

Breaking through the hype: The real-world benefits of 5G connectivity

– 5G offers a level of connectivity that could transform the shop floor. Here’s how leaders use today’s technologies... to secure supply chains and create value, despite the challenges of deployment.
Article

When code is king: Mastering automotive software excellence

– With software driving tomorrow’s automotive innovations, R&D organizations must quickly master its intricacies.
Article

Operations can launch the next blockbuster in pharma

– Pharma operations has long centered on avoiding missteps, especially in quality and compliance. But with the Fourth Industrial... Revolution, operations could launch pharma’s next innovation blockbuster.
Article

First-time launchers in the pharmaceutical industry

– Increasingly, small biopharmaceutical companies are launching their new drugs themselves rather than relying on large pharma companies... to do it for them. How can they get it right the first time?
Report

A manufacturer’s guide to scaling Industrial IoT

– By integrating the business, the organization, and technology, manufacturing leaders can position their organizations to reap... the full benefits of Industrial IoT.
Article

Introduction: Three objectives to scale digital service operations successfully

– Companies have been on a journey to digitize operations for years, but recent world events, most notably the COVID-19 pandemic,... are accelerating digital transformation to help organizations grow and work through volatility.
Podcast

Climate math: What it takes to limit warming to 1.5°C

– We can limit climate change and reduce carbon emissions to zero if leaders in key industries act now. Here’s an action plan... to reach those ambitious targets.
Article

Building a digital bridge across the supply chain with nerve centers

– Many companies operate some type of supply-chain control tower, but upgrading to a digital, end-to-end nerve center can manage... risk even more effectively, while boosting output and productivity.
Interview

Did online delivery kill the vending machine?

– Not in Japan, says Costin Mandrea, the head of commercial at Coca-Cola Bottlers Japan Inc., who’s making its vast network... of unmanned retailers smarter and more integrated into people’s daily lives.
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