Insights on Operations

Risk, resilience, and rebalancing in global value chains

Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.
Article - McKinsey Global Institute

What’s next for remote work: An analysis of 2,000 tasks, 800 jobs, and nine countries

– Hybrid models of remote work are likely to persist in the wake of the pandemic, mostly for a highly educated, well-paid minority of the workforce.
Article

Design cost-effective, carbon-abated products with resource cleansheets

– Resource cleansheets assess component costs and carbon emissions at the same time—so designers and engineers can model design and production choices without compromising emissions goals.

Operational Resilience

Article

COVID-19: An inflection point for Industry 4.0

– Industry 4.0 technologies played a decisive role in the pandemic response at many companies, but the crisis is putting the future... of digital operations under new pressure.
Article

The corporate center: Driving the next normal

– As the COVID-19 pandemic continues, evidence is mounting that the next normal will bring key shifts. As organizations adjust,... they’re looking at the corporate center to take the lead in driving the change.
Article

The resilience imperative for medtech supply chains

– The COVID-19 pandemic highlighted issues with supply chains around the world. As medtech companies prepare for the next normal,... they have a mandate to rebuild their supply chains with resilience as a new priority.
Interview

Digital performance management: From the front line to the bottom line

– Industry 4.0 technologies let manufacturers integrate top-down performance management and bottom-up problem solving into business-as-usual... routines—without replacing their current systems. The result? A virtuous cycle of improvement. 

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Latest Insights

Article

Your first 100 days as CPO

– Disruptive events, geopolitical risks, and cost pressures mean that a new chief procurement officer needs to hit the ground running. Here’s how to do it.
Article

The right tools for every job: Lean and agile in maintenance

– Why tomorrow’s maintenance function will combine the strengths of lean and agile organizations.
Article

Simple, predictive, proactive, responsive: The future of customer operations

– For happier customers and lower costs, companies need a better way to steer their digital-service transformations.
Article

Finding the sweet spot in product-portfolio management

– It’s more urgent than ever to rebalance product portfolios so that complexity creates value rather than destroying it. Here’s how.

Special collections

Collection

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
Collection

The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.
Collection

The productivity imperative in services

– The key to preserving--or increasing--margins in a period of strong growth is to improve productivity. Download or share the issue.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Collection

Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.
Article

Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.
Article

Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.
Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.

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MORE INSIGHTS

Article

Organizing for speed: Agile as a means to transformation in Japan

– Japanese working practices may help or hinder the adaptation of agile approaches that can increase an organization’s speed... and customer centricity. Addressing five main areas can allow leaders to master the transition to enterprise agility.
Article

Breaching the great wall to scale

– Introducing a new operating model is hard. Doing so quickly is even harder. Under pressure to accelerate their transformation,... how can companies overcome the barriers that often hold them back?
Article

Why the time is right to reinvent capital-project delivery

– What could your business achieve if your large capital projects were 30 to 50 percent faster and cheaper? The opportunity is more... real than you think.
Article

Indirect procurement: Insource? Outsource? Or both?

– A more thoughtful balance between homegrown capabilities and outsourcing can help companies generate more value from an often-overlooked... opportunity.
Article

Finance 2030: Four imperatives for the next decade

Over the past decade, finance departments reduced costs by almost 30 percent. The next decade’s... focus: achieving even higher levels of effectiveness.
Article

How retail can adapt supply chains to win in the next normal

– Retailers in consumer discretionary categories were already struggling in the US before COVID-19. Better supply-chain management... could be critical to their recovery.
Article

Taking a fresh look at temporary-labor sourcing amid uncertainty

– With many industries operating remotely, companies that can implement new processes to harness fluctuations in the temporary-labor... market may achieve greater flexibility in the recovery.
Article

Reimagine: Preparing for SG&A in the next normal

– As the COVID-19 pandemic continues and its economic impact increases, the productivity and reallocation imperative for sales,... general, and administrative (SG&A) activities continues to sharpen.
Article

A new growth formula for manufacturing in India

– India’s manufacturing sector could become an engine for economic growth and jobs—if it can specialize. Eleven high-potential... value chains could more than double its manufacturing GDP in a few years.
Article

Rise of the platform era: The next chapter in construction technology

– The construction technology ecosystem is shifting toward integrated software platforms that better serve customer needs. Significant... opportunities exist for strategic and financial investors.
Interview

An interview with Vyaire Medical CEO Gaurav Agarwal

– “What I love about medical devices is this enormous capability to deliver a better way of healthcare to so many people across... the world.”
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Fourth Industrial Revolution Technologies are shaping the future of production

The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.

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