Insights on Operations

The need for resiliency

Here’s how leading companies can build a business that’s ready for tomorrow.
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Lighthouses unlock sustainability through 4IR technologies

– At manufacturing lighthouses, the Fourth Industrial Revolution makes sustainability easier. Environmental sustainability and operational competitiveness reinforce one another, thanks to digital.
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Managing project portfolios to unlock trapped capital

– The COVID-19 pandemic has led many businesses to try to minimize short-term capital outlay; considerable capital can be unlocked by rethinking the way project risk is recognized and funded.

Operational Resilience

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Responding to inflation and volatility: Time for procurement to lead

– A digital nerve center can help procurement teams collaborate better and act faster during turbulence.
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Buying into a more sustainable value chain

– Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders... who take bold action can make a decisive difference in sustainability.
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Building resilience through procurement analytics

– New tools can help companies crisis-proof their supply chains. To implement the technology at scale, companies can focus on four... key priorities.
Article

Five-star growth: Using online ratings to design better products

– New research shows that small changes in star ratings can drive explosive growth for products—on the order of 30 to 200... percent depending on category. Driving those changes at scale requires a novel approach.

Learn more about building operational resilience

Latest Insights

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Industrial-resource productivity and the road to sustainability

– As industrial companies—especially in process industries—strive for a zero-carbon future, a time-tested approach shows renewed value in helping reduce carbon by up to one-third in three to five years.
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Preparing global business services for the next normal

– Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.
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An on-demand revolution in customer-experience operations?

– Whether relying mainly on in-house or external talent, gig-style staffing models—when managed carefully—could give customer care the horsepower and flexibility it needs for today’s increasingly volatile markets.
Article

A manufacturing footprint fit for the future, via advanced analytics

– Consumer-goods companies are under pressure to optimize manufacturing for the next normal. Advanced analytics could drive significant impact for their complex footprints and portfolios.

Special collections

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The industrial revolution in services

– Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver impact across the board.
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Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
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The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

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How businesses can drive growth through Industry 4.0

– Matteo Mancini, senior partner based in our Singapore office, explains the concept of ‘lighthouses’, McKinsey's collaboration... with the World Economic Forum on the Global Lighthouse Network, and the opportunities business leaders can capture to effectively utilize Industry 4.0 technologies.
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What is driving adoption and advances for Industrial 4.0 technologies across Asia?

– Karel Eloot, senior partner in our Shanghai office, discusses what is driving adoption and advances for Industrial 4.0 technologies... across Asia, and shares how leaders should think about the future of manufacturing in region.
Impact Story

How a steel plant in India tapped the value of data—and won global acclaim

– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum.
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Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.

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MORE INSIGHTS

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Five actions to build next-generation know-your-customer capabilities

– KYC programs are key in banks’ customer gain and retention, but their results aren’t optimal, despite technology and... operations spend. Improving five KYC areas can generate substantial business value.
Podcast

How CPG companies can sell online profitably

– Making a profit in e-commerce can be a struggle for consumer-packaged-goods manufacturers. Two McKinsey experts discuss the problem—and... potential solutions.
Article

The digital future of manufacturing consumer packaged goods

– Nearly two years of tumult have accelerated disruption, with lasting effects on society and business. To thrive in the consumer-packaged-goods... industry, digital and analytics are now essential.
Article

Operationalizing machine learning in processes

– Machine learning shows tremendous potential for increasing process efficiency. But generating real, lasting value requires more... than just the best algorithms.
Article

Four ways pharma companies can make their supply chains more resilient

– Pharmaceutical supply chains have become global and complex. With more outsourcing, new modalities, and novel ways to reach patients,... it’s critical to ensure that they can withstand shocks.
Interview

Accelerating sustainable infrastructure: An investor’s perspective

– Sadek Wahba, chairman and managing partner of I Squared Capital, explains how to overcome challenges for funding sustainable infrastructure... and why equitable access is so important.
Article

Action needed: Help us measure project sustainability

– Quickly delivering capital projects will be key in fighting climate change. Doing so requires capital-sustainability metrics that... apply across industries and sectors.
Interview

Delivering sustainable infrastructure: Insights from industry leaders

– Sustainable infrastructure is critical in reducing carbon emissions. More efficient design approaches, new technologies, and better... benchmarking can help.
Article

Ensuring adaptation and resilience to climate change

– It is necessary to implement a prioritized approach to protect urban residents, and the infrastructure that supports them, from... climate risk.
Article

Creating value in the specialty-pumps market

– OEMs and distributors face a rapidly changing competitive landscape, but aspiring leaders can take the initiative to seize the... opportunity in this growing industrial market.
Article

Global business-services sourcing comes of age

– How can companies ensure their technology and business-services sourcing is creating real value? And how can service providers... create propositions that support continued growth?
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Fourth Industrial Revolution Technologies are shaping the future of production

The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.

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